PKT 2 - June'16 Payment

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| By Vidushijune2
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Vidushijune2
Community Contributor
Quizzes Created: 1 | Total Attempts: 60
| Attempts: 60
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    TAT for NEFT?

    • 4 Days
    • 4hrs
    • 4hrs
    • 4hrs
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About This Quiz

This quiz assesses knowledge on NEFT payment timelines, handling payment issues, and customer notifications in payment scenarios.

PKT 2 - June16 Payment - Quiz

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  • 2. 

    SLA for follow up action: Payment:Partial Refund (NEFT) is

    • 4 days

    • 7 days

    • 3 days

    Correct Answer
    A. 4 days
    Explanation
    The correct answer is 4 days. This means that the Service Level Agreement (SLA) for the follow-up action of a partial refund through NEFT payment is 4 days. This indicates that the process of initiating and completing the partial refund should be completed within 4 days of the request being made.

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  • 3. 

    SLA for follow up action : Payment:Courier/ Octroi/ Entry Tax Refund (NEFT)

    • 4 days

    • 7 days

    • 3 days

    Correct Answer
    A. 4 days
    Explanation
    The correct answer is 4 days. This means that the Service Level Agreement (SLA) for the follow-up action regarding the Payment: Courier/Octroi/Entry Tax Refund (NEFT) is 4 days. This implies that the organization has committed to completing the necessary actions related to this payment within a time frame of 4 days.

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  • 4. 

    Now we have an area PINCODE check at mobile site checkout, wherein customer will get the error notification to "enter valid PINCODE of 6 digits", if the customer enters PINCODE less than 6 digits. 

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    The given answer is true because the explanation states that there is an area PINCODE check at the mobile site checkout. If a customer enters a PINCODE with less than 6 digits, they will receive an error notification prompting them to enter a valid PINCODE of 6 digits. Therefore, the statement is true as it describes the functionality of the PINCODE check at the mobile site checkout.

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  • 5. 

    If the status is checkout incomplete from >48hrs and customer complained that payment debited, what would be the follow up action?

    • Payment:Checkout Incomplete

    • Payment:Tracker Pendency

    Correct Answer
    A. Payment:Checkout Incomplete
    Explanation
    The follow-up action in this scenario would be to investigate the customer's complaint regarding the debited payment. Since the status is "checkout incomplete" for more than 48 hours, it suggests that there may have been an issue with the payment process. The team should reach out to the customer to gather more information about the problem and work towards resolving it. Additionally, they should check the payment tracker for any pending actions that need to be taken to complete the checkout process.

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  • 6. 

    If payment of child order is incorrect due to discount issue what should be the follow up action for the same?

    • Payment:Tracker Pendency

    • Payment:Checkout Incomplete

    • Payment:Split Issue

    • Payment:Partial Refund (NEFT)

    Correct Answer
    A. Payment:Split Issue
    Explanation
    If the payment of the child order is incorrect due to a discount issue, the follow-up action should be to address the split issue in the payment. This means that the payment needs to be divided or split into separate transactions to accurately reflect the correct amount after applying the discount. This will ensure that the payment is correctly recorded and processed, resolving the issue caused by the discount error.

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  • 7. 

    If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Mobile site

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    When the price of a product is updated in the cart, a notification will pop up on the mobile site to inform the customer about the change in price. This is a common practice in e-commerce platforms to ensure transparency and keep the customers informed about any changes in the prices of the products they are interested in purchasing.

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  • 8. 

    Customer will get an option to add the product in Wishlist if the product is out of stock. Customer is shopping through Mobile Site

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    In this scenario, the customer is shopping through a mobile site and the product they want to purchase is out of stock. Therefore, it is likely that the customer will be given an option to add the product to their wishlist. This allows the customer to save the product for future reference or purchase when it becomes available again.

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  • 9. 

    Due to internet network issue payment failed, customer will be redirected to make the payment again if customer is shopping through Mobile Site

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    If the customer is shopping through the Mobile Site and the payment fails due to an internet network issue, they will be redirected to make the payment again. This suggests that the mobile site has a system in place to detect payment failures and provide the customer with an opportunity to try again.

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  • 10. 

    If the price is updated for a product in cart. Will a notification pop up regarding the change in the price if customer is shopping through Desktop

    • Yes

    • No

    Correct Answer
    A. No
    Explanation
    No, a notification will not pop up regarding the change in price if the customer is shopping through a desktop. Notifications are typically used on mobile devices to alert users about updates or changes. On a desktop, the customer would need to manually refresh the page or check the cart to see the updated price.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 16, 2016
    Quiz Created by
    Vidushijune2
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