04 Tfs - Jerry Seiner Kia Sj
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What is the best environment to conduct a field call?
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Restaurant
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Office
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Nightclub
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Supermarket
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Quiz Preview
- 2.
Have fun with your client and their co-workers when you are on a field call.
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True
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False
Correct Answer
A. TrueExplanation
This answer suggests that it is enjoyable to work with clients and their co-workers during field calls, implying that the experience is positive and enjoyable.Rate this question:
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- 3.
While gathering potential client information be sure to use the dialog of the Response Module, using the Client Perspective Prompt to jog your memory.
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True
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False
Correct Answer
A. TrueExplanation
The given statement is true. When gathering potential client information, it is important to use the dialog of the Response Module and utilize the Client Perspective Prompt. This prompt helps to jog the memory and ensure that all relevant information is collected from the client's perspective.Rate this question:
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- 4.
You should set up your field call in advance with ______________.
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Your client
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Your supervisor
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Your client's direct Supervisor
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None of these are correct
Correct Answer
A. Your client's direct SupervisorExplanation
To ensure a successful field call, it is important to set it up in advance with the client's direct supervisor. This is because the supervisor is the person who has direct oversight and authority over the client, and they can provide valuable insights, guidance, and support during the field call. By involving the supervisor in the planning and coordination of the field call, it helps to establish a clear communication channel and ensures that everyone is on the same page regarding the objectives and expectations of the visit.Rate this question:
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- 5.
Limit your appointments to _________per day, pre-arranged with your service department.
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3
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7
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1
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5
Correct Answer
A. 3Explanation
The correct answer is 3 because it suggests that the appointments should be limited to three per day. This ensures that the service department can effectively manage and allocate their resources to accommodate the appointments. Having a set number of appointments allows for proper scheduling and avoids overbooking or overwhelming the service department with too many appointments in a day.Rate this question:
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- 6.
Why would you want to conduct a field call?
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To prospect
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To earn referrals and appointments
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To stop waiting for business to come to you
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All of these are correct
Correct Answer
A. All of these are correctExplanation
Conducting a field call allows you to prospect for new clients, as well as earn referrals and appointments from existing clients. It also helps you to take control of your business by actively seeking opportunities instead of waiting for them to come to you. Therefore, all of the given options are correct reasons for conducting a field call.Rate this question:
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- 7.
Give your client many gifts and ask him/her to distribute them to co-workers along with your business card.
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True
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False
Correct Answer
A. FalseExplanation
This statement is false because giving gifts to a client and asking them to distribute them to their co-workers along with your business card is not a professional or appropriate business practice. It may create confusion and may not be well-received by the recipient or their co-workers. It is better to personally distribute gifts or send them directly to the intended recipients.Rate this question:
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- 8.
How should you conduct yourself during a field call?
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With maximum enthusiasm
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With a smile on your face
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Expecting a positive response
Correct Answer(s)
A. With maximum enthusiasm
A. With a smile on your face
A. Expecting a positive responseExplanation
During a field call, it is important to conduct oneself with maximum enthusiasm, a smile on your face, and expecting a positive response. This approach helps create a positive and engaging atmosphere during the interaction. It shows that you are enthusiastic about the purpose of the field call and are genuinely interested in the conversation. A smile on your face can help establish rapport and make the other person feel more comfortable. Expecting a positive response demonstrates confidence and optimism, which can contribute to a successful outcome.Rate this question:
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- 9.
Why would you bring gifts?
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To make sure you are non-threatening
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Because you are an Ultimate Image Professional
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To create a party atmosphere
Correct Answer(s)
A. To make sure you are non-threatening
A. Because you are an Ultimate Image Professional
A. To create a party atmosphereExplanation
Bringing gifts can help to create a positive and friendly atmosphere, making sure that you are perceived as non-threatening. It can also demonstrate professionalism and a commitment to building relationships, which aligns with being an Ultimate Image Professional. Additionally, bringing gifts can contribute to creating a festive and celebratory atmosphere, enhancing the overall experience for everyone involved.Rate this question:
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- 10.
When should you follow up with a telephone call to potential clients from the field call; in order to establish your relationship and earn appointments?
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That same evening
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The next day
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Within 3 days
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The following week
Correct Answer
A. That same eveningExplanation
Following up with a telephone call to potential clients from the field call on the same evening is important to establish a relationship and earn appointments because it shows promptness and professionalism. By reaching out to the potential clients on the same day, you demonstrate that you value their time and are eager to connect with them. This immediate follow-up also helps to keep the conversation fresh in their minds and increases the chances of securing an appointment.Rate this question:
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Current Version
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Jul 22, 2024Quiz Edited by
ProProfs Editorial Team -
Oct 30, 2014Quiz Created by
Dhalseth
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