Oss Emea Mds CCT Exam

9 Questions | Attempts: 39
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  • 1/9 Questions

    What are the operating hours of the OSS EMEA MDS CCT Team (local Zurich Time)?

    • 7:00 am - 7:00 pm.
    • 6:00 am - 8:00 pm.
    • 9:00 am - 5:00 pm.
    • None of the above.
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About This Quiz



Please answer all questions.

Passing mark is 80%.

Exam time is unlimited.

Use your GPN for the Name field.

Contact your Team Leader or Deputy for the password.

Your score will be automatically sent to a mailbox once you finish the exam.

CCT Quizzes & Trivia

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  • 2. 

    Do they provide Out of Hours Support?

    • Yes.

    • No.

    Correct Answer
    A. No.
  • 3. 

    Are USC agents allowed to remote onto a trading customer’s machine?

    • Yes.

    • No.

    Correct Answer
    A. No.
  • 4. 

    What information is MANDATORY in all tickets sent to the OSS EMEA MDS CCT Team?

    • Workstation ID.

    • Customers contact details (phone / desk location).

    • Description of the Incident.

    • Any troubleshooting that was carried out.

    • All of the above.

    Correct Answer
    A. All of the above.
  • 5. 

    Who is the best person to approach if you cannot get in contact with the OSS EMEA MDS CCT Team?

    • Queue Management.

    • The OSS EMEA MDS CCT Team Leader.

    • A USC Team Leader or Deputy.

    • None of the above.

    Correct Answer
    A. A USC Team Leader or Deputy.
  • 6. 

    If a MDS related incident is raised is that ticket deemed an 'Urgent ticket'?

    • Yes.

    • No.

    Correct Answer
    A. Yes.
  • 7. 

    What should you do after raising a ticket to the OSS EMEA MDS CCT Team?

    • Put the ticket into a state of 'high' priority.

    • Chat the ticket to the team on the 'MDS_DTS_CH' chat channel.

    • Leave the ticket in the queue to be actioned when the team is ready.

    • None of the above.

    Correct Answer
    A. Chat the ticket to the team on the 'MDS_DTS_CH' chat channel.
  • 8. 

    What does the OSS EMEA MDS CCT Team provide support for?

    • 2nd and 3rd Level Market Data Service support.

    • A more personalised service to their customers.

    • Install and support hardware and software.

    • All of the above.

    Correct Answer
    A. All of the above.
  • 9. 

    Who monitors the OSS EMEA MDS CCT Teams Remedy ticket queue?

    • USC Queue Management.

    • All OSS UK Fixed Income team members.

    • USC Deputies.

    • None of the above.

    Correct Answer
    A. None of the above.

Quiz Review Timeline (Updated): Mar 20, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 13, 2009
    Quiz Created by
    Mbt-admin
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