SCM 300 Module 5
Settings
Study Material for Module 5 SCM 300
- 1.What are the four components of a waiting line system?
- A.
Customers, servers, waiting lines, service facility
- B.
Service facility, population, customer, and server
- C.
Customer population, waiting line, service facility, priority rule
- D.
Both A and C
- 2.Services are best performed in sequence by more than one facility yet customer volume or other constraints limit the design to one channel. Which system is this?
- A.
Single channel, single phase
- B.
Multiple channel, single phase
- C.
Multiple channel, multiple phase
- D.
Single channel, multiple phase
- 3.Waiting lines can develop in front of each facility. Ex. Medical center
- A.
Mixed Arrangements
- B.
Multiple channel, multiple phase
- C.
Multiple channel, single phase
- D.
Multiple phase, single channel
- 4.Which one of the following is not an operations characteristics of waiting lines?
- A.
Line length
- B.
Number of customers in the system
- C.
Total time in the system
- D.
Waiting time in line
- E.
Priority Rule
- 5.The collective utilization of service facilities reflects the percentage of time that they are busy is what operations characteristic?
- A.
Line length
- B.
Total time in the system
- C.
Service facility utilization
- D.
Waiting time in line
- E.
# of customers in system
- 6.Which of the following is NOT a decision managers make regarding waiting line systems?
- A.
Arrival rates
- B.
Number of service facilities
- C.
Line arrangement
- D.
Priority Rule
- E.
Little's Law
- 7.The two primary objectives around which all activities, functions, and goals revolve are:
- A.
Waiting lines and online consideration
- B.
Space productivity and revenue spaces
- C.
Store image and space productivity
- D.
Brand name and gross marging
- E.
None of the above
- 8.What are the three main objectives of the store environment?
- A.
Get customers into the store (Market image)
- B.
Convert them into customers buying merchandise (space productivity)
- C.
Do this in the most efficient manner possible
- D.
All of the above
- 9.Chain Store retailer operating over a wide geographic area, usually nationally, tailors its merchandise and services in each store to the needs of the immediate trading area is called:
- A.
Merchandise placement
- B.
Stack-outs
- C.
Microretailing
- D.
Exterior Design
- E.
None of the above
- 10.Retailers should concentrate on the time customer spend browsing and experiencing the store not on how much merchandise they are exposed to. This is based on what concept:
- A.
Space allocations
- B.
Robert Kahn's Theories
- C.
Priority Rule
- D.
Space productivity
- E.
All of the above
- 11.Which of the following is NOT a flow layout for stores:
- A.
Grid Layout
- B.
Loop Layout
- C.
Free flow Layout
- D.
Spine layout
- E.
Focus flow
- 12.What should a manager should consider in his organization?
- A.
Customer service
- B.
Convenience, Ease factor
- C.
Value and five senses
- D.
Safe conditions
- E.
All of the above
- 13.What are some important considerations when developing a layout?
- A.
Entrance and exit points
- B.
Product location
- C.
Balancing space
- D.
Decor and Ambiance
- E.
All of the above
- 14.What is VMI?
- A.
Inventory planning and replenishment system
- B.
Vendor Managed Inventory
- C.
Performance and quality metrics
- D.
IT compatibility
- E.
A and B
Back to top