OSS EMEA MDS CCT EXAM

1. What are the operating hours of the OSS EMEA MDS CCT Team (local Zurich Time)?

7:00 am - 7:00 pm.

6:00 am - 8:00 pm.

9:00 am - 5:00 pm.

None of the above.

2. Do they provide Out of Hours Support?

Yes.

No.

3. Are USC agents allowed to remote onto a trading customer’s machine?

Yes.

No.

4. What information is MANDATORY in all tickets sent to the OSS EMEA MDS CCT Team?

Workstation ID.

Customers contact details (phone / desk location).

Description of the Incident.

Any troubleshooting that was carried out.

All of the above.

5. Who is the best person to approach if you cannot get in contact with the OSS EMEA MDS CCT Team?

Queue Management.

The OSS EMEA MDS CCT Team Leader.

A USC Team Leader or Deputy.

None of the above.

6. If a MDS related incident is raised is that ticket deemed an 'Urgent ticket'?

Yes.

No.

7. What should you do after raising a ticket to the OSS EMEA MDS CCT Team?

Put the ticket into a state of 'high' priority.

Chat the ticket to the team on the 'MDS_DTS_CH' chat channel.

Leave the ticket in the queue to be actioned when the team is ready.

None of the above.

8. What does the OSS EMEA MDS CCT Team provide support for?

2nd and 3rd Level Market Data Service support.

A more personalised service to their customers.

Install and support hardware and software.

All of the above.

9. Who monitors the OSS EMEA MDS CCT Teams Remedy ticket queue?

USC Queue Management.

All OSS UK Fixed Income team members.

USC Deputies.

None of the above.

Oss Emea Mds CCT Exam

1. What are the operating hours of the OSS EMEA MDS CCT Team (local Zurich Time)?

2.

What first name or nickname would you like us to use?

2. Do they provide Out of Hours Support?

3. Are USC agents allowed to remote onto a trading customer’s machine?

4. What information is MANDATORY in all tickets sent to the OSS EMEA MDS CCT Team?

5. Who is the best person to approach if you cannot get in contact with the OSS EMEA MDS CCT Team?

6. If a MDS related incident is raised is that ticket deemed an 'Urgent ticket'?

7. What should you do after raising a ticket to the OSS EMEA MDS CCT Team?

8. What does the OSS EMEA MDS CCT Team provide support for?

9. Who monitors the OSS EMEA MDS CCT Teams Remedy ticket queue?