HP Sp Week 1
- 1.Medical Assistance needs to be checked on every P/F account while working in the WQ. True or False?
- A.
True
- B.
False
- 2.The information below is needed to work an account. Check all that apply.
- A.
Patient Name
- B.
Date of Service
- C.
Balance
- D.
Insurance ID Number
- E.
Insurance Response
- F.
Guarantor Name
- G.
Aging
- 3.Where can we edit the guarantor's demographic information?
- A.
Patient Registration
- B.
Enterprise Guarantor
- C.
Liability Buckets
- D.
Account Summary
- 4.Name the three most common account types.
- A.
Guarantor, Patient, Family
- B.
Outpatient, Inpatient, Hospice
- C.
Personal Family, Work Comp, TPL/MVA
- D.
MVA, Company, Personal Family
- 5.When the balance is resolved, you do not complete the account from the WQ. True or False?
- A.
True
- B.
False
- 6.What activities do you use when working accounts in the WQ? Check all that apply.
- A.
106 - ProSource Follow-up
- B.
107 - Co-worker Review
- C.
108 - Client Review
- D.
109 - Patient Follow-up
- E.
110 - Supervisor Review
- 7.Which of the systems below do we use when working with Health Partners? Check all that apply.
- A.
AIM
- B.
UCS 2
- C.
Affinity
- D.
Artiva
- E.
Epic
- F.
Meditech
- 8.Which systems can we utilize to run payments for Health Partner patients?
- A.
Xpress Drafts
- B.
AIM
- C.
Epic
- D.
UCS 2
- E.
Claims Xpress
- 9.Where can you locate consent to speak with someone other than the guarantor? Check all that apply.
- A.
Account Notes
- B.
Billing note on Snapshot
- C.
Patient Registration
- D.
Admin tab in chart
- E.
Liability Buckets
- F.
UCS 2
- G.
Coding Information
- 10.Which of the following situations listed below will allow us to pull accounts back from collections? Check all that apply.
- A.
Error in TPP
- B.
Customer Service
- C.
Co-Worker advised
- D.
Patient Requested
- E.
Balance needs to be billed to insurance
- F.
Account sent more than three days
- G.
Account sent within the last three days
- H.
Sympathy removal for the patient
- 11.You would use Activity 13 when changing the account status. True or False?
- A.
True
- B.
False
- 12.What two situations would require you to add a post-it to an envelope you filled out for the front desk?
- A.
When the name has an Alpha split of A-K
- B.
When there is more than one document per envelope
- C.
When the name has an Alpha split of L-Z
- D.
Name on envelope and document do not match
- E.
When the document is a receipt
- F.
When the document is a financial assistance application
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