1.
During which stage of active listening should you confirm that you understand the message?
Correct Answer
B. Interpreting
Explanation
During the interpreting stage of active listening, you should confirm that you understand the message. This stage involves analyzing and processing the information received, making sense of it, and interpreting its meaning. By confirming your understanding, you can ensure that you have correctly interpreted the message and avoid any misunderstandings or miscommunication. This confirmation can be done through paraphrasing or summarizing the message to the speaker, asking clarifying questions, or seeking feedback to ensure accurate interpretation.
2.
During which stage of active listening should you show that you are paying attention?
Correct Answer
A. Focusing
Explanation
During the focusing stage of active listening, you should show that you are paying attention. This stage involves directing your attention solely towards the speaker and their message. By focusing, you demonstrate your interest and engagement in the conversation, which encourages the speaker to continue sharing their thoughts and feelings. It also helps you to gather important information and understand the speaker's perspective more accurately.
3.
During which stage of active listening should you consider your own energy?
Correct Answer
D. Responding
Explanation
During the stage of responding in active listening, it is important to consider your own energy. This means being aware of your own emotional state, level of engagement, and energy level while formulating and delivering a response. Considering your own energy helps ensure that your response is appropriate, genuine, and effective in contributing to the conversation. It allows you to be present and fully engaged in the interaction, promoting a more meaningful and productive exchange.
4.
During which stage of active listening should you avoid judging?
Correct Answer
B. Interpreting
Explanation
During the stage of interpreting in active listening, it is important to avoid judging. This is because interpreting involves understanding and making sense of the information being received, and passing judgments can hinder the process. By avoiding judgment during this stage, the listener can fully comprehend the speaker's message without bias or preconceived notions, allowing for a more effective and open-minded communication.
5.
Summarizing
Correct Answer
B. “Your main idea is…”
Explanation
The phrase "Your main idea is..." suggests that the speaker is summarizing or paraphrasing the main point or argument of the person they are speaking to. This statement indicates that the speaker is actively listening and trying to understand the main message being conveyed by the other person. It shows that the speaker is engaged in the conversation and is interested in understanding the other person's perspective or opinion.
6.
Self-disclosure statements
Correct Answer
D. “I felt the same way when…”
Explanation
The correct answer is "I felt the same way when...". This statement is an example of a self-disclosure statement. It shows empathy and understanding by relating to the speaker's feelings and experiences. It can help to build rapport and create a sense of connection between the speaker and the listener.
7.
Open-ended question
Correct Answer
C. “How do you feel about the new menus?”
Explanation
The answer "How do you feel about the new menus?" is the correct answer because it is an open-ended question that encourages the person to express their opinion and emotions about the new menus. It allows for a deeper conversation and provides an opportunity for the person to share their thoughts and experiences.
8.
Neutral words
Correct Answer
A. “This seems important to you.”
Explanation
The given answer, "This seems important to you," is the most appropriate response because it acknowledges the importance of the topic to the person being spoken to. It shows empathy and understanding, allowing for further discussion and exploration of the topic at hand. The other options either assume the person's main idea or feelings, or ask for specific information, which may not be as relevant in this context.