A hotfix is a small, targeted update that is released to address specific issues or bugs in a software application. In this scenario, the vendor released an application update to address problems experienced by some end users. Since the update is targeted and specific to addressing these problems, it would be considered a hotfix. A patch, on the other hand, is a broader update that may include multiple fixes and improvements. A service pack rollup is a cumulative update that includes all previously released updates, while a service pack is a larger update that includes new features, enhancements, and bug fixes.