Oss Emea Mds CCT Exam
-
What are the operating hours of the OSS EMEA MDS CCT Team (local Zurich Time)?
-
7:00 am - 7:00 pm.
-
6:00 am - 8:00 pm.
-
9:00 am - 5:00 pm.
-
None of the above.
-
Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
Your score will be automatically sent to a mailbox once you finish the exam.
Quiz Preview
- 2.
Do they provide Out of Hours Support?
-
Yes.
-
No.
Correct Answer
A. No. -
- 3.
Are USC agents allowed to remote onto a trading customer’s machine?
-
Yes.
-
No.
Correct Answer
A. No. -
- 4.
What information is MANDATORY in all tickets sent to the OSS EMEA MDS CCT Team?
-
Workstation ID.
-
Customers contact details (phone / desk location).
-
Description of the Incident.
-
Any troubleshooting that was carried out.
-
All of the above.
Correct Answer
A. All of the above. -
- 5.
Who is the best person to approach if you cannot get in contact with the OSS EMEA MDS CCT Team?
-
Queue Management.
-
The OSS EMEA MDS CCT Team Leader.
-
A USC Team Leader or Deputy.
-
None of the above.
Correct Answer
A. A USC Team Leader or Deputy. -
- 6.
If a MDS related incident is raised is that ticket deemed an 'Urgent ticket'?
-
Yes.
-
No.
Correct Answer
A. Yes. -
- 7.
What should you do after raising a ticket to the OSS EMEA MDS CCT Team?
-
Put the ticket into a state of 'high' priority.
-
Chat the ticket to the team on the 'MDS_DTS_CH' chat channel.
-
Leave the ticket in the queue to be actioned when the team is ready.
-
None of the above.
Correct Answer
A. Chat the ticket to the team on the 'MDS_DTS_CH' chat channel. -
- 8.
What does the OSS EMEA MDS CCT Team provide support for?
-
2nd and 3rd Level Market Data Service support.
-
A more personalised service to their customers.
-
Install and support hardware and software.
-
All of the above.
Correct Answer
A. All of the above. -
- 9.
Who monitors the OSS EMEA MDS CCT Teams Remedy ticket queue?
-
USC Queue Management.
-
All OSS UK Fixed Income team members.
-
USC Deputies.
-
None of the above.
Correct Answer
A. None of the above. -
Quiz Review Timeline (Updated): Mar 20, 2022 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 20, 2022Quiz Edited by
ProProfs Editorial Team -
Mar 13, 2009Quiz Created by
Mbt-admin
Back to top