Old - SWAT Frontier Dsl & Fios

21 Questions | Total Attempts: 41

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Company Quizzes & Trivia

Questions and Answers
  • 1. 
    Which company bundles with Frontier DSL?
    • A. 

      DirecTV

    • B. 

      DISH Network

  • 2. 
    What are the minimum requirements for Frontier to bundle with DISH Network?
    • A. 

      Top 120 (or higher) package with Flex24 qualification

    • B. 

      Top 120 (or higher) package with DHA24 qualification

  • 3. 
    It is possible to bundle with DISH Network when Fios TV is available.
    • A. 

      True

    • B. 

      False

  • 4. 
    What is the shipping charge for Frontier DSL?
    • A. 

      $39.99

    • B. 

      $4.99

    • C. 

      $9.99

    • D. 

      $99.99

  • 5. 
    Currently, how much is the professional installation promotion with Frontier Fios?
    • A. 

      $99

    • B. 

      $149

    • C. 

      FREE with current promotions

    • D. 

      $149 but $49 with current promotions

  • 6. 
    With a DSL self activation, when will the modem and welcome kit be shipped out?
    • A. 

      Next day

    • B. 

      The day of scheduled activation

    • C. 

      3 days after order is processed

    • D. 

      Customer must supply their own modem

  • 7. 
    What is the bundle discount with DISH Network?
    • A. 

      5% discount on all services

    • B. 

      $7 discount

    • C. 

      $5 discount when bundled with the America's Top 200 or higher channel package

    • D. 

      Frontier only offers bundle discounts with DirecTV

  • 8. 
    When a customer needs to port a telephone number to Frontier, what installation option do you need to choose?
    • A. 

      Self activation

    • B. 

      Professional activation

  • 9. 
    What speed is the Broadband Max?
    • A. 

      Up to 1.5 Mbps

    • B. 

      Up to 3.0 Mbps

    • C. 

      Up to 6.0 Mbps

    • D. 

      Up to 12.0 Mbps

  • 10. 
    When is the first month's bill due with Frontier?
    • A. 

      Today

    • B. 

      The day of activation

    • C. 

      Approx. 30 days after installation

    • D. 

      Depending on credit qualification

  • 11. 
    When a deposit or prepayment is owed, when is that collected?
    • A. 

      On the first month's bill

    • B. 

      Today via credit card

    • C. 

      I can break it up over the first 3 bills

  • 12. 
    Frontier charges a lease fee for a wireless modem.
    • A. 

      True

    • B. 

      False

  • 13. 
    The PPP (price protection plan) is always a 2 year contract.
    • A. 

      True

    • B. 

      False

  • 14. 
    When setting up Frontier Fios TV, is the first TV included in the price?
    • A. 

      Yes

    • B. 

      No

  • 15. 
    When will the customer's Frontier Fios TV order be finalized?
    • A. 

      The technician calls them within 24 to 48 hours after I submit the order

    • B. 

      When I submit the order

  • 16. 
    What is the basic Fios TV package?
    • A. 

      Extreme

    • B. 

      Prime

    • C. 

      Ultimate

  • 17. 
    What Fios TV package includes Showtime?
    • A. 

      Prime

    • B. 

      Extreme

    • C. 

      Ultimate

  • 18. 
    A basic digital adapter will show On Demand content.
    • A. 

      True

    • B. 

      False

  • 19. 
    Which box will work with the Multi-room DVR for the additional TV's in the home?
    • A. 

      Set top box

    • B. 

      DVR

    • C. 

      Basic digital adapter

  • 20. 
    CHECK ALL THAT APPLY: What are the Fios internet speeds offered by Frontier?
    • A. 

      35 Mbps

    • B. 

      15 Mbps

    • C. 

      50 Mbps

    • D. 

      6 Mbps

    • E. 

      25 Mbps

    • F. 

      75 Mbps

  • 21. 
    Which tech support is expected to be sold on all Frontier internet orders?
    • A. 

      TechZilla

    • B. 

      Geek Squad

    • C. 

      Secure

    • D. 

      My tech help

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