Supervisor Module 4 - Managing For Outcomes For Rescare Workforce Services

1.

What is delegation? (Check all that apply.)
- A.
  
  Dumping tasks that you don't like to do.
- B.
  
  Assigning tasks to staff so you don't have to be responsible for the work.
- C.
  
  A tool for developing employees and teams.
- D.
  
  An opportunity to leverage your employees' talents.
Correct Answer(s)
C. A tool for developing employees and teams.
D. An opportunity to leverage your employees' talents.

Explanation
Delegation is not just about dumping tasks that you don't like to do or assigning tasks to staff to avoid responsibility. Instead, it is a tool that can be used to develop employees and teams by giving them opportunities to take on new responsibilities and learn new skills. It is also an opportunity to leverage your employees' talents by assigning tasks that align with their strengths and abilities.

Rate this question:
2.

What are some of the benefits of delegating? (Check all that apply.)
- A.
  
  Helps your employees grow.
- B.
  
  Increases employee morale.
- C.
  
  Develops your leadership skills.
- D.
  
  Lets you hand-off assignments that you don't want to do.
Correct Answer(s)
A. Helps your employees grow.
B. Increases employee morale.
C. Develops your leadership skills.

Explanation
Delegating has several benefits. It helps employees grow by giving them opportunities to take on new tasks and responsibilities. This can lead to increased job satisfaction and motivation, ultimately boosting employee morale. Delegating also allows leaders to develop their own leadership skills by learning how to effectively assign and manage tasks. However, the statement "Lets you hand-off assignments that you don't want to do" is not a benefit of delegating as it implies a lack of willingness to take on certain tasks.

Rate this question:
3.

Many supervisors don't delegate effectively because it takes time to teach someone else how to do the work. What are some other reasons why some supervisors don't delegate? (Check all that apply.)
- A.
  
  Lack of trust.
- B.
  
  Fear of losing control or power.
- C.
  
  Fear of mistakes.
- D.
  
  Lack of knowledge about how to delegate.
- E.
  
  Perception of "pawning" work onto others.
Correct Answer(s)
A. Lack of trust.
B. Fear of losing control or power.
C. Fear of mistakes.
D. Lack of knowledge about how to delegate.
E. Perception of "pawning" work onto others.

Explanation
Some supervisors may not delegate effectively due to a lack of trust in their subordinates, fearing that they may not perform the tasks correctly or up to their standards. They may also fear losing control or power over the work, as delegating tasks means giving up some level of authority. Additionally, supervisors may be afraid of mistakes being made by their subordinates, which could reflect poorly on them. Lack of knowledge on how to effectively delegate tasks can also hinder supervisors from doing so. Furthermore, some supervisors may perceive delegating as "pawning" off their work onto others, which may negatively impact their reputation.

Rate this question:
4.

Delegating effectively allows us to show employees that we view them as trustworthy and capable. It also allows us to focus on the employee. This helps us apply the concept of _______ Leadership, which emphasizes serving others while still focusing on results. (This concept was also introduced in Module 1 - Creating Direction.)
- A.
  
  Aggressive
- B.
  
  Selfless
- C.
  
  Servant
- D.
  
  Authoritative
Correct Answer
C. Servant

Explanation
Delegating effectively involves entrusting employees with tasks and responsibilities, demonstrating trust and belief in their capabilities. By doing so, we are able to focus on the employee's growth and development. This aligns with the concept of servant leadership, which emphasizes serving others while still achieving results. Servant leaders prioritize the needs and well-being of their employees, fostering a supportive and empowering work environment. This approach encourages collaboration, empathy, and a focus on the collective success of the team.

Rate this question:
5.

There are 5 steps to delegation. Which of the following is NOT one of the 5 steps? [Choose only one.]
- A.
  
  Clarify the Goal
- B.
  
  Set Checkpoints and Deadlines
- C.
  
  Determine Authority
- D.
  
  Micromanage for Effectiveness
- E.
  
  Address Outcome
Correct Answer
D. Micromanage for Effectiveness

Explanation
The correct answer is "Micromanage for Effectiveness" because micromanaging is not a step in the delegation process. Delegation involves assigning tasks and responsibilities to others, providing them with the necessary authority and resources to complete the tasks, setting goals and checkpoints, and addressing the outcomes. Micromanaging, on the other hand, refers to excessive control and monitoring of every detail, which is not a recommended approach in effective delegation.

Rate this question:
6.

The Stewardship Model has 6 phases. What are they? [Choose one.]
- A.
  
  Align, Allocate, Allow, Account, Assess, Accentuate
- B.
  
  Align, Assign, Allocate, Allow, Account, Assess
- C.
  
  Access, Assign, Allocate, Allow, Account, Assess
- D.
  
  Align, Assign, Allocate, Accept, Account, Advise
Correct Answer
B. Align, Assign, Allocate, Allow, Account, Assess

Explanation
The Stewardship Model consists of six phases: Align, Assign, Allocate, Allow, Account, and Assess. In the Align phase, goals and objectives are established to ensure alignment with the organization's overall strategy. The Assign phase involves assigning responsibilities and tasks to individuals or teams. In the Allocate phase, resources such as budget and personnel are allocated to support the assigned tasks. The Allow phase focuses on empowering individuals to make decisions and take ownership of their assigned tasks. In the Account phase, progress and results are tracked and reported. Finally, in the Assess phase, performance and outcomes are evaluated to identify areas for improvement.

Rate this question:
7.

During the _______ phase of the Stewardship Model, it is important to give the employee the necessary authority and resources to complete the assignment. [Choose one.]
- A.
  
  Align
- B.
  
  Assign
- C.
  
  Allocate
- D.
  
  Account
- E.
  
  Assess
Correct Answer
C. Allocate

Explanation
During the Allocate phase of the Stewardship Model, it is important to give the employee the necessary authority and resources to complete the assignment. This phase involves distributing or assigning the required resources, such as time, budget, equipment, and personnel, to ensure that the employee has everything they need to carry out their tasks effectively. By allocating the necessary resources, the organization demonstrates its commitment to supporting the employee and enabling them to successfully complete their assignment.

Rate this question:
8.

What is the first, and most important, step of the Problem Solving Process? [Choose one.]
- A.
  
  Identify the problem.
- B.
  
  Determine solutions.
- C.
  
  Focus on the symptoms of the problem.
- D.
  
  Evaluate the solution.
Correct Answer
A. Identify the problem.

Explanation
The first and most important step of the Problem Solving Process is to identify the problem. This step involves recognizing and understanding the issue or challenge that needs to be addressed. Without a clear understanding of the problem, it is impossible to find effective solutions or evaluate potential outcomes. Identifying the problem allows individuals or teams to focus their efforts and resources on finding the most appropriate and efficient solutions.

Rate this question:
9.

What are the 3 things you can do to evaluate the solution? [Choose one.]
- A.
  
  Monitor progress, evaluate results, make changes as necessary.
- B.
  
  Monitor progress, issue orders, make changes as necessary.
- C.
  
  Maintain the status quo, evaluate results, make changes as necessary.
Correct Answer
A. Monitor progress, evaluate results, make changes as necessary.

Explanation
The correct answer is "Monitor progress, evaluate results, make changes as necessary." This answer provides a clear and logical sequence of actions to evaluate a solution. Monitoring progress allows for tracking the implementation and effectiveness of the solution. Evaluating results helps to assess whether the solution is achieving the desired outcomes. Making changes as necessary acknowledges that adjustments may be needed to improve the solution's effectiveness or address any unforeseen issues. This approach ensures a proactive and adaptive approach to evaluating and improving the solution.

Rate this question:
10.

During the "Set Checkpoints and Deadline" phase, what are 2 things you should do? [Choose the 2 correct answers.]
- A.
  
  Micromanage the employee to make sure the work gets done.
- B.
  
  Work with the employee to set a schedule of checkpoints along the way.
- C.
  
  Set a deadline for project completion.
- D.
  
  Leave it up to the employee to check in with you at his/her discretion.
Correct Answer(s)
B. Work with the employee to set a schedule of checkpoints along the way.
C. Set a deadline for project completion.

Explanation
During the "Set Checkpoints and Deadline" phase, it is important to work with the employee to set a schedule of checkpoints along the way. This helps in monitoring the progress of the work and ensures that it is on track. Additionally, setting a deadline for project completion is crucial as it provides a clear timeline for the employee to work towards and helps in managing expectations. Micromanaging the employee to make sure the work gets done is not recommended as it can hinder their autonomy and creativity. Leaving it up to the employee to check in with you at his/her discretion may result in a lack of accountability and clarity.

Rate this question:

Supervisor Module 4 - Managing For Outcomes For Rescare Workforce Services

What is delegation? (Check all that apply.)

What are some of the benefits of delegating? (Check all that apply.)

Many supervisors don't delegate effectively because it takes time to teach someone else how to do the work. What are some other reasons why some supervisors don't delegate? (Check all that apply.)

There are 5 steps to delegation. Which of the following is NOT one of the 5 steps? [Choose only one.]

The Stewardship Model has 6 phases. What are they? [Choose one.]

During the _______ phase of the Stewardship Model, it is important to give the employee the necessary authority and resources to complete the assignment. [Choose one.]

What is the first, and most important, step of the Problem Solving Process? [Choose one.]

What are the 3 things you can do to evaluate the solution? [Choose one.]

During the "Set Checkpoints and Deadline" phase, what are 2 things you should do? [Choose the 2 correct answers.]