Phb 211 Chapter2 Exam

30 Questions | By Alexdm4 | Updated: Mar 21, 2022 | Attempts: 356

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1.

A patient's medical record can best be described as:
- A.
  
  A legal document the provides a chronological log of care
- B.
  
  A legal document that is available only to the patient's physician
- C.
  
  The procedure for a selected care plan
- D.
  
  Public information that may be disclosed during a financial inquiry
2.

The Joint Commission is a(n):
- A.
  
  Proficiency testing agency
- B.
  
  Accrediting agency for health care facilities
- C.
  
  Agency that administers certifications
- D.
  
  Governmental agency that administers Medicare
3.

Which is an example of a barrier to communication with a patient?
- A.
  
  The sender
- B.
  
  The decoder
- C.
  
  A loud TV
- D.
  
  A supervisor
4.

Health literacy refers to:
- A.
  
  The ability to translate medical terms in foreign languages
- B.
  
  Positive feedback from a health care worker about a patient's health status
- C.
  
  Geriatric patient's outlook on their own health
- D.
  
  Written, spoken, or conceptual knowledge of health issues
5.

"Boomers" are individuals who were born:
- A.
  
  Prior to the mid-1940's
- B.
  
  From the mid-1940's to 1964
- C.
  
  From 1965 to 1981
- D.
  
  From 1982 to 2000
6.

"DOB" stands for:
- A.
  
  Don't offer beverages
- B.
  
  Date of breakfast
- C.
  
  Date of birth
- D.
  
  Department of bloodwork
7.

Generation Xers are individuals who were born:
- A.
  
  Prior to the 1940's
- B.
  
  From the mid-1940's to 1964
- C.
  
  From 1965 to 1981
- D.
  
  From 1982 to 2000
8.

What is Braille?
- A.
  
  A system of writing for visually impaired or sightless individuals
- B.
  
  A sound system that intensifies volume
- C.
  
  The level of deafness of an individual
- D.
  
  Written instruction booklet for health care procedures
9.

Which of the following statements is appropriate during a phlebotomy procedure?
- A.
  
  "This won't hurt a bit"
- B.
  
  "Your name is Mrs. Jones, isn't it?"
- C.
  
  "You are required to cooperate with this"
- D.
  
  "Could you please spell your last name for me?"
10.

Generation Y, or Millenials, are individuals who were born:
- A.
  
  Prior to the mid-1940's
- B.
  
  From the mid-1940's to 1964
- C.
  
  From 1965 to 1981
- D.
  
  From 1982 to 2000
11.

Veterans or Traditionalists are individuals who were born:
- A.
  
  Prior to the mid-1940's
- B.
  
  From the mid-1940's to 1964
- C.
  
  From 1965 to 1981
- D.
  
  From 1982 to 2000
12.

Which of the following is a key element in effective communication?
- A.
  
  Active listening
- B.
  
  Critical values
- C.
  
  Eye-color distinctions
- D.
  
  Point-of-care procedures
13.

Which of the following is one of the work characteristics/perspectives that differs among health care workers of different generations?
- A.
  
  Appreciation of beauty
- B.
  
  Behaviors towards authority figures
- C.
  
  Ability to speak multiple languages
- D.
  
  Ability to use a computer
14.

If a non-English speaking patient is scheduled to have a blood specimen collection,the health care worker should:
- A.
  
  Find an interpreter or other method to communicate th information
- B.
  
  Use sign language to communicate the message
- C.
  
  Use a computer to show pictures of the procedure
- D.
  
  Continue with the procedure knowing that the patient may only partially understand
15.

Slouching posture, a nonverbal behavior, conveys what message?
- A.
  
  Confidence
- B.
  
  Pride
- C.
  
  Laziness
- D.
  
  Attention to detail
16.

Which of the following terms refers to the speed and urgency of one's voice?
- A.
  
  STAT
- B.
  
  Tone
- C.
  
  Pace
- D.
  
  Volume
17.

What are "delta checks"?
- A.
  
  Competency checklists
- B.
  
  Manual recording system for laboratory results
- C.
  
  QC that allows for detection of significant changes in laboratory results
- D.
  
  QA methodology that allows for the monitoring of mislabeled specimens
18.

What feelings does one experience when a stranger gets "too close for comfort"?
- A.
  
  Anxiety
- B.
  
  Joy
- C.
  
  Confidence
- D.
  
  Security
19.

Which of the following terms refers to the intonation or pitch of one's voice?
- A.
  
  STAT
- B.
  
  Tone
- C.
  
  Pace
- D.
  
  Volume
20.

Which of the following terms would communicate a critical patient condition?
- A.
  
  STAT
- B.
  
  Tone
- C.
  
  Pace
- D.
  
  Volume
21.

The definition of culture includes which of the following aspects?
- A.
  
  Anatomy and physiology
- B.
  
  Hair and eye color
- C.
  
  Traditions and values
- D.
  
  Combined family salary
22.

CPR stands for which term?
- A.
  
  Compliance of phlebotomy regulations
- B.
  
  Computerized patient record
- C.
  
  Controlled patient risk
- D.
  
  Computerized phlebotomy registry
23.

According to the National Federation of the Blind, sightless individuals and individuals with impaired vision or low vision are entitled to:
- A.
  
  The same rights a sighted individuals and not more
- B.
  
  Use a white cane or guide dog to walk independently
- C.
  
  Have their laboratory tests performed free of charge
- D.
  
  Have access to all parts of the laboratory without asking permission
24.

What does the abbreviation ADA stand for?
- A.
  
  American Diabetic Association
- B.
  
  Association for Drug Assays
- C.
  
  Association for Diagnostic Antibiotics
- D.
  
  Americans with Disabilities Act
25.

Which of the following data should be considered confidential?
- A.
  
  Laboratory test results
- B.
  
  Patient's bill of rights
- C.
  
  Nonprofit staus of the health care facility
- D.
  
  Universal precautions