Old - SWAT Frontier Dsl & Fios
Questions and Answers
- 1.
Which company bundles with Frontier DSL?
- A.
DirecTV
- B.
DISH Network
Correct Answer
B. DISH NetworkExplanation
DISH Network bundles with Frontier DSL.Rate this question:
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- 2.
What are the minimum requirements for Frontier to bundle with DISH Network?
- A.
Top 120 (or higher) package with Flex24 qualification
- B.
Top 120 (or higher) package with DHA24 qualification
Correct Answer
B. Top 120 (or higher) package with DHA24 qualificationExplanation
The minimum requirements for Frontier to bundle with DISH Network are having the Top 120 (or higher) package and qualifying for the DHA24 qualification. This means that in order to bundle with DISH Network, Frontier must offer their customers the Top 120 package or a higher package, and they must also meet the qualifications for the DHA24 qualification.Rate this question:
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- 3.
It is possible to bundle with DISH Network when Fios TV is available.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement says that it is possible to bundle with DISH Network when Fios TV is available. However, the correct answer is False. This means that it is not possible to bundle with DISH Network when Fios TV is available.Rate this question:
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- 4.
What is the shipping charge for Frontier DSL?
- A.
$39.99
- B.
$4.99
- C.
$9.99
- D.
$99.99
Correct Answer
C. $9.99Explanation
The shipping charge for Frontier DSL is $9.99.Rate this question:
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- 5.
Currently, how much is the professional installation promotion with Frontier Fios?
- A.
$99
- B.
$149
- C.
FREE with current promotions
- D.
$149 but $49 with current promotions
Correct Answer
C. FREE with current promotionsExplanation
The current professional installation promotion with Frontier Fios is free. This means that customers who sign up for the service will not have to pay any additional fees for the installation of their Fios service. This promotion is available for a limited time and may be subject to certain terms and conditions.Rate this question:
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- 6.
With a DSL self activation, when will the modem and welcome kit be shipped out?
- A.
Next day
- B.
The day of scheduled activation
- C.
3 days after order is processed
- D.
Customer must supply their own modem
Correct Answer
B. The day of scheduled activationExplanation
The modem and welcome kit will be shipped out on the day of scheduled activation.Rate this question:
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- 7.
What is the bundle discount with DISH Network?
- A.
5% discount on all services
- B.
$7 discount
- C.
$5 discount when bundled with the America's Top 200 or higher channel package
- D.
Frontier only offers bundle discounts with DirecTV
Correct Answer
C. $5 discount when bundled with the America's Top 200 or higher channel packageExplanation
The bundle discount with DISH Network is a $5 discount when bundled with the America's Top 200 or higher channel package.Rate this question:
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- 8.
When a customer needs to port a telephone number to Frontier, what installation option do you need to choose?
- A.
Self activation
- B.
Professional activation
Correct Answer
B. Professional activationExplanation
When a customer needs to port a telephone number to Frontier, they need to choose the installation option of professional activation. This means that a professional technician will be sent to the customer's location to activate the telephone number and ensure that it is successfully ported to Frontier's service. Self activation is not the correct option in this case, as it does not involve the assistance of a professional technician.Rate this question:
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- 9.
What speed is the Broadband Max?
- A.
Up to 1.5 Mbps
- B.
Up to 3.0 Mbps
- C.
Up to 6.0 Mbps
- D.
Up to 12.0 Mbps
Correct Answer
C. Up to 6.0 MbpsExplanation
The Broadband Max speed is up to 6.0 Mbps. This means that the maximum speed that can be achieved with this broadband connection is 6.0 Megabits per second.Rate this question:
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- 10.
When is the first month's bill due with Frontier?
- A.
Today
- B.
The day of activation
- C.
Approx. 30 days after installation
- D.
Depending on credit qualification
Correct Answer
C. Approx. 30 days after installationExplanation
The first month's bill with Frontier is due approximately 30 days after installation. This means that customers will have about a month to make the payment for their first bill.Rate this question:
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- 11.
When a deposit or prepayment is owed, when is that collected?
- A.
On the first month's bill
- B.
Today via credit card
- C.
I can break it up over the first 3 bills
Correct Answer
B. Today via credit cardExplanation
When a deposit or prepayment is owed, it is collected today via credit card.Rate this question:
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- 12.
Frontier charges a lease fee for a wireless modem.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Frontier does not charge a lease fee for a wireless modem. This means that the statement is false.Rate this question:
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- 13.
The PPP (price protection plan) is always a 2 year contract.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is False. The PPP (price protection plan) is not always a 2 year contract. The duration of the contract may vary depending on the terms and conditions set by the provider.Rate this question:
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- 14.
When setting up Frontier Fios TV, is the first TV included in the price?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
The first TV is included in the price when setting up Frontier Fios TV.Rate this question:
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- 15.
When will the customer's Frontier Fios TV order be finalized?
- A.
The technician calls them within 24 to 48 hours after I submit the order
- B.
When I submit the order
Correct Answer
A. The technician calls them within 24 to 48 hours after I submit the orderExplanation
After the customer submits the order for Frontier Fios TV, the technician will contact them within 24 to 48 hours to finalize the order.Rate this question:
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- 16.
What is the basic Fios TV package?
- A.
Extreme
- B.
Prime
- C.
Ultimate
Correct Answer
B. PrimeExplanation
The basic Fios TV package is called "Prime".Rate this question:
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- 17.
What Fios TV package includes Showtime?
- A.
Prime
- B.
Extreme
- C.
Ultimate
Correct Answer
C. UltimateExplanation
The Fios TV package that includes Showtime is the Ultimate package.Rate this question:
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- 18.
A basic digital adapter will show On Demand content.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A basic digital adapter will not show On Demand content.Rate this question:
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- 19.
Which box will work with the Multi-room DVR for the additional TV's in the home?
- A.
Set top box
- B.
DVR
- C.
Basic digital adapter
Correct Answer
A. Set top boxExplanation
A set top box will work with the Multi-room DVR for the additional TVs in the home. This is because a set top box is designed to receive and decode digital television signals, allowing users to access and view a wide range of channels and content. In the context of a Multi-room DVR setup, the set top box can be connected to the DVR, enabling users to watch and record television programs on multiple TVs throughout the home. On the other hand, a DVR is the device that allows users to record and store television programs, while a basic digital adapter is a simpler device that only provides access to basic digital channels.Rate this question:
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- 20.
CHECK ALL THAT APPLY: What are the Fios internet speeds offered by Frontier?
- A.
35 Mbps
- B.
15 Mbps
- C.
50 Mbps
- D.
6 Mbps
- E.
25 Mbps
- F.
75 Mbps
Correct Answer(s)
A. 35 Mbps
B. 15 Mbps
E. 25 MbpsExplanation
Frontier offers multiple Fios internet speeds, including 35 Mbps, 15 Mbps, and 25 Mbps. These speeds are available for customers to choose from based on their internet needs and preferences.Rate this question:
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- 21.
Which tech support is expected to be sold on all Frontier internet orders?
- A.
TechZilla
- B.
Geek Squad
- C.
Secure
- D.
My tech help
Correct Answer
C. SecureExplanation
Secure is expected to be sold on all Frontier internet orders because it is a service that provides tech support and protection for customers' internet connection and devices. It ensures a secure and reliable internet experience by offering features such as antivirus software, firewall protection, and 24/7 customer support. This service is essential for customers who want to safeguard their online activities and protect their devices from potential threats.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
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Nov 14, 2014Quiz Created by
CLEARLINK
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