Please review the UNSAFE OR EXPEDITED LOCATIONS P&P to successfully complete this quiz.
Questions and Answers
Asking if a customer is in an unsafe location, allows Lexus Roadside to immediately assess a situation and react ___________.
True or False: Alerting service providers (Light Service Technician, AAA, or independent) to the seriousness of the situation gives the service provider a clear understanding of the sense of urgency and perhaps a shorter eta.
True or False: If the situation merits an expedite or the owner requests the expedite, please be sure to document why you are expediting the call in the comments on only the Base Screen.
If you dispatch a case to a service provider and are provided with a long eta such as 90 minutes or 2 hours, call and see if they can get out sooner. If they cannot, you must begin immediately looking for a new service provider. Do not ________the original service however until you have second one with a shorter eta.
True or False: If the owner is unable to call 911 or states that they already have but no one has arrived, hesitate to contact the police, fire department etc. via the non-emergency phone numbers listed in the Roadside Application.