Cashier Aptitude Test

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Cashier Aptitude Test - Quiz


Hey there! Do you think you can pass this cashier MCQs test given below? If so, try it out and see for yourself. We have designed this amazing quiz to check your understanding of cashier-related aptitude concepts. If you think you have good knowledge of this field, then you must try this quiz and see how well you can score. Let's see whether you can be a cashier or not. We wish you the best of luck, buddy!


Questions and Answers
  • 1. 

    Define cashier in one word?

    • A.

      Flamboyant

    • B.

      Blunt

    • C.

      Trustworthy

    • D.

      Sensible

    Correct Answer
    D. Sensible
    Explanation
    The word "sensible" is an appropriate one-word definition for a cashier because it implies that the cashier is practical, level-headed, and responsible in handling financial transactions. A sensible cashier would be reliable, trustworthy, and make wise decisions when dealing with money. This word reflects the qualities and characteristics that are expected from someone in a cashier role.

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  • 2. 

    If a customer gives you a coupon after you total the sale,which register key do you press?

    • A.

      Sub-Total

    • B.

      Price Verify

    • C.

      Price Modify

    • D.

      Tortal

    Correct Answer
    A. Sub-Total
    Explanation
    After totaling the sale, if a customer gives you a coupon, you would press the "Sub-Total" register key. This key is used to calculate the subtotal of the sale before any discounts or coupons are applied. By pressing this key, the register will display the subtotal amount, allowing you to then apply the coupon and calculate the final total for the customer's purchase.

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  • 3. 

    How many slips does the register print out for a credit card transation?

    • A.

      4

    • B.

      3

    • C.

      2

    • D.

      1

    Correct Answer
    C. 2
    Explanation
    your copy and customer is 2 copies

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  • 4. 

    When you do not know what department to hand ring an item into, it is always permissible to ring the item onto Grocery department.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that when you are unsure about which department to hand over an item, it is always allowed to hand it over to the Grocery department. However, this statement is incorrect. In reality, it is not always permissible to hand over an item to the Grocery department when you are unsure about the appropriate department. The correct department for handing over the item should be determined based on the nature and category of the item.

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  • 5. 

    Cashier must check each coupon for an:______________, and ___________________.

    • A.

      Value and department

    • B.

      Expiration date,complete coupon handling directions

    • C.

      Total and scan the coupon

    • D.

      None of they above

    Correct Answer
    B. Expiration date,complete coupon handling directions
    Explanation
    The cashier must check each coupon for its expiration date to ensure that it is still valid and can be used by the customer. Additionally, they need to review the complete coupon handling directions to understand any specific instructions or restrictions associated with that particular coupon. This ensures that the coupon is used correctly and any necessary conditions are met.

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  • 6. 

    A customer has made a series of request for change and you become confused on how much change you owe the customer. What do you do?

    • A.

      The customer always right

    • B.

      Inmediately shut the cash drawer and call the front end mgr for assistance.

    • C.

      Ask the customer how much I owe you

    • D.

      None of they above

    Correct Answer
    B. Inmediately shut the cash drawer and call the front end mgr for assistance.
    Explanation
    The correct answer is to immediately shut the cash drawer and call the front end manager for assistance. This is the appropriate action to take when a customer's request for change becomes confusing. By shutting the cash drawer, it ensures that no incorrect change is given to the customer. Calling the front end manager for assistance ensures that someone with more experience or knowledge can help resolve the confusion and accurately determine the amount of change owed to the customer.

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  • 7. 

    How many times does the cashier count the customer's change?

    • A.

      Once

    • B.

      Two

    • C.

      Three

    • D.

      No count

    Correct Answer
    C. Three
    Explanation
    The cashier counts the customer's change three times. This suggests that the cashier is being thorough and ensuring accuracy in the transaction. By counting the change multiple times, the cashier minimizes the risk of any errors or discrepancies. This level of attention to detail is important in providing good customer service and maintaining the trust of the customer.

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  • 8. 

    The Cashier should always place the coins into the customer's hand before the bills.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Placing coins into the customer's hand before the bills is considered good customer service practice. It allows the customer to securely hold onto their coins while receiving the bills, minimizing the risk of dropping or losing them. Additionally, it provides a clear and organized transaction process, ensuring that the customer receives all their change accurately. By prioritizing the coins first, the cashier demonstrates attentiveness and professionalism in handling the customer's payment.

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  • 9. 

    The Counterfeit pens should be  on three denominations of bills. What are the three denominations.

    • A.

      $10,$50,$100

    • B.

      $50 and $100

    • C.

      $20,$50,$100

    Correct Answer
    C. $20,$50,$100
    Explanation
    The three denominations that the counterfeit pens should be used on are $20, $50, and $100 bills.

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  • 10. 

    If a customer is paying whit food stamps and debit card or credit card, the food stamp must be tendered last.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The Foods Stamps must be tendered first and then the credit card.

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  • 11. 

    The legal age for purchasing beer, wine and alcohol products is ______.

    • A.

      18

    • B.

      16

    • C.

      21

    • D.

      20

    Correct Answer
    C. 21
    Explanation
    In most countries and states, the legal age for purchasing beer, wine, and alcohol products is 21. This age restriction is in place to ensure that individuals have reached a level of maturity and responsibility before consuming alcohol, as it can have significant health and safety implications. It is also aligned with the legal drinking age in many other countries, promoting consistency and reducing the likelihood of alcohol-related issues among young adults.

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  • 12. 

    Customers really dont mind when the register belts are dirty or cluttered.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Customers do mind when the register belts are dirty or cluttered. A dirty or cluttered register belt can give a negative impression of the store's cleanliness and organization. It may also make it difficult for customers to place their items on the belt or retrieve them after they have been scanned. Therefore, it is important for stores to keep their register belts clean and clutter-free to provide a positive shopping experience for customers.

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  • 13. 

    What is the next step when you complete at transition?

    • A.

      Said "Thank You" and ring the next Customer..

    • B.

      Make eye contact with the customer, smile and be sure to make your Thank you, Recheck the belts and bagging areas for forgotten merchandise.

    • C.

      Start to the next customer

    • D.

      None of the above

    Correct Answer
    B. Make eye contact with the customer, smile and be sure to make your Thank you, Recheck the belts and bagging areas for forgotten merchandise.
    Explanation
    After completing a transaction, the next step is to make eye contact with the customer, smile, and express gratitude by saying "Thank you." Additionally, it is important to recheck the belts and bagging areas to ensure that no merchandise has been forgotten. This step ensures that the customer feels acknowledged and appreciated while also ensuring that all items have been properly accounted for before moving on to the next customer.

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  • 14. 

    What is the first thing you should do when you get an "item not file"?

    • A.

      Call the Mgr to find out the price of the item

    • B.

      Ask your co-worker what he/she thinks the price should be

    • C.

      Sit it aside and ring the rest of the items

    • D.

      Guess what the price is

    Correct Answer
    A. Call the Mgr to find out the price of the item
    Explanation
    When encountering an "item not file," the first thing to do is to call the manager to find out the price of the item. This is the most logical and appropriate action to take as the manager is responsible for handling any pricing issues or discrepancies. By contacting the manager, you can ensure that the correct price is determined and applied to the item, avoiding any potential errors or conflicts.

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  • 15. 

    Three steps to add any produce item by Quantity.

    • A.

      How many Item Quantity, Plu code, always look at the computer Monitor if you add the right quantity and plu code..

    • B.

      Quantity, plu codes and keep scanning the rest of the merchandise.

    • C.

      Plu, Quantity and the right price.

    • D.

      None of they above

    Correct Answer
    A. How many Item Quantity, Plu code, always look at the computer Monitor if you add the right quantity and plu code..
    Explanation
    The correct answer is "How many Item Quantity, Plu code, always look at the computer Monitor if you add the right quantity and plu code." This answer accurately describes the three steps to add any produce item by quantity, which are: determining the item quantity, entering the Plu code, and verifying the quantity and Plu code on the computer monitor.

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  • 16. 

    Traveler's checks must me payable in_________and the form of required identification is a ____________.Traveler's checks are tendered as _____________.

    • A.

      Canadian Dollars,ID, Cash

    • B.

      U.S Dollars,Id, Offline Check

    • C.

      U.S Dollars,Driver's License, Cash

    • D.

      None of they above

    Correct Answer
    C. U.S Dollars,Driver's License, Cash
    Explanation
    Traveler's checks must be payable in U.S Dollars, which means they can only be used and cashed in U.S currency. The required form of identification is a driver's license, which is necessary to verify the identity of the person using the traveler's checks. Lastly, traveler's checks are tendered as cash, meaning they are treated as a form of currency and can be used to make purchases or exchanged for local currency.

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  • 17. 

    What percent of customer's will not tell cashiers that there is product in or on the bottom of grocery cart?

    • A.

      50%

    • B.

      100%

    • C.

      25%

    • D.

      10%

    Correct Answer
    A. 50%
    Explanation
    The correct answer is 50% because it suggests that half of the customers will not inform the cashiers about the presence of a product in or on the bottom of their grocery cart. This implies that a significant portion of customers may either forget or intentionally not disclose such information to the cashiers.

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  • 18. 

    Chashier should call the manager when the foods Stamps is decline due the Pin error because the customer's EFS account will lock up after _____ invalid PIN declines.

    • A.

      4

    • B.

      2

    • C.

      3

    • D.

      1

    Correct Answer
    C. 3
    Explanation
    The correct answer is 3. The cashier should call the manager when the food stamps are declined due to a PIN error because the customer's EFS account will lock up after three invalid PIN declines.

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  • 19. 

    If you had at Meat  doesn't scan what do you do_____.(Example Ground Beef $3.25.)

    • A.

      Enter in the first 6 digits on the tag next adding 00 and the price $3.25 and plu. if the meat is four digits price you add the first 6 digits next add one 0 and the price and PLU.

    • B.

      Put the price $3.25 and Misc Meat Dept.

    • C.

      Enter the first 11 digits on the tag . skip the last number and the first number.

    • D.

      Just put $3.25 and Grocery Dept.

    Correct Answer
    A. Enter in the first 6 digits on the tag next adding 00 and the price $3.25 and plu. if the meat is four digits price you add the first 6 digits next add one 0 and the price and PLU.
    Explanation
    The correct answer suggests that if the meat doesn't scan, the cashier should enter the first 6 digits on the tag, add 00, and then enter the price and PLU. If the meat has a four-digit price, the cashier should add the first 6 digits, then add one 0, and then enter the price and PLU. This explanation provides a clear and concise instruction on how to handle the situation when the meat doesn't scan.

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  • 20. 

    As a cashier when at customer ask you for change for $100.00 or $50.00 with out sales what is the rigth thing to do.

    • A.

      Press no sale and give the customer the change

    • B.

      Told the customer I am sorry I can't open my register, send the customer to Customer Services Desk.

    • C.

      Call the Mgr to give the customer the change.

    • D.

      None of the above

    Correct Answer
    B. Told the customer I am sorry I can't open my register, send the customer to Customer Services Desk.
    Explanation
    The correct answer is to tell the customer that you cannot open the register and direct them to the Customer Services Desk. This is the appropriate course of action because as a cashier, you are not authorized to open the register without a sale. Redirecting the customer to the Customer Services Desk ensures that they receive the assistance they need in obtaining change for their larger bill.

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  • 21. 

    What register key do you use to check the price of an item?

    • A.

      Total Key

    • B.

      Price Verify

    • C.

      UPC Key

    • D.

      Sub-total Key

    Correct Answer
    B. Price Verify
    Explanation
    The correct answer is "Price Verify" because this register key is specifically used to check the price of an item. It is likely that when this key is pressed, the register will display the current price of the item being scanned or entered into the system. The other options, such as Total Key, UPC Key, and Sub-total Key, do not specifically indicate a function related to checking the price of an item.

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  • 22. 

    What register key do you use to check the price of an item?

    • A.

      Total Key

    • B.

      Price Verify

    • C.

      UPC Key

    • D.

      Sub-total Key

    Correct Answer
    B. Price Verify
    Explanation
    The correct answer is "Price Verify" because this register key is used specifically to check the price of an item. It allows the user to verify the price of the scanned or manually entered item before finalizing the transaction. This key is important for ensuring accuracy and avoiding any pricing discrepancies at the point of sale.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • May 01, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 13, 2012
    Quiz Created by
    Friend666
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