Trivia Quiz: Software Quality Assurance For Hotel Reservation System
Below is a software quality assurance trivia quiz for hotel reservation system. It is specifically designed to see how well you understand the controls put in place to help the hotel run as smoothly as it can and meet its objectives. Think you can tackle it? Give it a shot and see if you know the controls as well as you should.
- 1.
Which of the following is not considered a moment of truth?
- A.
A guest waiting at the front desk during check-in
- B.
A guest entering a guestroom after check-in
- C.
A guest receiving a morning wake-up call
- D.
A guest writing a letter of complaint after leaving the hotel
Correct Answer
D. A guest writing a letter of complaint after leaving the hotel -
- 2.
In the inverted pyramid model of authority, who is on top?
- A.
Managers
- B.
Support units
- C.
Service employees
- D.
Customers
Correct Answer
D. Customers -
- 3.
Managers ________ staff members by first enabling them and then supporting their decisions and actions.
- A.
Support
- B.
Enable
- C.
Empower
- D.
Control
Correct Answer
C. Empower -
- 4.
Managers ________ their employees by encouraging them to accept greater personal responsibility and exercise more control over the way they perform their jobs.
- A.
Support
- B.
Enable
- C.
Empower
- D.
Control
Correct Answer
A. Support -
- 5.
Business survival depends on providing value for customers.
- A.
True
- B.
False
Correct Answer
A. True -
- 6.
Perceptions of value include any episode in which the customer comes into contact with the hotel.
- A.
True
- B.
False
Correct Answer
B. False -
- 7.
Support units have the most contact with customers.
- A.
True
- B.
False
Correct Answer
B. False -
- 8.
Managers are at the bottom of the inverted pyramid model of management.
- A.
True
- B.
False
Correct Answer
A. True -
- 9.
The traditional management functions include directing, controlling, and commanding.
- A.
True
- B.
False
Correct Answer
A. True -
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
-
Mar 21, 2022Quiz Edited by
ProProfs Editorial Team -
Jan 28, 2008Quiz Created by
Aoht
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