04 Tfs - Jerry Seiner Kia Sj

1. What is the best environment to conduct a field call?

Restaurant

Office

Nightclub

Supermarket

The best environment to conduct a field call is an office. This is because an office provides a professional and formal setting for conducting business meetings or discussions. It offers a quiet and focused atmosphere, where both parties can concentrate on the conversation without distractions. Additionally, an office typically provides the necessary equipment and resources for a successful field call, such as a conference room, comfortable seating, and access to relevant documents or materials. Conducting a field call in an office ensures professionalism and facilitates effective communication.

Explanation

The best environment to conduct a field call is an office. This is because an office provides a professional and formal setting for conducting business meetings or discussions. It offers a quiet and focused atmosphere, where both parties can concentrate on the conversation without distractions. Additionally, an office typically provides the necessary equipment and resources for a successful field call, such as a conference room, comfortable seating, and access to relevant documents or materials. Conducting a field call in an office ensures professionalism and facilitates effective communication.

2. Have fun with your client and their co-workers when you are on a field call.

True

False

This answer suggests that it is enjoyable to work with clients and their co-workers during field calls, implying that the experience is positive and enjoyable.

Explanation

This answer suggests that it is enjoyable to work with clients and their co-workers during field calls, implying that the experience is positive and enjoyable.

3. While gathering potential client information be sure to use the dialog of the Response Module, using the Client Perspective Prompt to jog your memory.

True

False

The given statement is true. When gathering potential client information, it is important to use the dialog of the Response Module and utilize the Client Perspective Prompt. This prompt helps to jog the memory and ensure that all relevant information is collected from the client's perspective.

Explanation

The given statement is true. When gathering potential client information, it is important to use the dialog of the Response Module and utilize the Client Perspective Prompt. This prompt helps to jog the memory and ensure that all relevant information is collected from the client's perspective.

4. You should set up your field call in advance with ______________.

Your client

Your supervisor

Your client's direct Supervisor

None of these are correct

To ensure a successful field call, it is important to set it up in advance with the client's direct supervisor. This is because the supervisor is the person who has direct oversight and authority over the client, and they can provide valuable insights, guidance, and support during the field call. By involving the supervisor in the planning and coordination of the field call, it helps to establish a clear communication channel and ensures that everyone is on the same page regarding the objectives and expectations of the visit.

Explanation

To ensure a successful field call, it is important to set it up in advance with the client's direct supervisor. This is because the supervisor is the person who has direct oversight and authority over the client, and they can provide valuable insights, guidance, and support during the field call. By involving the supervisor in the planning and coordination of the field call, it helps to establish a clear communication channel and ensures that everyone is on the same page regarding the objectives and expectations of the visit.

5. Limit your appointments to _________per day, pre-arranged with your service department.

3

7

1

5

The correct answer is 3 because it suggests that the appointments should be limited to three per day. This ensures that the service department can effectively manage and allocate their resources to accommodate the appointments. Having a set number of appointments allows for proper scheduling and avoids overbooking or overwhelming the service department with too many appointments in a day.

Explanation

The correct answer is 3 because it suggests that the appointments should be limited to three per day. This ensures that the service department can effectively manage and allocate their resources to accommodate the appointments. Having a set number of appointments allows for proper scheduling and avoids overbooking or overwhelming the service department with too many appointments in a day.

6. Why would you want to conduct a field call?

To prospect

To earn referrals and appointments

To stop waiting for business to come to you

All of these are correct

Conducting a field call allows you to prospect for new clients, as well as earn referrals and appointments from existing clients. It also helps you to take control of your business by actively seeking opportunities instead of waiting for them to come to you. Therefore, all of the given options are correct reasons for conducting a field call.

Explanation

Conducting a field call allows you to prospect for new clients, as well as earn referrals and appointments from existing clients. It also helps you to take control of your business by actively seeking opportunities instead of waiting for them to come to you. Therefore, all of the given options are correct reasons for conducting a field call.

7. Give your client many gifts and ask him/her to distribute them to co-workers along with your business card.

True

False

This statement is false because giving gifts to a client and asking them to distribute them to their co-workers along with your business card is not a professional or appropriate business practice. It may create confusion and may not be well-received by the recipient or their co-workers. It is better to personally distribute gifts or send them directly to the intended recipients.

Explanation

This statement is false because giving gifts to a client and asking them to distribute them to their co-workers along with your business card is not a professional or appropriate business practice. It may create confusion and may not be well-received by the recipient or their co-workers. It is better to personally distribute gifts or send them directly to the intended recipients.

8. How should you conduct yourself during a field call?

With maximum enthusiasm

With a smile on your face

Expecting a positive response

During a field call, it is important to conduct oneself with maximum enthusiasm, a smile on your face, and expecting a positive response. This approach helps create a positive and engaging atmosphere during the interaction. It shows that you are enthusiastic about the purpose of the field call and are genuinely interested in the conversation. A smile on your face can help establish rapport and make the other person feel more comfortable. Expecting a positive response demonstrates confidence and optimism, which can contribute to a successful outcome.

Explanation

During a field call, it is important to conduct oneself with maximum enthusiasm, a smile on your face, and expecting a positive response. This approach helps create a positive and engaging atmosphere during the interaction. It shows that you are enthusiastic about the purpose of the field call and are genuinely interested in the conversation. A smile on your face can help establish rapport and make the other person feel more comfortable. Expecting a positive response demonstrates confidence and optimism, which can contribute to a successful outcome.

Submit

9. Why would you bring gifts?

To make sure you are non-threatening

Because you are an Ultimate Image Professional

To create a party atmosphere

Bringing gifts can help to create a positive and friendly atmosphere, making sure that you are perceived as non-threatening. It can also demonstrate professionalism and a commitment to building relationships, which aligns with being an Ultimate Image Professional. Additionally, bringing gifts can contribute to creating a festive and celebratory atmosphere, enhancing the overall experience for everyone involved.

Explanation

Bringing gifts can help to create a positive and friendly atmosphere, making sure that you are perceived as non-threatening. It can also demonstrate professionalism and a commitment to building relationships, which aligns with being an Ultimate Image Professional. Additionally, bringing gifts can contribute to creating a festive and celebratory atmosphere, enhancing the overall experience for everyone involved.

Submit

10. When should you follow up with a telephone call to potential clients from the field call; in order to establish your relationship and earn appointments?

That same evening

The next day

Within 3 days

The following week

Following up with a telephone call to potential clients from the field call on the same evening is important to establish a relationship and earn appointments because it shows promptness and professionalism. By reaching out to the potential clients on the same day, you demonstrate that you value their time and are eager to connect with them. This immediate follow-up also helps to keep the conversation fresh in their minds and increases the chances of securing an appointment.

Explanation

Following up with a telephone call to potential clients from the field call on the same evening is important to establish a relationship and earn appointments because it shows promptness and professionalism. By reaching out to the potential clients on the same day, you demonstrate that you value their time and are eager to connect with them. This immediate follow-up also helps to keep the conversation fresh in their minds and increases the chances of securing an appointment.