This quiz is to assess your understanding of the Standard Operating Procedure for Payment Balance & Direct Debit - these SOP's can be found on infoNET under Hanbooks
It indicates the Card Member’s credit limit on the card
It indicates the amount available for the Card Member to spend
It indicates the minimum monthly amount that the Card Member needs to spend to remain a High Value Card Member
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When are you looking to pay your balance and what type of method will you be paying?
Would you like to know your current balance due and would you like to know the balance of any unbilled charges?
Would you like to know your due date and the different types of methods you can pay your account by?
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That the Card Member is aware of their credit limit and spend history
That the Card Member is aware of their available payment methods and the timeframes associated with those methods
That the Card Member is aware of any Late Payment fees that may be due and when their Annual Card Fee is due for payment
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To check the due date on an RCP card, the TSC Rep needs to calculate 21 days from the statement issue date and for GRCC, the TSC Rep needs to go into the most recent statement and locate the due date
To check the due date on an RCP card, the TSC Rep needs to calculate 21 days from the statement issue date and for GRCC, the TSC Rep needs to calculate 25 days from the statement issue date
To check the due date on an RCP card, the TSC Rep needs to go into the most recent statement to locate the due date and for GRCC, the TSC Rep needs to calculate 25 days from the statement issue date
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