Sales Skills Quiz On Building Rapport!

15 Questions | By PRTraining | Updated: Apr 22, 2022 | Attempts: 1069

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Sales Skills Quiz On Building Rapport! - Quiz

Questions and Answers

1.

________ of success is attributed to knowledge.
- A.
  
  50% and 50%
- B.
  
  85% and 15%
- C.
  
  75% and 25%
- D.
  
  80% and 20%
2.

Rapport is a relationship based on:
- A.
  
  Commonality, Understanding, Appreciation, Trust
- B.
  
  Understanding, Trust, Commonality, Camaradarie
- C.
  
  Trust, Commonality, Friendship, Understanding
- D.
  
  Appreciation, Communication, Trust, Attitude
3.

We communicate through:
- A.
  
  20% Words, 40% Physiology, 40% Tonality
- B.
  
  30% Verbal, 20% Non Verbal, 50% Written
- C.
  
  7% Words, 55% Physiology, 38% Tonality
- D.
  
  25% Body Language, 35% Facial Expressions, 40% Written
4.

Which of the following is not a Power Word:
- A.
  
  Because
- B.
  
  Trust
- C.
  
  Secret
- D.
  
  Don't
- E.
  
  Someone's Name
- F.
  
  Try
5.

Which of the following are words to avoid:
- A.
  
  Follow-up
- B.
  
  Try
- C.
  
  Interested
- D.
  
  Checking In
- E.
  
  I Think
- F.
  
  All of the above
- G.
  
  A, B, E
- H.
  
  A, C, D
6.

How long do you have to make a first impression?
7.

During the Party Planning Calls, what should you do?
- A.
  
  Go through checklist of things you need for the party and the policies
- B.
  
  Build rapport, talk about what the Hostess wants from the party, and information about the guests
- C.
  
  Discuss your agenda for the party
- D.
  
  Do all the talking so that she is well informed of what will happen at the party
8.

What is Tonality?
- A.
  
  Tone
- B.
  
  Tempo
- C.
  
  Timbre
- D.
  
  Volume
- E.
  
  All of the above
9.

Which of the following helps build rapport:
- A.
  
  Matching and Mirroring
- B.
  
  Talking about yourself
- C.
  
  Talking more than listening
- D.
  
  None of the above
10.

What should you be doing 30 minutes before the party?
- A.
  
  Setting up demo table
- B.
  
  Going through checklist with hostess
- C.
  
  Build rapport with your hostess and guests through meet and greet
- D.
  
  Have little interaction with guests so you can concentrate on setting up your demo table
11.

You should always be doing this with hostesses, guests, customers, and leads:
- A.
  
  Booking the next party
- B.
  
  Talking about Pure Romance and the products
- C.
  
  Earning the next five minutes with them
- D.
  
  Sharing the Pure Romance opportunity
12.

An important technique when building rapport is (hint: SDT):
13.

The Triple A’s are:
- A.
  
  Assume, Ask, Answer
- B.
  
  Attitude, Advise, Assist
- C.
  
  Ask, Acknowledge, Advise
- D.
  
  Acknowledge, Attitude, Acquire
14.

Ask the R.I.G.H.T. questions:
- A.
  
  Relevant, Interesting, Genuine, Helpful, Tactful
- B.
  
  Real, Intriguing, Good, Honest, Truthful
- C.
  
  Right, Influencing, Gathering, Honest, Tactful
- D.
  
  Relevant, Impactful, Great, Humane, Thoughtful
15.

What is the purpose of Mirroring?
- A.
  
  Looking like the other person
- B.
  
  Getting into rhythm with the other person on as many levels as possible
- C.
  
  Imitating the others’ actions
- D.
  
  None of the above