This is a review quiz.
Walking the customer through the registration process.
Assign them a username and password.
Escalating to an Advanced Agent.
Register on the customer's behalf.
After registering, a customer's Member ID will also serve as their portal login and primary e-mail username.
A customer's Member ID will be different from their PPP username and password.
Customers need to register for separate mail logins after registering for their Member ID.
Customers need to register for separate portal logins after registering for their Member ID.
Going through all steps in the Installation Wizard, online registration flow, and online configuration flow.
Installing their CPE.
Entering their personal information.
Picking a username and password.
Att.net/activate
Http://installation.att.net
Http://dslinstallation.att.net
Http://dsl.installation.bellsouth.net
Bring your own modem.
Borrow your old model (CPE).
Bring your own model (CPE).
Buy your own modem.
Powerline adapter.
Cables
Modem
Filters
AT&T Pop-Up Catcher
AT&T Self Help Tool
AT&T Application Management
AT&T Internet Security Wizard
True
False
[email protected] : attreg
[email protected] : reg
[email protected] : reg
[email protected] : attreg
Customer calls in to helpdesk to select username and password.
Customer installs AT&T software as part of online configuration flow.
Customer runs Installation Wizard CD on their computer.
Customer accepts Terms of Service as part of online registration flow.
Creating desired sub-accounts for other users.
Installing AT&T software.
Configuring the customer's e-mail client (if customer uses a supported client).
Configuring the customer's CPE with the correct Member ID and Password (if customer uses supported CPE).
All items listed.
Verify that the CPE's status lights indicate a successful connection.
Connect the CPE to the computer.
Install filters on any devices connected to the DSL line.
Mother's maiden name.
Last 4 digits of their social security number.
Date of birth.
Member ID and password.
True
False
Offline security question and answer.
Online security answer.
Online security question.
Passcode.
Quit the installation
Click retry.
Click continue
Reboot the computer.
Step Activate
Set up
Finish
Connect
Network Password
Telephone number
Social Security number
Zip code
The light will flicker.
The light is solid green.
The light is off.
There are no lights.
Admin
Email address
Nickname
Motorola 3347