Take The Cashier Practice Quiz To Master Cashier Skills
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If a young person is buying beer, what should you ask for first?
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ID card
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Money
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Nothing.
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Our Cashier Practice Quiz is here to help you build the essential skills needed to thrive in a retail setting. Cashiers play a crucial role in any store, ensuring smooth transactions, assisting customers, and handling various payment types—all while keeping a friendly attitude! This quiz covers everything from calculating change and handling customer requests to dealing with unique cashier challenges See moreyou’ll face on the job.
You will encounter questions that test your ability to handle cash transactions, communicate effectively, and manage real-life customer scenarios. Designed in an easy, straightforward format, this cashier math test helps you build confidence and refine your cashier skills, step by step.
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- 2.
A customer wants to purchase an item that rings up as $14.99 but has a price tag of $12.99. What is the most appropriate course of action for the cashier?
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Honor the lower price without question.
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Charge the higher price, as that's what the system indicates.
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Call a supervisor to verify the correct price and resolve the discrepancy.
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Refuse to sell the item due to the pricing confusion.
Correct Answer
A. Call a supervisor to verify the correct price and resolve the discrepancy.Explanation
In cases of price discrepancies, it's essential to follow store policy and involve a supervisor. This ensures fair treatment of the customer and prevents potential losses for the business. A supervisor can investigate the discrepancy, determine the correct price, and authorize any necessary adjustments.Rate this question:
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- 3.
Which of these is a positive example of customer service?
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Greeting the customer at the counter.
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Interacting with other customers at the same time.
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Using the phone while dealing with the customer.
Correct Answer
A. Greeting the customer at the counter.Explanation
Greeting customers at the counter is a fundamental aspect of excellent customer service. It shows attentiveness and makes customers feel welcome, valued, and appreciated. A friendly greeting creates a positive first impression, setting the tone for the interaction and increasing the likelihood of a pleasant experience. Engaging with other customers or using the phone during a transaction, however, may seem disrespectful or inattentive. Focused attention helps customers feel prioritized and understood, reinforcing their confidence in the business. Practicing positive customer service skills like greeting helps build rapport and establishes a welcoming, customer-centric environment.Rate this question:
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- 4.
If you cannot solve a customer's query, what should you do?
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Ask him to come later.
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Say, "I don't know."
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Direct him to your supervisor.
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None of the above
Correct Answer
A. Direct him to your supervisor.Explanation
When faced with a customer question that is beyond the cashier’s ability to answer, directing them to a supervisor is the best approach. Supervisors are generally more knowledgeable and have the authority to make decisions that resolve complex queries. By doing this, the cashier ensures the customer’s concern is addressed, leading to higher satisfaction. Telling the customer, "I don't know," or asking them to come back later may cause frustration or appear unprofessional. Properly managing customer concerns reinforces a positive impression, while showing the customer that their issue is important and worth a supervisor’s attention.Rate this question:
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- 5.
A customer's order total is $2.06. The customer gives you $100.00. What amount of change should you return?
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$92.94
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$96.84
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$98.00
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$97.94
Correct Answer
A. $97.94Explanation
When a customer gives a large bill, it’s crucial to handle the change accurately. In this case, the customer’s order is $2.06, and they give $100.00. The correct change is calculated as $100.00 - $2.06, which equals $97.94. Returning the exact amount shows professionalism and attentiveness to detail. Handling large sums carefully prevents errors, which can otherwise lead to substantial discrepancies. Accuracy in such transactions is essential for both customer trust and cashier accountability, creating a positive impression and ensuring that the customer has a smooth and reliable shopping experience.Rate this question:
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- 6.
At the end of a transaction, a customer wants to apply $20 of her bill to her credit card and pays the remaining amount in cash. Her total is $38.66, and she gives you $20 in cash. How much change will you give her?
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$6.34
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$2.66
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$1.34
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None of the above
Correct Answer
A. $1.34Explanation
To calculate the change you need to give to the customer, follow these steps:
Start with the total bill amount: $38.66
Subtract the amount the customer wants to apply to her credit card: $38.66 - $20.00 = $18.66
Subtract that amount from the $20 cash the customer handed you: $20 - $18.66 = $1.34
So, you will give the customer $1.34 in change.Rate this question:
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- 7.
Can an employee have their employee meal anywhere in the restaurant?
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Yes
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No
Correct Answer
A. NoExplanation
Most restaurants designate specific areas for employees to have meals, which helps maintain a professional atmosphere in customer spaces. Allowing employees to eat anywhere could disrupt the dining experience for guests and appear unprofessional. Having an employee-only area for meals ensures employees have a comfortable break space without disturbing customers. This rule reflects the restaurant’s commitment to providing a pleasant environment and upholding standards of service. By following these guidelines, employees contribute to a better customer experience, respecting the establishment’s policies and ensuring that customer areas remain focused on guest enjoyment.Rate this question:
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- 8.
A customer's order total is $6.87. The customer gives you $10.32. What amount of change should you give back?
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$4.25
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$3.50
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$3.45
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$3.75
Correct Answer
A. $3.45Explanation
Calculating change accurately is essential for a cashier. Here, the order total is $6.87, and the customer gives $10.32. By subtracting the total amount from what the customer gave, we find the change: $10.32 - $6.87 = $3.45. Accurate change ensures a smooth transaction, as customers expect their money to be handled correctly. Miscalculations may lead to confusion or distrust, so paying close attention to change is key. Double-checking calculations can improve customer satisfaction and prevent potential disputes over payment, helping build trust between the cashier and the customer.Rate this question:
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- 9.
How many receipts are typically printed out during a credit card transaction?
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1
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2
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3
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None
Correct Answer
A. 2Explanation
Credit card transactions typically generate two receipts: one for the store and one for the customer. The store copy serves as documentation of the sale for record-keeping and potential returns or disputes. The customer’s receipt provides proof of purchase, enabling them to verify charges and keep a personal record. Providing two receipts ensures that both parties have accurate documentation of the transaction, which can be essential for financial accuracy. This practice protects both the store and the customer and supports a transparent transaction process that builds trust in the business and its handling of purchases.Rate this question:
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- 10.
Should the cashier give the customer coins before handing out bills?
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Yes
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No
Correct Answer
A. YesExplanation
Giving coins first before handing out bills is a common practice in cash handling. This method allows the customer to quickly check and store coins, which are typically harder to manage than bills. It minimizes the chance of coins being lost or overlooked, especially when there are multiple denominations. This approach also enhances the customer’s ease of organizing their money, making the transaction smoother. Such attention to detail reflects a cashier’s professionalism, as it shows they prioritize customer convenience. Following this procedure consistently can enhance customer service and reduce the chance of misunderstandings or complaints.Rate this question:
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Quiz Review Timeline (Updated): Jan 12, 2025 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Jan 12, 2025Quiz Edited by
ProProfs Editorial Team -
Jul 12, 2011Quiz Created by
Craig Williams
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