Cc1: Documentation, Confidentiality & Caseload MGT. For Rescare Workforce Svcs

1.

Why is documentation important? (Check all that apply.)
- A.
  
  It provides information for fair hearings.
- B.
  
  It insures that contracted services are being provided in accordance with policy and procedures.
- C.
  
  It gives case managers plenty of busy-work.
- D.
  
  It establishes a clear auditing trail to substantiate state and federal funding.
Correct Answer(s)
A. It provides information for fair hearings.
B. It insures that contracted services are being provided in accordance with policy and procedures.
D. It establishes a clear auditing trail to substantiate state and federal funding.

Explanation
Documentation is important for several reasons. Firstly, it provides information for fair hearings, ensuring that all relevant information is available to support a fair and unbiased decision-making process. Secondly, it ensures that contracted services are being provided in accordance with policy and procedures, helping to maintain accountability and quality control. Lastly, documentation establishes a clear auditing trail, which is crucial for substantiating state and federal funding and ensuring transparency in financial matters.

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2.

Complete this sentence: If it isn't in the file, __ ______ _______.
- A.
  
  It didn't happen.
- B.
  
  It doesn't matter.
- C.
  
  Just don't worry.
Correct Answer
A. It didn't happen.

Explanation
The correct answer is "It didn't happen." This answer suggests that if the information or event is not present in the file, then it simply did not occur. It implies that the file is a reliable source of information, and if something is not documented in it, then it can be concluded that it did not take place.

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3.

What are the "Six C's" of documentation?
- A.
  
  Clear, concise, complete, correct, confidential, collaborative
- B.
  
  Clear, concise, complete, correct, confidential, confined
- C.
  
  Clear, closed, complete, correct, confidential, crisp
- D.
  
  Concise, complete, correct, contained, creative, closed
Correct Answer
B. Clear, concise, complete, correct, confidential, confined

Explanation
The "Six C's" of documentation are clear, concise, complete, correct, confidential, and confined. Clear documentation ensures that the information is easily understood and free from ambiguity. Concise documentation is brief and to the point, avoiding unnecessary details. Complete documentation includes all the necessary information and does not leave any gaps. Correct documentation is accurate and free from errors. Confidential documentation protects sensitive information and ensures privacy. Confined documentation is limited to authorized individuals and is not accessible to unauthorized parties.

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4.

What are examples of documentation standards? (Check all that apply.)
- A.
  
  No back-dating or erasures.
- B.
  
  No white out.
- C.
  
  All papers fastened down.
- D.
  
  Employability Plan must be signed by the customer.
- E.
  
  Forms and copies should be printed straight on the page with no missing information.
Correct Answer(s)
A. No back-dating or erasures.
B. No white out.
C. All papers fastened down.
D. Employability Plan must be signed by the customer.
E. Forms and copies should be printed straight on the page with no missing information.

Explanation
The examples of documentation standards include: No back-dating or erasures, No white out, All papers fastened down, Employability Plan must be signed by the customer, and Forms and copies should be printed straight on the page with no missing information. These standards ensure the accuracy, integrity, and professionalism of the documentation. Back-dating or erasures can lead to confusion or manipulation of the information. White out can be seen as an attempt to hide mistakes or alterations. Fastening all papers ensures that they are kept together and in order. The customer's signature on the Employability Plan validates their agreement and involvement. Printing forms and copies straight with no missing information ensures clarity and completeness.

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5.

Which of the following are examples of ResCare's case note standards? (Check all that apply.)
- A.
  
  Case notes are not required for short appointments.
- B.
  
  Case notes should include your opinion and your "best guess" as to what is going on with the customer.
- C.
  
  Case notes should tell the customer's unique story and focus on observation and objective information.
- D.
  
  Case notes are only required if the customer is not following through.
Correct Answer
C. Case notes should tell the customer's unique story and focus on observation and objective information.
6.

Case notes provide the _________ behind all of the action and documents found in the file. (Choose one answer.)
- A.
  
  Excuses
- B.
  
  Rationale
- C.
  
  Runaround
Correct Answer
B. Rationale

Explanation
Case notes provide the reasoning or logic behind all of the action and documents found in the file. They explain the thought process, justification, and basis for the decisions and actions taken.

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7.

An effective tool for managing your caseload is the _______ method. (Choose one answer.)
- A.
  
  Fabulous
- B.
  
  1/20
- C.
  
  Control
- D.
  
  360
Correct Answer
B. 1/20

Explanation
The correct answer is "1/20". This answer suggests that managing caseloads effectively requires dividing the workload into smaller, manageable portions. By allocating 1/20th of the caseload at a time, it allows for better organization, prioritization, and focus on individual cases, leading to improved efficiency and productivity.

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8.

Case notes should include the following information: (Check all that apply.)
- A.
  
  Assessment information
- B.
  
  If referrals were made, list the types and outcomes of those referrals
- C.
  
  Description of the customer's strengths, goals and progress
- D.
  
  Description of challenges or barriers and how they were addressed
- E.
  
  Your opinion about the customer's personality.
Correct Answer(s)
A. Assessment information
B. If referrals were made, list the types and outcomes of those referrals
C. Description of the customer's strengths, goals and progress
D. Description of challenges or barriers and how they were addressed

Explanation
The correct answer is a comprehensive list of the information that should be included in case notes. Case notes are important records that document the assessment information, any referrals made and their outcomes, the customer's strengths, goals, and progress, as well as any challenges or barriers they faced and how they were addressed. Including all of this information in case notes ensures that there is a thorough and accurate record of the customer's situation and the steps taken to support them.

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9.

Your case files are a reflection of you and your ability as a case manager. (True or False)
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement is true because case files contain important information about the cases that a case manager is responsible for. These files include details about the clients, their needs, the services provided, and the progress made. As a case manager, the ability to effectively manage and maintain these files demonstrates professionalism, organization, and competence. These files are also used as a reference for future decision-making and can be reviewed by supervisors, colleagues, and other professionals involved in the case. Therefore, the quality and accuracy of the case files reflect the skills and capabilities of the case manager.

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10.

Which of the following are things that you should do during your Caseload Management process? (Check all that apply.)
- A.
  
  Review the electronic file.
- B.
  
  Review the paper file.
- C.
  
  Back-date any incomplete forms.
- D.
  
  Contact the customer.
- E.
  
  Update the case notes.
Correct Answer(s)
A. Review the electronic file.
B. Review the paper file.
D. Contact the customer.
E. Update the case notes.

Explanation
During the Caseload Management process, it is important to review both the electronic and paper files to ensure all necessary information is considered. Additionally, contacting the customer is crucial for gathering any missing details or clarifications. Updating the case notes is vital for maintaining accurate and up-to-date records of the case progress. Back-dating incomplete forms is not mentioned as a recommended action, so it should not be done.

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Cc1: Documentation, Confidentiality & Caseload MGT. For Rescare Workforce Svcs

Why is documentation important? (Check all that apply.)

Complete this sentence: If it isn't in the file, __ ______ _______.

What are the "Six C's" of documentation?

What are examples of documentation standards? (Check all that apply.)

Which of the following are examples of ResCare's case note standards? (Check all that apply.)

Case notes provide the _________ behind all of the action and documents found in the file. (Choose one answer.)

An effective tool for managing your caseload is the _______ method. (Choose one answer.)

Case notes should include the following information: (Check all that apply.)

Your case files are a reflection of you and your ability as a case manager. (True or False)

Which of the following are things that you should do during your Caseload Management process? (Check all that apply.)

Complete this sentence: If it isn't in the file, ___.