Fundamentals Of Effective Presentations Quiz
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If a presentation goes poorly, it can result in which of the following:
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The customer may be confused
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You might get some challenging criticism
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Concerns might be expressed
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All options are correct
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Businesses and professional firms use presentations to inform, educate, motivate and persuade internal and external audiences. They build presentations into sales, training, and internal communication programs, using the power of words and images to engage their audience and retain attention. This short quiz will help us refresh key concepts from the Effective Presentations training.
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- 2.
The best time to give presentations are:
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Whenever the customer asks for one
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After you know the customer's needs and wants
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As you are learning more details about the customer
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After the third meeting
Correct Answer
A. After you know the customer's needs and wantsExplanation
The best time to give presentations is after you know the customer's needs and wants. This ensures that the presentation is tailored to their specific requirements, increasing the chances of a successful outcome. By understanding the customer's needs and wants beforehand, you can address their pain points and demonstrate how your product or service can meet their expectations. This approach allows for a more personalized and effective presentation, ultimately leading to better results.Rate this question:
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- 3.
Of all the various mindsets a salesperson can have coming into a presentation with the customer, the most effective one is ‘Locked and Loaded.’
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True
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False
Correct Answer
A. FalseExplanation
The most effective mindset for a salesperson coming into a presentation with a customer is not necessarily "Locked and Loaded." This phrase implies being prepared and ready to aggressively push a sale, which may not always be the best approach. Instead, a more effective mindset might be one of empathy, active listening, and a genuine desire to understand and meet the customer's needs.Rate this question:
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- 4.
When a customer comes to a presentation almost sold on your solution, but wants to hear what you have to say, we call this:
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The Meeting Hijack
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Seeking Information Mindset
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Seeking Clarity Mindset
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None of these
Correct Answer
A. None of these -
- 5.
One of the best ways to open your presentation remarks is to frame your comments by saying something like, “We specialize in three areas, but what most people really appreciate is….”
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True
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False
Correct Answer
A. FalseExplanation
This statement is false because it suggests that one of the best ways to open a presentation is by framing your comments with a statement about specializing in three areas. However, there is no evidence or explanation provided to support this claim, and it may not be applicable or effective for all presentations. Therefore, the statement cannot be considered true.Rate this question:
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- 6.
You are meeting with a boisterous customer who continues to interrupt your flow. He has said he likes to keep things conversational. Which of the following is true?
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These interjections may end up being a good thing.
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If this continues the customer will hijack the meeting.
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Regardless of this customer’s style, things will pan out.
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You should try to jump in and provide critical information.
Correct Answer
A. If this continues the customer will hijack the meeting.Explanation
The answer "If this continues the customer will hijack the meeting" is the correct choice because it suggests that the customer's behavior of interrupting and keeping things conversational is disruptive and may prevent the meeting from progressing as intended. It implies that if the interruptions persist, the customer will take control of the meeting, potentially derailing the original agenda and objectives.Rate this question:
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- 7.
When organizing your presentation, this needs to be top of mind:
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Use the flow and approach that is most comfortable so that you will exude confidence.
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Ask other colleagues which flow and approach is most effective for them.
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Stick to the script and make a determination you will not deviate during the presentation.
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Order key content according to what you learned were the needs and wants of the customer.
Correct Answer
A. Order key content according to what you learned were the needs and wants of the customer.Explanation
The correct answer is to order key content according to what you learned were the needs and wants of the customer. This is important because it shows that you have taken the time to understand your audience and tailor your presentation to their specific needs. By addressing their needs and wants, you are more likely to engage and resonate with your audience, increasing the effectiveness of your presentation. This approach also demonstrates professionalism and expertise in your field.Rate this question:
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- 8.
Which of the following is true about customer engagement during a presentation?
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It only happens organically, it’s difficult to control.
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It is personality dependent when styles are compatible.
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It can be planned for in advance.
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It is not necessary for a successful presentation.
Correct Answer
A. It can be planned for in advance.Explanation
Customer engagement during a presentation can be planned for in advance. This means that the presenter can take proactive steps to ensure that the audience remains engaged and interested throughout the presentation. This can include techniques such as using interactive elements, asking questions, and incorporating visual aids. By planning for customer engagement, the presenter can increase the likelihood of a successful presentation and effectively communicate their message to the audience.Rate this question:
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- 9.
During a 30-minute presentation a customer has brought up an important, but not urgent question. If you provide the detailed answer it deserves, you will easily run out of time. You should:
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Send it to the parking lot.
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Take the time to provide a complete answer.
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Touch on it, but acknowledge the time factor.
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Acknowledge the question, but keep presenting.
Correct Answer
A. Touch on it, but acknowledge the time factor.Explanation
In this situation, the customer has asked an important question, but it is not urgent and providing a detailed answer will exceed the time limit of the presentation. Therefore, the best approach would be to touch on the question briefly, giving a basic answer or acknowledging its importance, but also mentioning the time constraint. This way, the presenter can acknowledge the question without derailing the presentation or running out of time.Rate this question:
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- 10.
Early on in the presentation, the customer expresses a concern. Because you know that in a few sections from now, this concern will be addressed, you ask them to stay with you while you continue. This is an example of:
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Sticking to the script
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Managing your time
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Ready to rock
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Good planning and pacing
Correct Answer
A. Sticking to the scriptExplanation
The correct answer is "Sticking to the script" because the presenter acknowledges the customer's concern but asks them to stay with them while they continue, indicating that they will address the concern later on. This suggests that the presenter is following a predetermined plan or script for the presentation, which includes addressing concerns at specific sections.Rate this question:
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Quiz Review Timeline (Updated): Mar 22, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
May 10, 2021Quiz Created by
Catherine Halcomb
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