PKT For M1 Regular

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| By Tabrez
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Tabrez
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Quizzes Created: 1 | Total Attempts: 64
| Attempts: 64
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  • 1/10 Questions

    When do High Risk customer gets call for collections ?

    • - 6 DPD
    • 8 DPD
    • - 4 DPD
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About This Quiz

This PKT for M1 Regular quiz assesses knowledge in critical customer care, telecom regulations, mobile financial services, and risk management. It's designed to enhance understanding of specific corporate protocols and customer service excellence.

PKT For M1 Regular - Quiz

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  • 2. 

    What is annuity ?

    • Late payment

    • EMI

    • Monthly Payment

    Correct Answer
    A. Monthly Payment
    Explanation
    An annuity refers to a series of equal payments made at regular intervals, usually monthly. Therefore, the correct answer is "Monthly Payment" as it accurately describes the concept of an annuity. An annuity can be used for various purposes such as retirement planning or loan repayments, where a fixed amount is paid regularly over a specific period of time.

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  • 3. 

    When can customer foreclose the mini cash loan ? 

    • After 8 months

    • After 6 months

    • After 5 months

    Correct Answer
    A. After 6 months
    Explanation
    A customer can foreclose the mini cash loan after 6 months. This means that they have the option to repay the loan in full before the agreed-upon loan term is completed. This allows the customer to settle the loan earlier than expected, potentially saving on interest payments.

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  • 4. 

    What is minimum amount we can pay through m-pesa ?

    • 25

    • 35

    • 45

    Correct Answer
    A. 25
    Explanation
    The minimum amount that can be paid through m-pesa is 25.

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  • 5. 

    What is toll free number for mobile insurance as per new update ?

    • 18001216660

    • 18001023748

    • 18009002001

    Correct Answer
    A. 18001216660
    Explanation
    The toll-free number for mobile insurance as per the new update is 18001216660.

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  • 6. 

    What is TAT for payment update at Cash@POS ?

    • Next Day

    • Same Day

    • Instant

    Correct Answer
    A. Same Day
    Explanation
    The correct answer is "Same Day." This means that the TAT (Turnaround Time) for payment update at Cash@POS is within the same day. This implies that any payments made at Cash@POS will be updated and processed on the same day they are made, ensuring prompt and efficient payment processing.

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  • 7. 

    What is full form of CCCU_ ?

    • Critical case care unit

    • Critical customer care unit

    • Critical complaint care unit

    Correct Answer
    A. Critical customer care unit
    Explanation
    The full form of CCCU_ is "Critical customer care unit". This unit is responsible for handling and resolving critical customer complaints and issues. They provide specialized care and support to ensure customer satisfaction and address any urgent concerns.

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  • 8. 

    What is minimum amount of mini cash loan ?

    • 10000

    • 100000

    • 1000

    Correct Answer
    A. 1000
    Explanation
    The minimum amount of mini cash loan is 1000. This means that the smallest amount of money that can be borrowed as a mini cash loan is 1000.

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  • 9. 

    What is full form of TRAI ?

    • Telephone Regulatory Authority of India

    • Telecom Regulatory Authority of India

    Correct Answer
    A. Telecom Regulatory Authority of India
    Explanation
    TRAI stands for Telecom Regulatory Authority of India. This organization is responsible for regulating and overseeing the telecommunications industry in India. They ensure fair competition, protect consumer interests, and promote the growth and development of the telecom sector in the country.

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  • 10. 

    Which amount shows in mobile application ?

    • Delinquent Amount

    • Due Amount

    • Late Charges

    Correct Answer
    A. Due Amount
    Explanation
    The amount that shows in the mobile application is the Due Amount. This is the amount that the user is required to pay by a certain date. It represents the outstanding balance that needs to be cleared. The Delinquent Amount refers to the amount that is overdue and has not been paid, while Late Charges are additional fees imposed for not paying the due amount on time.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 29, 2017
    Quiz Created by
    Tabrez
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