UCC / OB JULY TEST

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13. There are 2 people in the world: Gatekeepers who love to say no. and an who looks to do something for people. an will look out for it's guests best interests. will guide them and insure the best service and even if they cant give the guest what they want at least the guest will feel that they tried their hardest.This kind of person makes our guests feel good and they will come back for that feeling.

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15. It is your job and only your job to get your comment cards every day when you come into work. your manager or hostess will not offer them to you. you must ask for them.

T

F

16. Sales point 3 is...

Entrees

Drinks

Desserts

Appetizers

17. If a guest told you they were in the mood for a flavorful moist fish; which would you suggest?

Halibut

Ahi

Sea bass

Swordfish

Salmon

18. Describe our steak preparation

Hand cut daily and grilled on an open flame

Hand cut daily and boiled at 1600 degrees

Pre-cut in individual packages and grilled on an open flame

Pre-cut in individual packages and boiled at 1600 degrees

Comes from the cow out back

19. What would you suggest for a heavy red wine with meat?

Sterling Vintner's Collection Cabernet Sauvignon

Beringer Pinot Noir

Carmel Road Chardonnay

Groth Cabernet Sauvignon

Coppola Diamond Series Red Zinfadel

20. If a guest orders a Whiskey Sour. we should say...

No problem. and pour a Jack and sour

Would you like that Whiskey Sour with Woodford or Single Barrel Jack?

Would you like that Whiskey Sour with Jack or Woodford?

No problem. and pour Woodford and up-charge the guest

Who cares - it's all the same

we want to up sell on every item every time, however we do not want to be high pressure, remember to be an agent for your guest and treat them the same as you would want if you were dining out.

Explanation

we want to up sell on every item every time, however we do not want to be high pressure, remember to be an agent for your guest and treat them the same as you would want if you were dining out.

21. What 3 things effect your tip more than anything else?

Time it takes to greet table

Time it take to receive their food

How friendly you are

Time it takes to process payment

If you were able to "hook them up"

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22. The UCC hand crafted beers are: the Renegade Red Ale, Blonde Lager, Pale Ale (IPA), Hefeweizen and __________ (steam beer, only available in summer)

California Common

Sam Adams summer brew

Strawberry Blonde

Summer Ale

Steamer Ale

23. Name all our steaks that come from (or part of) the Flat Iron

Fillet mignon

Poterhouse

New york

Company steak

Medallions

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24. Name all our steaks that come from (or part of) the Short Loin

Fillet mignon

Porterhouse

New york

Company steak

Medallions

Submit

25. You should greet every new table immediately regardless of how busy you are with-in

1 min

1-2 minutes

2-3 minutes

3-4 minutes

Whenever i get to them

Ucc / Ob July Test

1. How many ounces are in the New York

2.

What first name or nickname would you like us to use?

2. List the Ingredients of the Twice Baked Potato. {Idaho potato, ______, wasabi, sour cream, chives, cheddar cheese}

3. What is the Rancher Chicken stuffed with?
(cheddar cheese, __________, cream cheese, ranch dressing powder, worchester sauce, tabasco, blackened seasoning, egg yolk)

4. What is the sauce served with the Mixed grilled skewers? (and should be offered as a side w/ every steak order)

5. (UCC ONLY) for July in UCC the sales contest is for the __ cocktail
(OB ONLY) for July in Ocean Bar the sales contest is for _ ____
{write only one answer, either one will be counted as correct - only write in the answer for the location you work in}

6. Once you have greeted our guests, what is the first item you try to sell them?

7. Drunken Sailor Martini is made with { _______, Blue Carauco, Cranberry juice, pineapple juice, orange juice}

8. Thin Mintini is made with { _____, white cream de cacao, cream de menthe, 1/2 n 1/2, & Hersey syrup} {hint- vodka product: 2 words- flavor: 1 word} _ _ ___

9. ___ _ ____ & amazing customer service = highest possible tips

11. When we offer two items for each sales point (drink, app, entree, dessert) such as "I would recommend either our baked crab & artichoke gratin or our mixed grilled skewers with bon dijon sauce. Which could I start you with?"
What sales technique is this called?

12. Because you have a great personality, and guests love when the service staff is up front and honest. we want you to be natural, be yourself and be _________.

15. It is your job and only your job to get your comment cards every day when you come into work. your manager or hostess will not offer them to you. you must ask for them.

16. Sales point 3 is...

17. If a guest told you they were in the mood for a flavorful moist fish; which would you suggest?

18. Describe our steak preparation

19. What would you suggest for a heavy red wine with meat?

20. If a guest orders a Whiskey Sour. we should say...

21. What 3 things effect your tip more than anything else?

22. The UCC hand crafted beers are: the Renegade Red Ale, Blonde Lager, Pale Ale (IPA), Hefeweizen and __________ (steam beer, only available in summer)

23. Name all our steaks that come from (or part of) the Flat Iron

24. Name all our steaks that come from (or part of) the Short Loin

25. You should greet every new table immediately regardless of how busy you are with-in

Ucc / Ob July Test

1. How many ounces are in the New York

2.

What first name or nickname would you like us to use?

2. List the Ingredients of the Twice Baked Potato. {Idaho potato, ______, wasabi, sour cream, chives, cheddar cheese}

3. What is the Rancher Chicken stuffed with?(cheddar cheese, __________, cream cheese, ranch dressing powder, worchester sauce, tabasco, blackened seasoning, egg yolk)

4. What is the sauce served with the Mixed grilled skewers? (and should be offered as a side w/ every steak order)

5. (UCC ONLY) for July in UCC the sales contest is for the ______ ______ cocktail(OB ONLY) for July in Ocean Bar the sales contest is for _____ ______{write only one answer, either one will be counted as correct - only write in the answer for the location you work in}

6. Once you have greeted our guests, what is the first item you try to sell them?

7. Drunken Sailor Martini is made with { _______, Blue Carauco, Cranberry juice, pineapple juice, orange juice}

8. Thin Mintini is made with { _________, white cream de cacao, cream de menthe, 1/2 n 1/2, & Hersey syrup} {hint- vodka product: 2 words- flavor: 1 word} _______ _______ _______

9. _______ _________ ________ & amazing customer service = highest possible tips

11. When we offer two items for each sales point (drink, app, entree, dessert) such as "I would recommend either our baked crab & artichoke gratin or our mixed grilled skewers with bon dijon sauce. Which could I start you with?"What sales technique is this called?

12. Because you have a great personality, and guests love when the service staff is up front and honest. we want you to be natural, be yourself and be _________.

15. It is your job and only your job to get your comment cards every day when you come into work. your manager or hostess will not offer them to you. you must ask for them.

16. Sales point 3 is...

17. If a guest told you they were in the mood for a flavorful moist fish; which would you suggest?

18. Describe our steak preparation

19. What would you suggest for a heavy red wine with meat?

20. If a guest orders a Whiskey Sour. we should say...

21. What 3 things effect your tip more than anything else?

22. The UCC hand crafted beers are: the Renegade Red Ale, Blonde Lager, Pale Ale (IPA), Hefeweizen and __________ (steam beer, only available in summer)

23. Name all our steaks that come from (or part of) the Flat Iron

24. Name all our steaks that come from (or part of) the Short Loin

25. You should greet every new table immediately regardless of how busy you are with-in

3. What is the Rancher Chicken stuffed with?
(cheddar cheese, __________, cream cheese, ranch dressing powder, worchester sauce, tabasco, blackened seasoning, egg yolk)

5. (UCC ONLY) for July in UCC the sales contest is for the __ cocktail
(OB ONLY) for July in Ocean Bar the sales contest is for _ ____
{write only one answer, either one will be counted as correct - only write in the answer for the location you work in}

8. Thin Mintini is made with { _____, white cream de cacao, cream de menthe, 1/2 n 1/2, & Hersey syrup} {hint- vodka product: 2 words- flavor: 1 word} _ _ ___

9. ___ _ ____ & amazing customer service = highest possible tips

11. When we offer two items for each sales point (drink, app, entree, dessert) such as "I would recommend either our baked crab & artichoke gratin or our mixed grilled skewers with bon dijon sauce. Which could I start you with?"
What sales technique is this called?