Review Quiz - Module 5

The correct answer is "Walking the customer through the registration process." This means that when a customer has not registered, the appropriate action is to guide them step-by-step through the registration process. This may involve explaining the necessary information, assisting with filling out forms, and providing any necessary support or troubleshooting. It is important to ensure that the customer understands the process and is able to successfully complete their registration.

The correct answer is "All items listed." This means that all of the steps mentioned in the options are part of the Installation Wizard flow. The installation process involves verifying the CPE's status lights, connecting the CPE to the computer, and installing filters on devices connected to the DSL line.

The customer's account status will reflect that they have completed the registration process after going through all steps in the Installation Wizard, online registration flow, and online configuration flow. This means that they have successfully completed the necessary steps to set up their account, including installing their CPE, entering their personal information, and picking a username and password. Only after completing all these steps will their account status be updated to indicate that the registration process is complete.

The correct answer is [email protected] : attreg because the Member ID and password combination for this customer matches the requirement to reach the online Registration flow.

The statement is true because using a remote control to register on behalf of a customer would imply that the registration process is being done without the customer's knowledge or consent. This goes against ethical practices and privacy regulations, as it involves accessing personal information without proper authorization. Therefore, it is important to never use a remote control to register on behalf of a customer.

After registering, a customer's Member ID will also serve as their portal login and primary e-mail username. This means that once a customer registers, they can use their Member ID to log in to the portal and access their account. Additionally, their Member ID will also be used as their primary e-mail username, indicating that they can use the same ID for both purposes. This statement implies that there is no need for separate registrations or logins for the portal or email services.

The correct answer is att.net/activate because this URL is specifically mentioned as the one that will redirect a customer to the online Registration flow. The other URLs listed are not mentioned as being related to the registration process.

The correct answer is Network Password. When connecting to a DSL network, the system-generated information used is the network password. This password is provided by the internet service provider and is required to authenticate and establish a secure connection to the DSL network. It ensures that only authorized users can access the network and helps protect against unauthorized access or misuse of the DSL connection.

Agents are able to see offline security questions and answers. This means that when a user contacts an agent for assistance, the agent can access and view the offline security question and answer provided by the user. This information is typically used to verify the user's identity and provide the necessary assistance. However, online security answers, online security questions, and passcodes are not visible to agents.

The correct answer is "Customer calls in to helpdesk to select username and password." This is not a step in the new registration and configuration process because the other options mention actions that the customer needs to take during the process, such as installing software, running an installation wizard, and accepting terms of service online. Calling the helpdesk to select a username and password is not mentioned as a step in the process.

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The statement states that customers using Windows 98 can register using the online registration site. However, this is not true because Windows 98 is an outdated operating system that is no longer supported by most online registration sites. Therefore, the correct answer is False.

During the online registration flow, customers are typically required to provide personal information to create an account. This information usually includes their last 4 digits of their social security number, date of birth, and member ID and password. However, the customer would not be expected to specify their mother's maiden name during this process.

The powerline adapter is the item that is not included in the customer self install installation kit. The other items listed, such as cables, modem, and filters, are typically included in the kit. The powerline adapter is a separate device used to extend the internet connection through the electrical wiring of a building, and it may not be necessary or included in the kit for self-installation.

AT&T Pop-Up Catcher is not installed during the online configuration flow. This software is designed to block pop-up advertisements while browsing the internet. However, it is not a part of the installation process during the online configuration flow. The other options, AT&T Self Help Tool, AT&T Application Management, and AT&T Internet Security Wizard, may be installed during this flow to assist with troubleshooting, managing applications, and ensuring internet security respectively.

The customer will know if data is being passed between the PC and the router because the light will flicker.

The default user name for the Motorola 3347 is "admin". This is the standard username that is commonly used for accessing the administrative settings and configurations of many devices.

In the step "Activate", the customer enters their account information. This step typically involves creating a username and password, as well as providing any necessary personal or financial details. This information is essential for setting up and activating the customer's account, allowing them to access and utilize the services or features provided by the platform or system.

The acronym BYOM stands for "Bring your own modem." This refers to the practice of individuals using their own modems rather than relying on those provided by their internet service provider. This allows users to have more control over their internet connection and potentially save on rental fees for equipment.

If the installer cannot find the network adapter, quitting the installation would be the appropriate action. This is because without a network adapter, the installation process cannot proceed properly. Clicking retry or continue may not resolve the issue, and rebooting the computer would not necessarily fix the problem either. Therefore, the best course of action would be to quit the installation and address the network adapter issue before attempting to install again.