Solution Manager I Var

28 Questions

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Solution Manager I Var

Questions and Answers
  • 1. 
    What is the VAR Supoort Enablement program on mySAP All-in-One
    • A. 

      Enablement program in support tasks on mySAP All-In_One product

    • B. 

      Dedicated training curriculum on support tasks

    • C. 

      Remote assistance during the ramp-up-phase called "On the Job Enablement

  • 2. 
    What is a scope of the Service Market Place portal
    • A. 

      The SAP Support Portal provides central access to the information, applications, and processes that are needed to optimally run an SAP Solution

    • B. 

      The Service Market Place is a plaform where you can purchase additional downloads

    • C. 

      In bundles all the content its users need regarding service and support within an intuitive and simple navigation frame

  • 3. 
    Where do you find the learning map of SAP Solution Manager?
    • A. 

      Http://sap.com

    • B. 

      Http://service.sap.com/consulting

    • C. 

      Http://service.sap.com/rkt-solman

  • 4. 
    Via which of the following aspects can SAP Solution Manager support collaboration?
    • A. 

      Communication

    • B. 

      Documentation

    • C. 

      Knowledge Transfer

  • 5. 
    What should be done with a customer priority 1 message outside partners office time by usind SAP Solution Manager?
    • A. 

      Automatically forwarding to SAP Support

    • B. 

      Manually processing during next office day

    • C. 

      Send a note to the customer that there is no office hour

  • 6. 
    What does CCMS stand for?
    • A. 

      Computing Center Management System

    • B. 

      Computing Center Messages System

    • C. 

      Computing Center Management Server

  • 7. 
    What transaction allows you to access CCMS?
    • A. 

      Transaction RZ10

    • B. 

      Transaction RV10

    • C. 

      Transaction RZ20

    • D. 

      Transaction RV20

  • 8. 
    Within SAP Solution Manager, what does IMG stand for?
    • A. 

      IMG is the image of your system available in solution manager.

    • B. 

      IMG are the first letters of the names of the 3 first developers of solution manager. It is a transaction that allows you to access hidden functions of solution.

    • C. 

      IMG is the implementation guide that allows you to configure SAP Solution Manager.

  • 9. 
    How can you determine the installed software component of your SAP Web AS ABAP?
    • A. 

      Using System → Status in SAP GUI

    • B. 

      Double-click the command field

  • 10. 
    Where can you find the SAP Solution Manager Master Guide?
    • A. 

      Http://service.sap.com/instguides

    • B. 

      Http://service.sap.com/masterguides

    • C. 

      Http://service.sap.com/masters

  • 11. 
    The self-diagnosis entry point is:
    • A. 

      Via transaction SOLUTION_MANAGER

    • B. 

      Via transaction SMSY

    • C. 

      SM02

  • 12. 
    Assume you perform a Note Search on "integra*". Which of the following terms would be considered hits?
    • A. 

      Integration

    • B. 

      Integration

    • C. 

      Integrity

    • D. 

      Integral

    • E. 

      Integer

  • 13. 
    Assume you perform an SAP Note Search on "update" and the search pattern "Linguistic Search". Which of the following terms would be considered hits?
    • A. 

      Update

    • B. 

      Upgrade

    • C. 

      Updating

    • D. 

      Updated

  • 14. 
    What should the partner do when it receives a message from a customer end user
    • A. 

      Forward it to SAP and advise the end-user of the current situation

    • B. 

      Recommend to the end user to wait for the next SAP release.

    • C. 

      Undertake the support Level 1 and 2 tasks corresponding to primary support services

  • 15. 
    When a message is forwarded by a Partner to SAP who is supposed to follow up with the end user
    • A. 

      The partner will search for a solution and will contact the end-user directly.

    • B. 

      SAP will provide a solution and will contact the end-user directly.

    • C. 

      SAP will provide a solution to the partner. Meanwhile the partner contacts the end user for a follow up and provides the solution when received from SAP.

  • 16. 
    How can the processor process messages in Service Desk?
    • A. 

      Via Transaction CRM_DNO_MONITOR

    • B. 

      Via Work Center Incident Management

    • C. 

      Via Transaction CRMD_ORDER

  • 17. 
    What are the prerequisites for creating a message in the SAP Support Portal? 
    • A. 

      VAR Support employee has to logon to the SAP Support Portal with the S-User of the appropriate VAR customer.

    • B. 

      VAR Support Consultants have to create the problem messages under the appropriate VAR customer´s system.

    • C. 

      VARs need a special customizing to be able to create a message on behalf of their customers.

  • 18. 
    If the customer rejects the offer for Remote Consulting, what are the alternatives?
    • A. 

      A qualified estimation of time can be offered to the customer.

    • B. 

      RC-Administration will close the message without further comment.

  • 19. 
    Benefits of SAP Solution Manager – Uprgading SAP Components (More than one answer are true)
    • A. 

      Streamlined upgrade project management

    • B. 

      Integration of all upgrade-related activities

    • C. 

      Transparent documentation of changes

    • D. 

      Integration of available support services for upgrades

    • E. 

      Tracking and auditability

  • 20. 
    Solution Manager provides a gateway for our customers to SAP
    • A. 

      True

    • B. 

      False

  • 21. 
    With SAP Solution Manager, Non-SAP Components cant’t be handled
    • A. 

      True

    • B. 

      False

  • 22. 
    Implementing the Mysap Business Suite’ supports complete implementation Project, incuding project preparation, business blueprint, configuration, final preparation and go live.
    • A. 

      True

    • B. 

      False

  • 23. 
    SAP Solution Manager is delivered seperate annual maintenance fee
    • A. 

      True

    • B. 

      False

  • 24. 
    The landscape report is generated into a non-configurable table
    • A. 

      True

    • B. 

      False

  • 25. 
    SAP Solution Manager Monitoring is mainly relevant for the non-operation phase of your solution 
    • A. 

      True

    • B. 

      False

  • 26. 
    E-learning Management is not the way of performing end-user training
    • A. 

      True

    • B. 

      False

  • 27. 
    In Solution Manager implementation content is not included
    • A. 

      True

    • B. 

      False

  • 28. 
    Benefits of SAP Solution Manager – Central System Administation (More than one answer are true)
    • A. 

      Improve quality of services

    • B. 

      Automated support of periodic and sporadic administration tasks

    • C. 

      Time saving due to central access to administrated systems

    • D. 

      Automated logging of activities