Oss Emea Trading Exam
Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password. Your score will be automatically sent to a mailbox once you finish the exam.
- 1.What are the operating hours of the OSS EMEA Trading Team (local Zurich Time)?
- A.
6:30 am - 8:00 pm.
- B.
6:00 am - 8:00 pm.
- C.
9:00 am - 5:00 pm.
- D.
None of the above.
- 2.What is the contact chat channel for the OSS EMEA Trading Team?
- A.
USC_OSS_Zurich
- B.
USC_Trad_Global_EMEA
- C.
OSS_USC_EMEACorp
- D.
USC_OSS_EMEATrad
- 3.Are USC agents allowed to remote onto a trading customer’s machine?
- A.
Yes.
- B.
No.
- 4.What information is MANDATORY in all tickets sent to the OSS EMEA Corporate Team?
- A.
Workstation ID.
- B.
Customers contact details (phone / desk location).
- C.
Description of the Incident.
- D.
Any troubleshooting that was carried out.
- E.
All of the above.
- 5.What support changes does OSS EMEA Trading make following an Infrastructure weekend?
- A.
They provide support after working hours to assist with the infrastructure changes.
- B.
They come into the office earlier on Monday morning.
- C.
They come into the office on the weekend to assist with support and changes.
- D.
All of the above.
- E.
None of the above.
- 6.Do they provide Out of Hours Support?
- A.
Yes.
- B.
No.
- C.
Only on prior arrangement.
- 7.What business group does the OSS EMEA Trading Team provide support to?
- A.
FICC.
- B.
Equities.
- C.
Both of the above.
- 8.Is the USC allowed to remote into a machine supported by the OSS EMEA Trading Team?
- A.
Yes.
- B.
No.
- C.
Only with approval from a Deputy or Team Leader.
- D.
Only with approval from OSS.
- E.
All of the above.
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