SBTV July 2013 Quiz

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| By HomeHardware

HomeHardware

Community Contributor

Quizzes Created: 17 | Total Attempts: 10,797

Questions: 10 | Attempts: 418 | Updated: Mar 20, 2023

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Questions and Answers

1.

Who should practice good housekeeping every day?
- A.
  
  Everyone on the team
- B.
  
  Just you
- C.
  
  Just the cleaning staff
- D.
  
  Just the Managers
Correct Answer
A. Everyone on the team

Explanation
a. Everyone on the team. Good housekeeping is a constant and consistent endeavor that everyone on the team should take part in.

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2.

When restocking product on shelves, the newer product should go behind the older product.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True. Place new product behind older product to ensure proper stock rotation.

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3.

If you are walking from one part of the store to another and you notice a product out of its home location, what should you do?
- A.
  
  Leave it. Someone else will take care of it.
- B.
  
  Make a note
- C.
  
  Pick it up and take it back to its home location on your way by
- D.
  
  Take it to the department Manager and let them deal with it
Correct Answer
C. Pick it up and take it back to its home location on your way by

Explanation
c. Pick it up and take it back to its home location on your way by. Practice saving steps. If you’re moving in one direction always be on the look out for things to do along the way – face a shelf, straighten a sign, pick up garbage, or return an item to its home location.

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4.

Aluminum wiring expands a lot more than brass which causes it to back of the screws.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True. Aluminum wiring expands in the brass terminal causing the wire to back off the screws. This can cause an improper connection, generate heat, and pose a fire hazard.

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5.

As you can tell by the hint in its name, a CO/ALR device is designed for
- A.
  
  Copper and brass
- B.
  
  Copper and aluminum
- C.
  
  Brass and aluminum
- D.
  
  Brass and plastic
Correct Answer
B. Copper and aluminum

Explanation
b. A CO/ALR device is designed for copper and aluminum. CO/ALR (meaning copper-aluminum, revised) was designed to expand at a similar rate as aluminum. Copper wire can also be used with a CO/ALR device. Using a CO/ALR device is standard, only, when working with standard light switches and receptacles.

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6.

When joining a copper wire with an aluminum wire, you should use a MARR connector with brass inside.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False. When joining a copper wire with an aluminum wire, you should use a MARR connector with aluminum inside. A MARR connector with aluminum inside will expand at the same rate as the aluminum wire and will also work well with the copper wire.

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7.

As of September 9th, 2014 retailers must stop selling traditional alkyd stains that don’t meet VOC imposed limits.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True. All Wood•Shield alkyd stains are now being replaced with the innovative formula of Wood•Shield Acrylic•Alkyd emulsion to meet the September 9th, 2014 VOC imposed limits deadline.

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8.

Wood·Shield Acrylic·Alkyd stain is available in both solid and semi-transparent varieties.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True. Wood•Shield Acrylic•Alkyd stain is available in both solid and semi-transparent versions. Both have 3 pre-mixed colours and are also available in a base that can be tinted to many designer colours.

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9.

Wood·Shield Acrylic·Alkyd stain cleans up with soap and water.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True.

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10.

When a customer asks where a particular item is located in your store, giving verbal direction is sufficient from a customer service point of view.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False. When a customer asks where a particular item is located in your store, it is a customer service best practice to take them to the item. This extra care and effort will build rapport with your customer, ensure they have everything they need to complete their project, and keep them coming back.

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Jun 18, 2013

Quiz Created by
HomeHardware

SBTV July 2013 Quiz

Who should practice good housekeeping every day?

When restocking product on shelves, the newer product should go behind the older product.

If you are walking from one part of the store to another and you notice a product out of its home location, what should you do?

Aluminum wiring expands a lot more than brass which causes it to back of the screws.

As you can tell by the hint in its name, a CO/ALR device is designed for

When joining a copper wire with an aluminum wire, you should use a MARR connector with brass inside.

As of September 9th, 2014 retailers must stop selling traditional alkyd stains that don’t meet VOC imposed limits.

Wood·Shield Acrylic·Alkyd stain is available in both solid and semi-transparent varieties.

Wood·Shield Acrylic·Alkyd stain cleans up with soap and water.

When a customer asks where a particular item is located in your store, giving verbal direction is sufficient from a customer service point of view.