This test is based on general information you have learnt about DMU, applying to university, the Student Ambassador role and other related training. Please make sure you have read all the training materials provided.
Ignoring the customer
Meeting the customer's needs
Making promises
Pointing things out
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Be polite at all times
Ask for two pieces of idetification
Pass on personal information to unauthorised persons
Search for a record
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Campus tour + city
Campus tour + train station
Campus tour + Tesco
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Mum and dad
Universities
The Lottery
Student Finance England
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Checking a child's shoe laces are tied properly
Making sure a child doesn't get mud on them
Protecting the safety and welfare of children from physical, emotional, sexual abuse and neglect
A bounty hunter
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50
1000
22000
1000000
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Pink and purple
Black and white
Red and black
Orange and blue
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1
2
4
8
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Receive
Run away
Reassure
React
Go for lunch
Record
Support
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Stay calm
Panic
Apologise
Admit no blame
Listen
Shout at the customer
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4 hours
3 hours
2 hours
1 hour
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2
100
400
22000
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Campus Tours
University Open Days
Data Inputting
Inward vists/experience days
High Education/UCAS Fairs
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Be empathetic
Be polite
Be helpful
Say thank you
Follow up on any promises you make
Express you enthusiasm for DMU
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1
2
3
4
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A Level students
Parents
Current students
The public
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