Review Quiz - Module 5
This is a review quiz.
- 1.
You should handle a customer who has not registered by...
- A.
Walking the customer through the registration process.
- B.
Assign them a username and password.
- C.
Escalating to an Advanced Agent.
- D.
Register on the customer's behalf.
Correct Answer
A. Walking the customer through the registration process.Explanation
The correct answer is "Walking the customer through the registration process." This means that when a customer has not registered, the appropriate action is to guide them step-by-step through the registration process. This may involve explaining the necessary information, assisting with filling out forms, and providing any necessary support or troubleshooting. It is important to ensure that the customer understands the process and is able to successfully complete their registration.Rate this question:
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- 2.
Which of these is a true statement?
- A.
After registering, a customer's Member ID will also serve as their portal login and primary e-mail username.
- B.
A customer's Member ID will be different from their PPP username and password.
- C.
Customers need to register for separate mail logins after registering for their Member ID.
- D.
Customers need to register for separate portal logins after registering for their Member ID.
Correct Answer
A. After registering, a customer's Member ID will also serve as their portal login and primary e-mail username.Explanation
After registering, a customer's Member ID will also serve as their portal login and primary e-mail username. This means that once a customer registers, they can use their Member ID to log in to the portal and access their account. Additionally, their Member ID will also be used as their primary e-mail username, indicating that they can use the same ID for both purposes. This statement implies that there is no need for separate registrations or logins for the portal or email services.Rate this question:
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- 3.
A customer's account status will reflect that they have completed the registration process after:
- A.
Going through all steps in the Installation Wizard, online registration flow, and online configuration flow.
- B.
Installing their CPE.
- C.
Entering their personal information.
- D.
Picking a username and password.
Correct Answer
A. Going through all steps in the Installation Wizard, online registration flow, and online configuration flow.Explanation
The customer's account status will reflect that they have completed the registration process after going through all steps in the Installation Wizard, online registration flow, and online configuration flow. This means that they have successfully completed the necessary steps to set up their account, including installing their CPE, entering their personal information, and picking a username and password. Only after completing all these steps will their account status be updated to indicate that the registration process is complete.Rate this question:
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- 4.
The URL that will redirect a customer to the online Registration flow is:
- A.
Att.net/activate
- B.
Http://installation.att.net
- C.
Http://dslinstallation.att.net
- D.
Http://dsl.installation.bellsouth.net
Correct Answer
A. Att.net/activateExplanation
The correct answer is att.net/activate because this URL is specifically mentioned as the one that will redirect a customer to the online Registration flow. The other URLs listed are not mentioned as being related to the registration process.Rate this question:
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- 5.
What does the acronym BYOM refer to?
- A.
Bring your own modem.
- B.
Borrow your old model (CPE).
- C.
Bring your own model (CPE).
- D.
Buy your own modem.
Correct Answer
A. Bring your own modem.Explanation
The acronym BYOM stands for "Bring your own modem." This refers to the practice of individuals using their own modems rather than relying on those provided by their internet service provider. This allows users to have more control over their internet connection and potentially save on rental fees for equipment.Rate this question:
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- 6.
Identify the one item from the list below which is NOT included in the customer self install installation kit.
- A.
Powerline adapter.
- B.
Cables
- C.
Modem
- D.
Filters
Correct Answer
A. Powerline adapter.Explanation
The powerline adapter is the item that is not included in the customer self install installation kit. The other items listed, such as cables, modem, and filters, are typically included in the kit. The powerline adapter is a separate device used to extend the internet connection through the electrical wiring of a building, and it may not be necessary or included in the kit for self-installation.Rate this question:
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- 7.
Which one of these pieces of software is NOT installed during the online configuration flow?
- A.
AT&T Pop-Up Catcher
- B.
AT&T Self Help Tool
- C.
AT&T Application Management
- D.
AT&T Internet Security Wizard
Correct Answer
A. AT&T Pop-Up CatcherExplanation
AT&T Pop-Up Catcher is not installed during the online configuration flow. This software is designed to block pop-up advertisements while browsing the internet. However, it is not a part of the installation process during the online configuration flow. The other options, AT&T Self Help Tool, AT&T Application Management, and AT&T Internet Security Wizard, may be installed during this flow to assist with troubleshooting, managing applications, and ensuring internet security respectively.Rate this question:
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- 8.
You may NEVER use Remote Control to Register on behalf of the customer.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because using a remote control to register on behalf of a customer would imply that the registration process is being done without the customer's knowledge or consent. This goes against ethical practices and privacy regulations, as it involves accessing personal information without proper authorization. Therefore, it is important to never use a remote control to register on behalf of a customer.Rate this question:
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- 9.
The Member ID : Password combination that will only allow customers to reach the online Registration flow is:
- A.
[email protected] : attreg
- B.
[email protected] : reg
- C.
[email protected] : reg
- D.
[email protected] : attreg
Explanation
The correct answer is [email protected] : attreg because the Member ID and password combination for this customer matches the requirement to reach the online Registration flow.Rate this question:
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- 10.
Which of these is NOT a step in the new registration and configuration process?
- A.
Customer calls in to helpdesk to select username and password.
- B.
Customer installs AT&T software as part of online configuration flow.
- C.
Customer runs Installation Wizard CD on their computer.
- D.
Customer accepts Terms of Service as part of online registration flow.
Correct Answer
A. Customer calls in to helpdesk to select username and password.Explanation
The correct answer is "Customer calls in to helpdesk to select username and password." This is not a step in the new registration and configuration process because the other options mention actions that the customer needs to take during the process, such as installing software, running an installation wizard, and accepting terms of service online. Calling the helpdesk to select a username and password is not mentioned as a step in the process.Rate this question:
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- 11.
Which of these steps is NOT part of the online configuration flow?
- A.
Creating desired sub-accounts for other users.
- B.
Installing AT&T software.
- C.
Configuring the customer's e-mail client (if customer uses a supported client).
- D.
Configuring the customer's CPE with the correct Member ID and Password (if customer uses supported CPE).
Correct Answer
A. Creating desired sub-accounts for other users. -
- 12.
Which of these is a step in the Installation Wizard flow?
- A.
All items listed.
- B.
Verify that the CPE's status lights indicate a successful connection.
- C.
Connect the CPE to the computer.
- D.
Install filters on any devices connected to the DSL line.
Correct Answer
A. All items listed.Explanation
The correct answer is "All items listed." This means that all of the steps mentioned in the options are part of the Installation Wizard flow. The installation process involves verifying the CPE's status lights, connecting the CPE to the computer, and installing filters on devices connected to the DSL line.Rate this question:
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- 13.
Which of these is NOT something that a customer would specify during the online registration flow?
- A.
Mother's maiden name.
- B.
Last 4 digits of their social security number.
- C.
Date of birth.
- D.
Member ID and password.
Correct Answer
A. Mother's maiden name.Explanation
During the online registration flow, customers are typically required to provide personal information to create an account. This information usually includes their last 4 digits of their social security number, date of birth, and member ID and password. However, the customer would not be expected to specify their mother's maiden name during this process.Rate this question:
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- 14.
Customers using Windows 98 can register using the online registration site.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement states that customers using Windows 98 can register using the online registration site. However, this is not true because Windows 98 is an outdated operating system that is no longer supported by most online registration sites. Therefore, the correct answer is False.Rate this question:
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- 15.
Which of these pieces of information is visible to agents?
- A.
Offline security question and answer.
- B.
Online security answer.
- C.
Online security question.
- D.
Passcode.
Correct Answer
A. Offline security question and answer.Explanation
Agents are able to see offline security questions and answers. This means that when a user contacts an agent for assistance, the agent can access and view the offline security question and answer provided by the user. This information is typically used to verify the user's identity and provide the necessary assistance. However, online security answers, online security questions, and passcodes are not visible to agents.Rate this question:
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- 16.
If the Installer can not find the network adapter, the customer should
- A.
Quit the installation
- B.
Click retry.
- C.
Click continue
- D.
Reboot the computer.
Correct Answer
A. Quit the installationExplanation
If the installer cannot find the network adapter, quitting the installation would be the appropriate action. This is because without a network adapter, the installation process cannot proceed properly. Clicking retry or continue may not resolve the issue, and rebooting the computer would not necessarily fix the problem either. Therefore, the best course of action would be to quit the installation and address the network adapter issue before attempting to install again.Rate this question:
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- 17.
During which step does the customer enter account information?
- A.
Step Activate
- B.
Set up
- C.
Finish
- D.
Connect
Correct Answer
A. Step ActivateExplanation
In the step "Activate", the customer enters their account information. This step typically involves creating a username and password, as well as providing any necessary personal or financial details. This information is essential for setting up and activating the customer's account, allowing them to access and utilize the services or features provided by the platform or system.Rate this question:
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- 18.
What system-generated information is used to connect to DSL network?
- A.
Network Password
- B.
Telephone number
- C.
Social Security number
- D.
Zip code
Correct Answer
A. Network PasswordExplanation
The correct answer is Network Password. When connecting to a DSL network, the system-generated information used is the network password. This password is provided by the internet service provider and is required to authenticate and establish a secure connection to the DSL network. It ensures that only authorized users can access the network and helps protect against unauthorized access or misuse of the DSL connection.Rate this question:
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- 19.
How will the customer know if data is being passed between the PC and the router?
- A.
The light will flicker.
- B.
The light is solid green.
- C.
The light is off.
- D.
There are no lights.
Correct Answer
A. The light will flicker.Explanation
The customer will know if data is being passed between the PC and the router because the light will flicker.Rate this question:
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- 20.
What is the default user name for the Motorola 3347?
- A.
Admin
- B.
Email address
- C.
Nickname
- D.
Motorola 3347
Correct Answer
A. AdminExplanation
The default user name for the Motorola 3347 is "admin". This is the standard username that is commonly used for accessing the administrative settings and configurations of many devices.Rate this question:
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