Review Quiz - Module 5

20 Questions | Total Attempts: 95

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Module Quizzes & Trivia

This is a review quiz.


Questions and Answers
  • 1. 
    You should handle a customer who has not registered by...
    • A. 

      Walking the customer through the registration process.

    • B. 

      Assign them a username and password.

    • C. 

      Escalating to an Advanced Agent.

    • D. 

      Register on the customer's behalf.

  • 2. 
    Which of these is a true statement?
    • A. 

      After registering, a customer's Member ID will also serve as their portal login and primary e-mail username.

    • B. 

      A customer's Member ID will be different from their PPP username and password.

    • C. 

      Customers need to register for separate mail logins after registering for their Member ID.

    • D. 

      Customers need to register for separate portal logins after registering for their Member ID.

  • 3. 
    A customer's account status will reflect that they have completed the registration process after:
    • A. 

      Going through all steps in the Installation Wizard, online registration flow, and online configuration flow.

    • B. 

      Installing their CPE.

    • C. 

      Entering their personal information.

    • D. 

      Picking a username and password.

  • 4. 
    The URL that will redirect a customer to the online Registration flow is:
    • A. 

      Att.net/activate

    • B. 

      Http://installation.att.net

    • C. 

      Http://dslinstallation.att.net

    • D. 

      Http://dsl.installation.bellsouth.net

  • 5. 
    What does the acronym BYOM refer to?
    • A. 

      Bring your own modem.

    • B. 

      Borrow your old model (CPE).

    • C. 

      Bring your own model (CPE).

    • D. 

      Buy your own modem.

  • 6. 
    Identify the one item from the list below which is NOT included in the customer self install installation kit.
    • A. 

      Powerline adapter.

    • B. 

      Cables

    • C. 

      Modem

    • D. 

      Filters

  • 7. 
    Which one of these pieces of software is NOT installed during the online configuration flow?
    • A. 

      AT&T Pop-Up Catcher

    • B. 

      AT&T Self Help Tool

    • C. 

      AT&T Application Management

    • D. 

      AT&T Internet Security Wizard

  • 8. 
    You may NEVER use Remote Control to Register on behalf of the customer.
    • A. 

      True

    • B. 

      False

  • 9. 
    The Member ID : Password combination that will only allow customers to reach the online Registration flow is:
  • 10. 
    Which of these is NOT a step in the new registration and configuration process?
    • A. 

      Customer calls in to helpdesk to select username and password.

    • B. 

      Customer installs AT&T software as part of online configuration flow.

    • C. 

      Customer runs Installation Wizard CD on their computer.

    • D. 

      Customer accepts Terms of Service as part of online registration flow.

  • 11. 
    Which of these steps is NOT part of the online configuration flow?
    • A. 

      Creating desired sub-accounts for other users.

    • B. 

      Installing AT&T software.

    • C. 

      Configuring the customer's e-mail client (if customer uses a supported client).

    • D. 

      Configuring the customer's CPE with the correct Member ID and Password (if customer uses supported CPE).

  • 12. 
    Which of these is a step in the Installation Wizard flow?
    • A. 

      All items listed.

    • B. 

      Verify that the CPE's status lights indicate a successful connection.

    • C. 

      Connect the CPE to the computer.

    • D. 

      Install filters on any devices connected to the DSL line.

  • 13. 
    Which of these is NOT something that a customer would specify during the online registration flow?
    • A. 

      Mother's maiden name.

    • B. 

      Last 4 digits of their social security number.

    • C. 

      Date of birth.

    • D. 

      Member ID and password.

  • 14. 
    Customers using Windows 98 can register using the online registration site.
    • A. 

      True

    • B. 

      False

  • 15. 
    Which of these pieces of information is visible to agents?
    • A. 

      Offline security question and answer.

    • B. 

      Online security answer.

    • C. 

      Online security question.

    • D. 

      Passcode.

  • 16. 
    If the Installer can not find the network adapter, the customer should
    • A. 

      Quit the installation

    • B. 

      Click retry.

    • C. 

      Click continue

    • D. 

      Reboot the computer.

  • 17. 
    During which step does the customer enter account information?
    • A. 

      Step Activate

    • B. 

      Set up

    • C. 

      Finish

    • D. 

      Connect

  • 18. 
    What system-generated information is used to connect to DSL network?
    • A. 

      Network Password

    • B. 

      Telephone number

    • C. 

      Social Security number

    • D. 

      Zip code

  • 19. 
    How will the customer know if data is being passed between the PC and the router?
    • A. 

      The light will flicker.

    • B. 

      The light is solid green.

    • C. 

      The light is off.

    • D. 

      There are no lights.

  • 20. 
    What is the default user name for the Motorola 3347?
    • A. 

      Admin

    • B. 

      Email address

    • C. 

      Nickname

    • D. 

      Motorola 3347

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