Sales Skills Quiz On Building Rapport!

15 Questions | Total Attempts: 859

SettingsSettingsSettings
Please wait...
Sales Skills Quiz On Building Rapport!

.


Questions and Answers
  • 1. 
    ________ of success is attributed to knowledge.
    • A. 

      50% and 50%

    • B. 

      85% and 15%

    • C. 

      75% and 25%

    • D. 

      80% and 20%

  • 2. 
    Rapport is a relationship based on:
    • A. 

      Commonality, Understanding, Appreciation, Trust

    • B. 

      Understanding, Trust, Commonality, Camaradarie

    • C. 

      Trust, Commonality, Friendship, Understanding

    • D. 

      Appreciation, Communication, Trust, Attitude

  • 3. 
    We communicate through:
    • A. 

      20% Words, 40% Physiology, 40% Tonality

    • B. 

      30% Verbal, 20% Non Verbal, 50% Written

    • C. 

      7% Words, 55% Physiology, 38% Tonality

    • D. 

      25% Body Language, 35% Facial Expressions, 40% Written

  • 4. 
    Which of the following is not a Power Word:
    • A. 

      Because

    • B. 

      Trust

    • C. 

      Secret

    • D. 

      Don't

    • E. 

      Someone's Name

    • F. 

      Try

  • 5. 
    Which of the following are words to avoid:
    • A. 

      Follow-up

    • B. 

      Try

    • C. 

      Interested

    • D. 

      Checking In

    • E. 

      I Think

    • F. 

      All of the above

    • G. 

      A, B, E

    • H. 

      A, C, D

  • 6. 
    How long do you have to make a first impression?
  • 7. 
    During the Party Planning Calls, what should you do?
    • A. 

      Go through checklist of things you need for the party and the policies

    • B. 

      Build rapport, talk about what the Hostess wants from the party, and information about the guests

    • C. 

      Discuss your agenda for the party

    • D. 

      Do all the talking so that she is well informed of what will happen at the party

  • 8. 
    What is Tonality?
    • A. 

      Tone

    • B. 

      Tempo

    • C. 

      Timbre

    • D. 

      Volume

    • E. 

      All of the above

  • 9. 
    Which of the following helps build rapport:
    • A. 

      Matching and Mirroring

    • B. 

      Talking about yourself

    • C. 

      Talking more than listening

    • D. 

      None of the above

  • 10. 
    What should you be doing 30 minutes before the party?
    • A. 

      Setting up demo table

    • B. 

      Going through checklist with hostess

    • C. 

      Build rapport with your hostess and guests through meet and greet

    • D. 

      Have little interaction with guests so you can concentrate on setting up your demo table

  • 11. 
    You should always be doing this with hostesses, guests, customers, and leads:
    • A. 

      Booking the next party

    • B. 

      Talking about Pure Romance and the products

    • C. 

      Earning the next five minutes with them

    • D. 

      Sharing the Pure Romance opportunity

  • 12. 
    An important technique when building rapport is (hint: SDT):
  • 13. 
    The Triple A’s are:
    • A. 

      Assume, Ask, Answer

    • B. 

      Attitude, Advise, Assist

    • C. 

      Ask, Acknowledge, Advise

    • D. 

      Acknowledge, Attitude, Acquire

  • 14. 
    Ask the R.I.G.H.T. questions:
    • A. 

      Relevant, Interesting, Genuine, Helpful, Tactful

    • B. 

      Real, Intriguing, Good, Honest, Truthful

    • C. 

      Right, Influencing, Gathering, Honest, Tactful

    • D. 

      Relevant, Impactful, Great, Humane, Thoughtful

  • 15. 
     What is the purpose of Mirroring?
    • A. 

      Looking like the other person

    • B. 

      Getting into rhythm with the other person on as many levels as possible

    • C. 

      Imitating the others’ actions

    • D. 

      None of the above