Oss Emea Mds CCT Exam

9 Questions | By Mbt-admin | Last updated: Mar 20, 2022 | Total Attempts: 39

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Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password. Your score will be automatically sent to a mailbox once you finish the exam.

Questions and Answers

1.

What does the OSS EMEA MDS CCT Team provide support for?
- A.
  
  2nd and 3rd Level Market Data Service support.
- B.
  
  A more personalised service to their customers.
- C.
  
  Install and support hardware and software.
- D.
  
  All of the above.
2.

What are the operating hours of the OSS EMEA MDS CCT Team (local Zurich Time)?
- A.
  
  7:00 am - 7:00 pm.
- B.
  
  6:00 am - 8:00 pm.
- C.
  
  9:00 am - 5:00 pm.
- D.
  
  None of the above.
3.

Do they provide Out of Hours Support?
- A.
  
  Yes.
- B.
  
  No.
4.

If a MDS related incident is raised is that ticket deemed an 'Urgent ticket'?
- A.
  
  Yes.
- B.
  
  No.
5.

Who monitors the OSS EMEA MDS CCT Teams Remedy ticket queue?
- A.
  
  USC Queue Management.
- B.
  
  All OSS UK Fixed Income team members.
- C.
  
  USC Deputies.
- D.
  
  None of the above.
6.

What should you do after raising a ticket to the OSS EMEA MDS CCT Team?
- A.
  
  Put the ticket into a state of 'high' priority.
- B.
  
  Chat the ticket to the team on the 'MDS_DTS_CH' chat channel.
- C.
  
  Leave the ticket in the queue to be actioned when the team is ready.
- D.
  
  None of the above.
7.

Are USC agents allowed to remote onto a trading customer’s machine?
- A.
  
  Yes.
- B.
  
  No.
8.

What information is MANDATORY in all tickets sent to the OSS EMEA MDS CCT Team?
- A.
  
  Workstation ID.
- B.
  
  Customers contact details (phone / desk location).
- C.
  
  Description of the Incident.
- D.
  
  Any troubleshooting that was carried out.
- E.
  
  All of the above.
9.

Who is the best person to approach if you cannot get in contact with the OSS EMEA MDS CCT Team?
- A.
  
  Queue Management.
- B.
  
  The OSS EMEA MDS CCT Team Leader.
- C.
  
  A USC Team Leader or Deputy.
- D.
  
  None of the above.