Cc1: Documentation, Confidentiality & Caseload MGT. For Rescare Workforce Svcs
To be completed after participating in Career Consulting 1WebEx training.
- 1.Why is documentation important? (Check all that apply.)
- A.
It provides information for fair hearings.
- B.
It insures that contracted services are being provided in accordance with policy and procedures.
- C.
It gives case managers plenty of busy-work.
- D.
It establishes a clear auditing trail to substantiate state and federal funding.
- 2.Complete this sentence: If it isn't in the file, __ ______ _______.
- A.
It didn't happen.
- B.
It doesn't matter.
- C.
Just don't worry.
- 3.What are the "Six C's" of documentation?
- A.
Clear, concise, complete, correct, confidential, collaborative
- B.
Clear, concise, complete, correct, confidential, confined
- C.
Clear, closed, complete, correct, confidential, crisp
- D.
Concise, complete, correct, contained, creative, closed
- 4.What are examples of documentation standards? (Check all that apply.)
- A.
No back-dating or erasures.
- B.
No white out.
- C.
All papers fastened down.
- D.
Employability Plan must be signed by the customer.
- E.
Forms and copies should be printed straight on the page with no missing information.
- 5.Which of the following are examples of ResCare's case note standards? (Check all that apply.)
- A.
Case notes are not required for short appointments.
- B.
Case notes should include your opinion and your "best guess" as to what is going on with the customer.
- C.
Case notes should tell the customer's unique story and focus on observation and objective information.
- D.
Case notes are only required if the customer is not following through.
- 6.Case notes provide the _________ behind all of the action and documents found in the file. (Choose one answer.)
- A.
Excuses
- B.
Rationale
- C.
Runaround
- 7.An effective tool for managing your caseload is the _______ method. (Choose one answer.)
- A.
Fabulous
- B.
1/20
- C.
Control
- D.
360
- 8.Case notes should include the following information: (Check all that apply.)
- A.
Assessment information
- B.
If referrals were made, list the types and outcomes of those referrals
- C.
Description of the customer's strengths, goals and progress
- D.
Description of challenges or barriers and how they were addressed
- E.
Your opinion about the customer's personality.
- 9.Your case files are a reflection of you and your ability as a case manager. (True or False)
- A.
True
- B.
False
- 10.Which of the following are things that you should do during your Caseload Management process? (Check all that apply.)
- A.
Review the electronic file.
- B.
Review the paper file.
- C.
Back-date any incomplete forms.
- D.
Contact the customer.
- E.
Update the case notes.
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