Polaris: What Do You Know About Email Agent?

10 Questions | Total Attempts: 95

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Polaris: What Do You Know About Email Agent?

Polaris: What Do You Know About Email Agent? A web agent is tasked with intercepting the request a user gives a browser and once the authorization process is bypassed it gives access to the resource. Take this quiz and learn more about the importance of a web agent. All the best and keep a look out for more quizzes like these.


Questions and Answers
  • 1. 
    When should we not apologize to the customer?
    • A. 

      If customer is experiencing an issue.

    • B. 

      If customer is canceling the account.

    • C. 

      If the product is not supported on our platform.

    • D. 

      Customer is experiencing an issue but we cannot duplicate the issue.

    • E. 

      If customer is inquiring about a product.

  • 2. 
    If customers send any email using a personal email address, then we should post the response to the customer using Polaris.
    • A. 

      True

    • B. 

      False

  • 3. 
    If a VPS customer is experiencing an issue with the website and if you are not sure about the exact domain name for which the customer has contacted us, such issues should be escalated to the Tier2 pool.
    • A. 

      True

    • B. 

      False

  • 4. 
    Design service issues should to be escalated to the agent ________________ .
  • 5. 
    Whenever escalating the sales-related issues, agents should mention _________ details of the customer in the Polaris ticket.
  • 6. 
    If customers complain about malware attack to their websites, it should be escalated to _______
  • 7. 
    If a customer has purchased SSL with us, then we will install dedicated SSL to www.domain.com .
    • A. 

      True.

    • B. 

      False.

  • 8. 
    In order to move a database from one account to another, agents needs to execute _________ tool from CSFE.
  • 9. 
    Agents need not change the password to check the website publishing issues.
    • A. 

      True

    • B. 

      False

  • 10. 
    The database backup downloaded through 'Manage Backups' interface is _________ .
    • A. 

      .dmp

    • B. 

      .sql

    • C. 

      .bmp

    • D. 

      .bak

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