Oss Emea Mds CCT Exam

9 Questions | Total Attempts: 39

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CCT Quizzes & Trivia

Please answer all questions. Passing mark is 80%. Exam time is unlimited. Use your GPN for the Name field. Contact your Team Leader or Deputy for the password. Your score will be automatically sent to a mailbox once you finish the exam.


Questions and Answers
  • 1. 
    What does the OSS EMEA MDS CCT Team provide support for?
    • A. 

      2nd and 3rd Level Market Data Service support.

    • B. 

      A more personalised service to their customers.

    • C. 

      Install and support hardware and software.

    • D. 

      All of the above.

  • 2. 
    What are the operating hours of the OSS EMEA MDS CCT Team (local Zurich Time)?
    • A. 

      7:00 am - 7:00 pm.

    • B. 

      6:00 am - 8:00 pm.

    • C. 

      9:00 am - 5:00 pm.

    • D. 

      None of the above.

  • 3. 
    Do they provide Out of Hours Support?
    • A. 

      Yes.

    • B. 

      No.

  • 4. 
    If a MDS related incident is raised is that ticket deemed an 'Urgent ticket'?
    • A. 

      Yes.

    • B. 

      No.

  • 5. 
    Who monitors the OSS EMEA MDS CCT Teams Remedy ticket queue?
    • A. 

      USC Queue Management.

    • B. 

      All OSS UK Fixed Income team members.

    • C. 

      USC Deputies.

    • D. 

      None of the above.

  • 6. 
    What should you do after raising a ticket to the OSS EMEA MDS CCT Team?
    • A. 

      Put the ticket into a state of 'high' priority.

    • B. 

      Chat the ticket to the team on the 'MDS_DTS_CH' chat channel.

    • C. 

      Leave the ticket in the queue to be actioned when the team is ready.

    • D. 

      None of the above.

  • 7. 
    Are USC agents allowed to remote onto a trading customer’s machine?
    • A. 

      Yes.

    • B. 

      No.

  • 8. 
    What information is MANDATORY in all tickets sent to the OSS EMEA MDS CCT Team?
    • A. 

      Workstation ID.

    • B. 

      Customers contact details (phone / desk location).

    • C. 

      Description of the Incident.

    • D. 

      Any troubleshooting that was carried out.

    • E. 

      All of the above.

  • 9. 
    Who is the best person to approach if you cannot get in contact with the OSS EMEA MDS CCT Team?
    • A. 

      Queue Management.

    • B. 

      The OSS EMEA MDS CCT Team Leader.

    • C. 

      A USC Team Leader or Deputy.

    • D. 

      None of the above.

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