Cashier Module 101 Quiz
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This quiz tests the knowledge that you learned in the cashier customer service training module. In order to pass, a mark of 80% or higher is required. There is 5 multiple choice questions, and 5 fill in the blank.
- 1.Why is customer service so important to a corporation?
- A.
It is required by law in order for the company to operate
- B.
Gives a company a competitive advantage
- C.
Wrong, customer service is merely an illusion
- D.
Makes the line ups go faster
- 2.Which item is NOT one of the five elements of the Highwood Difference?
- A.
Speed is the number one goal
- B.
Each customer is a person, and not just a transaction
- C.
"I don't know" is not a valid answer
- D.
No matter how big we grow, Highwood shall remain true to its original values
- 3.A customer has come to your till and informs you that he is very upset that you are out of a particular product, what is the best option to take?
- A.
Tell him that the product sells fast and that he should come to the store earlier
- B.
Tough luck, get back into your truck
- C.
Explain that it is a very popular item and that you will have more in tomorrow morning, then ask if you can put one on hold for him and call him when it is ready
- D.
Suggest that he visit Canadian Tire as they have lots
- 4.Why is workplace conflict detrimental?
- A.
It not only looks bad to our customers, but creates a stressful working environment
- B.
Because it is completely prohibited and will result in immediate dismissal
- C.
Conflict actually increases productivity
- D.
It stresses the plants and therefore reduces the quality of our product
- 5.A customer would like to know more about a product that you don't know much about, what can you do to gain more information?
- A.
Tell the customer to use the internet
- B.
Call the department where the product is from
- C.
Tell the customer that you don't know and stare blankly
- D.
Leave your till and find an associate in the respective department and ask them
- 6.Each customer is a person, not just a ______________.
- 7.Landscaping companies often pick up their product at the _______ ________ door.
- 8.A _________ _________ is always present at the customer service desk, therefore it is a useful place to call with a question.
- 9.If a customer has a bad experience he/she may tell her friends, this is called: _______ ___ ________
- 10.Customer service can be fast, ___________, and _________
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