SBTV July 2013 Quiz

1. Who should practice good housekeeping every day?

Everyone on the team

Just you

Just the cleaning staff

Just the Managers

a. Everyone on the team. Good housekeeping is a constant and consistent endeavor that everyone on the team should take part in.

Explanation

a. Everyone on the team. Good housekeeping is a constant and consistent endeavor that everyone on the team should take part in.

2. If you are walking from one part of the store to another and you notice a product out of its home location, what should you do?

Leave it. Someone else will take care of it.

Make a note

Pick it up and take it back to its home location on your way by

Take it to the department Manager and let them deal with it

c. Pick it up and take it back to its home location on your way by. Practice saving steps. If you’re moving in one direction always be on the look out for things to do along the way – face a shelf, straighten a sign, pick up garbage, or return an item to its home location.

Explanation

c. Pick it up and take it back to its home location on your way by. Practice saving steps. If you’re moving in one direction always be on the look out for things to do along the way – face a shelf, straighten a sign, pick up garbage, or return an item to its home location.

3. Wood·Shield Acrylic·Alkyd stain is available in both solid and semi-transparent varieties.

True

False

True. Wood•Shield Acrylic•Alkyd stain is available in both solid and semi-transparent versions. Both have 3 pre-mixed colours and are also available in a base that can be tinted to many designer colours.

Explanation

True. Wood•Shield Acrylic•Alkyd stain is available in both solid and semi-transparent versions. Both have 3 pre-mixed colours and are also available in a base that can be tinted to many designer colours.

4. Wood·Shield Acrylic·Alkyd stain cleans up with soap and water.

True

False

True.

Explanation

True.

5. When a customer asks where a particular item is located in your store, giving verbal direction is sufficient from a customer service point of view.

True

False

False. When a customer asks where a particular item is located in your store, it is a customer service best practice to take them to the item. This extra care and effort will build rapport with your customer, ensure they have everything they need to complete their project, and keep them coming back.

Explanation

False. When a customer asks where a particular item is located in your store, it is a customer service best practice to take them to the item. This extra care and effort will build rapport with your customer, ensure they have everything they need to complete their project, and keep them coming back.

6. As you can tell by the hint in its name, a CO/ALR device is designed for

Copper and brass

Copper and aluminum

Brass and aluminum

Brass and plastic

b. A CO/ALR device is designed for copper and aluminum. CO/ALR (meaning copper-aluminum, revised) was designed to expand at a similar rate as aluminum. Copper wire can also be used with a CO/ALR device. Using a CO/ALR device is standard, only, when working with standard light switches and receptacles.

Explanation

b. A CO/ALR device is designed for copper and aluminum. CO/ALR (meaning copper-aluminum, revised) was designed to expand at a similar rate as aluminum. Copper wire can also be used with a CO/ALR device. Using a CO/ALR device is standard, only, when working with standard light switches and receptacles.

7. As of September 9th, 2014 retailers must stop selling traditional alkyd stains that don't meet VOC imposed limits.

True

False

True. All Wood•Shield alkyd stains are now being replaced with the innovative formula of Wood•Shield Acrylic•Alkyd emulsion to meet the September 9th, 2014 VOC imposed limits deadline.

Explanation

True. All Wood•Shield alkyd stains are now being replaced with the innovative formula of Wood•Shield Acrylic•Alkyd emulsion to meet the September 9th, 2014 VOC imposed limits deadline.

8. When restocking product on shelves, the newer product should go behind the older product.

True

False

True. Place new product behind older product to ensure proper stock rotation.

Explanation

True. Place new product behind older product to ensure proper stock rotation.

9. Aluminum wiring expands a lot more than brass which causes it to back of the screws.

True

False

True. Aluminum wiring expands in the brass terminal causing the wire to back off the screws. This can cause an improper connection, generate heat, and pose a fire hazard.

Explanation

True. Aluminum wiring expands in the brass terminal causing the wire to back off the screws. This can cause an improper connection, generate heat, and pose a fire hazard.

10. When joining a copper wire with an aluminum wire, you should use a MARR connector with brass inside.

True

False

False. When joining a copper wire with an aluminum wire, you should use a MARR connector with aluminum inside. A MARR connector with aluminum inside will expand at the same rate as the aluminum wire and will also work well with the copper wire.

Explanation

False. When joining a copper wire with an aluminum wire, you should use a MARR connector with aluminum inside. A MARR connector with aluminum inside will expand at the same rate as the aluminum wire and will also work well with the copper wire.