HP SP Week 1

2.

The information below is needed to work an account. Check all that apply.

Patient Name
Date of Service
Balance
Insurance ID Number
Insurance Response
Guarantor Name
Aging

Correct Answer(s)

A. Date of Service
A. Balance
A. Insurance Response
A. Aging

Explanation

The information needed to work an account includes the date of service, balance, insurance response, and aging. These details are important for managing patient accounts and ensuring that payments are properly processed. The date of service helps to track when the services were provided, while the balance indicates the amount owed by the patient. The insurance response is necessary to determine if the claim has been processed and paid by the insurance company. Aging refers to the length of time the account has been outstanding and helps prioritize follow-up actions.

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3.

Where can we edit the guarantor's demographic information?

Patient Registration
Enterprise Guarantor
Liability Buckets
Account Summary

Correct Answer

A. Patient Registration

Explanation

In order to edit the guarantor's demographic information, we can go to the Patient Registration section. This is the most logical place to make changes to the guarantor's personal details, as it is specifically related to the patient's registration process. The other options, such as Enterprise Guarantor, Liability Buckets, and Account Summary, do not directly relate to editing demographic information and are therefore not the correct answer.

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4.

Name the three most common account types.

Guarantor, Patient, Family
Outpatient, Inpatient, Hospice
Personal Family, Work Comp, TPL/MVA
MVA, Company, Personal Family

Correct Answer

A. Personal Family, Work Comp, TPL/MVA

Explanation

The correct answer is Personal Family, Work Comp, TPL/MVA. These three account types are commonly used in various settings. Personal Family accounts are for individuals and their immediate family members. Work Comp accounts are for employees who have been injured on the job and require medical treatment. TPL/MVA accounts are for third-party liability cases or motor vehicle accidents where another party is responsible for the medical expenses. These three account types cover a wide range of scenarios and are frequently encountered in healthcare and insurance settings.

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5.

When the balance is resolved, you do not complete the account from the WQ. True or False?

True
False

Correct Answer

A. False

Explanation

When the balance is resolved, you do not complete the account from the WQ. False.

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6.

What activities do you use when working accounts in the WQ? Check all that apply.

106 - ProSource Follow-up
107 - Co-worker Review
108 - Client Review
109 - Patient Follow-up
110 - Supervisor Review

Correct Answer

A. 109 - Patient Follow-up

Explanation

The correct answer is 109 - Patient Follow-up. When working accounts in the WQ, one of the activities is to follow up with patients. This involves reaching out to patients to discuss their accounts, answer any questions they may have, and ensure that any necessary actions are taken to resolve any issues or concerns they may have. Patient follow-up is an important part of the account management process, as it helps to maintain a positive relationship with patients and ensure that their needs are being met.

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7.

Which of the systems below do we use when working with Health Partners? Check all that apply.

AIM
UCS 2
Affinity
Artiva
Epic
Meditech

Correct Answer(s)

A. Artiva
A. Epic

Explanation

When working with Health Partners, we use the Artiva and Epic systems.

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8.

Which systems can we utilize to run payments for Health Partner patients?

Xpress Drafts
AIM
Epic
UCS 2
Claims Xpress

Correct Answer(s)

A. Xpress Drafts
A. Claims Xpress

Explanation

Xpress Drafts and Claims Xpress are the systems that can be utilized to run payments for Health Partner patients. These systems are likely integrated with the Health Partner's payment processing infrastructure and provide the necessary functionality to process and manage payments for patients. Xpress Drafts may be used for drafting payments, while Claims Xpress may be used for processing and managing insurance claims.

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9.

Where can you locate consent to speak with someone other than the guarantor? Check all that apply.

Account Notes
Billing note on Snapshot
Patient Registration
Admin tab in chart
Liability Buckets
UCS 2
Coding Information

Correct Answer(s)

A. Billing note on Snapshot
A. Admin tab in chart

Explanation

The consent to speak with someone other than the guarantor can be located in the billing note on Snapshot and the Admin tab in the chart. These two sources provide information about who is authorized to speak on behalf of the patient and can be contacted for any queries or discussions related to the account. The other options mentioned in the question, such as Account Notes, Patient Registration, Liability Buckets, UCS 2, and Coding Information, do not specifically mention consent to speak with someone other than the guarantor. Therefore, they are not applicable in this context.

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10.

Which of the following situations listed below will allow us to pull accounts back from collections? Check all that apply.

Error in TPP
Customer Service
Co-Worker advised
Patient Requested
Balance needs to be billed to insurance
Account sent more than three days
Account sent within the last three days
Sympathy removal for the patient

Correct Answer(s)

A. Error in TPP
A. Customer Service
A. Balance needs to be billed to insurance
A. Account sent within the last three days

Explanation

Accounts can be pulled back from collections in the following situations: Error in TPP (Third Party Platform), Customer Service, Balance needs to be billed to insurance, and Account sent within the last three days.

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11.

You would use Activity 13 when changing the account status. True or False?

True
False

Correct Answer

A. True

Explanation

Activity 13 is used when changing the account status. This implies that there is a specific activity or step in a process that involves altering the account status. Therefore, the statement "True" indicates that Activity 13 is indeed used for this purpose.

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12.

What two situations would require you to add a post-it to an envelope you filled out for the front desk?

When the name has an Alpha split of A-K
When there is more than one document per envelope
When the name has an Alpha split of L-Z
Name on envelope and document do not match
When the document is a receipt
When the document is a financial assistance application

Correct Answer(s)

A. When there is more than one document per envelope
A. Name on envelope and document do not match

Explanation

When there is more than one document per envelope, it is necessary to add a post-it to the envelope to indicate that there are multiple documents inside. This helps to ensure that all the documents are accounted for and not lost. Additionally, when the name on the envelope and the document inside do not match, a post-it is added to provide clarification and avoid any confusion or misplacement of the documents.

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HP Sp Week 1

Medical Assistance needs to be checked on every P/F account while working in the WQ. True or False?

Quiz Preview

The information below is needed to work an account. Check all that apply.

Where can we edit the guarantor's demographic information?

Name the three most common account types.

When the balance is resolved, you do not complete the account from the WQ. True or False?

What activities do you use when working accounts in the WQ? Check all that apply.

Which of the systems below do we use when working with Health Partners? Check all that apply.

Which systems can we utilize to run payments for Health Partner patients?

Where can you locate consent to speak with someone other than the guarantor? Check all that apply.

Which of the following situations listed below will allow us to pull accounts back from collections? Check all that apply.

You would use Activity 13 when changing the account status. True or False?

What two situations would require you to add a post-it to an envelope you filled out for the front desk?