Solution Manager I Var

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| By Nika1
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Nika1
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Quizzes Created: 1 | Total Attempts: 203
Questions: 28 | Attempts: 203

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Solution Manager I Var - Quiz

Questions and Answers
  • 1. 

    What is the VAR Supoort Enablement program on mySAP All-in-One

    • A.

      Enablement program in support tasks on mySAP All-In_One product

    • B.

      Dedicated training curriculum on support tasks

    • C.

      Remote assistance during the ramp-up-phase called "On the Job Enablement

    Correct Answer(s)
    A. Enablement program in support tasks on mySAP All-In_One product
    B. Dedicated training curriculum on support tasks
    C. Remote assistance during the ramp-up-phase called "On the Job Enablement
    Explanation
    The VAR Support Enablement program on mySAP All-in-One is a comprehensive program that provides support and training for support tasks related to the mySAP All-In-One product. It includes a dedicated training curriculum specifically designed to enhance the knowledge and skills of support personnel in handling support tasks. Additionally, the program offers remote assistance during the ramp-up phase, known as "On the Job Enablement," to ensure smooth implementation and support of the product.

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  • 2. 

    What is a scope of the Service Market Place portal

    • A.

      The SAP Support Portal provides central access to the information, applications, and processes that are needed to optimally run an SAP Solution

    • B.

      The Service Market Place is a plaform where you can purchase additional downloads

    • C.

      In bundles all the content its users need regarding service and support within an intuitive and simple navigation frame

    Correct Answer(s)
    A. The SAP Support Portal provides central access to the information, applications, and processes that are needed to optimally run an SAP Solution
    C. In bundles all the content its users need regarding service and support within an intuitive and simple navigation frame
    Explanation
    The correct answer states that the scope of the Service Market Place portal is to provide central access to information, applications, and processes required to run an SAP Solution optimally. It also bundles all the necessary content for service and support in a user-friendly navigation frame.

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  • 3. 

    Where do you find the learning map of SAP Solution Manager?

    • A.

      Http://sap.com

    • B.

      Http://service.sap.com/consulting

    • C.

      Http://service.sap.com/rkt-solman

    Correct Answer
    C. Http://service.sap.com/rkt-solman
    Explanation
    The learning map of SAP Solution Manager can be found at http://service.sap.com/rkt-solman.

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  • 4. 

    Via which of the following aspects can SAP Solution Manager support collaboration?

    • A.

      Communication

    • B.

      Documentation

    • C.

      Knowledge Transfer

    Correct Answer(s)
    A. Communication
    B. Documentation
    C. Knowledge Transfer
    Explanation
    SAP Solution Manager can support collaboration through communication, documentation, and knowledge transfer. Communication is essential for effective collaboration, allowing team members to share information and ideas. Documentation helps in capturing and storing relevant project information, making it easily accessible to all stakeholders. Knowledge transfer ensures that knowledge and expertise are shared among team members, promoting collaboration and improving project outcomes. By supporting these aspects, SAP Solution Manager facilitates collaboration and enhances teamwork in project management.

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  • 5. 

    What should be done with a customer priority 1 message outside partners office time by usind SAP Solution Manager?

    • A.

      Automatically forwarding to SAP Support

    • B.

      Manually processing during next office day

    • C.

      Send a note to the customer that there is no office hour

    Correct Answer
    A. Automatically forwarding to SAP Support
    Explanation
    When a customer priority 1 message is received outside of the partner's office hours, the most appropriate action to take using SAP Solution Manager is to automatically forward it to SAP Support. This ensures that the message is promptly addressed and attended to by the appropriate support team, even when the partner's office is closed. This allows for efficient and timely resolution of the customer's issue, maintaining customer satisfaction and minimizing any potential downtime.

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  • 6. 

    What does CCMS stand for?

    • A.

      Computing Center Management System

    • B.

      Computing Center Messages System

    • C.

      Computing Center Management Server

    Correct Answer
    A. Computing Center Management System
    Explanation
    CCMS stands for Computing Center Management System. This system is used to manage and control the operations of a computing center. It includes various functionalities such as resource allocation, task scheduling, monitoring, and performance management. The system helps in optimizing the utilization of computing resources and ensuring smooth operations of the center.

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  • 7. 

    What transaction allows you to access CCMS?

    • A.

      Transaction RZ10

    • B.

      Transaction RV10

    • C.

      Transaction RZ20

    • D.

      Transaction RV20

    Correct Answer
    C. Transaction RZ20
    Explanation
    Transaction RZ20 allows you to access CCMS. CCMS stands for Computing Center Management System and it is a monitoring and alerting tool used in SAP systems. Transaction RZ20 provides access to various functions and tools within CCMS, allowing users to monitor system resources, manage alerts, and perform system administration tasks.

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  • 8. 

    Within SAP Solution Manager, what does IMG stand for?

    • A.

      IMG is the image of your system available in solution manager.

    • B.

      IMG are the first letters of the names of the 3 first developers of solution manager. It is a transaction that allows you to access hidden functions of solution.

    • C.

      IMG is the implementation guide that allows you to configure SAP Solution Manager.

    Correct Answer
    C. IMG is the implementation guide that allows you to configure SAP Solution Manager.
    Explanation
    The correct answer is that IMG stands for the implementation guide that allows you to configure SAP Solution Manager. This guide provides step-by-step instructions and settings for configuring various aspects of the solution manager, such as setting up monitoring, managing incidents, and configuring service level agreements. It helps users customize the solution manager according to their specific requirements and business processes.

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  • 9. 

    How can you determine the installed software component of your SAP Web AS ABAP?

    • A.

      Using System → Status in SAP GUI

    • B.

      Double-click the command field

    Correct Answer
    A. Using System → Status in SAP GUI
    Explanation
    To determine the installed software component of SAP Web AS ABAP, you can use the System → Status option in SAP GUI. This option provides detailed information about the system, including the installed software components. By accessing the System → Status menu, you can view the software component versions, release information, and other relevant details of the SAP Web AS ABAP installation.

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  • 10. 

    Where can you find the SAP Solution Manager Master Guide?

    • A.

      Http://service.sap.com/instguides

    • B.

      Http://service.sap.com/masterguides

    • C.

      Http://service.sap.com/masters

    Correct Answer
    A. Http://service.sap.com/instguides
    Explanation
    The SAP Solution Manager Master Guide can be found at http://service.sap.com/instguides.

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  • 11. 

    The self-diagnosis entry point is:

    • A.

      Via transaction SOLUTION_MANAGER

    • B.

      Via transaction SMSY

    • C.

      SM02

    Correct Answer
    A. Via transaction SOLUTION_MANAGER
    Explanation
    The self-diagnosis entry point is accessed through the transaction SOLUTION_MANAGER. This transaction provides a centralized platform for managing and monitoring the solution landscape. It allows users to perform various self-diagnostic activities to identify and resolve issues within the system. By accessing the self-diagnosis entry point via SOLUTION_MANAGER, users can efficiently troubleshoot and maintain the solution landscape.

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  • 12. 

    Assume you perform a Note Search on "integra*". Which of the following terms would be considered hits?

    • A.

      Integration

    • B.

      Integration

    • C.

      Integrity

    • D.

      Integral

    • E.

      Integer

    Correct Answer(s)
    A. Integration
    B. Integration
    D. Integral
    Explanation
    The correct answer includes the terms "Integration," "integration," and "integral." When performing a Note Search on "integra*," the wildcard "*" allows for any characters to follow "integra." Therefore, any term that starts with "integra" will be considered a hit. In this case, "Integration," "integration," and "integral" all meet this criteria.

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  • 13. 

    Assume you perform an SAP Note Search on "update" and the search pattern "Linguistic Search". Which of the following terms would be considered hits?

    • A.

      Update

    • B.

      Upgrade

    • C.

      Updating

    • D.

      Updated

    Correct Answer(s)
    A. Update
    C. Updating
    D. Updated
    Explanation
    The terms "Update," "updating," and "updated" would be considered hits because they all contain the root word "update" which matches the search pattern "Linguistic Search." The search pattern looks for variations of the word, so any term that includes the root word would be considered a hit. "Upgrade" does not match the search pattern and would not be considered a hit.

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  • 14. 

    What should the partner do when it receives a message from a customer end user

    • A.

      Forward it to SAP and advise the end-user of the current situation

    • B.

      Recommend to the end user to wait for the next SAP release.

    • C.

      Undertake the support Level 1 and 2 tasks corresponding to primary support services

    Correct Answer
    C. Undertake the support Level 1 and 2 tasks corresponding to primary support services
    Explanation
    The partner should undertake the support Level 1 and 2 tasks corresponding to primary support services when it receives a message from a customer end user. This means that the partner is responsible for providing the initial support and troubleshooting to the end user. They should address the issue and try to resolve it themselves before escalating it to higher levels of support. This ensures that the partner is actively involved in resolving customer issues and providing efficient support services.

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  • 15. 

    When a message is forwarded by a Partner to SAP who is supposed to follow up with the end user

    • A.

      The partner will search for a solution and will contact the end-user directly.

    • B.

      SAP will provide a solution and will contact the end-user directly.

    • C.

      SAP will provide a solution to the partner. Meanwhile the partner contacts the end user for a follow up and provides the solution when received from SAP.

    Correct Answer(s)
    B. SAP will provide a solution and will contact the end-user directly.
    C. SAP will provide a solution to the partner. Meanwhile the partner contacts the end user for a follow up and provides the solution when received from SAP.
    Explanation
    When a message is forwarded by a Partner to SAP who is supposed to follow up with the end user, SAP will provide a solution and will contact the end-user directly. Additionally, SAP will also provide a solution to the partner. Meanwhile, the partner will contact the end user for a follow up and provide the solution when received from SAP. This ensures that both SAP and the partner are actively involved in resolving the issue and communicating with the end user.

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  • 16. 

    How can the processor process messages in Service Desk?

    • A.

      Via Transaction CRM_DNO_MONITOR

    • B.

      Via Work Center Incident Management

    • C.

      Via Transaction CRMD_ORDER

    Correct Answer(s)
    A. Via Transaction CRM_DNO_MONITOR
    B. Via Work Center Incident Management
    C. Via Transaction CRMD_ORDER
    Explanation
    The processor can process messages in Service Desk through three different methods: Transaction CRM_DNO_MONITOR, Work Center Incident Management, and Transaction CRMD_ORDER. Each of these methods provides a way for the processor to handle and manage messages effectively.

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  • 17. 

    What are the prerequisites for creating a message in the SAP Support Portal? 

    • A.

      VAR Support employee has to logon to the SAP Support Portal with the S-User of the appropriate VAR customer.

    • B.

      VAR Support Consultants have to create the problem messages under the appropriate VAR customer´s system.

    • C.

      VARs need a special customizing to be able to create a message on behalf of their customers.

    Correct Answer(s)
    A. VAR Support employee has to logon to the SAP Support Portal with the S-User of the appropriate VAR customer.
    B. VAR Support Consultants have to create the problem messages under the appropriate VAR customer´s system.
    Explanation
    To create a message in the SAP Support Portal, the VAR Support employee must log in with the S-User of the relevant VAR customer. Additionally, the VAR Support Consultants are responsible for creating problem messages under the appropriate VAR customer's system. This ensures that the messages are properly categorized and directed to the correct customer.

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  • 18. 

    If the customer rejects the offer for Remote Consulting, what are the alternatives?

    • A.

      A qualified estimation of time can be offered to the customer.

    • B.

      RC-Administration will close the message without further comment.

    Correct Answer
    B. RC-Administration will close the message without further comment.
    Explanation
    If the customer rejects the offer for Remote Consulting, the alternative is that RC-Administration will close the message without further comment. This means that they will not engage in any further communication or try to persuade the customer to reconsider their decision.

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  • 19. 

    Benefits of SAP Solution Manager – Uprgading SAP Components (More than one answer are true)

    • A.

      Streamlined upgrade project management

    • B.

      Integration of all upgrade-related activities

    • C.

      Transparent documentation of changes

    • D.

      Integration of available support services for upgrades

    • E.

      Tracking and auditability

    Correct Answer(s)
    A. Streamlined upgrade project management
    B. Integration of all upgrade-related activities
    C. Transparent documentation of changes
    D. Integration of available support services for upgrades
    Explanation
    The benefits of SAP Solution Manager for upgrading SAP components include streamlined upgrade project management, integration of all upgrade-related activities, transparent documentation of changes, and integration of available support services for upgrades. These features help to ensure a smooth and efficient upgrade process, with all activities and changes well-documented and supported.

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  • 20. 

    Solution Manager provides a gateway for our customers to SAP

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Solution Manager serves as a gateway for customers to access SAP services and solutions. It provides a centralized platform for managing and monitoring SAP systems, applications, and processes. With Solution Manager, customers can efficiently collaborate with SAP support, access documentation and knowledge base, and perform system administration tasks. Therefore, the statement "Solution Manager provides a gateway for our customers to SAP" is true.

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  • 21. 

    With SAP Solution Manager, Non-SAP Components cant’t be handled

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. SAP Solution Manager can handle both SAP and non-SAP components. It is a centralized platform that provides end-to-end visibility and control over the entire IT landscape, including non-SAP systems. It allows for the management and monitoring of various components, such as databases, operating systems, and middleware, regardless of whether they are SAP or non-SAP.

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  • 22. 

    Implementing the Mysap Business Suite’ supports complete implementation Project, incuding project preparation, business blueprint, configuration, final preparation and go live.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. Implementing the Mysap Business Suite does not support a complete implementation project that includes project preparation, business blueprint, configuration, final preparation, and go live. The Mysap Business Suite is a software package that provides various business applications and solutions for different functional areas within an organization. It does not encompass the entire implementation project process.

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  • 23. 

    SAP Solution Manager is delivered seperate annual maintenance fee

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    SAP Solution Manager is not delivered separately with an annual maintenance fee. It is included in the overall SAP maintenance and support package.

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  • 24. 

    The landscape report is generated into a non-configurable table

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The landscape report is not generated into a non-configurable table. This means that the table in the landscape report can be customized or configured according to the user's preferences or requirements.

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  • 25. 

    SAP Solution Manager Monitoring is mainly relevant for the non-operation phase of your solution 

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    SAP Solution Manager Monitoring is not only relevant for the non-operation phase of your solution but also during the operation phase. It provides continuous monitoring and alerting capabilities to ensure the smooth functioning and performance of the solution. This helps in identifying and resolving any issues or bottlenecks that may arise during the operation phase, thereby ensuring the optimal performance and availability of the solution.

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  • 26. 

    E-learning Management is not the way of performing end-user training

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because E-learning Management is indeed a way of performing end-user training. E-learning Management refers to the use of electronic platforms and technology to deliver educational content and training to individuals. It involves the use of online courses, virtual classrooms, and interactive modules to provide training and education to end-users. Therefore, E-learning Management is a valid method for performing end-user training.

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  • 27. 

    In Solution Manager implementation content is not included

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    In Solution Manager, implementation content is included. This content consists of pre-configured templates, best practices, and guidelines that help in the implementation process. It provides a standardized approach and accelerates the implementation by providing ready-to-use content for various business processes. Therefore, the given statement is false.

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  • 28. 

    Benefits of SAP Solution Manager – Central System Administation (More than one answer are true)

    • A.

      Improve quality of services

    • B.

      Automated support of periodic and sporadic administration tasks

    • C.

      Time saving due to central access to administrated systems

    • D.

      Automated logging of activities

    Correct Answer(s)
    B. Automated support of periodic and sporadic administration tasks
    C. Time saving due to central access to administrated systems
    D. Automated logging of activities
    Explanation
    The benefits of SAP Solution Manager - Central System Administration include automated support for periodic and sporadic administration tasks, time saving due to central access to administrated systems, and automated logging of activities. These features help improve the quality of services by streamlining administrative tasks, saving time, and providing a record of activities for better monitoring and analysis.

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