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Quizzes Created: 1 | Total Attempts: 64
| Attempts: 64 | Questions: 10
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1. When do High Risk customer gets call for collections ?

Explanation

High-risk customers are typically contacted for collections when they have reached a 6-day past due (DPD) status. This indicates that they have not made their payment within the agreed-upon timeframe and are at a higher risk of defaulting on their payment. By contacting them at this stage, the company can remind them of their outstanding payment and work towards resolving the issue before it escalates further.

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About This Quiz
PKT For M1 Regular - Quiz

This PKT for M1 Regular quiz assesses knowledge in critical customer care, telecom regulations, mobile financial services, and risk management. It's designed to enhance understanding of specific corporate protocols and customer service excellence.

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2. What is annuity ?

Explanation

An annuity refers to a series of equal payments made at regular intervals, usually monthly. Therefore, the correct answer is "Monthly Payment" as it accurately describes the concept of an annuity. An annuity can be used for various purposes such as retirement planning or loan repayments, where a fixed amount is paid regularly over a specific period of time.

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3. When can customer foreclose the mini cash loan ? 

Explanation

A customer can foreclose the mini cash loan after 6 months. This means that they have the option to repay the loan in full before the agreed-upon loan term is completed. This allows the customer to settle the loan earlier than expected, potentially saving on interest payments.

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4. What is minimum amount we can pay through m-pesa ?

Explanation

The minimum amount that can be paid through m-pesa is 25.

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5. What is toll free number for mobile insurance as per new update ?

Explanation

The toll-free number for mobile insurance as per the new update is 18001216660.

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6. What is TAT for payment update at Cash@POS ?

Explanation

The correct answer is "Same Day." This means that the TAT (Turnaround Time) for payment update at Cash@POS is within the same day. This implies that any payments made at Cash@POS will be updated and processed on the same day they are made, ensuring prompt and efficient payment processing.

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7. What is full form of CCCU_ ?

Explanation

The full form of CCCU_ is "Critical customer care unit". This unit is responsible for handling and resolving critical customer complaints and issues. They provide specialized care and support to ensure customer satisfaction and address any urgent concerns.

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8. What is minimum amount of mini cash loan ?

Explanation

The minimum amount of mini cash loan is 1000. This means that the smallest amount of money that can be borrowed as a mini cash loan is 1000.

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9. What is full form of TRAI ?

Explanation

TRAI stands for Telecom Regulatory Authority of India. This organization is responsible for regulating and overseeing the telecommunications industry in India. They ensure fair competition, protect consumer interests, and promote the growth and development of the telecom sector in the country.

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10. Which amount shows in mobile application ?

Explanation

The amount that shows in the mobile application is the Due Amount. This is the amount that the user is required to pay by a certain date. It represents the outstanding balance that needs to be cleared. The Delinquent Amount refers to the amount that is overdue and has not been paid, while Late Charges are additional fees imposed for not paying the due amount on time.

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  • Mar 22, 2023
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When do High Risk customer gets call for collections ?
What is annuity ?
When can customer foreclose the mini cash loan ? 
What is minimum amount we can pay through m-pesa ?
What is toll free number for mobile insurance as per new update ?
What is TAT for payment update at Cash@POS ?
What is full form of CCCU_ ?
What is minimum amount of mini cash loan ?
What is full form of TRAI ?
Which amount shows in mobile application ?
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