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This test is based on general information you have learnt about DMU, applying to university, the Student Ambassador role and other related training. Please make sure you have read all the training materials provided.

• 1.

### Approximately, how many courses does DMU offer?

• A.

2

• B.

100

• C.

400

• D.

22000

C. 400
Explanation
DMU offers approximately 400 courses. This means that there are a wide variety of subjects and disciplines available for students to choose from. With such a large number of courses, students have the opportunity to explore their interests and find the program that best suits their needs and goals. The diverse range of courses also ensures that students can acquire a well-rounded education and develop a strong skill set in their chosen field.

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• 2.

### How many Students does DMU have?

• A.

50

• B.

1000

• C.

22000

• D.

1000000

C. 22000
Explanation
DMU, or De Montfort University, has 22,000 students.

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• 3.

### How many faculties does DMU have?

• A.

1

• B.

2

• C.

4

• D.

8

C. 4
Explanation
The answer is 4 because the question is asking about the number of faculties at DMU. The options provided are numerical values, and 4 is the only option that represents a reasonable number of faculties. The other options (1, 2, and 8) are either too low or too high to be a plausible number of faculties. Therefore, the correct answer is 4.

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• 4.

### Who do students apply to for their Student Loan through?

• A.

• B.

Universities

• C.

The Lottery

• D.

Student Finance England

D. Student Finance England
Explanation
Students apply to Student Finance England for their Student Loan. This organization is responsible for providing financial support to students in England to help them with their tuition fees and living costs while studying. Mum and dad, universities, and the Lottery are not the correct options as they do not provide student loans.

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• 5.

### Where do Students apply for university?

• A.

Www.ucas.com

• B.

Www.sacu.com

• C.

Www.acus.com

• D.

Www.asuc.com

A. Www.ucas.com
Explanation
Students apply for university on the website www.ucas.com.

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• 6.

### Name examples of work a Student Ambassador can get involved with...

• A.

Campus Tours

• B.

University Open Days

• C.

Data Inputting

• D.

Inward vists/experience days

• E.

High Education/UCAS Fairs

A. Campus Tours
B. University Open Days
C. Data Inputting
D. Inward vists/experience days
E. High Education/UCAS Fairs
Explanation
A Student Ambassador can get involved in various work activities such as conducting campus tours to showcase the university to prospective students, participating in university open days to provide information and guidance to visitors, assisting with data inputting tasks for administrative purposes, attending inward visits or experience days to engage with potential students, and representing the university at high education/UCAS fairs to promote the institution and answer queries.

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• 7.

### What is child protection?

• A.

Checking a child's shoe laces are tied properly

• B.

Making sure a child doesn't get mud on them

• C.

Protecting the safety and welfare of children from physical, emotional, sexual abuse and neglect

• D.

A bounty hunter

C. Protecting the safety and welfare of children from pHysical, emotional, sexual abuse and neglect
Explanation
Child protection refers to the measures taken to ensure the safety and well-being of children, specifically protecting them from physical, emotional, sexual abuse, and neglect. It involves creating a safe environment for children, identifying and addressing any risks or threats they may face, and providing support and intervention when necessary. This includes implementing policies and procedures to prevent abuse, promoting awareness and education about child protection, and taking appropriate actions to address any instances of harm or neglect.

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• 8.

### What 5 categories can dealing with a disclosure be broken down in to?

• A.

• B.

Run away

• C.

Reassure

• D.

React

• E.

Go for lunch

• F.

Record

• G.

Support

C. Reassure
D. React
F. Record
G. Support
Explanation
The 5 categories that dealing with a disclosure can be broken down into are: Receive, Reassure, React, Record, and Support. "Receive" refers to actively listening and acknowledging the disclosure. "Reassure" involves providing comfort and reassurance to the person making the disclosure. "React" entails responding appropriately and empathetically to the disclosure. "Record" refers to documenting the disclosure and any relevant information. "Support" involves offering ongoing support and resources to the person making the disclosure.

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• 9.

### What would you do to acheive great costumer service?

• A.

Be empathetic

• B.

Be polite

• C.

• D.

Say thank you

• E.

Follow up on any promises you make

• F.

Express you enthusiasm for DMU

A. Be empathetic
B. Be polite
D. Say thank you
E. Follow up on any promises you make
F. Express you enthusiasm for DMU
Explanation
To achieve great customer service, it is important to be empathetic towards the customers' needs and concerns. Being polite and helpful creates a positive interaction with customers. Saying thank you shows appreciation for their business. Following up on any promises made ensures that customers feel valued and their issues are addressed. Expressing enthusiasm for the company, in this case DMU, reflects a positive attitude and can enhance the overall customer experience.

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• 10.

### Who are DMU's customers in relation to the Student Ambassador role?

• A.

A Level students

• B.

Parents

• C.

Current students

• D.

The public

A. A Level students
B. Parents
Explanation
The customers for the Student Ambassador role at DMU are A Level students and parents. This suggests that the role is aimed at attracting prospective students and their parents, possibly to provide information and guidance about the university and its programs. Current students and the public may not be the primary target audience for this role.

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• 11.

### What three things must you remember if you are dealing with a complaint?

• A.

Stay calm

• B.

Panic

• C.

Apologise

• D.

• E.

Listen

• F.

Shout at the customer

A. Stay calm
C. Apologise
E. Listen
Explanation
When dealing with a complaint, it is important to stay calm in order to handle the situation effectively and not escalate it further. Apologizing shows empathy towards the customer and acknowledges their dissatisfaction. By admitting no blame, it helps to avoid unnecessary conflicts and arguments. Listening to the customer allows you to understand their concerns and find a suitable solution. Shouting at the customer would only worsen the situation and is not a recommended approach.

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• 12.

### What is good customer service?

• A.

Ignoring the customer

• B.

Meeting the customer's needs

• C.

Making promises

• D.

Pointing things out

B. Meeting the customer's needs
Explanation
Good customer service refers to the act of meeting the customer's needs effectively and efficiently. It involves understanding and addressing the customer's requirements, providing prompt assistance, and ensuring their satisfaction. Ignoring the customer, making promises without fulfilling them, or simply pointing things out without offering assistance are not examples of good customer service. The focus should always be on meeting the customer's needs and exceeding their expectations.

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• 13.

### Working as a student ambassador you will, on occasion, be asked to access University systems and databases. What must you not do?

• A.

Be polite at all times

• B.

Ask for two pieces of idetification

• C.

Pass on personal information to unauthorised persons

• D.

Search for a record

C. Pass on personal information to unauthorised persons
Explanation
As a student ambassador, it is important to maintain the confidentiality and security of personal information. Passing on personal information to unauthorized persons can lead to a breach of privacy and potential misuse of the data. Therefore, it is crucial to not engage in such activities and ensure that personal information is only shared with authorized individuals or systems.

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• 14.

• 15.

### How many times a week does the Student Recruitment Team run Campus Tours?

• A.

1

• B.

2

• C.

3

• D.

4

B. 2
Explanation
The Student Recruitment Team runs Campus Tours twice a week.

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• 16.

### Which two modules could a prospective student book for the Campus Tour Experience?

• A.

Campus tour + city

• B.

Campus tour + train station

• C.

Campus tour + Tesco

A. Campus tour + city
Explanation
A prospective student can book the Campus Tour Experience along with the city module. This suggests that in addition to exploring the campus, the student will also get the opportunity to explore the surrounding city.

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• 17.

### How long should the normal campus tour take?

• A.

4 hours

• B.

3 hours

• C.

2 hours

• D.

1 hour

D. 1 hour
Explanation
The normal campus tour should take 1 hour because it is a concise and efficient way for prospective students to get a general overview of the campus facilities, academic programs, and student life. A longer tour might be overwhelming or time-consuming, while a shorter tour might not provide enough information. Therefore, 1 hour strikes a balance between providing enough information and not taking up too much of the visitors' time.

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• 18.

• 19.

### What colour is your uniform?

• A.

Pink and purple

• B.

Black and white

• C.

Red and black

• D.

Orange and blue

C. Red and black
Explanation
The given answer "Red and black" suggests that the uniform in question is colored in those two specific colors.

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• Sep 07, 2012
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