Q-sys Training - Support Resources

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Patrick Heyn
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Quizzes Created: 30 | Total Attempts: 132,366
| Attempts: 1,843
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  • 1/12 Questions

    Fill in the Blank What does TSG stand for?

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About This Quiz

Welcome to the Q-Sys™ Training Assessment tool. Please watch ALL videos in the Support Resources section before attempting this assessment. You must correctly answer 80% of the questions to complete this assessment.

Training Quizzes & Trivia

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  • 2. 

    Fill in the Blank What does AET stand for?

    Explanation
    The term "AET" stands for "Application Engineering Team." This refers to a group of individuals who specialize in the engineering and development of applications. The team is responsible for designing, creating, and maintaining various software applications to meet the needs of users or clients. The different capitalization variations (Application Engineering Team, application engineering team, Applications Engineering Team, applications engineering team) are all acceptable ways to represent the acronym "AET."

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  • 3. 

    True/False QSC offers 24/7 support on Q-Sys networked audio systems.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    QSC offers 24/7 support on Q-Sys networked audio systems. This means that customers can receive assistance and technical support for their Q-Sys networked audio systems at any time of the day, seven days a week. This ensures that users can always get the help they need, regardless of the time or day, enhancing the overall customer experience and satisfaction.

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  • 4. 

    Multiple Choice According to the “Technical Services Group” video, our Q-Sys support technician, Fred…

    • Loves the customer

    • Hates the customer

    • Has never been inside a theme park

    • Wears a tuxedo to work

    Correct Answer
    A. Loves the customer
    Explanation
    In the "Technical Services Group" video, it is mentioned that our Q-Sys support technician, Fred, loves the customer. This implies that Fred has a positive attitude towards customers and enjoys helping them with their technical support needs.

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  • 5. 

    True/False The AET team only provides Q-Sys support on large installations.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The AET team does not only provide Q-Sys support on large installations. This means that they also provide support for Q-Sys on installations of various sizes, not just large ones.

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  • 6. 

    Multiple Choice Which QSC support resource provides a 24/7 support hotline for Q-Sys network system owners?

    • TSG

    • AET

    Correct Answer
    A. TSG
    Explanation
    TSG (Technical Support Group) is the QSC support resource that provides a 24/7 support hotline for Q-Sys network system owners. This hotline allows Q-Sys network system owners to contact TSG at any time for technical support and assistance with their Q-Sys systems. TSG is dedicated to providing timely and efficient support to ensure that Q-Sys network system owners can quickly resolve any issues or concerns they may have.

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  • 7. 

    Multiple Choice Which QSC support resource has the ability to provide Q-Sys system validation and Q-Sys feature requests?

    • AET

    • TSG

    Correct Answer
    A. AET
    Explanation
    AET (Application Engineering Team) is the QSC support resource that has the ability to provide Q-Sys system validation and Q-Sys feature requests. They are responsible for ensuring that the Q-Sys system is functioning correctly and can also address any feature requests or improvements that users may have for the system.

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  • 8. 

    Multiple Choice What email address can customers use to contact the Technical Services Group?

    Correct Answer
    Explanation
    Customers can use the email address [email protected] to contact the Technical Services Group.

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  • 9. 

    Multiple Choice What is the guaranteed call response time on a Q-Sys service call?

    • 30 minutes

    • 15 minutes

    • 45 minutes

    Correct Answer
    A. 30 minutes
    Explanation
    The guaranteed call response time on a Q-Sys service call is 30 minutes. This means that when a call is made for Q-Sys service, the response will be provided within a maximum of 30 minutes.

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  • 10. 

    Multiple Choice What is a Q-Sys Design Conversion request?

    • QSC will review a competitors’ system design or specification, and provide guidance on alternative solutions based upon QSC products.

    • QSC will provide testing and validation of non-approved Gigabit switches.

    • QSC will submit a Q-Sys solution based on the supplied venue details.

    Correct Answer
    A. QSC will review a competitors’ system design or specification, and provide guidance on alternative solutions based upon QSC products.
    Explanation
    A Q-Sys Design Conversion request refers to the process where QSC reviews a competitors' system design or specification and offers suggestions for alternative solutions using QSC products. This allows customers to explore QSC's offerings and potentially switch to their products for their system design needs.

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  • 11. 

    Multiple Choice What website can you submit a request for assistance from the QSC AET team?

    • Qscaet.com

    • Aetqsc.com

    • Qsysaet.com

    Correct Answer
    A. Qscaet.com
    Explanation
    The correct answer is qscaet.com because it is the only option that matches the format of a website domain name. The other options, aetqsc.com and qsysaet.com, do not follow the typical structure of a website URL. Therefore, qscaet.com is the most likely website where one can submit a request for assistance from the QSC AET team.

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  • 12. 

    True/False You don’t need to associate a project if you’d like to make a Q-Sys Switch Validation request.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    To make a Q-Sys Switch Validation request, it is necessary to associate a project. This means that the statement "You don't need to associate a project if you'd like to make a Q-Sys Switch Validation request" is false.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 03, 2013
    Quiz Created by
    Patrick Heyn
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