Am Synapse-am's Role During Jfw
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Welcome to November E-Learning Test.
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The topic is Responsibility of an Area Manager on JFW.
All the best
Micro Leadership Academy
- 1.
Upload your response
- 2.
A normal day in the life of an Area Manager should ideally start with?
- A.
Morning telephone call with TE
- B.
Direct field working with TE
- C.
Business plan with TE
- D.
Customary exchange of pleasantries with TE
Correct Answer
A. Morning telephone call with TEExplanation
Starting the day with a morning telephone call with TE (Team Executive) is important for an Area Manager as it allows them to have a clear communication channel with their team. This call can be used to discuss any updates, challenges, or priorities for the day. It also helps in setting the tone for the day and ensures that everyone is on the same page. Additionally, this call allows the Area Manager to provide guidance and support to their team members, ensuring a smooth start to the day's activities.Rate this question:
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- 3.
The first priority of a Manager on JFW with TE is ?
- A.
Reaching the Patch 45 Minutes before the TE arrives
- B.
Doing Pre Work Discussion with TE 's Day's Plan
- C.
Both A & B
- D.
Reach just 5 mins before 1st call
Correct Answer
C. Both A & BExplanation
The first priority of a Manager on JFW with TE is to do pre-work discussion with TE's day's plan and to reach the patch 45 minutes before the TE arrives. This ensures that the manager is well-prepared for the day's work and can effectively communicate and coordinate with the TE. Additionally, reaching the patch early allows the manager to set up and make necessary arrangements before the TE arrives, ensuring a smooth start to the day.Rate this question:
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- 4.
AM should induct New TE for _______ Days
- A.
1
- B.
4
- C.
3
- D.
5
Correct Answer
D. 5Explanation
The correct answer is 5 because the sentence states that AM should induct a new TE for a certain number of days. Out of the given options, 5 is the only number that completes the sentence and makes it grammatically correct.Rate this question:
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- 5.
Where should an Area Manager ideally discuss about the Doctors Call with the TE
- A.
While he is travelling with TE
- B.
Over the phone before the JFW
- C.
After making the call
- D.
Outside the Doctors chamber just before the call
Correct Answer
D. Outside the Doctors chamber just before the callExplanation
An Area Manager should ideally discuss about the Doctors Call with the TE outside the Doctors chamber just before the call. This allows for a quick and efficient exchange of information between the Area Manager and the TE, ensuring that both parties are on the same page before entering the Doctors chamber. It also allows for any last-minute updates or instructions to be given, maximizing the effectiveness of the call. Discussing the Doctors Call while travelling with the TE or over the phone before the JFW may not provide the same level of immediacy and context as discussing it just before the call.Rate this question:
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- 6.
AM must ____________ to observe TE performance and Coach him
- A.
Do the entire detailing himself
- B.
Handover the gifts himself
- C.
Handover samples himself
- D.
Let the TE do the detailing,sampling and gifting
Correct Answer
D. Let the TE do the detailing,sampling and giftingExplanation
The AM must let the TE do the detailing, sampling, and gifting in order to observe their performance and coach them. This allows the AM to assess the TE's abilities and identify areas for improvement. By giving the TE the responsibility to complete these tasks, the AM can provide guidance and feedback to help them develop their skills.Rate this question:
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- 7.
An Area Manager should inform the TE about his work plan minimum 1 day in advance
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
An Area Manager should inform the TE (presumably a Training Executive) about his work plan minimum 1 day in advance. This is important because it allows the TE to prepare any necessary materials or resources for the manager's work plan. It also ensures that the TE is aware of the manager's schedule and can make any necessary adjustments or arrangements accordingly. By informing the TE in advance, the manager demonstrates good communication and coordination skills, which are essential for effective teamwork and productivity.Rate this question:
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- 8.
For joint fieldwork, AM should
- A.
Inform the TE early in the morning
- B.
Join him suddenly in the middle of the day and surprise him
- C.
Inform him the previous night about his joint fieldwork plans
- D.
Inform the TE at the beginning of the month after TP is ready
Correct Answer
D. Inform the TE at the beginning of the month after TP is readyExplanation
The correct answer is "inform the TE at the beginning of the month after TP is ready." This answer suggests that AM should inform the TE about their joint fieldwork plans at the beginning of the month, once the TP (presumably a work plan or schedule) is ready. This allows both parties to plan and prepare for the fieldwork in advance, ensuring a smooth and coordinated effort.Rate this question:
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- 9.
The AM should observe the performance of the TE in the call and give feedback by doing
- A.
Finding mistakes
- B.
Post Call Analysis
- C.
Stop the TE and do the Call
- D.
Do Nothing
Correct Answer
B. Post Call AnalysisExplanation
The correct answer is "Post Call Analysis." This is because the AM should observe the performance of the TE in the call and provide feedback afterwards through a post-call analysis. This analysis allows the AM to identify any mistakes made by the TE and provide constructive feedback for improvement. The other options, such as finding mistakes during the call or stopping the TE and doing the call themselves, are not mentioned as appropriate actions for the AM to take. Doing nothing would also not be productive in assessing and improving the TE's performance.Rate this question:
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- 10.
During retail calls AM must observe for
- A.
TE's relationship with the Chemist
- B.
TE able to ask for Non moving stocks / Any other issue with Chemist
- C.
TE doing RCPA with Quantification of Micro Brand and Other (competitor Brands)
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
During retail calls, the Area Manager (AM) needs to observe several things regarding the Territory Executive (TE) and their relationship with the Chemist. This includes observing if the TE is maintaining a good relationship with the Chemist, if they are able to ask about non-moving stocks or any other issues the Chemist may have, and if they are conducting Retail Chemist Prescription Audit (RCPA) with quantification of both the company's micro brand and competitor brands. Therefore, all of the given options are correct and the AM should observe all of these aspects during retail calls.Rate this question:
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- 11.
Post call analysis should be done with the TE by
- A.
Asking whether Objective of the call is achieved or not
- B.
Appreciating Good work Done
- C.
Asking what he could have done better in the call ( Areas of Improvement)
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Post call analysis should be done with the TE by asking whether the objective of the call is achieved or not, appreciating good work done, and asking what he could have done better in the call (areas of improvement). All of these actions are important in order to evaluate the effectiveness of the call and identify areas for improvement. By considering all of these factors, a comprehensive analysis can be conducted to ensure that the TE's performance is assessed thoroughly.Rate this question:
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- 12.
An Area Manager should do ____% of Developmental Calls
- A.
30
- B.
60
- C.
10
- D.
20
Correct Answer
B. 60Explanation
An Area Manager should do 60% of Developmental Calls because this percentage allows them to focus on developing their team and driving performance. Developmental calls are important for coaching and mentoring employees, providing feedback, and helping them improve their skills. By spending a significant amount of time on these calls, the Area Manager can ensure that their team members are growing and progressing in their roles, which ultimately contributes to the overall success of the organization.Rate this question:
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- 13.
An AM should work minimum of ____days with HOT TE
- A.
6
- B.
3
- C.
2
- D.
10
Correct Answer
A. 6Explanation
An AM should work a minimum of 6 days with HOT TE. This means that the AM is expected to work for at least 6 days in order to fulfill their responsibilities and meet the requirements of their role.Rate this question:
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- 14.
During a TE joining an AM should
- A.
Make sure that TE has submits his testimonials and Joining report to HR
- B.
Make sure that he has received fieldwork bag, Navdisha ID
- C.
Make sure that he has received Visual aid and other inputs
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
During a TE joining, an AM should ensure that the TE has submitted his testimonials and joining report to HR, received the fieldwork bag and Navdisha ID, and received visual aid and other inputs. This means that the AM should make sure that all of these tasks are completed during the TE's joining process.Rate this question:
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- 15.
During Pre call planning AM should ask TE
- A.
AM should ask for Objective of the call - Conversion/ Improvement / Retention of the call
- B.
AM should
- C.
Ask nothing
- D.
Both A&B
Correct Answer
A. AM should ask for Objective of the call - Conversion/ Improvement / Retention of the callExplanation
During pre-call planning, it is important for the AM to ask the TE for the objective of the call, whether it is conversion, improvement, or retention. This allows the AM to understand the purpose of the call and tailor their approach accordingly. By asking for the objective, the AM can better align their strategies and goals with the desired outcome of the call, increasing the chances of success.Rate this question:
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- 16.
At the end of the day AM should
- A.
Appreciate the TE for all that went well during the day
- B.
Tell him what all could have been done better
- C.
Both A & B
- D.
Criticise the TE for all the mistakes he did
Correct Answer
C. Both A & BExplanation
At the end of the day, the AM should appreciate the TE for all that went well during the day and also tell him what all could have been done better. This answer suggests that the AM should acknowledge the team's achievements and successes, while also providing constructive feedback for improvement. This approach promotes a positive and supportive work environment while also encouraging growth and development.Rate this question:
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- 17.
As a Manager, You were expected to achieve New Product objective every month, however stockists are not agreeing to maintain required inventory, your Team also started giving the same reason for not achieving the new product objective. How do you manage such situation?
- A.
You go to stockist personally and take orders.
- B.
Approach your Boss for help in influencing the stockist
- C.
"Discuss with team the need of availability of new product by asking solution options and providing benefits "
- D.
You convey the same inventory and stockist issue to your superiors.
Correct Answer
C. "Discuss with team the need of availability of new product by asking solution options and providing benefits "Explanation
In this situation, the best approach is to discuss with the team the need for the availability of the new product by asking for solution options and providing the benefits. This approach involves engaging with the team and encouraging them to come up with potential solutions to the inventory and stockist issue. By involving the team in the decision-making process and highlighting the benefits of achieving the new product objective, they are more likely to be motivated and proactive in finding ways to address the issue. This approach also fosters a sense of ownership and responsibility among team members.Rate this question:
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- 18.
In a given situation where you have vacancy in 2 high performing HQ’s. However it is expected that you achieve your objective as an Area Manager for the current month. How do you manage such a situation?
- A.
Look for right candidate to fill vacancy
- B.
Visit Important Top Prescribers of the vacant territory HQ and ensure Drs continue prescriptions
- C.
None of the above
- D.
Both A & B
Correct Answer
D. Both A & BExplanation
In this situation, the best way to manage the vacancy in the high performing HQs while still achieving the objective as an Area Manager for the current month is to look for the right candidate to fill the vacancy and also visit the important top prescribers of the vacant territory HQ to ensure that the doctors continue prescribing. By finding a suitable candidate for the vacancy and maintaining relationships with important prescribers, the Area Manager can ensure that the performance of the HQs does not suffer and the objective is still achieved.Rate this question:
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- 19.
In the last 2 months you find there is lack of efforts in the team overall, because of which you as an Area Manager not able to achieve your Target and incentives. What will you do in this situation?
- A.
Make some time to analyze the reasons with the tools/ resources available.
- B.
Invite the team for a formal meet and listen to the reasons they share.
- C.
Motivate and Charge the Team with the incentive earning opportunity and pride of becoming No. 1 Team in the Div.
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
In this situation, it is important for the Area Manager to take proactive steps to address the lack of efforts in the team. By making time to analyze the reasons with the available tools and resources, the manager can identify any underlying issues and come up with solutions. Inviting the team for a formal meet and listening to the reasons they share can help create an open and supportive environment, allowing for better communication and understanding. Motivating and charging the team with the incentive earning opportunity and pride of becoming the No. 1 Team in the Division can help boost their motivation and drive to achieve the targets. Therefore, all of the above actions are necessary to address the situation effectively.Rate this question:
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- 20.
Your TE Satish working with Micro since 1.5 years, you observed that in the last 6 months he is on leave for 1- 2 days a month for various reasons. This month you have huge task to achieve. However you find Satish is once again in request of a day’s leave. What will you do in this situation?
- A.
Analysis , Approve Leave and also remind him regarding the task to be achieved in the remaining number of working days
- B.
Reject his leave request and tell him to work as the target is high
- C.
Ask Satish to take approval from RM.
- D.
None of the above
Correct Answer
A. Analysis , Approve Leave and also remind him regarding the task to be achieved in the remaining number of working daysExplanation
In this situation, the best course of action would be to analyze the situation and the workload, approve Satish's leave request, and also remind him about the task that needs to be achieved in the remaining working days. This approach acknowledges Satish's need for leave while also addressing the importance of the task at hand. By reminding him of the task, it ensures that he is aware of the expectations and can plan accordingly to meet the target.Rate this question:
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- 21.
During your JFW with TE Santosh (working since 1.2 years), you found Santosh is having very good relationship with Drs and good number of prescribers in the 3 patches you worked and he repeatedly takes you to the same Drs. However the overall PCPM sale is only 75 k. What is your analysis?
- A.
TE is limiting his efforts only to a set of patch and Drs and neglecting other Dr Coverage.
- B.
Most of the Drs in the list are committed to other company
- C.
Dr List is not right
- D.
All of the above.
Correct Answer
A. TE is limiting his efforts only to a set of patch and Drs and neglecting other Dr Coverage.Explanation
The correct answer is that the TE is limiting his efforts only to a set of patch and Drs and neglecting other Dr Coverage. This is evident from the fact that Santosh repeatedly takes the representative to the same doctors and patches, but the overall PCPM sale is only 75k. This suggests that the TE is not actively expanding their reach and is not effectively covering other doctors and patches, which is limiting their sales.Rate this question:
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- 22.
Coaching is
- A.
Unlocking TE's potential to maximize his effectiveness during field work
- B.
Helping people come out with their own solution
- C.
Being tough on issue by giving constructive feedback and Not tough on people
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Coaching encompasses various aspects such as unlocking a team member's potential to enhance their performance, assisting individuals in finding their own solutions, and providing constructive feedback without being tough on the person. Therefore, the correct answer is "All of the above."Rate this question:
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- 23.
In your JFW with TE one of the Dr proposed for sponsor of Personal Trip Accommodation which is on higher side. Dr is prescribing upto Rs 4000 per month. What will you do in this condition?
- A.
Agree to do the sponsor on a condition of minimum 10k business per month
- B.
Explain Dr that due to recent development of MCI guidelines we will not be able to do sponsor for personal reasons
- C.
Inform Dr you will revert back.
- D.
Give assurance for the gain of immediate business.
Correct Answer
C. Inform Dr you will revert back.Explanation
The correct answer is "Inform Dr you will revert back." In this situation, it is appropriate to inform the Dr that you will revert back to them. This means that you will take some time to consider their proposal and will get back to them with a response. This allows you to further evaluate the situation and discuss it with your team or supervisor before making a decision.Rate this question:
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- 24.
Your TE is 6 month old in the organization and not able to convert the Drs and generate business in the required pace. What will you do?
- A.
A. Help TE by doing Dr Conversions when you go for the JFW
- B.
B. Threaten TE that he will be in big problem, if he is not able to generate business.
- C.
C. Complain about the TE to your superiors
- D.
D. Coach TE on the process and different ways a TE can convert the Dr.
Correct Answer
D. D. Coach TE on the process and different ways a TE can convert the Dr.Explanation
As a more experienced member of the organization, it would be beneficial to coach the TE on the process and different ways to convert doctors. This approach focuses on providing guidance and support to help the TE improve their skills and performance. It promotes a collaborative and constructive approach to problem-solving, rather than resorting to threats or complaints.Rate this question:
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- 25.
Every month your TE complains that the stock has not reached the stockist even after 8 days from the date of billing, which is hampering his POB Supply and secondary sales. As an AM what steps do you take to avoid such situation?
- A.
Educate TE to follow up for supply with Super stockist after the billing
- B.
Ensure 30 days inventory is maintained for all the brands at every stockist
- C.
TE to collect the primary order 3 to 4 days in prior especially during closing
- D.
All of the above
Correct Answer
A. Educate TE to follow up for supply with Super stockist after the billingExplanation
The correct answer is to educate the TE to follow up for supply with the Super stockist after the billing. This step will help ensure that the stock reaches the stockist within the expected timeframe and avoid any delays that may hamper the POB Supply and secondary sales. By educating the TE to proactively follow up with the Super stockist, any issues or delays in the supply chain can be addressed promptly, leading to a smoother flow of stock and improved sales performance.Rate this question:
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- 26.
In the last 2 months you find there is lack of efforts in the team overall, because of which you as an Area Manager not able to achieve your Target and incentives. What will you do in this situation?
- A.
Make some time to analyze the reasons with the tools/ resources available.
- B.
Invite the team for a formal meet and listen to the reasons they share
- C.
Motivate and Charge the Team with the incentive earning opportunity and pride of becoming No. 1 Team in the Div.
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
In this situation, it is important for the Area Manager to take action to address the lack of efforts in the team. By making time to analyze the reasons with the available tools and resources, the manager can identify the underlying issues causing the lack of effort. Inviting the team for a formal meet and listening to their reasons will help create a space for open communication and understanding. Motivating and charging the team with the incentive earning opportunity and the pride of becoming the number one team in the division can serve as a powerful motivator. Therefore, all of the above actions are necessary to address the situation effectively.Rate this question:
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Mar 20, 2023Quiz Edited by
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Nov 20, 2016Quiz Created by
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