Old - SWAT Frontier Dsl & Fios

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| By CLEARLINK
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CLEARLINK
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Quizzes Created: 17 | Total Attempts: 4,297
Questions: 21 | Attempts: 55

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Company Quizzes & Trivia

Questions and Answers
  • 1. 

    Which company bundles with Frontier DSL?

    • A.

      DirecTV

    • B.

      DISH Network

    Correct Answer
    B. DISH Network
    Explanation
    DISH Network bundles with Frontier DSL.

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  • 2. 

    What are the minimum requirements for Frontier to bundle with DISH Network?

    • A.

      Top 120 (or higher) package with Flex24 qualification

    • B.

      Top 120 (or higher) package with DHA24 qualification

    Correct Answer
    B. Top 120 (or higher) package with DHA24 qualification
    Explanation
    The minimum requirements for Frontier to bundle with DISH Network are having the Top 120 (or higher) package and qualifying for the DHA24 qualification. This means that in order to bundle with DISH Network, Frontier must offer their customers the Top 120 package or a higher package, and they must also meet the qualifications for the DHA24 qualification.

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  • 3. 

    It is possible to bundle with DISH Network when Fios TV is available.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement says that it is possible to bundle with DISH Network when Fios TV is available. However, the correct answer is False. This means that it is not possible to bundle with DISH Network when Fios TV is available.

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  • 4. 

    What is the shipping charge for Frontier DSL?

    • A.

      $39.99

    • B.

      $4.99

    • C.

      $9.99

    • D.

      $99.99

    Correct Answer
    C. $9.99
    Explanation
    The shipping charge for Frontier DSL is $9.99.

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  • 5. 

    Currently, how much is the professional installation promotion with Frontier Fios?

    • A.

      $99

    • B.

      $149

    • C.

      FREE with current promotions

    • D.

      $149 but $49 with current promotions

    Correct Answer
    C. FREE with current promotions
    Explanation
    The current professional installation promotion with Frontier Fios is free. This means that customers who sign up for the service will not have to pay any additional fees for the installation of their Fios service. This promotion is available for a limited time and may be subject to certain terms and conditions.

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  • 6. 

    With a DSL self activation, when will the modem and welcome kit be shipped out?

    • A.

      Next day

    • B.

      The day of scheduled activation

    • C.

      3 days after order is processed

    • D.

      Customer must supply their own modem

    Correct Answer
    B. The day of scheduled activation
    Explanation
    The modem and welcome kit will be shipped out on the day of scheduled activation.

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  • 7. 

    What is the bundle discount with DISH Network?

    • A.

      5% discount on all services

    • B.

      $7 discount

    • C.

      $5 discount when bundled with the America's Top 200 or higher channel package

    • D.

      Frontier only offers bundle discounts with DirecTV

    Correct Answer
    C. $5 discount when bundled with the America's Top 200 or higher channel package
    Explanation
    The bundle discount with DISH Network is a $5 discount when bundled with the America's Top 200 or higher channel package.

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  • 8. 

    When a customer needs to port a telephone number to Frontier, what installation option do you need to choose?

    • A.

      Self activation

    • B.

      Professional activation

    Correct Answer
    B. Professional activation
    Explanation
    When a customer needs to port a telephone number to Frontier, they need to choose the installation option of professional activation. This means that a professional technician will be sent to the customer's location to activate the telephone number and ensure that it is successfully ported to Frontier's service. Self activation is not the correct option in this case, as it does not involve the assistance of a professional technician.

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  • 9. 

    What speed is the Broadband Max?

    • A.

      Up to 1.5 Mbps

    • B.

      Up to 3.0 Mbps

    • C.

      Up to 6.0 Mbps

    • D.

      Up to 12.0 Mbps

    Correct Answer
    C. Up to 6.0 Mbps
    Explanation
    The Broadband Max speed is up to 6.0 Mbps. This means that the maximum speed that can be achieved with this broadband connection is 6.0 Megabits per second.

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  • 10. 

    When is the first month's bill due with Frontier?

    • A.

      Today

    • B.

      The day of activation

    • C.

      Approx. 30 days after installation

    • D.

      Depending on credit qualification

    Correct Answer
    C. Approx. 30 days after installation
    Explanation
    The first month's bill with Frontier is due approximately 30 days after installation. This means that customers will have about a month to make the payment for their first bill.

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  • 11. 

    When a deposit or prepayment is owed, when is that collected?

    • A.

      On the first month's bill

    • B.

      Today via credit card

    • C.

      I can break it up over the first 3 bills

    Correct Answer
    B. Today via credit card
    Explanation
    When a deposit or prepayment is owed, it is collected today via credit card.

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  • 12. 

    Frontier charges a lease fee for a wireless modem.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Frontier does not charge a lease fee for a wireless modem. This means that the statement is false.

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  • 13. 

    The PPP (price protection plan) is always a 2 year contract.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The given statement is False. The PPP (price protection plan) is not always a 2 year contract. The duration of the contract may vary depending on the terms and conditions set by the provider.

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  • 14. 

    When setting up Frontier Fios TV, is the first TV included in the price?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    The first TV is included in the price when setting up Frontier Fios TV.

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  • 15. 

    When will the customer's Frontier Fios TV order be finalized?

    • A.

      The technician calls them within 24 to 48 hours after I submit the order

    • B.

      When I submit the order

    Correct Answer
    A. The technician calls them within 24 to 48 hours after I submit the order
    Explanation
    After the customer submits the order for Frontier Fios TV, the technician will contact them within 24 to 48 hours to finalize the order.

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  • 16. 

    What is the basic Fios TV package?

    • A.

      Extreme

    • B.

      Prime

    • C.

      Ultimate

    Correct Answer
    B. Prime
    Explanation
    The basic Fios TV package is called "Prime".

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  • 17. 

    What Fios TV package includes Showtime?

    • A.

      Prime

    • B.

      Extreme

    • C.

      Ultimate

    Correct Answer
    C. Ultimate
    Explanation
    The Fios TV package that includes Showtime is the Ultimate package.

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  • 18. 

    A basic digital adapter will show On Demand content.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    A basic digital adapter will not show On Demand content.

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  • 19. 

    Which box will work with the Multi-room DVR for the additional TV's in the home?

    • A.

      Set top box

    • B.

      DVR

    • C.

      Basic digital adapter

    Correct Answer
    A. Set top box
    Explanation
    A set top box will work with the Multi-room DVR for the additional TVs in the home. This is because a set top box is designed to receive and decode digital television signals, allowing users to access and view a wide range of channels and content. In the context of a Multi-room DVR setup, the set top box can be connected to the DVR, enabling users to watch and record television programs on multiple TVs throughout the home. On the other hand, a DVR is the device that allows users to record and store television programs, while a basic digital adapter is a simpler device that only provides access to basic digital channels.

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  • 20. 

    CHECK ALL THAT APPLY: What are the Fios internet speeds offered by Frontier?

    • A.

      35 Mbps

    • B.

      15 Mbps

    • C.

      50 Mbps

    • D.

      6 Mbps

    • E.

      25 Mbps

    • F.

      75 Mbps

    Correct Answer(s)
    A. 35 Mbps
    B. 15 Mbps
    E. 25 Mbps
    Explanation
    Frontier offers multiple Fios internet speeds, including 35 Mbps, 15 Mbps, and 25 Mbps. These speeds are available for customers to choose from based on their internet needs and preferences.

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  • 21. 

    Which tech support is expected to be sold on all Frontier internet orders?

    • A.

      TechZilla

    • B.

      Geek Squad

    • C.

      Secure

    • D.

      My tech help

    Correct Answer
    C. Secure
    Explanation
    Secure is expected to be sold on all Frontier internet orders because it is a service that provides tech support and protection for customers' internet connection and devices. It ensures a secure and reliable internet experience by offering features such as antivirus software, firewall protection, and 24/7 customer support. This service is essential for customers who want to safeguard their online activities and protect their devices from potential threats.

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  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 14, 2014
    Quiz Created by
    CLEARLINK
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