Sales Skills Quiz On Building Rapport!

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  • 1/15 Questions

    What is Tonality?

    • Tone
    • Tempo
    • Timbre
    • Volume
    • All of the above
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About This Quiz

The 'Sales Skills Quiz on Building Rapport' assesses key competencies in establishing effective communication in sales. It covers the importance of knowledge, rapport building, communication methods, and impactful language use, essential for anyone looking to excel in sales environments.

Sales Skills Quiz On Building Rapport! - Quiz

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  • 2. 

    You should always be doing this with hostesses, guests, customers, and leads:

    • Booking the next party

    • Talking about Pure Romance and the products

    • Earning the next five minutes with them

    • Sharing the Pure Romance opportunity

    Correct Answer
    A. Earning the next five minutes with them
    Explanation
    The correct answer is "Earning the next five minutes with them". This means that in interactions with hostesses, guests, customers, and leads, it is important to engage and capture their attention for the next five minutes. This could involve actively listening to them, asking questions, showing genuine interest, and creating a positive and engaging experience. By doing so, you can build rapport, establish trust, and potentially convert them into future bookings, sales, or business opportunities.

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  • 3. 

    Rapport is a relationship based on:

    • Commonality, Understanding, Appreciation, Trust

    • Understanding, Trust, Commonality, Camaradarie

    • Trust, Commonality, Friendship, Understanding

    • Appreciation, Communication, Trust, Attitude

    Correct Answer
    A. Commonality, Understanding, Appreciation, Trust
    Explanation
    Rapport is a relationship based on commonality, understanding, appreciation, and trust. Commonality refers to shared interests or experiences, which helps to establish a connection between individuals. Understanding involves empathizing and comprehending each other's thoughts and feelings. Appreciation involves recognizing and valuing each other's qualities and contributions. Trust is essential in any relationship, as it creates a sense of reliability and security. These four factors contribute to building a strong and positive rapport between individuals.

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  • 4. 

    During the Party Planning Calls, what should you do?

    • Go through checklist of things you need for the party and the policies

    • Build rapport, talk about what the Hostess wants from the party, and information about the guests

    • Discuss your agenda for the party

    • Do all the talking so that she is well informed of what will happen at the party

    Correct Answer
    A. Build rapport, talk about what the Hostess wants from the party, and information about the guests
    Explanation
    During the Party Planning Calls, it is important to build rapport with the hostess and discuss what she wants from the party, as well as gather information about the guests. This helps in understanding the hostess's expectations and preferences, allowing for better party planning and ensuring a successful event. Additionally, building rapport helps to establish a positive relationship with the hostess, making her feel comfortable and more likely to trust and cooperate with the party planner.

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  • 5. 

    Which of the following helps build rapport:

    • Matching and Mirroring

    • Talking about yourself

    • Talking more than listening

    • None of the above

    Correct Answer
    A. Matching and Mirroring
    Explanation
    Matching and mirroring refers to the practice of subtly imitating the body language, tone of voice, and other nonverbal cues of the person you are interacting with. This helps to create a sense of connection and understanding, as it shows that you are paying attention and are in sync with the other person. By mirroring their behavior, you can establish rapport and build trust, making the conversation more comfortable and productive.

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  • 6. 

    What should you be doing 30 minutes before the party?

    • Setting up demo table

    • Going through checklist with hostess

    • Build rapport with your hostess and guests through meet and greet

    • Have little interaction with guests so you can concentrate on setting up your demo table

    Correct Answer
    A. Build rapport with your hostess and guests through meet and greet
    Explanation
    Building rapport with your hostess and guests through meet and greet is the suggested activity to do 30 minutes before the party. This is important as it helps in establishing a friendly and welcoming atmosphere, creating a positive impression, and making the guests feel comfortable. It also allows you to connect with the hostess and guests on a personal level, which can help in building trust and enhancing the overall experience of the party. By engaging in conversation and socializing, you can create a pleasant environment and set the tone for a successful event.

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  • 7. 

    The Triple A’s are:

    • Assume, Ask, Answer

    • Attitude, Advise, Assist

    • Ask, Acknowledge, Advise

    • Acknowledge, Attitude, Acquire

    Correct Answer
    A. Ask, Acknowledge, Advise
    Explanation
    The correct answer is "Ask, Acknowledge, Advise". This answer is correct because it aligns with the given options and accurately represents the Triple A's. Asking questions helps gather information, acknowledging shows understanding and empathy, and advising provides guidance or suggestions. This sequence promotes effective communication and problem-solving.

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  • 8. 

    Ask the R.I.G.H.T. questions:

    • Relevant, Interesting, Genuine, Helpful, Tactful

    • Real, Intriguing, Good, Honest, Truthful

    • Right, Influencing, Gathering, Honest, Tactful

    • Relevant, Impactful, Great, Humane, Thoughtful

    Correct Answer
    A. Relevant, Interesting, Genuine, Helpful, Tactful
    Explanation
    The answer "Relevant, Interesting, Genuine, Helpful, Tactful" is the correct one because it accurately represents the acronym R.I.G.H.T. Each letter in the acronym stands for a word that describes the qualities of questions that should be asked. The questions should be relevant, meaning they are directly related to the topic or issue at hand. They should also be interesting, capturing the attention and curiosity of the listener. Genuine questions are sincere and authentic, showing a true desire to understand. Helpful questions provide useful information or insights. And finally, tactful questions are asked in a respectful and considerate manner, taking into account the feelings and sensitivities of others.

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  • 9. 

    ________ of success is attributed to knowledge.

    • 50% and 50%

    • 85% and 15%

    • 75% and 25%

    • 80% and 20%

    Correct Answer
    A. 85% and 15%
    Explanation
    The correct answer is 85% and 15%. This means that a large majority (85%) of success is attributed to knowledge, while a smaller portion (15%) is attributed to other factors. This suggests that having a strong knowledge base is crucial for achieving success, but it is not the only factor at play. Other factors, such as skills, experience, and personal qualities, also contribute to success to a lesser extent.

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  • 10. 

    We communicate through:

    • 20% Words, 40% Physiology, 40% Tonality

    • 30% Verbal, 20% Non Verbal, 50% Written

    • 7% Words, 55% Physiology, 38% Tonality

    • 25% Body Language, 35% Facial Expressions, 40% Written

    Correct Answer
    A. 7% Words, 55% Physiology, 38% Tonality
    Explanation
    This answer suggests that communication is primarily conveyed through non-verbal means such as physiology and tonality, with only a small percentage attributed to actual words. This implies that body language, facial expressions, and the way something is said are more important in communication than the actual words used.

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  • 11. 

    Which of the following is not a Power Word:

    • Because

    • Trust

    • Secret

    • Don't

    • Someone's Name

    • Try

    Correct Answer
    A. Try
    Explanation
    The word "Try" is not considered a Power Word because it does not have a strong emotional impact or persuasive effect on the reader. Power Words are typically words that evoke strong emotions, create urgency, or grab attention. While "Because," "Trust," "Secret," "Don't," and "Someone's Name" can all be considered Power Words as they have the potential to influence and persuade the reader, "Try" is not as impactful in comparison.

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  • 12. 

    Which of the following are words to avoid:

    • Follow-up

    • Try

    • Interested

    • Checking In

    • I Think

    • All of the above

    • A, B, E

    • A, C, D

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above". All of the words mentioned in the options are considered words to avoid in certain contexts. "Follow-up" can imply a lack of action, "Try" can sound indecisive, "Interested" can come across as vague, "Checking In" can be seen as intrusive, and "I Think" can undermine confidence. Therefore, it is recommended to avoid using these words to ensure clear and assertive communication.

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  • 13. 

    How long do you have to make a first impression?

    Correct Answer
    7 seconds
    seven seconds
    seconds, 7
    Seconds, seven
    Explanation
    The correct answer is 7 seconds. Research has shown that individuals form their first impression of someone within the first few seconds of meeting them. This initial impression is based on various factors such as appearance, body language, and tone of voice. These first few seconds are crucial as they can greatly influence how someone perceives and interacts with another person. Therefore, it is important to make a positive and lasting impression within this short timeframe.

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  • 14. 

    An important technique when building rapport is (hint: SDT):

    Correct Answer
    Stop, Drop, and Turn
    Stop Drop Turn
    Stop, Drop, Turn
    Explanation
    The correct answer is "Stop, Drop, and Turn." This technique is an important aspect of building rapport. It involves stopping whatever you are doing or thinking, dropping any preconceived notions or judgments, and turning your attention fully towards the person you are trying to connect with. By practicing active listening, empathy, and genuine interest, you can establish trust and understanding, which are crucial for building rapport in any relationship.

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  • 15. 

     What is the purpose of Mirroring?

    • Looking like the other person

    • Getting into rhythm with the other person on as many levels as possible

    • Imitating the others’ actions

    • None of the above

    Correct Answer
    A. Getting into rhythm with the other person on as many levels as possible
    Explanation
    Mirroring refers to the act of getting into rhythm with another person on various levels. It involves imitating their actions, body language, and even their speech patterns. The purpose of mirroring is to establish a connection and build rapport with the other person. By mirroring their behavior, we can create a sense of familiarity and trust, making it easier to communicate and understand each other. This technique is often used in various social and professional settings to enhance interpersonal relationships and improve communication.

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Quiz Review Timeline (Updated): Apr 22, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Apr 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 26, 2013
    Quiz Created by
    PRTraining
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