SCM 300 Module 5

14 Questions | By Mastone | Last updated: Mar 22, 2022 | Total Attempts: 159

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Study Material for Module 5 SCM 300

Questions and Answers

1.

What are the four components of a waiting line system?
- A.
  
  Customers, servers, waiting lines, service facility
- B.
  
  Service facility, population, customer, and server
- C.
  
  Customer population, waiting line, service facility, priority rule
- D.
  
  Both A and C
2.

Services are best performed in sequence by more than one facility yet customer volume or other constraints limit the design to one channel. Which system is this?
- A.
  
  Single channel, single phase
- B.
  
  Multiple channel, single phase
- C.
  
  Multiple channel, multiple phase
- D.
  
  Single channel, multiple phase
3.

Waiting lines can develop in front of each facility. Ex. Medical center
- A.
  
  Mixed Arrangements
- B.
  
  Multiple channel, multiple phase
- C.
  
  Multiple channel, single phase
- D.
  
  Multiple phase, single channel
4.

Which one of the following is not an operations characteristics of waiting lines?
- A.
  
  Line length
- B.
  
  Number of customers in the system
- C.
  
  Total time in the system
- D.
  
  Waiting time in line
- E.
  
  Priority Rule
5.

The collective utilization of service facilities reflects the percentage of time that they are busy is what operations characteristic?
- A.
  
  Line length
- B.
  
  Total time in the system
- C.
  
  Service facility utilization
- D.
  
  Waiting time in line
- E.
  
  # of customers in system
6.

Which of the following is NOT a decision managers make regarding waiting line systems?
- A.
  
  Arrival rates
- B.
  
  Number of service facilities
- C.
  
  Line arrangement
- D.
  
  Priority Rule
- E.
  
  Little's Law
7.

The two primary objectives around which all activities, functions, and goals revolve are:
- A.
  
  Waiting lines and online consideration
- B.
  
  Space productivity and revenue spaces
- C.
  
  Store image and space productivity
- D.
  
  Brand name and gross marging
- E.
  
  None of the above
8.

What are the three main objectives of the store environment?
- A.
  
  Get customers into the store (Market image)
- B.
  
  Convert them into customers buying merchandise (space productivity)
- C.
  
  Do this in the most efficient manner possible
- D.
  
  All of the above
9.

Chain Store retailer operating over a wide geographic area, usually nationally, tailors its merchandise and services in each store to the needs of the immediate trading area is called:
- A.
  
  Merchandise placement
- B.
  
  Stack-outs
- C.
  
  Microretailing
- D.
  
  Exterior Design
- E.
  
  None of the above
10.

Retailers should concentrate on the time customer spend browsing and experiencing the store not on how much merchandise they are exposed to. This is based on what concept:
- A.
  
  Space allocations
- B.
  
  Robert Kahn's Theories
- C.
  
  Priority Rule
- D.
  
  Space productivity
- E.
  
  All of the above
11.

Which of the following is NOT a flow layout for stores:
- A.
  
  Grid Layout
- B.
  
  Loop Layout
- C.
  
  Free flow Layout
- D.
  
  Spine layout
- E.
  
  Focus flow
12.

What should a manager should consider in his organization?
- A.
  
  Customer service
- B.
  
  Convenience, Ease factor
- C.
  
  Value and five senses
- D.
  
  Safe conditions
- E.
  
  All of the above
13.

What are some important considerations when developing a layout?
- A.
  
  Entrance and exit points
- B.
  
  Product location
- C.
  
  Balancing space
- D.
  
  Decor and Ambiance
- E.
  
  All of the above
14.

What is VMI?
- A.
  
  Inventory planning and replenishment system
- B.
  
  Vendor Managed Inventory
- C.
  
  Performance and quality metrics
- D.
  
  IT compatibility
- E.
  
  A and B