What Do You Know About Facility Tour Process? Trivia Quiz
What Do You Know about Facility Tour Process, how about you take this Trivia Quiz and get to see how much you will learn about it all? Every facility has procedures that put it apart from all others, and during the tour, you are expected to help others learn some more about the facility as a whole. How about you give it a shot!
- 1.What does the "I" in TIPS stand for?
- A.
Interested party
- B.
Invite for tour
- C.
Inquiry packet
- D.
Investigate family
- 2.Why is pre-tour planning important?
- A.
Position yourself differently from other facilities
- B.
Tell stories, give testimonials and refer to posted information
- C.
Know your biggest challenges & how to overcome them
- D.
All of the above
- 3.When the tour arrives, the first thing you should do is have them wait in the lobby for you while you get everything ready.
- A.
True
- B.
False
- 4.In building rapport in the 5-step sales process, you should....
- A.
Stop, look & listen
- B.
Ask, listen & learn
- C.
Listen, learn and close
- D.
Ask, listen & wait
- 5.Who should we introduce on tours?
- A.
Administrator & Director of Nursing
- B.
Director of Rehab
- C.
Housekeeping Supervisor
- D.
Key staff members
- 6.Where should you end your tour?
- A.
At the front door
- B.
Where you started
- C.
At the Administrator's office
- D.
At the back door
- 7.When conducting your tour, you should show all the departments of your facility so that nothing is left out.
- A.
True
- B.
False
- 8.How often should you train your staff on conducting tours?
- A.
Weekly
- B.
At orientation for new hires
- C.
Monthly & quarterly
- D.
At staff meetings
- 9.Each facility should have a minimum of how many stop stations?
- A.
3
- B.
4
- C.
5
- D.
6
- 10.The "T" in TIPS stands for...?
- A.
Tour ready
- B.
Tour clipboard
- C.
Tour postcard
- D.
Tour packet
- 11.If your facility is 100% occupied, then there's really nothing you can do to show a model room.
- A.
True
- B.
False
- 12.It's OK if things don't go right on the first tour. You can always ask them to come back when the facility looks better.
- A.
True
- B.
False
- 13.Why should you know your biggest challenges before going on the tour?
- A.
So you can point out the challenges of your competitors
- B.
So you know how to overcome them during the tour
- C.
So you can avoid those areas and/or concerns
- D.
So you know to avoid those questions
- 14.How can you position yourself differently from other facilities in your area?
- A.
By explaining the problems of our competitors
- B.
By making sure we had ads in the newspaper
- C.
By knowing your team
- D.
By knowing your competitors' teams
- 15.During the tour, make sure that you tailor your presentation based on...
- A.
The time you have available
- B.
Where the facility presents well
- C.
What you think the needs are
- D.
The true identified needs
- 16.In discussing the features of your facility, you need to then explain the benefit of that feature to the family members.
- A.
True
- B.
False
- 17.Using the example feature "Our facility has a 72-hour pre-discharge meeting with the staff and family," what would be the benefit?
- A.
This will ensure all your loved one's needs are met prior to being discharged and ensure a safe transition home
- B.
This will ensure that all your therapy has been completed and that you are paid in full
- C.
This will ensure that everyone is happy and give the facility a chance to say good-bye
- D.
This will ensure that most of the things we said at the time of admission have taken place and you can go home
- 18.What is a "stop station?"
- A.
A place where you can stop and let the family rest
- B.
A place where you can have the family sit while you offer them refreshments
- C.
A place where you can stop and show predetermined areas of the facility
- D.
A place where you can stop and ask the facility more questions
- 19.Once you have all stop stations in place, make sure you take the family to each and every one of them.
- A.
True
- B.
False
- 20.If you have asked the right questions, listened to their needs and shown how we can meet those needs, then we need to ask for the business and expect a "yes" answer.
- A.
True
- B.
False
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