1.
Two basic rules of business correspondence etiquette are to be polite and be professional.
Correct Answer
A. True
Explanation
The explanation for the given correct answer is that being polite and professional are indeed two fundamental rules of business correspondence etiquette. When communicating in a professional setting, it is important to maintain a respectful and courteous tone to build positive relationships and avoid any misunderstandings. By adhering to these rules, individuals can create a favorable impression and enhance their professional image.
2.
A type of business correspondence that is used for internal communication is advertising
Correct Answer
B. False
Explanation
The given statement is incorrect. Advertising is not a type of business correspondence that is used for internal communication. Advertising is a form of communication that is used to promote and market products or services to external audiences, such as customers or potential customers. Internal communication, on the other hand, refers to the exchange of information and messages within an organization, typically between employees or departments. Therefore, the correct answer is False.
3.
Always answer the phone by the first ring.
Correct Answer
B. False
Explanation
Answering the phone by the first ring is not always possible or practical. In some cases, the person may not be able to reach the phone in time or may be occupied with other tasks. Additionally, there may be situations where it is more appropriate to let the phone ring for a few times before answering, such as when screening calls or when expecting an important call. Therefore, it is not true that one should always answer the phone by the first ring.
4.
Cover letters could be your gateway to getting a job.
Correct Answer
A. True
Explanation
Cover letters are an important tool for job seekers as they provide an opportunity to showcase their qualifications, skills, and experiences to potential employers. A well-written cover letter can grab the attention of employers and make a strong first impression, increasing the chances of getting a job. Therefore, it is true that cover letters could be a gateway to getting a job.
5.
Your resume should be attached to every inquiry letter.
Correct Answer
A. True
Explanation
When sending an inquiry letter, it is important to attach your resume. This allows the recipient to have all the necessary information about your qualifications and experience. Attaching your resume shows professionalism and makes it easier for the recipient to review your credentials. It also ensures that the recipient has all the information they need to consider you for any potential opportunities. Therefore, it is true that your resume should be attached to every inquiry letter.
6.
A thank you letter should be sent no later than one day after the interview.
Correct Answer
A. True
Explanation
Sending a thank you letter promptly after an interview is considered good etiquette and shows appreciation for the opportunity. It allows the candidate to express gratitude for the interviewer's time and reiterate their interest in the position. Sending the letter within one day demonstrates professionalism and a proactive attitude. It also helps to keep the candidate fresh in the interviewer's mind, potentially increasing their chances of being remembered and considered for the role. Therefore, it is important to send a thank you letter no later than one day after the interview.
7.
A strategy for validating your opinion is to use other opinions that you may believe in.
Correct Answer
B. False
Explanation
The statement suggests that a strategy for validating one's opinion is to rely on other opinions that they may believe in. However, this is not a reliable or effective strategy for validation. The validity of an opinion should be based on evidence, logical reasoning, and critical thinking rather than simply relying on the opinions of others. Therefore, the given statement is false.
8.
Pay special attention to numbers, factual statements and specific details when checking for facts.
Correct Answer
A. True
Explanation
The given correct answer is "True."
9.
Since email is read on a screen, you should use long paragraphs in a business-email messages.
Correct Answer
B. False
Explanation
Using long paragraphs in business email messages is not recommended because it can make the email appear cluttered and difficult to read on a screen. Shorter paragraphs are generally preferred as they are easier to scan and comprehend quickly. Breaking up the content into smaller chunks also helps to maintain the reader's attention and improve overall readability.
10.
The closing sentence is a basic part of a business correspondence.
Correct Answer
B. False
Explanation
The closing sentence is not a basic part of a business correspondence. While it is common to include a closing sentence in business correspondence, it is not a requirement or a basic part. The closing sentence is often used to summarize the main points or to express gratitude, but it can be omitted depending on the context and the purpose of the correspondence.
11.
The body of a traditional cover letter has four main parts.
Correct Answer
B. False
Explanation
The statement is false because the body of a traditional cover letter typically has three main parts: an introduction, a middle section that highlights the applicant's qualifications and experiences, and a closing paragraph.
12.
The definition of purpose is
Correct Answer
A. Your reason for communicating.
Explanation
The given answer, "your reason for communicating," aligns with the definition of purpose provided in the question. Purpose refers to the underlying motive or intention behind communication. It represents the reason why someone is communicating, whether it is to inform, persuade, entertain, or any other objective. Therefore, "your reason for communicating" accurately captures the essence of purpose in communication.
13.
Which is not a part of a proper business letter?
Correct Answer
A. Main Heading
Explanation
The main heading is not a part of a proper business letter. A business letter typically includes a salutation, which is a formal greeting, followed by the body of the letter which contains the main message or information. The main heading is not necessary in a business letter as the sender's contact information is usually included in the letterhead or at the end of the letter.
14.
After the networking meeting
Correct Answer
C. All of the above
Explanation
After a networking meeting, it is important to maintain strong relationships with your new contacts. This can be done by staying in touch, following up on any discussions or agreements made during the meeting, and showing genuine interest in their expertise. Additionally, expressing your gratitude for their time and expertise is a courteous gesture that helps to build rapport and strengthen the relationship further. Therefore, the correct answer is "all of the above" as all the mentioned actions are crucial for maintaining strong relationships with new contacts after a networking meeting.
15.
Traditional cover letters have three main paragraphs, which one is NOT one of those paragraphs.
Correct Answer
B. Notice of other Readers
Explanation
The given answer, "Notice of other Readers," is not one of the main paragraphs in a traditional cover letter. The opening paragraph typically introduces the applicant and states the purpose of the letter. The sales pitch paragraph highlights the applicant's qualifications and explains why they are a good fit for the position. However, there is no specific paragraph dedicated to "Notice of other Readers" in a traditional cover letter. This phrase does not align with the typical structure and content of a cover letter, making it the correct answer.