Universal Plugin Troubleshooting Questions! Trivia Quiz

1. If a client contact isn't entered in the order form it can prevent the plugin from launching when attempting to deliver.

True

False

2. If a customer is trying to deliver a report to the Mercury Network plugin and the plugin doesn't launch, what troubleshooting step will help you most to effectively narrow down the possibilities to get you moving in the right direction?

Find out if any other plugins launch

Find out if the report is signed

Check the report's file size to ensure it's not too large for PDF creation

See if they have 'Syncronize WinTOTAL and XSite Contacts' checked in their Net.X options.

3. If you attempt to associate order to a report by going to Tools > Associate XSite order but you're getting an error that the report you're trying to associate is locked open by another user it's ok to rename the.LCK file for the report in %wt%\Files\*.FLD then associates the order as a workaround.

True

False

4. An appraiser is delivering via a universal plugin. They've made it all the way through the plugin and clicked finish. The upload progress bar has been filling but is taking a bit longer than usual. After a few minutes, an error is thrown and the delivery fails. What is the most probable cause of this issue?

A firewall is blocking delivery

A proxy is preventing the call out to the partner's servers.

The customer doesn't have full read/write permissions to %wt%\Mercury

Delivery is timing out, most likely because of poor upload speed.

5. A customer is attempting to deliver a report to the Mercury Network plugin. The order is properly associated but the plugin won't launch. You checked to see if they could launch the Appraisal Port plugin and it won't launch either. What is the first thing you should find out to resolve this?

Find out if XSOM is installed on the machine.

Find out if there is a blue 'X' next to the report in the Appraisal Desktop.

Check to see if the order has been canceled via MNOS.

Make sure the subject property address doesn't have any special characters in it.

6. Download Speed is what's important to pay attention to when running a speedtest to troubleshoot a delivery issue.

True

False

7. If you suspect the issue lies with the order association, what document should you reference for the most helpful information to resolve the problem?

5114

WinTOTAL User's Guide > Mercury Network Delivery section

9352

4130

8. Academy Mortgage is a Universal Plugin.

True

False

9. Which configuration file can you edit to increase the timeout value for universal plugin delivery?

User.ini

Alamode.ini

Universal.ini

UnivPlug.ini

10. If Net.X Connect throws an error which log should you refer to learn more about the issue?

Winform.log

NetXConnect.log

WTAPI.log

XSiteNet.log

11. If a customer is using TOTAL 2013 + XSOM, where are the Universal Plugin system files located?

%wt6%\Mercury\Plugins\Universal

%xsom%\Mercury\Plugins\Universal

C:\Program Files\a la mode\Plugins

%xsom%\Plugins\Universal

12. Where do you find the universal plugin system files if the customer is using Aurora?

%xsom%\Plugins\Universal

C:\Program Files\a la mode\WinTOTAL\Plugins\Universal

%wt%\Mercury\Plugins

%wt%\Mercury\Plugins\Universal

13. Lets say an appraiser had an order placed through Mercury Network by a lender. As well as the order coming through the customer's XSite and the vendor portal the lender also emailed the .ORD file to the appraiser. The appraiser opened the .ORD from the email which pulled it into Aurora's Appraisal Desktop, but that report file is corrupt for some reason. The appraiser, not knowing what to do, created a new report and manually filled in the order form, then completed the report and now needs to deliver through the Mercury Network plugin. What needs to be done to allow delivery through the Mercury Network plugin?

The order that was created from the email needs to be deleted from the Appraisal Desktop

You need to run Net.X Connect to sync the order from the XSite

The order needs to be associated to the report that was created by the appraiser

You need to make sure the correct lenders information is in the Client Contact on the order form.

14. What is the first thing you should do when beginning to troubleshoot an issue related to an order that was placed through Mercury Network?

Find out what formfilling software the customer is using

Look up the order with our Mercury Network Order Search

Find out if the order shows up on the customer's XSite

Check the XSiteNet.log in %wt%\Logs to see what information it offers

15. An appraiser receives an order via Mercury Network. Instead of syncing the order into Aurora he creates his own report, completes it, and is now trying to deliver but it's failing because the order isn't associated with this report that he has created. Which of the following is not a possible resolution for the problem?

Run Net.X Connect to download the order into the Appraisal Desktop then merge the report into the order.

Associate to order to the report by going to Tools > Associate XSite order

Run Net.X Connect and associate the order to this report when prompted.

Universal Plugin Troubleshooting Questions! Trivia Quiz

1. If a client contact isn't entered in the order form it can prevent the plugin from launching when attempting to deliver.

2.

What first name or nickname would you like us to use?

2. If a customer is trying to deliver a report to the Mercury Network plugin and the plugin doesn't launch, what troubleshooting step will help you most to effectively narrow down the possibilities to get you moving in the right direction?

5. A customer is attempting to deliver a report to the Mercury Network plugin. The order is properly associated but the plugin won't launch. You checked to see if they could launch the Appraisal Port plugin and it won't launch either. What is the first thing you should find out to resolve this?

6. Download Speed is what's important to pay attention to when running a speedtest to troubleshoot a delivery issue.

7. If you suspect the issue lies with the order association, what document should you reference for the most helpful information to resolve the problem?

8. Academy Mortgage is a Universal Plugin.

9. Which configuration file can you edit to increase the timeout value for universal plugin delivery?

10. If Net.X Connect throws an error which log should you refer to learn more about the issue?

11. If a customer is using TOTAL 2013 + XSOM, where are the Universal Plugin system files located?

12. Where do you find the universal plugin system files if the customer is using Aurora?

14. What is the first thing you should do when beginning to troubleshoot an issue related to an order that was placed through Mercury Network?