SCM 300 Module 5

14 Questions | Total Attempts: 130

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Module Quizzes & Trivia

Study Material for Module 5 SCM 300


Questions and Answers
  • 1. 
    What are the four components of a waiting line system?
    • A. 

      Customers, servers, waiting lines, service facility

    • B. 

      Service facility, population, customer, and server

    • C. 

      Customer population, waiting line, service facility, priority rule

    • D. 

      Both A and C

  • 2. 
    Services are best performed in sequence by more than one facility yet customer volume or other constraints limit the design to one channel. Which system is this?
    • A. 

      Single channel, single phase

    • B. 

      Multiple channel, single phase

    • C. 

      Multiple channel, multiple phase

    • D. 

      Single channel, multiple phase

  • 3. 
    Waiting lines can develop in front of each facility. Ex. Medical center
    • A. 

      Mixed Arrangements

    • B. 

      Multiple channel, multiple phase

    • C. 

      Multiple channel, single phase

    • D. 

      Multiple phase, single channel

  • 4. 
    Which one of the following is not an operations characteristics of waiting lines?
    • A. 

      Line length

    • B. 

      Number of customers in the system

    • C. 

      Total time in the system

    • D. 

      Waiting time in line

    • E. 

      Priority Rule

  • 5. 
    The collective utilization of service facilities reflects the percentage of time that they are busy is what operations characteristic?
    • A. 

      Line length

    • B. 

      Total time in the system

    • C. 

      Service facility utilization

    • D. 

      Waiting time in line

    • E. 

      # of customers in system

  • 6. 
    Which of the following is NOT a decision managers make regarding waiting line systems?
    • A. 

      Arrival rates

    • B. 

      Number of service facilities

    • C. 

      Line arrangement

    • D. 

      Priority Rule

    • E. 

      Little's Law

  • 7. 
    The two primary objectives around which all activities, functions, and goals revolve are:
    • A. 

      Waiting lines and online consideration

    • B. 

      Space productivity and revenue spaces

    • C. 

      Store image and space productivity

    • D. 

      Brand name and gross marging

    • E. 

      None of the above

  • 8. 
    What are the three main objectives of the store environment?
    • A. 

      Get customers into the store (Market image)

    • B. 

      Convert them into customers buying merchandise (space productivity)

    • C. 

      Do this in the most efficient manner possible

    • D. 

      All of the above

  • 9. 
    Chain Store retailer operating over a wide geographic area, usually nationally, tailors its merchandise and services in each store to the needs of the immediate trading area is called:
    • A. 

      Merchandise placement

    • B. 

      Stack-outs

    • C. 

      Microretailing

    • D. 

      Exterior Design

    • E. 

      None of the above

  • 10. 
    Retailers should concentrate on the time customer spend browsing and experiencing the store not on how much merchandise they are exposed to. This is based on what concept:
    • A. 

      Space allocations

    • B. 

      Robert Kahn's Theories

    • C. 

      Priority Rule

    • D. 

      Space productivity

    • E. 

      All of the above

  • 11. 
    Which of the following is NOT a flow layout for stores:
    • A. 

      Grid Layout

    • B. 

      Loop Layout

    • C. 

      Free flow Layout

    • D. 

      Spine layout

    • E. 

      Focus flow

  • 12. 
    What should a manager should consider in his organization?
    • A. 

      Customer service

    • B. 

      Convenience, Ease factor

    • C. 

      Value and five senses

    • D. 

      Safe conditions

    • E. 

      All of the above

  • 13. 
    What are some important considerations when developing a layout?
    • A. 

      Entrance and exit points

    • B. 

      Product location

    • C. 

      Balancing space

    • D. 

      Decor and Ambiance

    • E. 

      All of the above

  • 14. 
    What is VMI?
    • A. 

      Inventory planning and replenishment system

    • B. 

      Vendor Managed Inventory

    • C. 

      Performance and quality metrics

    • D. 

      IT compatibility

    • E. 

      A and B