OSS EMEA TRADING EXAM

1. What is the contact chat channel for the OSS EMEA Trading Team?

USC_OSS_Zurich

USC_Trad_Global_EMEA

OSS_USC_EMEACorp

USC_OSS_EMEATrad

2. Are USC agents allowed to remote onto a trading customer’s machine?

Yes.

No.

3. What information is MANDATORY in all tickets sent to the OSS EMEA Corporate Team?

Workstation ID.

Customers contact details (phone / desk location).

Description of the Incident.

Any troubleshooting that was carried out.

All of the above.

4. What are the operating hours of the OSS EMEA Trading Team (local Zurich Time)?

6:30 am - 8:00 pm.

6:00 am - 8:00 pm.

9:00 am - 5:00 pm.

None of the above.

5. Is the USC allowed to remote into a machine supported by the OSS EMEA Trading Team?

Yes.

No.

Only with approval from a Deputy or Team Leader.

Only with approval from OSS.

All of the above.

6. What business group does the OSS EMEA Trading Team provide support to?

FICC.

Equities.

Both of the above.

7. Do they provide Out of Hours Support?

Yes.

No.

Only on prior arrangement.

8. What support changes does OSS EMEA Trading make following an Infrastructure weekend?

They provide support after working hours to assist with the infrastructure changes.

They come into the office earlier on Monday morning.

They come into the office on the weekend to assist with support and changes.

All of the above.

None of the above.

Oss Emea Trading Exam