Entercode Test, Part 2 - Colleague

1. Customer Focus is an increasingly important part of our culture – but who are our customers?

Only end customers.

As a joint venture it's mainly Barclays and Swedbank key stakeholders.

The correct answer is the end customer who uses our products and services, but also our partners that we design and develop these products with. This means that our focus should not only be on satisfying the needs and preferences of the end customers, but also on building strong relationships with our partners who play a crucial role in the design and development process. By considering both the end customers and our partners as our customers, we can ensure a comprehensive and collaborative approach to meeting their needs and delivering value.

Explanation

The correct answer is the end customer who uses our products and services, but also our partners that we design and develop these products with. This means that our focus should not only be on satisfying the needs and preferences of the end customers, but also on building strong relationships with our partners who play a crucial role in the design and development process. By considering both the end customers and our partners as our customers, we can ensure a comprehensive and collaborative approach to meeting their needs and delivering value.

2. How do you as an employee secure that you get feedback about your performance and work results?

It is given to me by my line manager twice a year in Performance Development review-meetings.

If I do not receive any feedback, I expect that my deliveries are "beyond expectations".

The answer suggests that as an employee, one can secure feedback about their performance and work results by actively engaging in regular feedback exchanges with colleagues and their line manager in their daily work. This indicates that feedback is not solely dependent on the Performance Development reviews, but rather an ongoing process in the daily work environment.

Explanation

The answer suggests that as an employee, one can secure feedback about their performance and work results by actively engaging in regular feedback exchanges with colleagues and their line manager in their daily work. This indicates that feedback is not solely dependent on the Performance Development reviews, but rather an ongoing process in the daily work environment.

3. If you often hear negative remarks about a colleage, how would you react?

Do nothing.

Inform the person in question directly about what you have heard.

If you often hear negative remarks about a colleague, the best course of action would be to address the persons making the remarks directly. By doing so, you can ask them to provide feedback to the person in question instead of spreading negativity. Additionally, you can also bring this issue to the attention of your manager or HR department, as they can take appropriate action to address the situation and promote a positive work environment.

Explanation

If you often hear negative remarks about a colleague, the best course of action would be to address the persons making the remarks directly. By doing so, you can ask them to provide feedback to the person in question instead of spreading negativity. Additionally, you can also bring this issue to the attention of your manager or HR department, as they can take appropriate action to address the situation and promote a positive work environment.

4. Collaboration is important for us to succeed as a regional company. Can I book a trip to one of our other offices if I need to collaborate more closely with them?

No, try to arrange a video conference instead.

If you have a good reason, yes, but agree with your line manager first.

No, collaboration means working with colleages in your own office only.

The correct answer suggests that if there is a valid reason for needing to collaborate more closely with another office, it is possible to book a trip. However, it is important to first obtain approval from one's line manager. This indicates that collaboration across offices is allowed but requires proper communication and coordination with the relevant authority.

Explanation

The correct answer suggests that if there is a valid reason for needing to collaborate more closely with another office, it is possible to book a trip. However, it is important to first obtain approval from one's line manager. This indicates that collaboration across offices is allowed but requires proper communication and coordination with the relevant authority.

5. You want to show that you work at EnterCard, and therefore consider to publish the EnterCard logo on a personal social media profile.

I am not allowed to say that work for EnterCard in social media.

The answer suggests that it is a good idea to mention that one works for EnterCard on social media, but using the EnterCard logo is only allowed on official EnterCard channels. This implies that while sharing information about one's workplace is acceptable, the use of the company logo is restricted to official channels.

Explanation

The answer suggests that it is a good idea to mention that one works for EnterCard on social media, but using the EnterCard logo is only allowed on official EnterCard channels. This implies that while sharing information about one's workplace is acceptable, the use of the company logo is restricted to official channels.

6. Can family members work at EnterCard?

Yes, there are no restrictions.

Yes, but on some terms and conditions.

No, that is not possible.

Family members can work at EnterCard, but there are certain terms and conditions that they need to adhere to. This suggests that while there is no outright restriction on family members working at EnterCard, there are specific guidelines or requirements that need to be met in order for them to be employed.

Explanation

Family members can work at EnterCard, but there are certain terms and conditions that they need to adhere to. This suggests that while there is no outright restriction on family members working at EnterCard, there are specific guidelines or requirements that need to be met in order for them to be employed.

7. Which of the following alternatives are our values?

Responsible, Challenging, Dedicated.

Passionate, Innovative, Genuine.

Responsible, Passionate, Innovative.

The given alternatives consist of three sets of values. The correct answer is "Passionate, Innovative, Genuine" as these values are the ones that align with the company's values. The other options, "Responsible, Challenging, Dedicated" and "Responsible, Passionate, Innovative," do not match the given values.

Explanation

The given alternatives consist of three sets of values. The correct answer is "Passionate, Innovative, Genuine" as these values are the ones that align with the company's values. The other options, "Responsible, Challenging, Dedicated" and "Responsible, Passionate, Innovative," do not match the given values.

8. An example of being innovative at EnterCard is...

I strive to do better, with simpler and smarter solutions.

I generate positive energy and seek opportunities.

I am consistent in my words and actions.

This statement exemplifies being innovative at EnterCard because it highlights the individual's commitment to continuously improving and finding more efficient and intelligent solutions. By striving to do better and simplifying processes, the person demonstrates a proactive and forward-thinking approach to problem-solving, which is essential for fostering innovation within the company.

Explanation

This statement exemplifies being innovative at EnterCard because it highlights the individual's commitment to continuously improving and finding more efficient and intelligent solutions. By striving to do better and simplifying processes, the person demonstrates a proactive and forward-thinking approach to problem-solving, which is essential for fostering innovation within the company.

9. You are asked to facilitate a workshop at an external conference and you are offered payment for it

Great, I do this gladly as it is good PR for EnterCard.

It is alright, as long as you have made agreement with your line manager.

No, you are only allowed to have one employment and this would be a conflict of interest.

This answer is correct because it acknowledges the need for approval from a higher authority, in this case, the line manager. It recognizes that participating in the workshop can be beneficial for the company's reputation, but also emphasizes the importance of obtaining proper permission to avoid any conflicts of interest or potential issues.

Explanation

This answer is correct because it acknowledges the need for approval from a higher authority, in this case, the line manager. It recognizes that participating in the workshop can be beneficial for the company's reputation, but also emphasizes the importance of obtaining proper permission to avoid any conflicts of interest or potential issues.