This quiz tests the knowledge that you learned in the cashier customer service training module. In order to pass, a mark of 80% or higher is required. There is 5 multiple choice questions, and 5 fill in the blank.
It is required by law in order for the company to operate
Gives a company a competitive advantage
Wrong, customer service is merely an illusion
Makes the line ups go faster
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It not only looks bad to our customers, but creates a stressful working environment
Because it is completely prohibited and will result in immediate dismissal
Conflict actually increases productivity
It stresses the plants and therefore reduces the quality of our product
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Tell the customer to use the internet
Call the department where the product is from
Tell the customer that you don't know and stare blankly
Leave your till and find an associate in the respective department and ask them
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Speed is the number one goal
Each customer is a person, and not just a transaction
"I don't know" is not a valid answer
No matter how big we grow, Highwood shall remain true to its original values
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