Aetna QA Ready Assessment

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When an international location is provided, the correct action is to order a GlobalWatch search to cover the location. This suggests that GlobalWatch is a comprehensive search that includes criminal records from international locations. It is important to conduct this search to ensure a thorough background check, especially when dealing with international individuals or locations.

Criminal search names and locations are developed regardless of timeframe means that the process of searching for criminals and their whereabouts is conducted without any restrictions on the time period. This suggests that authorities and law enforcement agencies actively search for criminals regardless of how long ago the crimes were committed. It implies that there is no statute of limitations or expiration date on the search for criminals, and they can be pursued and located at any time.

The correct answer is "Highest level completed beginning with Associates." This means that when an education verification is requested, the verifier should start with the highest level completed, which is an Associates degree in this case, and verify all the education that has been provided beyond that level.

If the application is not attached to the case, the QA Analyst should reject the case indicating that the application is not attached. This is because without the application, the QA Analyst cannot properly analyze or test the case. Rejecting the case will prompt the necessary action to attach the application before further processing can be done.

If current employment can be verified through a fee-based system, it means that there is a reliable and efficient process in place to confirm the employment status of an individual. Therefore, there is no need to wait until Day 4 to verify the employment as it can be done earlier through the fee-based system.

The correct answer is "EMPLOYER 1: 2/1/2002 to 8/1/2009 EMPLOYER 2: 10/1/2010 to Present". This should be graded as a gap in employment because there is a period of time between 8/1/2009 and 10/1/2010 where the individual does not have any employment listed.

The correct procedure for inputting any paystub information is to input the gross earnings in the format of (CURRENT | YTD | Pay Rate [if applicable])

The client's criminal ordering matrix suggests that locations should be ordered based on their state and county. The given answer includes FL Statewide, Allegheny, PA, Montgomery, OH, Greene, OH, OH Statewide, and IN Statewide, which are all consistent with this ordering principle. These locations cover the entire states of Florida, Ohio, and Indiana, as well as specific counties within Pennsylvania. Therefore, these locations would need to be ordered according to the client's matrix.

When a Federal Criminal search is required, the most appropriate option is to order the National Federal search. This search covers all federal criminal records across the entire country. It is a comprehensive search that ensures all relevant federal criminal records are included in the search results. The other options, such as the Federal District search for each provided & developed location or the Federal District search for the current residence location only, may not provide a complete picture as they are limited to specific districts or locations. The GlobalWatch search is not specifically focused on federal criminal records and may not be as thorough as the National Federal search.

Civil Records should be reported regardless of age except for child support or divorce settlements. This means that any civil records, such as lawsuits, judgments, or liens, should be reported regardless of how old they are, except for child support or divorce settlements. These exceptions imply that child support or divorce settlements may not need to be reported if they are beyond a certain timeframe or age.

A civil record cannot be reported if it has been dismissed. Dismissal of a civil record means that the case has been dropped or resolved in favor of the defendant. In such cases, the record is typically expunged or sealed, meaning it is no longer accessible to the public or included in background checks. Therefore, it would be incorrect to say that a civil record can be reported even if it has been dismissed.

The statement is true because verifications should remove an employment from the report if the applicant indicates they never worked there. Verifications are conducted to verify the accuracy of the information provided by the applicant. If the applicant states that they never worked at a particular place, the verification process should confirm this and remove that employment from the report. This ensures that the report only includes accurate and verified information.

A Federal Criminal Search should always be ordered because it provides a comprehensive background check on an individual's criminal history at the federal level. This search is important as it includes offenses such as drug trafficking, white-collar crimes, and other federal offenses that may not be captured in state or county-level searches. By conducting a Federal Criminal Search, employers or individuals can ensure they have a complete understanding of someone's criminal background and make informed decisions regarding employment or personal relationships.

The correct answer is "All names and locations regardless of age." This option ensures that all criminal searches are conducted without any age restrictions or limitations. It includes searching for criminal records for individuals of all ages and in all locations, providing a comprehensive and thorough search. This approach is important as criminal activity can occur at any age and in any place, and excluding certain age groups or locations may lead to incomplete results.

Any criminal record reported to the client must be graded as a Review. This means that regardless of the severity or nature of the criminal offense, it should be considered for further investigation and evaluation. The client should not overlook or dismiss any criminal record and should take it into account when making decisions or assessments.

The statement is false because the scope of a criminal search and a civil search can vary. While a criminal search may cover the entire state, a civil search may be limited to a specific county or jurisdiction. Therefore, the search locations for criminal and civil searches do not necessarily have to be the same.

Verification of health/medical related professional credentials is not necessary for all individuals, regardless of their status. This suggests that there may be certain circumstances or criteria that exempt individuals from the need for credential verification. Without further information, it is difficult to determine the specific situations in which verification may not be required. However, it is important to note that in most cases, verifying credentials is crucial to ensure the competence and qualifications of healthcare professionals.

Grading does not apply for a gap in employment if education is verified that covers the gap period. This means that if an individual's education during the gap period is confirmed and validated, their employment history will not be negatively affected by the gap. Therefore, the statement "Grading does not apply for a gap in employment if education is verified that covers the gap period" is true.

The correct answer is to provide W-2 forms to cover 2007 and 2008. This is because the question asks for verification of employment from 2005 to 2008, and providing W-2 forms for 2007 and 2008 would cover the entire requested period. W-2 forms are official documents that show an individual's income and taxes withheld for a specific year, and they are commonly used as proof of employment.

The statement is false because if education has been provided to resolve a gap in employment, it does not necessarily need to be verified, especially if it is not the highest level completed. Verification of education is typically done to ensure the accuracy and validity of the information provided, but in this case, since the education is not the highest level completed, it may not be necessary to verify it.

If the applicant provided a graduation date of 12/2013, but the verified information shows that the degree has not been earned with an expected graduation date of 9/14 we would grade for the applicant not receiving degree as indicated.

The MVR (Motor Vehicle Record) should not be graded for a Speeding charge if it was admitted on the application because the applicant has already acknowledged and taken responsibility for the offense. Therefore, there is no need to further penalize or grade the MVR for this specific charge.

If the provided W-2’s/Documentation has the employer listed as it is listed in the case, then we would add the comments for documentation. If documentation is provided where the employer name does not match then we would reject for verifications to add comments/employer(s) to the case per provided documentation. Be sure to list documentation with employer names and amounts so that the missing information can be found quicker to cut down on the turnaround time for the rejection. Remember, if it can be corrected in QA, then we do NOT reject.

Re-verification must be conducted when the applicant indicates that they received a degree, but the source does not confirm the degree. Additionally, re-verification is necessary when the education major provided by the applicant differs from the major that has been verified by the source.

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When conducting a criminal search, it is important to consider various factors in order to gather comprehensive information. The provided current residence and former residences can provide valuable insights into the individual's whereabouts and potential connections to criminal activities. Similarly, the provided employment and education history can help in identifying any potential links to criminal behavior. Additionally, developed employment and education records can provide further information about the individual's background. Lastly, credit history can also be relevant as it may reveal any financial issues or potential motives for criminal activities.

Felonies where the disposition is a straight dismissal should not be reported because a straight dismissal means that the charges have been dropped or dismissed without any conviction. Therefore, there is no record of a felony conviction in this case.

Misdemeanors where the disposition is a straight dismissal should not be reported because a straight dismissal means that the charges were dropped or the case was dismissed without any conviction. Therefore, there is no record of a misdemeanor conviction in this case.