SCM 300 Module 5

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  • 1/14 Questions

    What are the three main objectives of the store environment?

    • Get customers into the store (Market image)
    • Convert them into customers buying merchandise (space productivity)
    • Do this in the most efficient manner possible
    • All of the above
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SCM 300 Module 5 - Quiz
About This Quiz

SCM 300 Module 5 quiz assesses knowledge on waiting line systems, service facility utilization, and operational decisions in service management. It is crucial for students studying operations and supply chain management, focusing on practical applications and management strategies.

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  • 2. 

    What should a manager should consider in his organization?

    • Customer service

    • Convenience, Ease factor

    • Value and five senses

    • Safe conditions

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    A manager should consider all of the mentioned factors in his organization. Customer service is crucial for maintaining customer satisfaction and loyalty. Convenience and ease factor are important for attracting and retaining customers. Value is essential for providing products or services that meet customers' expectations. Considering the five senses helps in creating a pleasant and memorable experience for customers. Lastly, ensuring safe conditions in the organization is necessary for the well-being and security of both customers and employees. Therefore, a manager should take into account all of these factors to effectively manage the organization.

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  • 3. 

    What are some important considerations when developing a layout?

    • Entrance and exit points

    • Product location

    • Balancing space

    • Decor and Ambiance

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    When developing a layout, it is important to consider entrance and exit points to ensure smooth flow of traffic. Product location is also crucial as it affects accessibility and visibility. Balancing space is necessary to create a comfortable and functional layout. Decor and ambiance play a significant role in creating a pleasant and inviting atmosphere. Therefore, all of these factors are important considerations when developing a layout.

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  • 4. 

    The collective utilization of service facilities reflects the percentage of time that they are busy is what operations characteristic?

    • Line length

    • Total time in the system

    • Service facility utilization

    • Waiting time in line

    • # of customers in system

    Correct Answer
    A. Service facility utilization
    Explanation
    Service facility utilization is the correct answer because it refers to the percentage of time that service facilities are busy. This operations characteristic measures how effectively the service facilities are being utilized and indicates the level of efficiency in the operation. By monitoring the service facility utilization, organizations can identify any bottlenecks or inefficiencies in their operations and take necessary actions to improve the utilization rate and overall efficiency.

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  • 5. 

    Which of the following is NOT a decision managers make regarding waiting line systems?

    • Arrival rates

    • Number of service facilities

    • Line arrangement

    • Priority Rule

    • Little's Law

    Correct Answer
    A. Little's Law
    Explanation
    Little's Law is a mathematical formula that relates the average number of customers in a system to the arrival rate and the average time a customer spends in the system. It is not a decision that managers make regarding waiting line systems, but rather a formula that can be used to analyze and understand the performance of a waiting line system.

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  • 6. 

    Chain Store retailer operating over a wide geographic area, usually nationally, tailors its merchandise and services in each store to the needs of the immediate trading area is called:

    • Merchandise placement

    • Stack-outs

    • Microretailing

    • Exterior Design

    • None of the above

    Correct Answer
    A. Microretailing
    Explanation
    Microretailing refers to the practice of tailoring merchandise and services in each store of a chain store retailer to the specific needs and preferences of the immediate trading area. This allows the retailer to adapt to the local market and cater to the unique demands of customers in different geographic locations. Unlike a standardized approach, microretailing focuses on customization and personalization to enhance customer satisfaction and drive sales. Therefore, the correct answer is Microretailing.

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  • 7. 

    Services are best performed in sequence by more than one facility yet customer volume or other constraints limit the design to one channel. Which system is this?

    • Single channel, single phase

    • Multiple channel, single phase

    • Multiple channel, multiple phase

    • Single channel, multiple phase

    Correct Answer
    A. Single channel, multiple phase
    Explanation
    This system is referred to as single channel, multiple phase. In this system, services are performed in sequence, but due to constraints such as customer volume or other limitations, the design is limited to only one channel. However, the system is divided into multiple phases to ensure efficient and timely service delivery. Each phase represents a different stage or step in the service process, allowing for a smooth flow of customers and minimizing waiting times.

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  • 8. 

    Which of the following is NOT a flow layout for stores:

    • Grid Layout

    • Loop Layout

    • Free flow Layout

    • Spine layout

    • Focus flow

    Correct Answer
    A. Focus flow
    Explanation
    The given question is asking for a flow layout that is NOT used for stores. Grid Layout, Loop Layout, Free flow Layout, and Spine Layout are all flow layouts that can be used in stores. However, Focus Flow is not a flow layout commonly used in stores.

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  • 9. 

    Which one of the following is not an operations characteristics of waiting lines?

    • Line length

    • Number of customers in the system

    • Total time in the system

    • Waiting time in line

    • Priority Rule

    Correct Answer
    A. Priority Rule
    Explanation
    The question asks for an operations characteristic of waiting lines that is not included in the given options. The options provided include line length, number of customers in the system, total time in the system, waiting time in line, and priority rule. While the first four options are indeed operations characteristics of waiting lines, priority rule is not. Priority rule refers to a decision-making principle used to determine the order in which customers are served, rather than being a characteristic of waiting lines itself.

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  • 10. 

    Retailers should concentrate on the time customer spend browsing and experiencing the store not on how much merchandise they are exposed to. This is based on what concept:

    • Space allocations

    • Robert Kahn's Theories

    • Priority Rule

    • Space productivity

    • All of the above

    Correct Answer
    A. Robert Kahn's Theories
  • 11. 

    Waiting lines can develop in front of each facility. Ex. Medical center

    • Mixed Arrangements

    • Multiple channel, multiple phase

    • Multiple channel, single phase

    • Multiple phase, single channel

    Correct Answer
    A. Mixed Arrangements
    Explanation
    Mixed arrangements refer to a combination of different types of waiting line systems. In this case, the correct answer suggests that waiting lines can develop in front of each facility, such as a medical center. This implies that there are multiple channels and multiple phases involved in the waiting line system. This means that there are multiple service channels available to customers, and each customer may have to go through multiple phases or stages before their service is completed.

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  • 12. 

    The two primary objectives around which all activities, functions, and goals revolve are:

    • Waiting lines and online consideration

    • Space productivity and revenue spaces

    • Store image and space productivity

    • Brand name and gross marging

    • None of the above

    Correct Answer
    A. Store image and space productivity
    Explanation
    Store image and space productivity are the two primary objectives that all activities, functions, and goals revolve around. This means that the store's image, or the perception customers have of the store, and the productivity of the space within the store are the main focus areas for achieving success and meeting goals. This could involve creating a positive and appealing store atmosphere, effective space utilization, and maximizing sales and profitability within the available space.

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  • 13. 

    What are the four components of a waiting line system?

    • Customers, servers, waiting lines, service facility

    • Service facility, population, customer, and server

    • Customer population, waiting line, service facility, priority rule

    • Both A and C

    Correct Answer
    A. Both A and C
    Explanation
    The correct answer is "Both A and C". This answer is correct because both options A and C include all four components of a waiting line system, which are customers, servers, waiting lines, and service facility. Option B only includes three components and does not include the waiting line component. Therefore, options A and C are the correct choices.

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  • 14. 

    What is VMI?

    • Inventory planning and replenishment system

    • Vendor Managed Inventory

    • Performance and quality metrics

    • IT compatibility

    • A and B

    Correct Answer
    A. A and B
    Explanation
    VMI stands for Vendor Managed Inventory, which is an inventory planning and replenishment system. This system allows the vendor to take control of inventory management by monitoring stock levels and making replenishment decisions based on customer demand. It helps to streamline the supply chain process and improve inventory accuracy. Additionally, VMI also involves IT compatibility to ensure seamless communication and data exchange between the vendor and the customer. Therefore, the correct answer is A and B.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 04, 2010
    Quiz Created by
    Mastone

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