Scheduling Compliance Test! Trivia Quiz

It is important to answer every call with a smile, regardless of who the caller is, because it reflects a positive and friendly attitude towards the caller. Smiling can help create a welcoming and pleasant atmosphere, and it can also improve communication and customer service. Additionally, a smile can be heard in the tone of voice, which can make the caller feel more comfortable and valued. Therefore, it is advisable to answer every call with a smile to promote good customer relations and create a positive impression.

The correct answer is to begin working because after clocking in, the priority should be to start working on assigned tasks and responsibilities. Going to get coffee or using the restroom can be done later during a break time. Checking on a neighbor's weekend or engaging in non-work related activities should not be the immediate action after clocking in.

Scheduling an applicant for an L1 location before scheduling them for a DAON location for fingerprinting is not necessary. The order in which these appointments are scheduled does not affect the process or outcome. Therefore, it is not true that an applicant should be scheduled for an L1 location before scheduling them for a DAON location.

The statement is false because when having to be fingerprinted for West Virginia Statewide, the applicant cannot go to any facility they feel is convenient. They must go to a facility that is authorized by the West Virginia State Police to conduct fingerprinting.

Being constantly two to three minutes late from a break is not okay because it shows a lack of respect for other people's time and disrupts the flow of work. Consistently arriving late can create a negative impression and may suggest a lack of professionalism and discipline. Punctuality is an important aspect of maintaining a productive and efficient work environment, and consistently being late can lead to a decrease in productivity and overall morale. Therefore, it is not acceptable to be constantly two to three minutes late from a break.

If the voice mail indicator is lit up for a Scheduling line that the person is trained for, it means that there is a voice message waiting to be listened to. The correct action to take in this situation is to retrieve the voice message and contact the person back. This ensures that the message is attended to and the person's needs or concerns are addressed in a timely manner. Waiting for fellow associates to get the voice mail or waiting to see if the person calls back may lead to delays and potential dissatisfaction from the caller.

The statement suggests that if the person chooses not to answer the phone, the call will be automatically assigned to their fellow associate. However, the correct answer is False. This implies that choosing not to answer the phone does not guarantee that the call will be assigned to someone else. It is possible that the call may go unanswered or be redirected to another department or voicemail.

The statement suggests that the person should schedule a GAP applicant for a urine collection drug test only. However, the correct answer is false because scheduling a urine collection drug test only may not be sufficient. Other types of drug tests, such as hair or saliva tests, may also be necessary to ensure accurate results. Therefore, it is important to consider the specific requirements and guidelines for drug testing in order to make an appropriate scheduling decision.

A Central Parking Post Accident applicant has 24 hours from when the event is scheduled to complete the drug test. This means that they have a full day to complete the test after the event is scheduled. It is important for the applicant to adhere to this time frame in order to comply with the requirements and procedures of Central Parking.

The correct answer suggests that the information required to schedule a Central Parking Post Accident applicant can vary depending on what the manager has available. This implies that the manager may have access to different sets of information or may have the flexibility to use whatever information they have on hand to schedule the applicant.

We must email the calgary group at eScreen

The statement "I schedule everyone for eCup drug test" implies that the speaker schedules every individual for an eCup drug test. However, since the answer is "False," it suggests that the speaker does not schedule everyone for the test.

When scheduling a drug test, it is necessary to verify the information provided. This is important to ensure the accuracy and reliability of the test results. Verification may include confirming the identity of the person being tested, checking the testing requirements, and ensuring that the necessary paperwork is completed. Therefore, the statement that one does not need to verify any information when scheduling a drug test is false.

The given statement suggests that any call made from the work phone is recorded. This implies that there is a system or mechanism in place that automatically records all calls made from the work phone. Therefore, the correct answer is true, indicating that all calls from the work phone are indeed recorded.

The statement "It is more important to handle as many calls as possible than to be friendly on the call" is incorrect. While handling a large number of calls efficiently is important, it is equally crucial to be friendly and provide good customer service. Being friendly on the call helps to create a positive customer experience, build rapport, and increase customer satisfaction. Therefore, both aspects, handling calls effectively and being friendly, are equally important in customer service.

The given statement suggests that Aetna has a 30 mile search radius. However, the correct answer is False. This means that Aetna does not have a 30 mile search radius.

The applicant needs to take their ePassport and ID/Driver's license with them to complete the drug test. These documents are required for identification purposes and to verify the applicant's identity.

This statement is incorrect. Sending an email with personal information in the body without taking any other action can pose a significant risk to the security and privacy of the personal information. It is important to take necessary precautions such as encrypting the email or using secure communication channels to protect personal information from unauthorized access or interception. Therefore, the correct answer is False.

Placing the document in the shred bin is the correct answer because it ensures that personal information is properly destroyed. Shredding the document makes it extremely difficult for anyone to retrieve or misuse the personal information. This method is a secure and responsible way to dispose of documents containing personal information, as it helps to protect against identity theft or unauthorized access to sensitive data.

The statement suggests that hard cards are always sent out Two Day, but the correct answer is False. This means that hard cards are not always sent out Two Day.

Having your badge displayed while you are at work is important for security and identification purposes. It allows others to easily recognize you as an authorized employee and helps to prevent unauthorized individuals from accessing restricted areas. Displaying your badge also promotes a professional image and demonstrates your commitment to following workplace policies and procedures. By wearing your badge, you contribute to maintaining a safe and secure work environment for yourself and others.

An EMC applicant gets 168 hours to take the drug test. This is the longest time frame given among the options provided. It allows the applicant to schedule the test at their convenience within a week after applying.

Placing the documents in the shred bin is the correct answer because it ensures that the information contained in the documents is securely destroyed. Shredding the documents prevents them from being reconstructed or accessed by unauthorized individuals. This method is commonly used in professional settings to protect sensitive information and maintain confidentiality. Throwing the documents in the trash can or burning them on the floor would not provide the same level of security and could potentially lead to the information being compromised.

The FCRA, or Fair Credit Reporting Act, indeed establishes procedures to ensure that companies like GIS, which conduct background checks, strive to provide accurate information in their reports. This legislation aims to protect consumers by promoting accuracy, fairness, and privacy in the information provided by consumer reporting agencies. It sets guidelines for the collection, dissemination, and use of consumer information, and requires companies to take reasonable steps to ensure the accuracy of the information they provide. Therefore, it is accurate to say that the FCRA puts in place procedures to guarantee that companies like GIS ensure that background check reports are as accurate as possible.

In this statement, it is mentioned that the supervisor has the authority to access the employee's email activity if they suspect it is not work-related. This implies that the supervisor has the power to monitor and review the employee's email usage, suggesting that the statement is true.

You should consult CIF for guidelines on a specific account.

It is not okay to call or text friends as much as one wants during work hours, even if using a personal cell phone. Work hours are meant for focusing on work-related tasks and being productive. Constantly calling or texting friends can be a distraction and can hinder productivity. It is important to maintain professionalism and prioritize work responsibilities during work hours.

If for some reason you have to be late to work, it is important to notify your supervisor. Your supervisor is responsible for managing your work schedule and ensuring that tasks are completed on time. By informing your supervisor about your lateness, they can make any necessary adjustments or arrangements to accommodate your absence and minimize any potential disruptions to work. Additionally, notifying your supervisor shows professionalism and respect for their authority and allows them to address any concerns or issues related to your lateness.

In the context of GIS, "PII" stands for Personally Identifiable Information. This refers to any information that can be used to identify an individual, such as their name, address, social security number, or any other unique identifier. PII is sensitive data that needs to be protected to ensure privacy and prevent unauthorized access or use.

The statement is false because it implies that there are no restrictions on sending personal emails as long as the recipient works at GIS. However, it is likely that there are still limitations and guidelines in place regarding the use of company resources for personal matters, including email usage. Therefore, the statement is not accurate.

The statement is false because even if someone has accumulated a certain amount of Annual Time Off (ATO), it does not mean they can have unlimited absences. The use of ATO is subject to company policies and guidelines, which usually have limits on the number of absences allowed and require prior approval. Therefore, the statement that one can have as many absences as they choose as long as they use their ATO is incorrect.

Asking a Gap Applicant for their social security number is not recommended or appropriate. It is not necessary for the application process and can potentially lead to identity theft or privacy issues. Therefore, the statement is false.

The statement is false. FCRA (Fair Credit Reporting Act) document disposal requirements apply to both paper forms and electronic forms. The FCRA requires that any consumer information obtained by a business must be properly disposed of to prevent unauthorized access. This includes both physical documents and electronic records. Failure to comply with these requirements can result in penalties and legal consequences.

The FCRA, or Fair Credit Reporting Act, is a federal law that regulates the way consumer reporting agencies, such as credit bureaus, collect and use consumer information. It also establishes guidelines for employers who use consumer reports, including background checks, for employment purposes. Therefore, the statement that the FCRA does not regulate the way GIS performs background checks on job applicants and/or current employees is false. The FCRA does indeed have regulations in place for how background checks should be conducted by employers.

The statement is false because a GAP applicant actually has 72 hours from when they contact GiS, not 48 hours.

Investigative consumer reports include all of the mentioned types of information: consumer general reputation, personal characteristics, and mode of living. These reports are comprehensive and go beyond just basic credit information, providing a deeper understanding of an individual's background and behavior. This information is often used by employers, landlords, and lenders to make informed decisions about potential candidates or borrowers.

The statement is false because selecting eCup Instant Test for all applicants through eScreen is not necessary. The eCup Instant Test is just one option among many available tests in the eScreen system. The selection of the appropriate test should depend on the specific requirements and circumstances of each applicant.

2 days from when extension granted.

Locking your workstation is the correct answer because it ensures that your computer and personal information are secure while you are away. By locking your workstation, you prevent unauthorized access to your files and applications. This is especially important in shared or public spaces where others may have access to your computer.

The FCRA defines "End-Users" as individuals or entities that purchase consumer reports for business or employment purposes. This means that these individuals or entities are buying consumer information in order to make decisions related to their business or employment activities. They may use this information to assess the creditworthiness of potential customers or employees, for example. The definition does not include entities that buy consumer information and resell it to CRAs, as they are not the end-users themselves.

If another employee forgot their badge, it is important to ensure the security of the building. Allowing them to enter without a badge would compromise the security protocols in place. Escorting them to the front desk to get a visitor's badge ensures that they are properly identified and monitored while in the building. Additionally, notifying your supervisor about the situation allows them to be aware of the issue and take any necessary actions. Therefore, both options C and D are appropriate responses in this situation.

GIS is a type of company that specializes in pre-employment screening. This means that they provide services to help employers verify the background and qualifications of potential employees before hiring them. They may conduct credit checks, employee verifications, and other checks to ensure that the candidates are suitable for the job. The answer "Pre-Employment Screening" accurately describes the type of company GIS is.

The statement states that the use of company phones and/or computers for personal use is permitted anytime. However, the correct answer is false, indicating that this statement is not true. This means that the use of company phones and/or computers for personal use is not permitted anytime.

The FCRA (Fair Credit Reporting Act) applies to all of the options mentioned in the question. The FCRA regulates the activities of furnishers of information, end-users and consumers, resellers, and consumer reporting agencies. This means that all these entities are required to comply with the provisions and regulations set forth by the FCRA in order to ensure fair and accurate credit reporting practices.

The Social Security Number is not a required field in L1, but it needs to be entered when registering an applicant. This suggests that while other fields like Date of Birth, Current Address, and Astrology Sign may be optional, the Social Security Number is necessary for the registration process.

The correct answer is FL921831Z. The ORI number is a unique identifier used when registering a DCF (Department of Children and Families) applicant. In this case, the ORI number for the DCF applicant is FL921831Z.

Consumer reports contain both factual and subjective information, including credit reports, dates, education, character traits, reputation, and mode of living. On the other hand, investigative reports only contain subjective information. This means that consumer reports provide a more comprehensive view of an individual, including both objective and subjective aspects, while investigative reports focus solely on subjective information.

The correct answer is FLGIS0616. This billing code is specifically for an AHCA or DCF applicant.

The correct answer is "Fair Credit Reporting Act". This act is a federal law in the United States that regulates the collection, dissemination, and use of consumer credit information. It aims to ensure accuracy, fairness, and privacy in the reporting of credit information by consumer reporting agencies.

The correct answer is 8 Business Days. This is the amount of time we wait before closing out an EMC case if there is no return call. Waiting for 8 business days allows for a reasonable amount of time for the customer to respond and resolve the issue.