Proxibid Company Quiz: What Do You Know?

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Questions: 50 | Attempts: 61

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Proxibid Company Quiz: What Do You Know? - Quiz

What do you know about Proxibid Company? It is one of the companies that connect sellers and buyers of extremely expensive items such as antiques so as to enable them to meet their needs. This quiz is to help us gauge where your comfort level is pertaining to Proxibid applications and websites. Give it a try and share your score with us.


Questions and Answers
  • 1. 

    All of the following can be used to locate auctions on Proxibid, EXCEPT:

    • A.

      Webcast auctions button

    • B.

      Companies link

    • C.

      All Auctions link

    • D.

      Help

    • E.

      Calendar

    Correct Answer
    D. Help
    Explanation
    The Help option on Proxibid cannot be used to locate auctions. It is a support feature that provides assistance and information to users, but it does not have any direct link or search function to find auctions. On the other hand, the Webcast auctions button, Companies link, All Auctions link, and Calendar are all features on Proxibid that can be used to locate auctions.

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  • 2. 

    Online only auctions are also called what?

    • A.

      Live and Pre-Bid

    • B.

      Webcast

    • C.

      Timed

    • D.

      Extended Auctions

    Correct Answer
    C. Timed
    Explanation
    Online only auctions are commonly referred to as timed auctions. In these auctions, participants place their bids within a specified time period, typically ranging from a few hours to several days. Unlike live auctions, there is no real-time bidding or interaction between bidders. Instead, participants submit their bids electronically, and the highest bidder at the end of the designated time period wins the item. This format allows for greater convenience and flexibility for both buyers and sellers, as it eliminates the need for physical attendance and allows bidding from anywhere with an internet connection.

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  • 3. 

    To access and bid on a live auction you DO NOT have to do which of the following?

    • A.

      Log in

    • B.

      Register for the auction

    • C.

      Select Enter Live webcast

    • D.

      Select view only

    Correct Answer
    D. Select view only
    Explanation
    To access and bid on a live auction, you need to log in, register for the auction, and select "Enter Live webcast." However, you do not have to select "view only" as this option implies that you can only observe the auction without participating in the bidding process.

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  • 4. 

    If a new Auction House finds our site & decides to create an account, they can then access the Auctionbuilder & post-auction.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The auction house cannot get into the Auctionbuilder or post auctions until sales approve them.

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  • 5. 

    To bid in a live webcast auction, you must:

    • A.

      Have java installed

    • B.

      Have a stable internet connection

    • C.

      Be registered & approved for the auction

    • D.

      Log in view only

    • E.

      Have Internet Explorer installed

    Correct Answer(s)
    A. Have java installed
    B. Have a stable internet connection
    C. Be registered & approved for the auction
    Explanation
    To bid in a live webcast auction, you need to have Java installed on your device. This is because Java is required to run the webcast auction software. Additionally, you must have a stable internet connection to ensure smooth communication with the auction server. Furthermore, you need to be registered and approved for the auction, indicating that you have met all the necessary requirements to participate. Lastly, logging in as a view-only user allows you to observe the auction but not bid. Having Internet Explorer installed is not mentioned as a requirement for bidding in the live webcast auction.

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  • 6. 

    Which of the following is not a tab in the bidder account (myProxibid)?

    • A.

      Tracking

    • B.

      Pre-bids

    • C.

      My Lots

    • D.

      My Invoices

    • E.

      My profile

    Correct Answer
    B. Pre-bids
    Explanation
    The correct answer is "Pre-bids" because the question asks for a tab that is not found in the bidder account (myProxibid). The other options, such as "Tracking," "My Lots," "My Invoices," and "My Profile," are all tabs that can be found in the bidder account. Therefore, "Pre-bids" is the correct answer as it is not a tab in the account.

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  • 7. 

    What can be found under the HELP tab on the website? 

    • A.

      Java Test

    • B.

      Frequently Asked Questions

    • C.

      Download for Internet Explorer

    • D.

      MyProxibid login

    • E.

      Email Customer Support link

    Correct Answer(s)
    A. Java Test
    B. Frequently Asked Questions
    E. Email Customer Support link
    Explanation
    Under the HELP tab on the website, users can find a Java Test, Frequently Asked Questions, and an Email Customer Support link. The Java Test may be a resource for users to test their knowledge or skills in Java programming. The Frequently Asked Questions section likely provides answers to common queries or concerns that users may have. The Email Customer Support link is likely a way for users to contact the website's customer support team for assistance or inquiries.

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  • 8. 

    You can find a link to Proxibid's Terms and Conditions by scrolling to the website's bottom.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given answer is true because it states that you can find a link to Proxibid's Terms and Conditions by scrolling to the website's bottom. This means that if you scroll down to the bottom of Proxibid's website, you will be able to locate a link that leads to their Terms and Conditions.

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  • 9. 

    Where are an Auctioneer's terms and conditions available for view by the bidder?

    • A.

      Info Tab

    • B.

      Help Tab

    • C.

      All auctions

    • D.

      Bottom of the Proxibid homepage

    Correct Answer
    A. Info Tab
    Explanation
    The Auctioneer's terms and conditions are available for view by the bidder in the Info Tab.

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  • 10. 

    Where can you locate the form that will send a web-to-case into Operations Support?

    • A.

      Link on Help page

    • B.

      Home page

    • C.

      Contact Us Page

    • D.

      Bidder Account

    Correct Answer(s)
    A. Link on Help page
    C. Contact Us Page
    Explanation
    The form that will send a web-to-case into Operations Support can be located on the Help page or the Contact Us page. These pages typically contain a link or a button that directs users to the form where they can submit their web-to-case requests. The Bidder Account and the Home page are not mentioned as options, so they are not the correct locations to find the form.

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  • 11. 

    If a bidder asks, you should take their credit card number over the phone.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    It is not recommended to take a bidder's credit card number over the phone. This is because it poses a security risk as the information can be easily intercepted or misused. It is safer to use secure online payment methods or have the bidder provide their credit card information through a secure platform or in person.

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  • 12. 

    When casing a call, the Proxibid's casing standards request you gather all of the following EXCEPT:

    • A.

      Opportunity Name or Account Name

    • B.

      Subject

    • C.

      Description

    • D.

      Bidder's Username

    • E.

      Bidder's internet browser

    Correct Answer
    E. Bidder's internet browser
    Explanation
    Bidder's Username is now requested but technically is not required field.

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  • 13. 

    Which of the following reports is used to determine which audio stream an auction is assigned to?

    • A.

      Launch/Follow-Up

    • B.

      Launch Schedule

    • C.

      Bidder Crit

    • D.

      Winning Bidder Report

    Correct Answer
    B. Launch Schedule
    Explanation
    The Launch Schedule report is used to determine which audio stream an auction is assigned to. This report provides information about the timing and schedule of the launch, including details about the different audio streams available. By referring to the Launch Schedule report, the auction organizers can allocate the appropriate audio stream to each auction, ensuring that bidders and participants can access the correct stream during the event.

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  • 14. 

    What link do the auction houses select to start their auction or an audio stream?

    • A.

      Auctioneer account

    • B.

      AuctionBuilder

    • C.

      Applet Launcher

    • D.

      Application Start Page

    Correct Answer
    C. Applet Launcher
    Explanation
    The auction houses select the "Applet Launcher" link to start their auction or an audio stream. This is because the Applet Launcher is a tool that allows the auction houses to launch and run Java applets, which are commonly used for streaming audio and video content. By selecting the Applet Launcher link, the auction houses can initiate the necessary software to begin their auction or audio stream.

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  • 15. 

    Which tool in the Bulk Loader can only be used once?

    • A.

      Upload catalog

    • B.

      Delete Catalog

    • C.

      Reorder Catalog

    • D.

      Upload Images

    Correct Answer
    C. Reorder Catalog
    Explanation
    The tool in the Bulk Loader that can only be used once is the "Reorder Catalog" tool. This tool allows users to rearrange the order of products within a catalog. Once the catalog has been reordered, it cannot be reordered again using this tool.

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  • 16. 

    Client audio is run by the auctioneer calling into Support.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Client audio is ran onsite

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  • 17. 

    After an auction has finished, the status must be changed to:

    • A.

      Pending

    • B.

      Invoiced

    • C.

      Disabled

    • D.

      Closed

    • E.

      Reconciled

    Correct Answer
    D. Closed
    Explanation
    After an auction has finished, the status must be changed to "Closed" because this accurately reflects the completion of the auction. Once the auction is closed, it means that all bidding and transactions related to the auction have ended, and no further actions or changes can be made. Therefore, "Closed" is the appropriate status to indicate the conclusion of the auction process.

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  • 18. 

    When reconciling an auction the auctioneer can change a lot from sold onsite to sold online but not from sold online to sold onsite.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because when reconciling an auction, the auctioneer has the ability to change a lot from sold online to sold onsite. This means that if a lot was initially sold online but the auctioneer decides to sell it onsite instead, they have the authority to make that change. However, they cannot change a lot from sold onsite to sold online once the auction has taken place.

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  • 19. 

    The master winning bidder's list includes: 

    • A.

      Bid History of each lot

    • B.

      Auction Statistics

    • C.

      Bidder Contact Information

    • D.

      Bidder Credit Card Information

    Correct Answer(s)
    C. Bidder Contact Information
    D. Bidder Credit Card Information
    Explanation
    The master winning bidder's list includes the bidder's contact information and credit card information. This information is important for the auction organizer to contact the winning bidder and process the payment for their winning bids. It ensures a smooth transaction and allows the organizer to maintain a record of the bidder's details for future reference.

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  • 20. 

    The bidder automation tool is used to:

    • A.

      Automatically accept or decline bidders permanently from specific auction houses

    • B.

      Black Flag bidders

    • C.

      Automatically accept or decline bidders for a specific event

    • D.

      Automatically create invoices

    Correct Answer
    A. Automatically accept or decline bidders permanently from specific auction houses
    Explanation
    The bidder automation tool is used to automatically accept or decline bidders permanently from specific auction houses. This means that the tool can be programmed to automatically accept or decline bids from certain bidders for auctions held by specific auction houses. This feature allows for efficient management of bidders and ensures that only eligible bidders are allowed to participate in auctions conducted by specific auction houses.

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  • 21. 

    On the pending registration calendar, what color represents 10 or more pending registrations?

    • A.

      Green

    • B.

      Yellow

    • C.

      Red

    Correct Answer
    C. Red
    Explanation
    The color red represents 10 or more pending registrations on the pending registration calendar. This could be because red is commonly associated with caution or danger, indicating a high number of pending registrations that need attention or may cause delays. It serves as a visual indicator to prioritize and address these pending registrations promptly.

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  • 22. 

    A non-threatening account in the fraud tool is NOT associated by their what:

    • A.

      Credit card

    • B.

      Shipping Address

    • C.

      Name

    • D.

      IP address

    • E.

      Phone Number

    Correct Answer
    A. Credit card
    Explanation
    A non-threatening account in the fraud tool is not associated by their credit card because the credit card information is not a determining factor in identifying whether an account is fraudulent or not. Other factors such as the shipping address, name, IP address, and phone number may be used to analyze and detect potential fraud.

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  • 23. 

    Black flags are placed because:

    • A.

      The bidder has created a problem for the auctioneer

    • B.

      Bidder has filed a dispute or complaint

    • C.

      Bidder has not paid an invoice

    • D.

      They have registered for too many auctions in one day

    Correct Answer
    C. Bidder has not paid an invoice
    Explanation
    The correct answer is "Bidder has not paid an invoice." Black flags are placed when a bidder fails to pay an invoice. This indicates that the bidder has not fulfilled their financial obligation and may be restricted from participating in future auctions until the payment is made.

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  • 24. 

    What is a bidder dispute?

    • A.

      Bidder is complaining against the auction house for shipping, damaged goods, or items not received

    • B.

      Bidder has been black flagged or non-payment issues

    • C.

      Terms and conditions not clear when they registered

    • D.

      The auction got moved to a different date

    Correct Answer
    B. Bidder has been black flagged or non-payment issues
    Explanation
    A bidder dispute refers to a situation where a bidder has been black flagged or is facing non-payment issues. This means that the bidder may have a history of not paying for items won in auctions or has violated the terms and conditions of the auction house, resulting in being flagged as unreliable. This can lead to disputes between the bidder and the auction house, as the bidder may argue against being black flagged or may dispute the non-payment accusations.

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  • 25. 

    The auction Listing is the page where you go to change the status of the auction.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because the auction listing page is where you can make changes to the status of an auction. This page allows you to update the auction's status, such as marking it as active, ended, or cancelled. It provides a centralized location for managing the status of auctions, making it easier for auction administrators to track and control the progress of each auction.

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  • 26. 

    Pre-bids can be removed once the live auction has begun, true or false?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Pre-bids cannot be removed once the live auction has begun. Once the live auction starts, all pre-bids are considered final and cannot be changed or removed. This is to ensure fairness and transparency in the auction process. Therefore, the correct answer is false.

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  • 27. 

    To reset their password, a bidder must know:

    • A.

      Their security question

    • B.

      The last auction they participated in

    • C.

      The billing address on file

    • D.

      The phone number on file

    Correct Answer
    A. Their security question
    Explanation
    To reset their password, a bidder must know their security question. This is because the security question is a common method used to verify the identity of the user and ensure that only the rightful owner of the account can reset the password. By correctly answering the security question, the bidder proves that they have knowledge of a personal and confidential detail associated with their account, thus confirming their identity and allowing them to proceed with the password reset process.

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  • 28. 

    What form of registration criteria results in a $1 pre-authorization charge?

    • A.

      Bank letter

    • B.

      CC Verify

    • C.

      Deposit by Wire Transfer

    • D.

      Experian Credit Check

    Correct Answer
    B. CC Verify
    Explanation
    CC Verify is the form of registration criteria that results in a $1 pre-authorization charge. This means that when using CC Verify for registration, a $1 charge is made to verify the credit card information provided by the user. This is a common practice to ensure that the credit card is valid and can be used for future transactions.

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  • 29. 

    Where can a bidder create an account on Proxibid? 

    • A.

      Bidder log in

    • B.

      Create Account

    • C.

      Contact us

    • D.

      Get Started link on homepage footer

    • E.

      Auctioneer login

    Correct Answer(s)
    A. Bidder log in
    B. Create Account
    D. Get Started link on homepage footer
    Explanation
    A bidder can create an account on Proxibid by using the options of Bidder log in, Create Account, or the Get Started link on the homepage footer. These options provide the necessary steps for bidders to register and create an account on the platform.

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  • 30. 

    When using Internet Explorer, bidders need to watch for the IE security bar and download the file in order to finish logging into an auction.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When using Internet Explorer, bidders need to watch for the IE security bar and download the file in order to finish logging into an auction. This means that in order to successfully complete the login process and participate in the auction, bidders using Internet Explorer must be aware of the security bar that may appear and follow the instructions to download the necessary file. Therefore, the statement "True" accurately reflects this requirement for Internet Explorer users.

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  • 31. 

    When supporting an auction, you should try to contact them to ensure that they have set their auction to live & completed their testbed how far in advance of the auction?

    • A.

      1 day

    • B.

      1 hour

    • C.

      30 minutes

    • D.

      10 minutes

    • E.

      Don't contact the auction house

    Correct Answer
    C. 30 minutes
    Explanation
    When supporting an auction, it is recommended to contact them 30 minutes in advance of the auction. This allows enough time for the auction house to set their auction to live and complete their testbed preparations. Contacting them earlier than this might be unnecessary and contacting them later might not provide enough time for any necessary adjustments or troubleshooting. Therefore, 30 minutes is the ideal timeframe to ensure a smooth and successful auction.

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  • 32. 

    Can a bidder leave a "pre-bid" once the live auction has begun?

    • A.

      Yes

    • B.

      No

    • C.

      What is a pre-bid?

    Correct Answer
    A. Yes
    Explanation
    Yes, however they must log into the live auction to leave the pre-bid.

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  • 33. 

    What does the "Webcast Auctions" mean on our website?

    • A.

      The auction will only run online, no live bidding

    • B.

      Live, real-time auction and allows a bidder to send bids to the auction floor

    • C.

      Bids that will be submitted on behalf of the bidder by auto-bidding for them

    • D.

      Not sure what it means, but the icon is cool

    Correct Answer
    B. Live, real-time auction and allows a bidder to send bids to the auction floor
    Explanation
    The term "Webcast Auctions" on our website refers to a live, real-time auction where bidders can participate remotely by sending their bids to the auction floor. This means that the auction is not limited to physical attendees, but can be accessed and participated in online. It provides an interactive experience for bidders who can actively engage in the auction process in real-time, regardless of their location.

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  • 34. 

    How can a bidder watch an auction without registering for it?

    • A.

      By clicking on Bid Live when auction is in progress

    • B.

      By clicking View Only when auction is in progress

    • C.

      By clicking on the Catalog

    • D.

      They have to register to watch

    Correct Answer
    B. By clicking View Only when auction is in progress
    Explanation
    By clicking "View Only" when the auction is in progress, a bidder can watch the auction without registering for it. This option allows bidders to observe the auction without actively participating or placing bids. It provides a way for individuals to gain insights into the auction process and monitor the bidding activity without committing to registration or making any financial commitments.

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  • 35. 

    What does it mean if the auction house is using remote audio?

    • A.

      Operator onsite sets up microphone and launches from their location

    • B.

      An onsite person contacts Proxibid via cell phone or landline

    • C.

      Proxibid agent launches Speedera Launcher

    • D.

      What is remote audio?

    Correct Answer
    B. An onsite person contacts Proxibid via cell phone or landline
    Explanation
    Remote audio refers to the process of an onsite person contacting Proxibid, the auction house platform, through a cell phone or landline. This allows the onsite person to communicate with Proxibid and provide audio information or instructions during the auction. It enables real-time communication between the auction house and Proxibid, ensuring smooth operations and effective bidding processes.

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  • 36. 

    How can the Software Operator perform a testbed? 

    • A.

      From the AppletLauncher

    • B.

      From the lot list tab

    • C.

      On Tools tab and click the "Launch Test bid" button

    • D.

      On the Participants tab

    • E.

      Support always submits testbed to Operator

    Correct Answer
    C. On Tools tab and click the "Launch Test bid" button
    Explanation
    The correct answer is "On Tools tab and click the 'Launch Test bid' button". This option suggests that the Software Operator can perform a testbed by accessing the Tools tab and clicking on the "Launch Test bid" button. This implies that there is a specific feature or functionality within the software's Tools tab that allows the Software Operator to initiate a testbed. The other options mentioned (From the AppletLauncher, From the lot list tab, On the Participants tab, Support always submits testbed to Operator) do not provide a clear indication of how the Software Operator can perform a testbed.

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  • 37. 

    How do I help a client or bidder install Java?

    • A.

      Go to Downloads in the AuctionBuilder

    • B.

      Proxibid's Help page link for latest version of Java

    • C.

      Go to Microsoft website for Java download

    • D.

      What is Java?

    Correct Answer
    B. Proxibid's Help page link for latest version of Java
    Explanation
    The correct answer is "Proxibid's Help page link for latest version of Java." This answer suggests that to help a client or bidder install Java, you should direct them to Proxibid's Help page where they can find the latest version of Java for download. This is likely the most reliable and up-to-date source for Java installation instructions and software.

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  • 38. 

    ALL of the following statements are true EXCEPT: 

    • A.

      Lot #s cannot have letters in them

    • B.

      Lot # cannot have special characters or spaces

    • C.

      Lot #'s can have 1-15 characters

    • D.

      Recommended size for images is 1024 x 768

    Correct Answer
    C. Lot #'s can have 1-15 characters
    Explanation
    Lot #'s allow for a max of 10 characters

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  • 39. 

    All of the following are acceptable internet connections EXCEPT:

    • A.

      Hard-Lined

    • B.

      Satellite

    • C.

      Wireless High-Speed Network

    • D.

      Mobile broadband devices (air-card)

    Correct Answer
    B. Satellite
    Explanation
    Satellite is not an acceptable internet connection because it relies on signals transmitted to and from satellites orbiting the Earth. While it can provide internet access in remote areas, it is generally slower and more expensive compared to other options. Hard-Lined, Wireless High-Speed Network, and Mobile broadband devices are all acceptable internet connections that offer faster speeds and more reliable connections.

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  • 40. 

    If you had to run an auction, where would you (Proxibid) go to launch an auction?

    • A.

      AuctionBuilder

    • B.

      AppletLauncher

    • C.

      Catalog

    • D.

      Launch Application in Admin

    Correct Answer
    D. Launch Application in Admin
    Explanation
    The correct answer is "Launch Application in Admin". This option suggests that the auction can be launched through the administrative panel or control panel of the Proxibid platform. It implies that there is a specific application or feature within the admin panel that allows users to initiate and manage auctions. This option is the most logical choice as it aligns with the process of launching an auction through a centralized platform like Proxibid.

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  • 41. 

    If an auction house calls in after they have already uploaded their images and are not showing, what are possible causes?  

    • A.

      File image is too large

    • B.

      Images do not match lot numbers or do not match image names in the catalog

    • C.

      Active X not installed

    • D.

      When the catalog was uploaded, alternate images were not selected

    • E.

      Internet Explorer not installed

    Correct Answer(s)
    A. File image is too large
    B. Images do not match lot numbers or do not match image names in the catalog
    D. When the catalog was uploaded, alternate images were not selected
    Explanation
    Possible causes for the auction house's images not showing after they have uploaded them could be that the file image is too large, the images do not match lot numbers or image names in the catalog, or alternate images were not selected when the catalog was uploaded. These issues could prevent the images from being displayed correctly on the auction house's platform.

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  • 42. 

    ALL of the following are possible reasons for catalog errors EXCEPT: 

    • A.

      Hard returns in the catalog

    • B.

      Not saved as a CSV

    • C.

      Lot numbers are alphanumeric

    • D.

      Duplicate lot #s

    • E.

      Blank fields

    Correct Answer
    C. Lot numbers are alphanumeric
    Explanation
    Catalog errors can occur due to various reasons such as hard returns in the catalog, not saving the catalog as a CSV file, duplicate lot numbers, and blank fields. However, lot numbers being alphanumeric is not a possible reason for catalog errors. Alphanumeric lot numbers are commonly used to uniquely identify items in a catalog and are not typically associated with errors.

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  • 43. 

    What is extended bidding?

    • A.

      The auction house specifies an ending time for each lot.

    • B.

      Bidding is extended for 5 minutes if a bid is placed within the last 5 minutes of the lot ends.

    • C.

      Proxibid does not offer extended bidding.

    • D.

      Bidding is extended for 10 minutes after the posted auction end time.

    • E.

      Bid left on a lot before the auction begins

    Correct Answer
    B. Bidding is extended for 5 minutes if a bid is placed within the last 5 minutes of the lot ends.
    Explanation
    Extended bidding refers to the practice of prolonging the bidding period for a lot in an auction if a bid is placed within the last 5 minutes before the lot ends. This allows bidders to have a fair chance to respond to late bids and prevents sniping, where bidders wait until the last second to place a bid. By extending the bidding for an additional 5 minutes, all participants have an equal opportunity to place their bids and potentially win the lot.

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  • 44. 

    To run the Proxibid Auctioneer Application you must have:

    • A.

      Java installed

    • B.

      Registered for an auction

    • C.

      A stable internet connection

    • D.

      Pre-bidding enabled

    Correct Answer(s)
    A. Java installed
    C. A stable internet connection
    Explanation
    To run the Proxibid Auctioneer Application, it is necessary to have Java installed on the device. This is because the application is built using Java programming language and requires the Java Runtime Environment (JRE) to execute its code. Additionally, a stable internet connection is required as the application relies on internet connectivity to connect with the Proxibid servers and facilitate real-time bidding during auctions. Therefore, the correct answer includes both Java installed and a stable internet connection.

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  • 45. 

    In this scenario, a timed auction has already started and the auction house wants to use staggered end times ending every 2 minutes.  How would you handle this?

    • A.

      Have client re-upload their catalog

    • B.

      We can't do this because the auction has already started.

    • C.

      As an Admin, you can edit the catalog & select special options in the catalog generator

    • D.

      Staggered end times are not available

    Correct Answer
    C. As an Admin, you can edit the catalog & select special options in the catalog generator
    Explanation
    In order to do staggered end times, they would have to have "Allow Custom Lot End Times" selected from the account level.

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  • 46. 

    Support: What types of issues should be included in During Auction notes when you are assigned as the Support rep for an auction? 

    • A.

      Audio/Video

    • B.

      Internet Connection

    • C.

      Emergency Takeover

    • D.

      Bids/Pre bids not being represented

    • E.

      All of the Above

    Correct Answer
    E. All of the Above
    Explanation
    The During Auction notes should include all types of issues mentioned in the options: Audio/Video, Internet Connection, Emergency Takeover, and Bids/Pre bids not being represented. This means that as the Support rep for an auction, you should document any problems or concerns related to audio/video, internet connection, emergency situations, and any issues regarding bids or pre bids not being properly represented.

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  • 47. 

    Support: If you are on another call when you are scheduled to make a launch or follow-up call to an auction house, you should…

    • A.

      Hang up the current call and make your call out to the auction house on time

    • B.

      Pass the Launch/ Follow-up call off to an available representative

    • C.

      Put in your launch/follow-up notes that you were on the phone when you were supposed to make the call

    • D.

      Make the launch/follow-up call as soon as you are done with your current call

    Correct Answer
    B. Pass the Launch/ Follow-up call off to an available representative
    Explanation
    If you are on another call when you are scheduled to make a launch or follow-up call to an auction house, passing the call off to an available representative would be the best course of action. This ensures that the call is made on time and does not cause any delay or inconvenience to the auction house. By delegating the call to another representative, it allows for efficient time management and ensures that all necessary calls are made promptly.

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  • 48. 

    Which of the following issues would you create a Complaint about? 

    • A.

      Items not received

    • B.

      Non-paying bidder

    • C.

      Why do I have a black flag?

    • D.

      Shipping questions

    • E.

      Damaged items

    Correct Answer(s)
    A. Items not received
    E. Damaged items
    Explanation
    The correct answer is "Items not received" and "Damaged items". These are valid issues that would warrant a complaint. If a customer does not receive the items they ordered or if the items they received are damaged, they have a legitimate reason to file a complaint.

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  • 49. 

    Which of the following are valid reasons for disabling a bidder's account? 

    • A.

      Bidder has not participated in an auction in 3 months

    • B.

      Multiple bidder accounts created

    • C.

      Bidder request

    • D.

      Linked to a fraudulent or black flagged account

    • E.

      Bidder was rude to an auction house

    Correct Answer(s)
    B. Multiple bidder accounts created
    C. Bidder request
    D. Linked to a fraudulent or black flagged account
    Explanation
    The given answer is correct because multiple bidder accounts created can indicate suspicious activity or an attempt to manipulate the auction process. A bidder request can be a valid reason for disabling an account if the bidder has violated the terms and conditions of the auction platform. Being linked to a fraudulent or black flagged account suggests a potential involvement in illegal or unethical activities, which warrants disabling the bidder's account. However, the reason "Bidder has not participated in an auction in 3 months" is not a valid reason on its own as it does not necessarily indicate any wrongdoing or violation. The reason "Bidder was rude to an auction house" is also not a valid reason as it pertains to behavior rather than account-related issues.

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  • 50. 

    How can Support test audio/video for an auction house?

    • A.

      Stream Test in Admin

    • B.

      AppletLauncher in the AuctionBuilder

    • C.

      Live Streaming Test in AuctionBuilder

    • D.

      Audio/Video player in the Bidder application

    • E.

      From Proxibid's Help page

    Correct Answer(s)
    A. Stream Test in Admin
    D. Audio/Video player in the Bidder application
    Explanation
    The correct answer is Stream Test in Admin and Audio/Video player in the Bidder application. To test audio/video for an auction house, the support team can use the Stream Test in Admin to check the streaming functionality and quality. Additionally, they can also use the Audio/Video player in the Bidder application to ensure that the audio and video playback is working correctly for bidders. These two options provide a comprehensive approach to testing the audio/video capabilities of the auction house system.

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Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 18, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 01, 2009
    Quiz Created by
    Proxibidtrainer
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