P&p Quiz #76: Unsafe Or Expedited Locations

5 Questions | Total Attempts: 36

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P&p Quiz #76: Unsafe Or Expedited Locations

Please review the UNSAFE OR EXPEDITED LOCATIONS P&P to successfully complete this quiz.


Questions and Answers
  • 1. 
    Asking if a customer is in an unsafe location, allows Lexus Roadside to immediately assess a situation and react ___________.
    • A. 

      Timely

    • B. 

      Appropriately

    • C. 

      Correctly

  • 2. 
    True or False: Alerting service providers (Light Service Technician, AAA, or independent) to the seriousness of the situation gives the service provider a clear understanding of the sense of urgency and perhaps a shorter eta. 
    • A. 

      True

    • B. 

      False

  • 3. 
    True or False:  If the situation merits an expedite or the owner requests the expedite, please be sure to document why you are expediting the call in the comments on only the Base Screen. 
    • A. 

      True

    • B. 

      False

  • 4. 
    If you dispatch a case to a service provider and are provided with a long eta such as 90 minutes or 2 hours, call and see if they can get out sooner. If they cannot, you must begin immediately looking for a new service provider. Do not ________the original service however until you have second one with a shorter eta.
    • A. 

      Cancel

    • B. 

      Reschedule

    • C. 

      Adjust

  • 5. 
    True or False: If the owner is unable to call 911 or states that they already have but no one has arrived, hesitate to contact the police, fire department etc. via the non-emergency phone numbers listed in the Roadside Application. 
    • A. 

      True

    • B. 

      False