Sales Skills Quiz On Building Rapport!
(177).jpg "Sales Skills Quiz On Building Rapport!")
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- 1.________ of success is attributed to knowledge.
- A.
50% and 50%
- B.
85% and 15%
- C.
75% and 25%
- D.
80% and 20%
- 2.Rapport is a relationship based on:
- A.
Commonality, Understanding, Appreciation, Trust
- B.
Understanding, Trust, Commonality, Camaradarie
- C.
Trust, Commonality, Friendship, Understanding
- D.
Appreciation, Communication, Trust, Attitude
- 3.We communicate through:
- A.
20% Words, 40% Physiology, 40% Tonality
- B.
30% Verbal, 20% Non Verbal, 50% Written
- C.
7% Words, 55% Physiology, 38% Tonality
- D.
25% Body Language, 35% Facial Expressions, 40% Written
- 4.Which of the following is not a Power Word:
- A.
Because
- B.
Trust
- C.
Secret
- D.
Don't
- E.
Someone's Name
- F.
Try
- 5.Which of the following are words to avoid:
- A.
Follow-up
- B.
Try
- C.
Interested
- D.
Checking In
- E.
I Think
- F.
All of the above
- G.
A, B, E
- H.
A, C, D
- 6.How long do you have to make a first impression?
- 7.During the Party Planning Calls, what should you do?
- A.
Go through checklist of things you need for the party and the policies
- B.
Build rapport, talk about what the Hostess wants from the party, and information about the guests
- C.
Discuss your agenda for the party
- D.
Do all the talking so that she is well informed of what will happen at the party
- 8.What is Tonality?
- A.
Tone
- B.
Tempo
- C.
Timbre
- D.
Volume
- E.
All of the above
- 9.Which of the following helps build rapport:
- A.
Matching and Mirroring
- B.
Talking about yourself
- C.
Talking more than listening
- D.
None of the above
- 10.What should you be doing 30 minutes before the party?
- A.
Setting up demo table
- B.
Going through checklist with hostess
- C.
Build rapport with your hostess and guests through meet and greet
- D.
Have little interaction with guests so you can concentrate on setting up your demo table
- 11.You should always be doing this with hostesses, guests, customers, and leads:
- A.
Booking the next party
- B.
Talking about Pure Romance and the products
- C.
Earning the next five minutes with them
- D.
Sharing the Pure Romance opportunity
- 12.An important technique when building rapport is (hint: SDT):
- 13.The Triple A’s are:
- A.
Assume, Ask, Answer
- B.
Attitude, Advise, Assist
- C.
Ask, Acknowledge, Advise
- D.
Acknowledge, Attitude, Acquire
- 14.Ask the R.I.G.H.T. questions:
- A.
Relevant, Interesting, Genuine, Helpful, Tactful
- B.
Real, Intriguing, Good, Honest, Truthful
- C.
Right, Influencing, Gathering, Honest, Tactful
- D.
Relevant, Impactful, Great, Humane, Thoughtful
- 15.What is the purpose of Mirroring?
- A.
Looking like the other person
- B.
Getting into rhythm with the other person on as many levels as possible
- C.
Imitating the others’ actions
- D.
None of the above
Questions: 14 | Attempts: 4348 | Last updated: Sep 15, 2020
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