Q-sys Training - Support Resources
Welcome to the Q-Sys™ Training Assessment tool. Please watch ALL videos in the Support Resources section before attempting this assessment. You must correctly answer 80% of the questions to complete this assessment.
Questions and Answers
- 1.
Multiple Choice Which QSC support resource has the ability to provide Q-Sys system validation and Q-Sys feature requests?
- A.
AET
- B.
TSG
Correct Answer
A. AETExplanation
AET (Application Engineering Team) is the QSC support resource that has the ability to provide Q-Sys system validation and Q-Sys feature requests. They are responsible for ensuring that the Q-Sys system is functioning correctly and can also address any feature requests or improvements that users may have for the system.Rate this question:
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- 2.
Fill in the Blank What does AET stand for?
Correct Answer
Application Engineering Team
application engineering team
Applications Engineering Team
applications engineering teamExplanation
The term "AET" stands for "Application Engineering Team." This refers to a group of individuals who specialize in the engineering and development of applications. The team is responsible for designing, creating, and maintaining various software applications to meet the needs of users or clients. The different capitalization variations (Application Engineering Team, application engineering team, Applications Engineering Team, applications engineering team) are all acceptable ways to represent the acronym "AET."Rate this question:
- 3.
Fill in the Blank What does TSG stand for?
Correct Answer
Technical Service Group
technical service group
Technical Services Group
technical services groupExplanation
TSG stands for Technical Service Group, which refers to a group or department that provides technical services. The answer options include both capitalized and non-capitalized versions of "Technical Service Group" and "technical service group," indicating that the abbreviation can be written in either uppercase or lowercase letters. The variations in capitalization are commonly used to accommodate different writing styles and preferences.Rate this question:
- 4.
Multiple Choice Which QSC support resource provides a 24/7 support hotline for Q-Sys network system owners?
- A.
TSG
- B.
AET
Correct Answer
A. TSGExplanation
TSG (Technical Support Group) is the QSC support resource that provides a 24/7 support hotline for Q-Sys network system owners. This hotline allows Q-Sys network system owners to contact TSG at any time for technical support and assistance with their Q-Sys systems. TSG is dedicated to providing timely and efficient support to ensure that Q-Sys network system owners can quickly resolve any issues or concerns they may have.Rate this question:
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- 5.
Multiple Choice What is the guaranteed call response time on a Q-Sys service call?
- A.
30 minutes
- B.
15 minutes
- C.
45 minutes
Correct Answer
A. 30 minutesExplanation
The guaranteed call response time on a Q-Sys service call is 30 minutes. This means that when a call is made for Q-Sys service, the response will be provided within a maximum of 30 minutes.Rate this question:
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- 6.
True/False The AET team only provides Q-Sys support on large installations.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The AET team does not only provide Q-Sys support on large installations. This means that they also provide support for Q-Sys on installations of various sizes, not just large ones.Rate this question:
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- 7.
True/False QSC offers 24/7 support on Q-Sys networked audio systems.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
QSC offers 24/7 support on Q-Sys networked audio systems. This means that customers can receive assistance and technical support for their Q-Sys networked audio systems at any time of the day, seven days a week. This ensures that users can always get the help they need, regardless of the time or day, enhancing the overall customer experience and satisfaction.Rate this question:
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- 8.
Multiple Choice According to the “Technical Services Group” video, our Q-Sys support technician, Fred…
- A.
Loves the customer
- B.
Hates the customer
- C.
Has never been inside a theme park
- D.
Wears a tuxedo to work
Correct Answer
A. Loves the customerExplanation
In the "Technical Services Group" video, it is mentioned that our Q-Sys support technician, Fred, loves the customer. This implies that Fred has a positive attitude towards customers and enjoys helping them with their technical support needs.Rate this question:
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- 9.
Multiple Choice What email address can customers use to contact the Technical Services Group?
- A.
- B.
- C.
- D.
Explanation
Customers can use the email address [email protected] to contact the Technical Services Group.Rate this question:
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- 10.
True/False You don’t need to associate a project if you’d like to make a Q-Sys Switch Validation request.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
To make a Q-Sys Switch Validation request, it is necessary to associate a project. This means that the statement "You don't need to associate a project if you'd like to make a Q-Sys Switch Validation request" is false.Rate this question:
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- 11.
Multiple Choice What is a Q-Sys Design Conversion request?
- A.
QSC will review a competitors’ system design or specification, and provide guidance on alternative solutions based upon QSC products.
- B.
QSC will provide testing and validation of non-approved Gigabit switches.
- C.
QSC will submit a Q-Sys solution based on the supplied venue details.
Correct Answer
A. QSC will review a competitors’ system design or specification, and provide guidance on alternative solutions based upon QSC products.Explanation
A Q-Sys Design Conversion request refers to the process where QSC reviews a competitors' system design or specification and offers suggestions for alternative solutions using QSC products. This allows customers to explore QSC's offerings and potentially switch to their products for their system design needs.Rate this question:
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- 12.
Multiple Choice What website can you submit a request for assistance from the QSC AET team?
- A.
Qscaet.com
- B.
Aetqsc.com
- C.
Qsysaet.com
Correct Answer
A. Qscaet.comExplanation
The correct answer is qscaet.com because it is the only option that matches the format of a website domain name. The other options, aetqsc.com and qsysaet.com, do not follow the typical structure of a website URL. Therefore, qscaet.com is the most likely website where one can submit a request for assistance from the QSC AET team.Rate this question:
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