Enablement program in support tasks on mySAP All-In_One product
Dedicated training curriculum on support tasks
Remote assistance during the ramp-up-phase called "On the Job Enablement
The SAP Support Portal provides central access to the information, applications, and processes that are needed to optimally run an SAP Solution
The Service Market Place is a plaform where you can purchase additional downloads
In bundles all the content its users need regarding service and support within an intuitive and simple navigation frame
Automatically forwarding to SAP Support
Manually processing during next office day
Send a note to the customer that there is no office hour
Computing Center Management System
Computing Center Messages System
Computing Center Management Server
IMG is the image of your system available in solution manager.
IMG are the first letters of the names of the 3 first developers of solution manager. It is a transaction that allows you to access hidden functions of solution.
IMG is the implementation guide that allows you to configure SAP Solution Manager.
Using System → Status in SAP GUI
Double-click the command field
Via transaction SOLUTION_MANAGER
Via transaction SMSY
Forward it to SAP and advise the end-user of the current situation
Recommend to the end user to wait for the next SAP release.
Undertake the support Level 1 and 2 tasks corresponding to primary support services
The partner will search for a solution and will contact the end-user directly.
SAP will provide a solution and will contact the end-user directly.
SAP will provide a solution to the partner. Meanwhile the partner contacts the end user for a follow up and provides the solution when received from SAP.
Via Transaction CRM_DNO_MONITOR
Via Work Center Incident Management
Via Transaction CRMD_ORDER
VAR Support employee has to logon to the SAP Support Portal with the S-User of the appropriate VAR customer.
VAR Support Consultants have to create the problem messages under the appropriate VAR customer´s system.
VARs need a special customizing to be able to create a message on behalf of their customers.
A qualified estimation of time can be offered to the customer.
RC-Administration will close the message without further comment.
Streamlined upgrade project management
Integration of all upgrade-related activities
Transparent documentation of changes
Integration of available support services for upgrades
Tracking and auditability
Improve quality of services
Automated support of periodic and sporadic administration tasks
Time saving due to central access to administrated systems
Automated logging of activities