Principles Of Supervison
DANTES/DSST* STUDY GUIDE EXAMS
- 1.
Which of the following is the Title that protects race?
- A.
Title IV
- B.
Title V
- C.
Title VI
- D.
Title VII
Correct Answer
D. Title VII -
- 2.
Which of the following investigates buisnesses and individuals for enforcement of laws regrding protected classes?
- A.
OSHA
- B.
EEO
- C.
Department of Labor
- D.
COBRA
Correct Answer
B. EEO -
- 3.
Which of the following ensures that employees retain access to medical coverage after involuntary termination?
- A.
OSHA
- B.
EEO
- C.
Department of labor
- D.
COBRA
Correct Answer
D. COBRA -
- 4.
Which of the following is not a protected Title VII class?
- A.
Race
- B.
Age
- C.
Sexual preference
- D.
Religion
Correct Answer
C. Sexual preference -
- 5.
Which of the following is NOT an example of traditional authority?
- A.
Supervisor
- B.
Vice President
- C.
Bishop
- D.
Secretary
Correct Answer
D. Secretary -
- 6.
Which of the following is responsible for ensuring employee safety?
- A.
OSHA
- B.
EEO
- C.
Department of Labor
- D.
COBRA
Correct Answer
A. OSHA -
- 7.
Which of the following is NOT a way to deal with risk?
- A.
Assuming
- B.
Avoiding
- C.
Shifting
- D.
Deflecting
Correct Answer
D. Deflecting -
- 8.
Which of the following is an example of evironmental stress?
- A.
Construction noise
- B.
Strong perfume
- C.
Peers
- D.
Broken heating unit
Correct Answer
A. Construction noise -
- 9.
Which of the following is an example of Maslow's first level of needs?
- A.
Food
- B.
Car
- C.
School
- D.
Church
Correct Answer
A. Food -
- 10.
Which is the second stage of Maslow's Hierarchy of Needs?
- A.
Self-actualization
- B.
Esteem needs
- C.
Safety needs
- D.
Physical needs
Correct Answer
C. Safety needs -
- 11.
When you choose the best action for each situation
- A.
Situational leadership
- B.
Participative leadership
- C.
Autocratic leadership
- D.
Laissez faire leadership
Correct Answer
A. Situational leadership -
- 12.
When a supervisor ask for opinions in making decisions
- A.
Situational leadership
- B.
Participative leadership
- C.
Autocratic leadership
- D.
Laissez faire leadership
Correct Answer
B. Participative leadership -
- 13.
Which of the following is a union function?
- A.
Negotiate pay
- B.
Creating new business policies
- C.
Budgeting
- D.
Creating statistical reports
Correct Answer
A. Negotiate pay -
- 14.
Which of the following is an example of Maslow'sthird level of needs?
- A.
Sex
- B.
Money
- C.
Love
- D.
Home
Correct Answer
C. Love -
- 15.
Which of the following is NOT part of a training program?
- A.
Job sharing
- B.
Job rotating
- C.
Temporary promotion
- D.
Promotion
Correct Answer
D. Promotion -
- 16.
Which of the following is an industry commonly known to have line employees?
- A.
Automative
- B.
Woodworking
- C.
Education
- D.
Retail
Correct Answer
A. Automative -
- 17.
Hands off leadership
- A.
Situational leadership
- B.
Participative leadership
- C.
Autocratic leadership
- D.
Laissez faire leadership
Correct Answer
D. Laissez faire leadership -
- 18.
Which of the following tells employees and others what is the main purpose of the company is
- A.
Vision
- B.
Mission statement
- C.
Company statement
- D.
Business plan
Correct Answer
B. Mission statement -
- 19.
A policy can be defined as a ___________ action course that serves as a guide for the identified and accepted objectives and goals.
- A.
Predefined
- B.
Flexible
- C.
Necessary
- D.
Unknown
Correct Answer
A. Predefined -
- 20.
A totalitarian leader
- A.
Situational leadership
- B.
Participative leadership
- C.
Autocratic leadership
- D.
Laissez faire leadership
Correct Answer
C. Autocratic leadership -
- 21.
Which of the following us NOT a supervisory function?
- A.
Marketing
- B.
Planning
- C.
Staffing
- D.
Organizing
Correct Answer
A. Marketing -
- 22.
Which of the following is an example of an extrinsic reward?
- A.
Raise
- B.
Self-esteem
- C.
Praise
- D.
Personal development
Correct Answer
A. Raise -
- 23.
If a plant manager is tasked to reduce cost by 10% this is an example of what kind of goal?
- A.
Strategic
- B.
Long-term
- C.
Tactical
- D.
Operational
Correct Answer
D. Operational -
- 24.
Which of the following shows the relationship between employees and their peers?
- A.
Organizational chart
- B.
Gantt chart
- C.
Decision tree
- D.
Simulation
Correct Answer
A. Organizational chart -
- 25.
Which of the following shows alternate paths for decision making?
- A.
Organizational chart
- B.
Gantt chart
- C.
Decision tree
- D.
Simulation
Correct Answer
C. Decision tree -
- 26.
When a supervisor administers a questionaire among participants that have never met it is called
- A.
Brainstorming
- B.
Sampling
- C.
Delphi technique
- D.
Groupthink
Correct Answer
C. Delphi technique -
- 27.
Which of the following shows timelines for projects?
- A.
Organizational chart
- B.
Gantt chart
- C.
Decision tree
- D.
Simulation
Correct Answer
B. Gantt chart -
- 28.
Who created Theory X and Theory Y?
- A.
Max Weber
- B.
Abraham Maslow
- C.
Douglas McGregor
- D.
Frank GIlbreth
Correct Answer
C. Douglas McGregor -
- 29.
When two groups of individuals work together to resolve a problem it is called
- A.
Negotiation
- B.
Grievance
- C.
Arbitration
- D.
Mediation
Correct Answer
A. Negotiation -
- 30.
What is it called when a third party is facilitating negotiations?
- A.
Concession
- B.
Grievance
- C.
Arbitration
- D.
Mediation
Correct Answer
D. Mediation -
- 31.
An employee that works on an assembly line performing the same task again and again is an example of
- A.
Job specialization
- B.
Job rotation
- C.
Job sharing
- D.
None of the above
Correct Answer
A. Job specialization -
- 32.
Two receptionist work at Widget, Inc., one in the morning and one in the afternoon. They are an example of
- A.
Job specialization
- B.
Job rotation
- C.
Job sharing
- D.
None of the above
Correct Answer
C. Job sharing -
- 33.
When a person acts as expected as part of tje group they are protraying their
- A.
Role
- B.
Groupthink
- C.
Norm
- D.
Status rank
Correct Answer
A. Role -
- 34.
Who first studied job motions with bricklayers, studying how fewer hand motions made the work faster?
- A.
Max Weber
- B.
Abraham Maslow
- C.
Douglas McGregor
- D.
Frank Filbeth
Correct Answer
D. Frank Filbeth -
- 35.
When someone is producing at standard it is called
- A.
Role
- B.
Role conflict
- C.
Norm
- D.
Status
Correct Answer
C. Norm -
- 36.
What is it called when a third party of empowered to resolve a disagreement it is called?
- A.
Negotiation
- B.
Grievance
- C.
Arbitration
- D.
Mediation
Correct Answer
C. Arbitration -
- 37.
Who was a proponent of bureaucracy?
- A.
Max Weber
- B.
Abraham Maslow
- C.
Douglas McGregor
- D.
Frank Gilbreth
Correct Answer
A. Max Weber -
- 38.
What is formal complaint called?
- A.
Negotiation
- B.
Grievance
- C.
Arbitration
- D.
Mediation
Correct Answer
B. Grievance -
- 39.
Which of the following industries is part of a dynamic environment, meaning the market is constantly changing and updating?
- A.
Nurseries
- B.
Education
- C.
Electronics
- D.
Manufacturing
Correct Answer
C. Electronics -
- 40.
Which of the following can NOT be discussed in a job interview?
- A.
Education and degrees
- B.
Children
- C.
Previous wages
- D.
Personality
Correct Answer
B. Children -
- 41.
To motivate line employees and keep them interested in their work, supervisors may institute any of the following BUT
- A.
Job specialization
- B.
Job rotation
- C.
Mentoring
- D.
Four day work weeks
Correct Answer
A. Job specialization -
- 42.
The grapevine of the organization is everything BUT
- A.
Formal
- B.
Generally accurate
- C.
Verbal
- D.
Exist in every organization
Correct Answer
A. Formal -
- 43.
When a supervisor beleives that all employees like work it is called
- A.
Theory Y
- B.
Theory X
- C.
Theory Effect
- D.
TQM
Correct Answer
A. Theory Y -
- 44.
This scientific study originally tested worker's output and light, later revealing unintended consequences
- A.
Theory Y
- B.
Theory X
- C.
Hawthorne Effect
- D.
TQM
Correct Answer
C. Hawthorne Effect -
- 45.
Referent power is the same as
- A.
Lassaize faire leadership
- B.
Charismatic leadership
- C.
Peer pressure
- D.
Expert leadership
Correct Answer
B. Charismatic leadership -
- 46.
Legitimate power is the same as
- A.
Lassaize faire leadership
- B.
Traditional leadership
- C.
Peer pressure
- D.
Expert leadership
Correct Answer
B. Traditional leadership -
- 47.
Regardinf sexual harassment which of the following is NOT true
- A.
Offenders can be same or opposite sex
- B.
Victims do not have to be harassed personnaly but affected through environment
- C.
Harasser must be a superior employee
- D.
Harassment may occur without economic injury
Correct Answer
C. Harasser must be a superior employee -
- 48.
Who created a system of human needs and motivations?
- A.
Max Weber
- B.
Abraham Maslow
- C.
Douglas McGregor
- D.
Frank Gilbreth
Correct Answer
B. Abraham Maslow -
- 49.
Long term success through customer satisfaction
- A.
Theory Y
- B.
Theory X
- C.
Hawthorne Effect
- D.
TQM
Correct Answer
D. TQM -
- 50.
Who was responsible for developing the 14 principles of management?
- A.
Max Weber
- B.
Henri Fayol
- C.
Douglas McGregor
- D.
Frank Filbeth
Correct Answer
B. Henri Fayol -
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Current Version
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Jan 28, 2013Quiz Edited by
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Aug 12, 2011Quiz Created by
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