This product knowledge test for CA TCO assesses essential operational procedures for handling, communication, and management at airports. It evaluates skills in timely communication, baggage handling, and adherence to aviation standards, crucial for operational efficiency and safety.
STD -30mins
STD -20mins
STD -10mins
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Baggage breakdown (piece per compartment)
Total weight (total weight per compartment)
Total number of passenger (no. of passenger per zone)
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Not necessary to do LMC
Must do LMC and adjust weight
Must do LMC but not necessary to adjust weight
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If delay more than 10mins, delay message must be send after consult with LX
If delay more than 20mins, delay message must be send after consult with LX
Not necessary to send delay message
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Inner bridge first, then outer bridge
Outer bridge first, then inner bridge
Both inner and outer bridges shall be attached at the same time
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First trip: ATA +07mins, last trip: ATA +28mins
First trip: ATA +07mins, last trip: ATA +20mins
First trip: ATA +07mins, last trip: ATA +18mins
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Completed and email to [email protected]
Completed and email to QR [email protected]
Competed and email to QR [email protected] and copy to [email protected]
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True
False
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Not necessary to send delay message
Foreseen delay more than 15mins from STD
Foreseen delay more than 30mins from STD
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Take “OFFLOAD BAG – DO NOT LOAD” sticker from boarding gate and affix it on the offloaded baggage
Take photo(s) of offloaded baggage with tag no. and send to [email protected]
Place the offloaded baggage in crew sight on ramp
All of the above
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Ensure packed with plastic bag
Ensure packed with plastic bag and sealed
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ALSR should complete BI OCS Handling Report and pass it to personnel to confirm received of OCS
Delivery the in-bound yellow OCS to basement
All of the above
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No LMC is allowed. Re-issue of loadsheet if required
For narrow body: ±500kg / For wide body: ±1000kg
±700kg for all aircraft type
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A) BSS will inform TCO if any damaged baggage found and send to shipside separately
B) TCO should alert personnel once received the message
C) Inform ALSR do not load the baggage onboard until personnel has taken photos
A & b
A, b & c
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A) Base on TCO’s own watch
B) Check with headset man
C) Confirm with personnel
B & c
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It is mandatory to instruct refueling man to uplift minimum fuel 14,000kgs upon flight arrival
Only start refueling after TCO collect the fuel order sheet and pass the fuel figure to refueling man
Start refueling at STD/ETD -30mins
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A) Cargo door shall be closed at STD/ETD -05mins
B) Cargo door shall be closed at STD/ETD -10mins
C) Waiting for personnel’s approval before re-open the cargo door
A & c
B & c
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Shall base on the actual weight on PNR for check-in and cabin bag
Shall base on average weight provided by LCL
Shall base on standard weight
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Shall inform the total number of short-shipped baggage and tag number to personnel before leaving shipside
Shall inform the total number of short-shipped baggage and tag number to personnel after return to office
Not necessary to provide these information
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50 mins for all situation
55 mins for all situation
Normal – 50 mins / Total in/out deadload is ≥ 5,000kg – 55 mins
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Domestic transfer baggage via OVB must load at the door side and ALSR report the total number and position to LCO during loading confirmation
Domestic transfer baggage via OVB must load at inner part of the compartment
ALSR must report the total number and position of domestic transfer baggage via OVB to LCO during loading confirmation
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Collect from PIC
Collect from Flight Dispatch
Collect from refueling man
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Shall use actual baggage weight
Shall use average baggage weight
Shall use standard baggage weight
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Flight number and date
DOW / DOI
Final fuel figure
Crew and passenger figure
Load distribution by per compartment and actual weight of load categories
All of the above
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ALSR
TCO
LCO
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Crew cabin baggage – included in standard crew weight
Crew hold baggage – actual weight shall be used for weight & balance
B757 – loaded in hold 1 / B767 – loaded in hold 5
All of the above
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Write down final passenger and baggage figure on G/D
Must provide cargo details on G/D if cargo onboard
All of the above
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Collect inbound G/D, Embarkation/Disembarkation Form and Custom Crew List from CP for ROO to prepare outbound G/D
Receive email from ZH for preparation of outbound G/D
Receive information from PSS for preparation of outbound G/D
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True
False
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Prepared by SU personnel
Prepared by PSS staff
Prepared by TCO
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After refueling is completed
While refueling is in progress
Before refueling
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PSL – SPML, CHD/INF, member
UPG – upgrade list
Loadsheet
All of the above
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Captain
Purser
Personnel
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2 plys x 5
2 plys x 6
2 plys x 7
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Warehouse
Basement
Place near to conveyor belt and collect by catering staff
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Collect the pink copy of flight service folder from F/O for all flight
Collect the pink copy of flight service folder from F/O except PG873/874
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Hold 1
Hold 4
Hold 5
PG874
PG806
All of the above
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After refueling is completed
While refueling is in progress
Before refueling
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A) Check with Captain and write down arrival fuel burn off and remaining fuel on the bottom of ramp card
B) Fax the ramp card to PG office
All of the above
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AL/R
BL/R
CL/R
All of the above
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TCO shall mark down all changes clearly from LCO on the initial LIF
LCO will give a signal to TCO for taking a snapshot of LIF once all ULD numbers are given
TCO shall email the snapshot to [email protected] for the verification by LCO
After receiving final LIF, ALSR shall cross check every loading positions on final LIF as face to face with TCO
All of the above
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Included in passenger figures and on G.D
Included in crew figures
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True
False
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Blue and yellow bag are send to BSS
Blue and yellow bag are send to CPSL
Blue bag is send to CPSL and yellow bag is send to BSS
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Ensure to sort out an envelope of cargo document which printed with personnel name and handover to PG personnel
An envelope of cargo document which printed with personnel name and handover to Purser
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KC, LX, PG, QR, S7
KC, LX, PG, QR, SU
BI, KC, QR, S7, SU
True
False
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