Oss Emea Trading Exam

8 Questions | Total Attempts: 33

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Oss Emea Trading Exam - Quiz

Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password. Your score will be automatically sent to a mailbox once you finish the exam.


Questions and Answers
  • 1. 
    What are the operating hours of the OSS EMEA Trading Team (local Zurich Time)?
    • A. 

      6:30 am - 8:00 pm.

    • B. 

      6:00 am - 8:00 pm.

    • C. 

      9:00 am - 5:00 pm.

    • D. 

      None of the above.

  • 2. 
    What is the contact chat channel for the OSS EMEA Trading Team?
    • A. 

      USC_OSS_Zurich

    • B. 

      USC_Trad_Global_EMEA

    • C. 

      OSS_USC_EMEACorp

    • D. 

      USC_OSS_EMEATrad

  • 3. 
    Are USC agents allowed to remote onto a trading customer’s machine?
    • A. 

      Yes.

    • B. 

      No.

  • 4. 
    What information is MANDATORY in all tickets sent to the OSS EMEA Corporate Team?
    • A. 

      Workstation ID.

    • B. 

      Customers contact details (phone / desk location).

    • C. 

      Description of the Incident.

    • D. 

      Any troubleshooting that was carried out.

    • E. 

      All of the above.

  • 5. 
    What support changes does OSS EMEA Trading make following an Infrastructure weekend?
    • A. 

      They provide support after working hours to assist with the infrastructure changes.

    • B. 

      They come into the office earlier on Monday morning.

    • C. 

      They come into the office on the weekend to assist with support and changes.

    • D. 

      All of the above.

    • E. 

      None of the above.

  • 6. 
    Do they provide Out of Hours Support?
    • A. 

      Yes.

    • B. 

      No.

    • C. 

      Only on prior arrangement.

  • 7. 
    What business group does the OSS EMEA Trading Team provide support to?
    • A. 

      FICC.

    • B. 

      Equities.

    • C. 

      Both of the above.

  • 8. 
    Is the USC allowed to remote into a machine supported by the OSS EMEA Trading Team?
    • A. 

      Yes.

    • B. 

      No.

    • C. 

      Only with approval from a Deputy or Team Leader.

    • D. 

      Only with approval from OSS.

    • E. 

      All of the above.

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