Cashier Module 101 Quiz

10 Questions | Total Attempts: 1161

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Cashier Module 101 Quiz

This quiz tests the knowledge that you learned in the cashier customer service training module. In order to pass, a mark of 80% or higher is required. There is 5 multiple choice questions, and 5 fill in the blank.


Questions and Answers
  • 1. 
    Why is customer service so important to a corporation? 
    • A. 

      It is required by law in order for the company to operate

    • B. 

      Gives a company a competitive advantage

    • C. 

      Wrong, customer service is merely an illusion

    • D. 

      Makes the line ups go faster

  • 2. 
    Which item is NOT one of the five elements of the Highwood Difference?
    • A. 

      Speed is the number one goal

    • B. 

      Each customer is a person, and not just a transaction

    • C. 

      "I don't know" is not a valid answer

    • D. 

      No matter how big we grow, Highwood shall remain true to its original values

  • 3. 
    A customer has come to your till and informs you that he is very upset that you are out of a particular product, what is the best option to take?
    • A. 

      Tell him that the product sells fast and that he should come to the store earlier

    • B. 

      Tough luck, get back into your truck

    • C. 

      Explain that it is a very popular item and that you will have more in tomorrow morning, then ask if you can put one on hold for him and call him when it is ready

    • D. 

      Suggest that he visit Canadian Tire as they have lots

  • 4. 
    Why is workplace conflict detrimental?
    • A. 

      It not only looks bad to our customers, but creates a stressful working environment

    • B. 

      Because it is completely prohibited and will result in immediate dismissal

    • C. 

      Conflict actually increases productivity

    • D. 

      It stresses the plants and therefore reduces the quality of our product

  • 5. 
    A customer would like to know more about a product that you don't know much about, what can you do to gain more information?
    • A. 

      Tell the customer to use the internet

    • B. 

      Call the department where the product is from

    • C. 

      Tell the customer that you don't know and stare blankly

    • D. 

      Leave your till and find an associate in the respective department and ask them

  • 6. 
    Each customer is a person, not just a ______________.
  • 7. 
    Landscaping companies often pick up their product at the _______ ________ door.
  • 8. 
    A _________ _________ is always present at the customer service desk, therefore it is a useful place to call with a question.
  • 9. 
    If a customer has a bad experience he/she may tell her friends, this is called: _______ ___ ________
  • 10. 
    Customer service can be fast, ___________, and _________