Section 9.1—quiz: Audit Overview

The main purpose of a front office audit is to verify the accuracy and completeness of accounts. This involves reviewing financial transactions, reconciling accounts, and ensuring that all records are correct and up-to-date. By conducting a thorough audit, any discrepancies or errors in the accounts can be identified and corrected, helping to maintain the financial integrity of the front office operations. The audit also helps to ensure that all financial records are in compliance with regulatory requirements and internal policies.

The correct answer is the front office audit. This refers to the process of reviewing guest account transactions at the front desk and comparing them to revenue center transactions. This helps ensure accuracy and identify any discrepancies or errors in the financial records of the front office operations. Balancing the ledger refers to reconciling debits and credits, the post transcript is not a recognized term in this context, and cooking the books refers to fraudulent manipulation of financial records.

The front office audit is responsible for balancing all front office accounts, resolving room status discrepancies, and monitoring guest credit limitations. However, ensuring the separation of front office job functions is not a function of the front office audit. This task is typically handled by the human resources department or management to ensure that different job functions within the front office are properly divided and assigned to different individuals.

The front office auditor is responsible for tracking room revenues, preparing a daily summary of front desk credit card activities, and producing operational and managerial reports. However, back office auditing is not a function of the front office auditor. Back office auditing typically involves reviewing financial records, transactions, and internal controls, which is usually performed by a separate department or team within the organization.

The correct answer is 4 because backing up the system is the fourth step in the front office audit process according to the given sequence.

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The correct answer is 3 because in the front office audit process, depositing cash is typically done after other tasks such as reconciling accounts, verifying transactions, and preparing financial reports.

The correct answer is 1 because reconciling room status discrepancies is typically the first task in the front office audit process. This involves comparing the actual room status with the records in the property management system to identify any discrepancies or errors. By addressing these discrepancies at the beginning of the audit, the front office can ensure that accurate information is used for the rest of the audit process.

In the front office audit process, the step of verifying room rates is the second task. This implies that there is another task that should be completed before verifying room rates. However, without the complete question or additional context, it is not possible to determine the exact sequence of tasks in the front office audit process.