The Strategy Plane: Product Objectives And User Needs

2.

The process of breaking down the mass of users into manageable chunks is the process of ________________. These chunks of users share certain key characteristics in common.

Personas
User scenarios
User segmentation
User stationism

Correct Answer

A. User segmentation

Explanation

User segmentation is the process of breaking down the mass of users into manageable chunks. These chunks of users share certain key characteristics in common. This allows businesses to better understand their target audience and tailor their marketing strategies, products, and services to meet the specific needs and preferences of each segment. By dividing the user base into smaller groups, companies can personalize their approach and improve customer satisfaction and engagement.

Rate this question:

3.

The following statement summarizes the level of detail for establishing Business Goals/Product Objectives: "Clearly defining the conditions for success—without defining the path to get there—assures that we don’t get ahead of ourselves."

True
False

Correct Answer

A. True

Explanation

The statement is suggesting that clearly defining the conditions for success, without defining the specific steps or path to achieve those goals, is important in order to prevent getting ahead of ourselves. This implies that establishing business goals or product objectives should focus on the desired outcomes rather than the specific actions or strategies to reach those outcomes. Therefore, the statement supports the idea that the level of detail for establishing business goals or product objectives should prioritize defining the conditions for success rather than the path to get there.

Rate this question:

4.

Fill in the blank with one of the multiple choice words. "________________—a set of conceptual associations or emotional reactions—is important because it’s inescapable. In the minds of your users, an impression about your organization is inevitably created by their interactions with your product."

Brand identity
Success metrics
Business goals
User segmentation
None of the above

Correct Answer

A. Brand identity

Explanation

Brand identity is important because it's inescapable. In the minds of your users, an impression about your organization is inevitably created by their interactions with your product.

Rate this question:

5.

In the first paragraph of this chapter, the author states that, "Web sites most often fail because—before the first line of code was written, the first pixle was pushed, or the first server was installed—nobody bothered to answer two very basic questions…"

What is the functionality of the site? What is the content strategy of the site?
What is the UI strategy? What is the UX strategy?
Who is this web site for? Who is this web site NOT for?
What do we want to get out of this product? What do our users want to get out of it?
None of the above

Correct Answer

A. What do we want to get out of this product? What do our users want to get out of it?

Explanation

The correct answer is "What do we want to get out of this product?" and "What do our users want to get out of it?" because the author states that websites often fail because these two very basic questions were not answered before starting the development process. These questions are important to determine the goals and objectives of the website, both from the perspective of the website owner and the users. By understanding what the website aims to achieve and what the users expect from it, the development process can be aligned to meet these requirements and increase the chances of success.

Rate this question:

6.

The two areas comprising the project strategy are…

Content / Functionality
Product Objectives / User Needs
Assessment Phase / Planning Phase
Visual Plan / Content Plan
None of the above

Correct Answer

A. Product Objectives / User Needs

Explanation

The two areas comprising the project strategy are product objectives and user needs. This means that when developing a project strategy, it is important to consider the goals and objectives of the product or project, as well as the needs and preferences of the users or target audience. By aligning the product objectives with the user needs, the project strategy can be more effective in delivering a successful product or project.

Rate this question:

7.

Stakeholders are…

Decision-makers who are responsible for parts of the organization that will be affected by the ultimate strategic direction of the product.
Users who will be effected by the decisions made in the UX process.
People who love the Atkins diet and are from Texas.
Developers who have to take the ideas and iterations of the UX team and make them into actual products.
None of the above

Correct Answer

A. Decision-makers who are responsible for parts of the organization that will be affected by the ultimate strategic direction of the product.

Explanation

Stakeholders are decision-makers who have a responsibility for specific areas of the organization that will be impacted by the overall strategic direction of the product. They are individuals who have a vested interest in the success of the product and have the authority to influence its development and implementation. Their involvement is crucial in ensuring that the product aligns with the organization's goals and meets the needs of various stakeholders, including customers, employees, and shareholders.

Rate this question:

8.

To measure the benefits of a UX initiative after it has been launched, ________________ need to be established beforehand. These can be later used to verify success and prove to stakeholders the value of the UX work.

Update sequences and engagement frequencies
Conversion metrics
Determining factors of engagement
Success metrics
None of the above

Correct Answer

A. Success metrics

Explanation

To measure the benefits of a UX initiative after it has been launched, success metrics need to be established beforehand. These metrics serve as benchmarks and can be used to evaluate the success of the initiative and demonstrate its value to stakeholders. By defining specific success metrics, such as user satisfaction, task completion rates, or conversion rates, the effectiveness of the UX work can be assessed and its impact on the overall success of the initiative can be determined.

Rate this question:

9.

A Persona represents one real and actual person from a segmentation of users?

True
False

Correct Answer

A. False

Explanation

A Persona does not represent one real and actual person from a segmentation of users. Instead, a Persona is a fictional character created to represent a specific group of users with similar characteristics, needs, and behaviors. Personas are used in design and marketing to better understand and empathize with the target audience, but they are not meant to represent real individuals.

Rate this question:

10.

User testing is the most commonly employed form of user research. User testing is about testing your users to see what their level of education, social criteria and technology skills have on your product.

True
False

Correct Answer

A. False

Explanation

The statement is false because user testing is not about testing the users' level of education, social criteria, and technology skills. User testing is a method used to evaluate a product or system by testing it with representative users. It focuses on observing and analyzing user behavior, preferences, and interactions with the product to identify usability issues and gather feedback for improvement. The factors mentioned in the statement, such as education level and social criteria, are not typically the main focus of user testing.

Rate this question:

The Strategy Plane: Product Objectives And User Needs

Market research methods like surveys and focus groups can be valuable sources of general information about your users.

Quiz Preview

The process of breaking down the mass of users into manageable chunks is the process of ________________. These chunks of users share certain key characteristics in common.

The following statement summarizes the level of detail for establishing Business Goals/Product Objectives: "Clearly defining the conditions for success—without defining the path to get there—assures that we don’t get ahead of ourselves."

In the first paragraph of this chapter, the author states that, "Web sites most often fail because—before the first line of code was written, the first pixle was pushed, or the first server was installed—nobody bothered to answer two very basic questions…"

The two areas comprising the project strategy are…

Stakeholders are…

To measure the benefits of a UX initiative after it has been launched, ________________ need to be established beforehand. These can be later used to verify success and prove to stakeholders the value of the UX work.

A Persona represents one real and actual person from a segmentation of users?

User testing is the most commonly employed form of user research. User testing is about testing your users to see what their level of education, social criteria and technology skills have on your product.