Trivia Quiz: Software Quality Assurance For Hotel Reservation System

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1. Business survival depends on providing value for customers.
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Trivia Quiz: Software Quality Assurance For Hotel Reservation System - Quiz

Below is a software quality assurance trivia quiz for hotel reservation system. It is specifically designed to see how well you understand the controls put in place to help the hotel run as smoothly as it can and meet its objectives. Think you can tackle it? Give it a shot... see moreand see if you know the controls as well as you should. see less

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2. Managers ________ their employees by encouraging them to accept greater personal responsibility and exercise more control over the way they perform their jobs.
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3. In the inverted pyramid model of authority, who is on top?
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4. Managers are at the bottom of the inverted pyramid model of management.
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5. Which of the following is not considered a moment of truth?
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6. Managers ________ staff members by first enabling them and then supporting their decisions and actions.
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7. The traditional management functions include directing, controlling, and commanding.
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8. Support units have the most contact with customers.
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9. Perceptions of value include any episode in which the customer comes into contact with the hotel.
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Business survival depends on providing value for customers.
Managers ________ their employees by encouraging them to accept...
In the inverted pyramid model of authority, who is on top?
Managers are at the bottom of the inverted pyramid model of...
Which of the following is not considered a moment of truth?
Managers ________ staff members by first enabling them and then...
The traditional management functions include directing, controlling,...
Support units have the most contact with customers.
Perceptions of value include any episode in which the customer comes...
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