Old - SWAT Frontier Dsl & Fios
- 1.Which company bundles with Frontier DSL?
- A.
DirecTV
- B.
DISH Network
- 2.What are the minimum requirements for Frontier to bundle with DISH Network?
- A.
Top 120 (or higher) package with Flex24 qualification
- B.
Top 120 (or higher) package with DHA24 qualification
- 3.It is possible to bundle with DISH Network when Fios TV is available.
- A.
True
- B.
False
- 4.What is the shipping charge for Frontier DSL?
- A.
$39.99
- B.
$4.99
- C.
$9.99
- D.
$99.99
- 5.Currently, how much is the professional installation promotion with Frontier Fios?
- A.
$99
- B.
$149
- C.
FREE with current promotions
- D.
$149 but $49 with current promotions
- 6.With a DSL self activation, when will the modem and welcome kit be shipped out?
- A.
Next day
- B.
The day of scheduled activation
- C.
3 days after order is processed
- D.
Customer must supply their own modem
- 7.What is the bundle discount with DISH Network?
- A.
5% discount on all services
- B.
$7 discount
- C.
$5 discount when bundled with the America's Top 200 or higher channel package
- D.
Frontier only offers bundle discounts with DirecTV
- 8.When a customer needs to port a telephone number to Frontier, what installation option do you need to choose?
- A.
Self activation
- B.
Professional activation
- 9.What speed is the Broadband Max?
- A.
Up to 1.5 Mbps
- B.
Up to 3.0 Mbps
- C.
Up to 6.0 Mbps
- D.
Up to 12.0 Mbps
- 10.When is the first month's bill due with Frontier?
- A.
Today
- B.
The day of activation
- C.
Approx. 30 days after installation
- D.
Depending on credit qualification
- 11.When a deposit or prepayment is owed, when is that collected?
- A.
On the first month's bill
- B.
Today via credit card
- C.
I can break it up over the first 3 bills
- 12.Frontier charges a lease fee for a wireless modem.
- A.
True
- B.
False
- 13.The PPP (price protection plan) is always a 2 year contract.
- A.
True
- B.
False
- 14.When setting up Frontier Fios TV, is the first TV included in the price?
- A.
Yes
- B.
No
- 15.When will the customer's Frontier Fios TV order be finalized?
- A.
The technician calls them within 24 to 48 hours after I submit the order
- B.
When I submit the order
- 16.What is the basic Fios TV package?
- A.
Extreme
- B.
Prime
- C.
Ultimate
- 17.What Fios TV package includes Showtime?
- A.
Prime
- B.
Extreme
- C.
Ultimate
- 18.A basic digital adapter will show On Demand content.
- A.
True
- B.
False
- 19.Which box will work with the Multi-room DVR for the additional TV's in the home?
- A.
Set top box
- B.
DVR
- C.
Basic digital adapter
- 20.CHECK ALL THAT APPLY: What are the Fios internet speeds offered by Frontier?
- A.
35 Mbps
- B.
15 Mbps
- C.
50 Mbps
- D.
6 Mbps
- E.
25 Mbps
- F.
75 Mbps
- 21.Which tech support is expected to be sold on all Frontier internet orders?
- A.
TechZilla
- B.
Geek Squad
- C.
Secure
- D.
My tech help
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