Actions speak louder than words.
All behaviors can be recorded and analyzed.
Past performance is the best predictor of future success.
Situation, Task, Action, Result.
Start Talking About Results.
Sympathetic, Tolerant, Appropriate, Respectful.
Statement, Thought, Answer, Reaction.
Stop, Think, Answer, Repeat.
Often followed by probing questions.
Take extensive notes.
Concentrate on the candidate's facial expressions.
Give the candidate positive reinforcement.
Ask clarifying and probing questions.
Time the length of the response.
"Tell me about a time when..."
"All things being equal..."
By placing more emphasis on criminal background checks.
By reducing the potential for personal bias to impact hiring decisions.
By ensuring that only legal questions are asked during job interviews.
By analyzing risk through psychological tests.
By requiring extensive reference checks before interviewing takes place.
By increasing average wages.
By tailoring jobs to candidate needs.
By increasing the likelihood of hiring "best fit" candidates.
By changing job descriptions in order to raise standards.
By introducing a preference for more experienced candidates.
Talk too much.
Listen without taking notes.
Ask a question unrelated to the job in question.
Ask leading questions.
Give a candidate time to think about a response before answering.