This is the midterm exam for PC Support for the 09/10 school year.
Firewire
Universal Serial Bus
Ethernet
Parallel
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True
False
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Snow Leopard
Windows 7
Linux
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True
False
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False
True
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School network is down
Wireless Internet is down
Active Directory is down
The student has had their Internet permissions group removed from their account in Active Directory
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Movies
Podcasts
Music
Documents
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Ask the teacher
Email it or use iChat file transfer it to send it to the teacher, just in case.
Drop the file into the Dropbox. If you have previously turned it in, you will get a message asking you to "replace" the file. Then you know that you have turned it in.
Just skip it and assume you have already turned it in.
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Network card
Sound card
Internet card
Video card
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Code
Nibbles
Bits
Gigs
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No
Yes
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True
False
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On your dock
In your documents
In Safari
On the menu bar of your desktop
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CPU
Motherboard
RAMM
Heat sink
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Firmware
Hybridware
Medianware
Embedware
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Plug and Play
Installware
Install ease
Software
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Voltage meter
Alarm clock
System clock
CPU
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Yes
No
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Network card
Sound card
Video card
Graphics card
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Network card
Video card
Sound card
Graphics card
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Finder window
Dock
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RAM
CD
DIMM
SIMM
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True
False
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Cool the CPU
Cool the tower
Act as a barrier between the CPU and motherboard
To hold the memory and protect it from damage
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Excel
Word
Word Perfect
Power Point
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To store music
To create music
To make movies
To create Podcasts
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Upkeep
Development
Installation
Training
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New computer users
Problems with legacy systems
Installation of new systems
Cost of tech support
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Excel
Word
Power Point
Publisher
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USB port
Serial port
Firewire port
Parallel port
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Cmd, Shift, 4
Cmd, Shift, 3
Cmd, Option, Esc
Cmd, Q
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Information
Development
Design
Hardware
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Power supply
CPU
Chipset
Traces
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The Internet
The Windows OS
A computer
Stoneware
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Cmd, Shift, 4
Cmd, Shift, 3
Cmd, Option, Esc
Cmd Q
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Click (and hold) on the corresponding application icon on your Dock. Then click Quit.
With the appropriate application name on the Menu Bar, click the name of the application and then click Quit.
With the appropriate application name on the Menu Bar, use the keyboard shortcut, Cmd Q.
Type the name of the application in Spotlight and then click Quit
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Your computer is not connected to the internet
Your computer will not let you log in
Your computer is broken
Your computer is not connected to the network
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Microsoft Word
Power Point
Excel
Access
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Protocols
Wires
Roads
Traces
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No
Yes
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Secondary storage
Primary storage
Temporary storage
Volatile
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By accessing System Preferences and then Printer settings
By accessing System Preferences and then Network settings
By accessing your printer preferences
By accessing your printer through the share drive
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Mac
PC
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Check to see if the printer is connected to the school network
Print a network diagnostic page
Check to see if it has paper
Check to see if error or warning lights are on or blinking
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1 million
1 thousand
1 billion
25
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Mac
PC
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1 million
1 thousand
1 billion
25
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Better Training
Less customer problems
Feedback
Problems solved once they happen
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