Supervisor Module 4 - Managing For Outcomes For Rescare Workforce Services

10 Questions | Total Attempts: 267

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Supervisor Module 4 - Managing For Outcomes For Rescare Workforce Services

To be completed after the Managing for Outcomes webex session.


Questions and Answers
  • 1. 
    What is delegation?  (Check all that apply.)
    • A. 

      Dumping tasks that you don't like to do.

    • B. 

      Assigning tasks to staff so you don't have to be responsible for the work.

    • C. 

      A tool for developing employees and teams.

    • D. 

      An opportunity to leverage your employees' talents.

  • 2. 
    What are some of the benefits of delegating?  (Check all that apply.)
    • A. 

      Helps your employees grow.

    • B. 

      Increases employee morale.

    • C. 

      Develops your leadership skills.

    • D. 

      Lets you hand-off assignments that you don't want to do.

  • 3. 
    Many supervisors don't delegate effectively because it takes time to teach someone else how to do the work.  What are some other reasons why some supervisors don't delegate?  (Check all that apply.)
    • A. 

      Lack of trust.

    • B. 

      Fear of losing control or power.

    • C. 

      Fear of mistakes.

    • D. 

      Lack of knowledge about how to delegate.

    • E. 

      Perception of "pawning" work onto others.

  • 4. 
    Delegating effectively allows us to show employees that we view them as trustworthy and capable.  It also allows us to focus on the employee.  This helps us apply the concept of _______ Leadership, which emphasizes serving others while still focusing on results.  (This concept was also introduced in Module 1 - Creating Direction.) 
    • A. 

      Aggressive

    • B. 

      Selfless

    • C. 

      Servant

    • D. 

      Authoritative

  • 5. 
    There are 5 steps to delegation.  Which of the following is NOT one of the 5 steps?  [Choose only one.]
    • A. 

      Clarify the Goal

    • B. 

      Set Checkpoints and Deadlines

    • C. 

      Determine Authority

    • D. 

      Micromanage for Effectiveness

    • E. 

      Address Outcome

  • 6. 
    The Stewardship Model has 6 phases.  What are they?  [Choose one.]
    • A. 

      Align, Allocate, Allow, Account, Assess, Accentuate

    • B. 

      Align, Assign, Allocate, Allow, Account, Assess

    • C. 

      Access, Assign, Allocate, Allow, Account, Assess

    • D. 

      Align, Assign, Allocate, Accept, Account, Advise

  • 7. 
    During the _______ phase of the Stewardship Model, it is important to give the employee the necessary authority and resources to complete the assignment.  [Choose one.]
    • A. 

      Align

    • B. 

      Assign

    • C. 

      Allocate

    • D. 

      Account

    • E. 

      Assess

  • 8. 
    What is the first, and most important, step of the Problem Solving Process?  [Choose one.]
    • A. 

      Identify the problem.

    • B. 

      Determine solutions.

    • C. 

      Focus on the symptoms of the problem.

    • D. 

      Evaluate the solution.

  • 9. 
    What are the 3 things you can do to evaluate the solution?  [Choose one.]
    • A. 

      Monitor progress, evaluate results, make changes as necessary.

    • B. 

      Monitor progress, issue orders, make changes as necessary.

    • C. 

      Maintain the status quo, evaluate results, make changes as necessary.

  • 10. 
    During the "Set Checkpoints and Deadline" phase, what are 2 things you should do?  [Choose the 2 correct answers.]
    • A. 

      Micromanage the employee to make sure the work gets done.

    • B. 

      Work with the employee to set a schedule of checkpoints along the way.

    • C. 

      Set a deadline for project completion.

    • D. 

      Leave it up to the employee to check in with you at his/her discretion.