Oss Emea Mds CCT Exam
Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
Your score will be automatically sent to a mailbox once you finish the exam.
- 1.
What does the OSS EMEA MDS CCT Team provide support for?
- A.
2nd and 3rd Level Market Data Service support.
- B.
A more personalised service to their customers.
- C.
Install and support hardware and software.
- D.
All of the above.
Correct Answer
D. All of the above. -
- 2.
What are the operating hours of the OSS EMEA MDS CCT Team (local Zurich Time)?
- A.
7:00 am - 7:00 pm.
- B.
6:00 am - 8:00 pm.
- C.
9:00 am - 5:00 pm.
- D.
None of the above.
Correct Answer
A. 7:00 am - 7:00 pm. -
- 3.
Do they provide Out of Hours Support?
- A.
Yes.
- B.
No.
Correct Answer
B. No. -
- 4.
If a MDS related incident is raised is that ticket deemed an 'Urgent ticket'?
- A.
Yes.
- B.
No.
Correct Answer
A. Yes. -
- 5.
Who monitors the OSS EMEA MDS CCT Teams Remedy ticket queue?
- A.
USC Queue Management.
- B.
All OSS UK Fixed Income team members.
- C.
USC Deputies.
- D.
None of the above.
Correct Answer
D. None of the above. -
- 6.
What should you do after raising a ticket to the OSS EMEA MDS CCT Team?
- A.
Put the ticket into a state of 'high' priority.
- B.
Chat the ticket to the team on the 'MDS_DTS_CH' chat channel.
- C.
Leave the ticket in the queue to be actioned when the team is ready.
- D.
None of the above.
Correct Answer
B. Chat the ticket to the team on the 'MDS_DTS_CH' chat channel. -
- 7.
Are USC agents allowed to remote onto a trading customer’s machine?
- A.
Yes.
- B.
No.
Correct Answer
B. No. -
- 8.
What information is MANDATORY in all tickets sent to the OSS EMEA MDS CCT Team?
- A.
Workstation ID.
- B.
Customers contact details (phone / desk location).
- C.
Description of the Incident.
- D.
Any troubleshooting that was carried out.
- E.
All of the above.
Correct Answer
E. All of the above. -
- 9.
Who is the best person to approach if you cannot get in contact with the OSS EMEA MDS CCT Team?
- A.
Queue Management.
- B.
The OSS EMEA MDS CCT Team Leader.
- C.
A USC Team Leader or Deputy.
- D.
None of the above.
Correct Answer
C. A USC Team Leader or Deputy. -
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Mar 20, 2022Quiz Edited by
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Mar 13, 2009Quiz Created by
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