Cc1: Documentation, Confidentiality & Caseload MGT. For Rescare Workforce Svcs

10 Questions | Total Attempts: 571

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Cc1: Documentation, Confidentiality & Caseload MGT. For Rescare Workforce Svcs

To be completed after participating in Career Consulting 1WebEx training.


Questions and Answers
  • 1. 
    Why is documentation important?  (Check all that apply.)
    • A. 

      It provides information for fair hearings.

    • B. 

      It insures that contracted services are being provided in accordance with policy and procedures.

    • C. 

      It gives case managers plenty of busy-work.

    • D. 

      It establishes a clear auditing trail to substantiate state and federal funding.

  • 2. 
    Complete this sentence:  If it isn't in the file, __  ______ _______.
    • A. 

      It didn't happen.

    • B. 

      It doesn't matter.

    • C. 

      Just don't worry.

  • 3. 
    What are the "Six C's" of documentation?
    • A. 

      Clear, concise, complete, correct, confidential, collaborative

    • B. 

      Clear, concise, complete, correct, confidential, confined

    • C. 

      Clear, closed, complete, correct, confidential, crisp

    • D. 

      Concise, complete, correct, contained, creative, closed

  • 4. 
    What are examples of documentation standards?  (Check all that apply.)
    • A. 

      No back-dating or erasures.

    • B. 

      No white out.

    • C. 

      All papers fastened down.

    • D. 

      Employability Plan must be signed by the customer.

    • E. 

      Forms and copies should be printed straight on the page with no missing information.

  • 5. 
    Which of the following are examples of ResCare's case note standards?  (Check all that apply.)
    • A. 

      Case notes are not required for short appointments.

    • B. 

      Case notes should include your opinion and your "best guess" as to what is going on with the customer.

    • C. 

      Case notes should tell the customer's unique story and focus on observation and objective information.

    • D. 

      Case notes are only required if the customer is not following through.

  • 6. 
    Case notes provide the _________ behind all of the action and documents found in the file.  (Choose one answer.)
    • A. 

      Excuses

    • B. 

      Rationale

    • C. 

      Runaround

  • 7. 
    An effective tool for managing your caseload is the _______ method. (Choose one answer.)
    • A. 

      Fabulous

    • B. 

      1/20

    • C. 

      Control

    • D. 

      360

  • 8. 
    Case notes should include the following information:  (Check all that apply.)
    • A. 

      Assessment information

    • B. 

      If referrals were made, list the types and outcomes of those referrals

    • C. 

      Description of the customer's strengths, goals and progress

    • D. 

      Description of challenges or barriers and how they were addressed

    • E. 

      Your opinion about the customer's personality.

  • 9. 
    Your case files are a reflection of you and your ability as a case manager.  (True or False)
    • A. 

      True

    • B. 

      False

  • 10. 
    Which of the following are things that you should do during your Caseload Management process?  (Check all that apply.)
    • A. 

      Review the electronic file.

    • B. 

      Review the paper file.

    • C. 

      Back-date any incomplete forms.

    • D. 

      Contact the customer.

    • E. 

      Update the case notes.