Phb 211 Chapter2 Exam
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"DOB" stands for:
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Don't offer beverages
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Date of breakfast
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Date of birth
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Department of bloodwork
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The PHB 211 Chapter 2 Exam assesses knowledge in patient care documentation, healthcare facility accreditation, communication barriers, health literacy, demographic understanding, and basic medical terminology. It is crucial for professionals in healthcare management and administration.
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- 2.
In a health care setting, which would be the preferred manner to place a caller on hold?
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Pick up the phone and say "Hold please."
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Answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments"?
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Place the caller on hold without speaking to him or her so you can finish the other call faster.
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Answer the phone and ask the caller to call back later.
Correct Answer
A. Answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments"?Explanation
The preferred manner to place a caller on hold in a healthcare setting is to answer the phone and allow the caller to give the reason for calling, then ask them, "May I put you on hold for a few moments?" This approach shows respect and acknowledges the caller's needs, ensuring that they are aware of the situation and giving them the option to wait or call back later. It is important to prioritize the caller's concerns and provide them with appropriate assistance.Rate this question:
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- 3.
If a non-English speaking patient is scheduled to have a blood specimen collection,the health care worker should:
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Find an interpreter or other method to communicate th information
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Use sign language to communicate the message
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Use a computer to show pictures of the procedure
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Continue with the procedure knowing that the patient may only partially understand
Correct Answer
A. Find an interpreter or other method to communicate th informationExplanation
The correct answer is to find an interpreter or other method to communicate the information. This is important because effective communication is essential in healthcare to ensure that patients understand their procedures and any potential risks or instructions. Using an interpreter or other communication methods such as translation services or visual aids can help bridge the language barrier and ensure that the patient fully understands the procedure and can provide informed consent.Rate this question:
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- 4.
Which of the following is a key element in effective communication?
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Active listening
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Critical values
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Eye-color distinctions
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Point-of-care procedures
Correct Answer
A. Active listeningExplanation
Active listening is a key element in effective communication because it involves fully engaging with the speaker, paying attention to their words and non-verbal cues, and demonstrating understanding and empathy. It requires focusing on the speaker's message without interrupting or formulating a response, and instead, actively seeking to understand their perspective. Active listening helps to build rapport, trust, and mutual respect, and allows for clearer and more meaningful communication to take place. It also helps to avoid misunderstandings and ensures that the speaker feels heard and valued.Rate this question:
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- 5.
What is Braille?
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A system of writing for visually impaired or sightless individuals
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A sound system that intensifies volume
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The level of deafness of an individual
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Written instruction booklet for health care procedures
Correct Answer
A. A system of writing for visually impaired or sightless individualsExplanation
Braille is a system of writing specifically designed for visually impaired or sightless individuals. It consists of raised dots that can be felt with the fingertips, allowing blind people to read through touch. This system enables individuals with visual impairments to access written information and communicate effectively.Rate this question:
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- 6.
Slouching posture, a nonverbal behavior, conveys what message?
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Confidence
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Pride
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Laziness
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Attention to detail
Correct Answer
A. LazinessExplanation
Slouching posture typically conveys laziness. When someone slouches, it suggests a lack of motivation, energy, and effort. It can be seen as a nonchalant and relaxed position, which is often associated with laziness. Slouching also gives the impression that the person is not fully engaged or attentive, further reinforcing the idea of laziness.Rate this question:
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- 7.
Which of the following data should be considered confidential?
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Laboratory test results
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Patient's bill of rights
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Nonprofit staus of the health care facility
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Universal precautions
Correct Answer
A. Laboratory test resultsExplanation
Laboratory test results should be considered confidential because they contain sensitive and personal information about a patient's health condition. This data is protected by patient privacy laws, such as the Health Insurance Portability and Accountability Act (HIPAA), to ensure that only authorized individuals have access to it. Disclosing laboratory test results without the patient's consent can violate their privacy rights and potentially lead to negative consequences, such as discrimination or misuse of their health information. Therefore, it is crucial to handle and protect this data with utmost confidentiality.Rate this question:
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- 8.
What feelings does one experience when a stranger gets "too close for comfort"?
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Anxiety
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Joy
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Confidence
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Security
Correct Answer
A. AnxietyExplanation
When a stranger gets "too close for comfort," it is natural to feel anxiety. This is because personal space is being invaded, causing a sense of unease and discomfort. The individual may feel threatened or unsafe due to the invasion of their boundaries. Anxiety is a common emotional response in such situations as it is a natural instinct to protect oneself and maintain a certain level of distance from unfamiliar individuals.Rate this question:
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- 9.
Which of the following statements is appropriate during a phlebotomy procedure?
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"This won't hurt a bit"
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"Your name is Mrs. Jones, isn't it?"
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"You are required to cooperate with this"
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"Could you please spell your last name for me?"
Correct Answer
A. "Could you please spell your last name for me?"Explanation
During a phlebotomy procedure, it is important for the phlebotomist to accurately identify the patient. Asking the patient to spell their last name helps ensure that the correct patient is being treated and that their medical records are accurately documented. This step is crucial for patient safety and to avoid any potential mix-ups or errors in the procedure.Rate this question:
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- 10.
Which of the following terms would communicate a critical patient condition?
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STAT
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Tone
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Pace
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Volume
Correct Answer
A. STATExplanation
The term "STAT" is commonly used in medical settings to indicate that a patient's condition is critical and requires immediate attention. It is derived from the Latin word "statim," which means immediately. When medical professionals use the term "STAT," it signifies that urgent action is necessary to prevent further complications or potential harm to the patient. Therefore, "STAT" is the correct answer as it effectively communicates a critical patient condition.Rate this question:
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- 11.
The space or distance between people during an interaction is called:
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Range of motion
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Area of definition
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Zone of comfort
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Safety zone
Correct Answer
A. Zone of comfortExplanation
The space or distance between people during an interaction is called the "zone of comfort." This refers to the personal space that individuals feel comfortable with when engaging with others. It varies from person to person and can be influenced by cultural norms and personal preferences. The zone of comfort is an important aspect of communication and can impact the level of comfort and trust between individuals during an interaction.Rate this question:
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- 12.
The Joint Commission is a(n):
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Proficiency testing agency
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Accrediting agency for health care facilities
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Agency that administers certifications
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Governmental agency that administers Medicare
Correct Answer
A. Accrediting agency for health care facilitiesExplanation
The Joint Commission is an accrediting agency for health care facilities. This means that it is responsible for evaluating and accrediting hospitals, clinics, and other health care organizations to ensure that they meet certain quality and safety standards. The Joint Commission conducts inspections and assessments of these facilities to determine if they are providing high-quality care and are in compliance with established guidelines and regulations. Accreditation from The Joint Commission is often seen as a mark of excellence and can be important for health care facilities to attract patients and secure reimbursement from insurance companies.Rate this question:
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- 13.
Veterans or Traditionalists are individuals who were born:
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Prior to the mid-1940's
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From the mid-1940's to 1964
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From 1965 to 1981
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From 1982 to 2000
Correct Answer
A. Prior to the mid-1940's -
- 14.
The definition of culture includes which of the following aspects?
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Anatomy and physiology
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Hair and eye color
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Traditions and values
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Combined family salary
Correct Answer
A. Traditions and valuesExplanation
Culture refers to the customs, beliefs, and practices that are shared by a particular group of people. It encompasses the traditions and values that are passed down from generation to generation, shaping the way individuals within that group think, behave, and interact with one another. This includes societal norms, rituals, language, art, music, and other elements that define a group's identity. Anatomy and physiology, hair and eye color, and combined family salary are not aspects of culture, as they are determined by biological factors and socioeconomic status, respectively.Rate this question:
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- 15.
Health literacy refers to:
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The ability to translate medical terms in foreign languages
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Positive feedback from a health care worker about a patient's health status
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Geriatric patient's outlook on their own health
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Written, spoken, or conceptual knowledge of health issues
Correct Answer
A. Written, spoken, or conceptual knowledge of health issuesExplanation
Health literacy refers to the knowledge and understanding of health-related information. It includes the ability to comprehend and use written, spoken, or conceptual information about health issues. This knowledge allows individuals to make informed decisions about their health, understand medical instructions, and navigate the healthcare system effectively. It does not specifically refer to translating medical terms in foreign languages, receiving positive feedback from healthcare workers, or the outlook of geriatric patients on their health.Rate this question:
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- 16.
High pitched voices are associated with:
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Panic
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Professionalism
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Happiness
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Melancholy
Correct Answer
A. PanicExplanation
High pitched voices are associated with panic because when a person is in a state of panic, their voice tends to become higher in pitch. This is due to the body's natural response to stress, which can cause tension in the vocal cords and result in a higher voice. Therefore, a high pitched voice can be an indicator of panic or heightened anxiety.Rate this question:
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- 17.
Generation Y, or Millenials, are individuals who were born:
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Prior to the mid-1940's
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From the mid-1940's to 1964
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From 1965 to 1981
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From 1982 to 2000
Correct Answer
A. From 1982 to 2000Explanation
Generation Y, or Millennials, refers to individuals who were born between 1982 and 2000. This generation is characterized by growing up with rapid advancements in technology, such as the internet and smartphones, and a strong focus on individuality and work-life balance. They are often seen as tech-savvy, adaptable, and socially conscious.Rate this question:
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- 18.
Which is an example of a barrier to communication with a patient?
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The sender
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The decoder
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A loud TV
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A supervisor
Correct Answer
A. A loud TVExplanation
A loud TV can be considered a barrier to communication with a patient because it can create noise and distractions, making it difficult for the patient to hear and understand what the healthcare provider is saying. This can hinder effective communication between the two parties, potentially leading to misunderstandings or misinterpretations of important information.Rate this question:
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- 19.
Which of the following terms refers to the intonation or pitch of one's voice?
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STAT
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Tone
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Pace
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Volume
Correct Answer
A. ToneExplanation
Tone refers to the intonation or pitch of one's voice. It is the quality or character of sound produced by the voice, and it can convey emotions, attitudes, or meanings. Tone can vary from high to low pitch, and it plays a crucial role in communication as it affects how a message is perceived and understood by others.Rate this question:
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- 20.
A patient's medical record can best be described as:
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A legal document the provides a chronological log of care
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A legal document that is available only to the patient's physician
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The procedure for a selected care plan
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Public information that may be disclosed during a financial inquiry
Correct Answer
A. A legal document the provides a chronological log of careExplanation
A patient's medical record can best be described as a legal document that provides a chronological log of care. This means that it is a formal document that records all the medical treatments, procedures, and interventions that a patient has received over a period of time. It serves as a comprehensive record of the patient's medical history and is used by healthcare professionals to track the patient's progress, make informed decisions about their care, and communicate with other healthcare providers. It is also considered a legal document because it can be used as evidence in legal proceedings or disputes related to the patient's medical care.Rate this question:
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- 21.
For most personal interactions among friends and many patient encounters, the most comfortable distance between the individuals is:
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Less than 12 inches
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18 inches to 4 feet
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4 feet to 12 feet
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More than 12 feet
Correct Answer
A. 18 inches to 4 feetExplanation
The most comfortable distance between individuals in most personal interactions among friends and patient encounters is between 18 inches to 4 feet. This distance allows for a close and intimate interaction while still maintaining personal space and comfort. Being too close (less than 12 inches) may invade personal space and make individuals uncomfortable, while being too far (4 feet to 12 feet or more than 12 feet) may create a sense of detachment and hinder effective communication. Therefore, the range of 18 inches to 4 feet strikes a balance between closeness and personal space.Rate this question:
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- 22.
What is the most error-free method for requesting a laboratory test?
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Handwritten requisitiion
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Computerized method
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Verbal method
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Verbal STAT method
Correct Answer
A. Computerized methodExplanation
The most error-free method for requesting a laboratory test is the computerized method. This is because computerized systems eliminate the risk of human error that can occur with handwritten requisitions or verbal methods. With a computerized method, all necessary information can be entered accurately and efficiently, reducing the chances of mistakes or miscommunication. Additionally, computerized systems often have built-in checks and validations to ensure that all required information is provided, further minimizing errors.Rate this question:
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- 23.
"Boomers" are individuals who were born:
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Prior to the mid-1940's
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From the mid-1940's to 1964
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From 1965 to 1981
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From 1982 to 2000
Correct Answer
A. From the mid-1940's to 1964Explanation
The term "Boomers" refers to individuals who were born from the mid-1940's to 1964. This generation is known as the baby boomers because there was a significant increase in birth rates during this period. Baby boomers experienced various historical events such as the civil rights movement, the Vietnam War, and the rise of technology. They are often characterized as being hardworking, competitive, and optimistic.Rate this question:
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- 24.
Generation Xers are individuals who were born:
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Prior to the 1940's
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From the mid-1940's to 1964
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From 1965 to 1981
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From 1982 to 2000
Correct Answer
A. From 1965 to 1981Explanation
Generation Xers are individuals who were born from 1965 to 1981. This time period is commonly accepted as the birth years for Generation X. They are often characterized as independent, adaptable, and resourceful individuals who grew up during a time of rapid technological advancements and societal changes. They are known for their work-life balance, entrepreneurial spirit, and skepticism towards institutions.Rate this question:
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- 25.
What does the abbreviation ADA stand for?
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American Diabetic Association
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Association for Drug Assays
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Association for Diagnostic Antibiotics
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Americans with Disabilities Act
Correct Answer
A. Americans with Disabilities ActExplanation
The correct answer is Americans with Disabilities Act. The Americans with Disabilities Act is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including employment, education, transportation, and public accommodations. It ensures that individuals with disabilities have equal rights and opportunities, and promotes inclusivity and accessibility for all.Rate this question:
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- 26.
What are "delta checks"?
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Competency checklists
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Manual recording system for laboratory results
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QC that allows for detection of significant changes in laboratory results
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QA methodology that allows for the monitoring of mislabeled specimens
Correct Answer
A. QC that allows for detection of significant changes in laboratory resultsExplanation
Delta checks are a quality control (QC) methodology used in laboratories to detect significant changes in laboratory results. This process involves comparing current test results with previous results from the same patient to identify any significant deviations. By monitoring these changes, laboratories can ensure the accuracy and reliability of their testing procedures and promptly identify any potential errors or issues. Delta checks are an essential component of QC in laboratories and play a crucial role in maintaining the quality of testing and patient care.Rate this question:
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- 27.
According to the National Federation of the Blind, sightless individuals and individuals with impaired vision or low vision are entitled to:
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The same rights a sighted individuals and not more
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Use a white cane or guide dog to walk independently
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Have their laboratory tests performed free of charge
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Have access to all parts of the laboratory without asking permission
Correct Answer
A. Use a white cane or guide dog to walk independentlyExplanation
The correct answer is "use a white cane or guide dog to walk independently." This answer is supported by the statement from the National Federation of the Blind, which states that individuals with impaired vision or low vision are entitled to use a white cane or guide dog to navigate and move around independently. This accommodation helps them to overcome their visual impairment and maintain their mobility.Rate this question:
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- 28.
Which of the following is one of the work characteristics/perspectives that differs among health care workers of different generations?
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Appreciation of beauty
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Behaviors towards authority figures
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Ability to speak multiple languages
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Ability to use a computer
Correct Answer
A. Behaviors towards authority figuresExplanation
The correct answer is behaviors towards authority figures. Different generations of healthcare workers may have different attitudes and behaviors when it comes to dealing with authority figures in the workplace. This could include differences in communication styles, levels of respect, and willingness to challenge or question authority. Understanding these generational differences is important for creating a harmonious and productive work environment in healthcare settings.Rate this question:
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- 29.
CPR stands for which term?
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Compliance of phlebotomy regulations
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Computerized patient record
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Controlled patient risk
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Computerized phlebotomy registry
Correct Answer
A. Computerized patient recordExplanation
CPR stands for computerized patient record. This term refers to a digital system that stores and manages patient health information, including medical history, diagnoses, medications, and treatment plans. It allows healthcare providers to access and update patient records in a secure and efficient manner, improving the quality of care and patient safety.Rate this question:
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- 30.
Which of the following terms refers to the speed and urgency of one's voice?
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STAT
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Tone
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Pace
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Volume
Correct Answer
A. PaceExplanation
Pace refers to the speed and urgency of one's voice. It determines the rate at which someone speaks and the sense of urgency or calmness conveyed through their speech. The pace of speech can vary depending on the situation or the emotions being expressed. A fast pace may indicate excitement or urgency, while a slower pace may convey relaxation or thoughtfulness.Rate this question:
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Mar 21, 2023Quiz Edited by
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Feb 24, 2011Quiz Created by
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