Please answer all questions.
Passing mark is 80%.
Exam time is unlimited.
Use your GPN for the Name field.
Contact your Team Leader or Deputy for the password.
Your score will be automatically sent to a mailbox once you finish the exam.
Yes.
No.
Yes.
No.
Workstation ID.
Customers contact details (phone / desk location).
Description of the Incident.
Any troubleshooting that was carried out.
All of the above.
Queue Management.
The OSS EMEA MDS CCT Team Leader.
A USC Team Leader or Deputy.
None of the above.
Yes.
No.
Put the ticket into a state of 'high' priority.
Chat the ticket to the team on the 'MDS_DTS_CH' chat channel.
Leave the ticket in the queue to be actioned when the team is ready.
None of the above.
2nd and 3rd Level Market Data Service support.
A more personalised service to their customers.
Install and support hardware and software.
All of the above.
USC Queue Management.
All OSS UK Fixed Income team members.
USC Deputies.
None of the above.
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