HP Sp Week 1

14 Questions | Total Attempts: 48

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Account Quizzes & Trivia

Questions and Answers
  • 1. 
    Medical Assistance needs to be checked on every P/F account while working in the WQ. True or False?
    • A. 

      True

    • B. 

      False

  • 2. 
    The information below is needed to work an account. Check all that apply.
    • A. 

      Patient Name

    • B. 

      Date of Service

    • C. 

      Balance

    • D. 

      Insurance ID Number

    • E. 

      Insurance Response

    • F. 

      Guarantor Name

    • G. 

      Aging

  • 3. 
    Where can we edit the guarantor's demographic information?
    • A. 

      Patient Registration

    • B. 

      Enterprise Guarantor

    • C. 

      Liability Buckets

    • D. 

      Account Summary

  • 4. 
    Name the three most common account types.
    • A. 

      Guarantor, Patient, Family

    • B. 

      Outpatient, Inpatient, Hospice

    • C. 

      Personal Family, Work Comp, TPL/MVA

    • D. 

      MVA, Company, Personal Family

  • 5. 
    When the balance is resolved, you do not complete the account from the WQ. True or False?
    • A. 

      True

    • B. 

      False

  • 6. 
    What activities do you use when working accounts in the WQ? Check all that apply.
    • A. 

      106 - ProSource Follow-up

    • B. 

      107 - Co-worker Review

    • C. 

      108 - Client Review

    • D. 

      109 - Patient Follow-up

    • E. 

      110 - Supervisor Review

  • 7. 
    Which of the systems below do we use when working with Health Partners? Check all that apply.
    • A. 

      AIM

    • B. 

      UCS 2

    • C. 

      Affinity

    • D. 

      Artiva

    • E. 

      Epic

    • F. 

      Meditech

  • 8. 
    Which systems can we utilize to run payments for Health Partner patients?
    • A. 

      Xpress Drafts

    • B. 

      AIM

    • C. 

      Epic

    • D. 

      UCS 2

    • E. 

      Claims Xpress

  • 9. 
    Where can you locate consent to speak with someone other than the guarantor? Check all that apply.
    • A. 

      Account Notes

    • B. 

      Billing note on Snapshot

    • C. 

      Patient Registration

    • D. 

      Admin tab in chart

    • E. 

      Liability Buckets

    • F. 

      UCS 2

    • G. 

      Coding Information

  • 10. 
    Which of the following situations listed below will allow us to pull accounts back from collections? Check all that apply.
    • A. 

      Error in TPP

    • B. 

      Customer Service

    • C. 

      Co-Worker advised

    • D. 

      Patient Requested

    • E. 

      Balance needs to be billed to insurance

    • F. 

      Account sent more than three days

    • G. 

      Account sent within the last three days

    • H. 

      Sympathy removal for the patient

  • 11. 
    You would use Activity 13 when changing the account status. True or False?
    • A. 

      True

    • B. 

      False

  • 12. 
    What two situations would require you to add a post-it to an envelope you filled out for the front desk?
    • A. 

      When the name has an Alpha split of A-K

    • B. 

      When there is more than one document per envelope

    • C. 

      When the name has an Alpha split of L-Z

    • D. 

      Name on envelope and document do not match

    • E. 

      When the document is a receipt

    • F. 

      When the document is a financial assistance application

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