Aetna QA Ready Assessment

30 Questions | By Cchristian | Updated: Mar 22, 2022 | Attempts: 36

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Questions and Answers

1.

TRUE OR FALSE: If a criminal search location is Statewide, the corresponding Civil search should also be Statewide.
- A.
  
  True
- B.
  
  False
2.

When criminal searches are requested (CHOOSE ONE):
- A.
  
  Order a Statewide Repository search for each location.
- B.
  
  Order a County Criminal search for each location.
- C.
  
  Order both a Statewide and County search for each location.
- D.
  
  Refer to the Crim Ordering Matrix to determine whether Statewide or County should be ordered for each location.
3.

TRUE OR FALSE: A Federal Criminal Search should always be ordered.
- A.
  
  True
- B.
  
  False
4.

When a Federal Criminal search is required, we should order (CHOOSE ONE):
- A.
  
  The Federal District search for each provided & developed location.
- B.
  
  The Federal District search for the current residence location only.
- C.
  
  The National Federal search.
- D.
  
  The GlobalWatch search.
5.

When an international location is provided (CHOOSE ONE):
- A.
  
  Contact the account manager for permission to add an international criminal search.
- B.
  
  Order the international search to cover the location.
- C.
  
  A GlobalWatch search is ordered to cover the location.
- D.
  
  We do not order any criminal searches for international locations. Pass through as-is.
6.

TRUE OR FALSE: Criminal search names and locations are developed regardless of timeframe.
- A.
  
  True
- B.
  
  False
7.

Which of the following Criminal searches should be developed? (CHOOSE ONE)
- A.
  
  All names and locations regardless of age.
- B.
  
  All name and locations within the past 7 years.
- C.
  
  All names regardless of age and locations within the past 7 years.
- D.
  
  Primary name and address only.
8.

Criminal search locations should be developed from (CHOOSE ALL THAT APPLY):
- A.
  
  Provided Current Residence
- B.
  
  Provided Former Residences
- C.
  
  Name and Address History / Trace Report
- D.
  
  Provided Employment
- E.
  
  Provided Education
- F.
  
  Developed Employment
- G.
  
  Developed Education
- H.
  
  Driving History / MVR
- I.
  
  Credit History
9.

Which of the following FELONY records should NOT be reported? (CHOOSE ALL THAT APPLY)
- A.
  
  Felony convictions older than 7 years
- B.
  
  Felonies where the applicant was under 18 as of the conviction date
- C.
  
  Felonies where the disposition is still pending
- D.
  
  Felonies where the disposition is a straight dismissal
- E.
  
  Active diversions where the charge is a Felony
10.

Which of the following MISDEMEANOR records should NOT be reported? (CHOOSE ALL THAT APPLY)
- A.
  
  Misdemeanor convictions older than 7 years
- B.
  
  Misdemeanors where the applicant was under 18 as of the conviction date
- C.
  
  Misdemeanors where the disposition is still pending
- D.
  
  Misdemeanors where the disposition is a straight dismissal
- E.
  
  Active diversions where the charge is a Misdemeanor
11.

TRUE OR FALSE: Any criminal record reported to the client must be graded as a Review.
- A.
  
  True
- B.
  
  False
12.

Civil Records should be reported (CHOOSE ONE):
- A.
  
  Only within the 7-year timeframe
- B.
  
  Regardless of age
- C.
  
  Only if the record is a child support or divorce settlement
- D.
  
  Regardless of age except for child support or divorce settlements
13.

TRUE OR FALSE: A civil record can be reported even if it has been dismissed.
- A.
  
  True
- B.
  
  False
14.

When Education verification is requested, verify (CHOOSE ONE):
- A.
  
  Only the most recent dates of graduation/attendance
- B.
  
  Highest level completed beginning with High School
- C.
  
  Highest level completed beginning with Associates
- D.
  
  All provided Education
15.

TRUE OR FALSE: All provided health/medical related professional credentials should be verified regardless of status.
- A.
  
  True
- B.
  
  False
16.

Re-verification must be conducted when (CHOOSE ALL THAT APPLY):
- A.
  
  Applicant indicates a degree was received and source does not confirm the degree
- B.
  
  Education dates provided by the applicant differ from dates verified by source
- C.
  
  Education major provided by the applicant differs from major verified by source
- D.
  
  Applicant’s provided name does not match verified Name Attended Under
17.

When the application is not attached to the case, the QA Analyst should (CHOOSE ONE):
- A.
  
  Find the application in Fax Manager and attach it to the case
- B.
  
  Reject the case indicating that the application is not attached
- C.
  
  Enter a Cherwell ticket to have the application attached
- D.
  
  Email a supervisor or manager for advice
18.

TRUE OR FALSE: Verifications should remove an employment from the report if the applicant indicates they never worked there.
- A.
  
  True
- B.
  
  False
19.

Which of the following examples should be graded as a gap in employment? (CHOOSE ONE)
- A.
  
  EMPLOYER 1: 8/1/2009 to 9/1/2010 EMPLOYER 2: 10/1/2010 to Present
- B.
  
  EMPLOYER 1: 2/1/2002 to 8/1/2009 EMPLOYER 2: 10/1/2010 to Present
- C.
  
  EMPLOYER 1: 2/1/2002 to 8/1/2009 EMPLOYER 2: 6/1/2010 to Present
- D.
  
  All of the above
- E.
  
  None of the above
20.

TRUE OR FALSE: The MVR should not be graded for a Speeding charge if it was admitted on the application.
- A.
  
  True
- B.
  
  False
21.

In order to satisfactorily verify provided employment from 2005 to 2008, the applicant must (CHOOSE ONE):
- A.
  
  Provide W-2 forms to cover 2007 and 2008
- B.
  
  Provide W-2 forms to cover 2005, 2006, 2007, 2008, and 2009
- C.
  
  Provide a reference who will vouch for their period of employment
- D.
  
  Swear in court that the provided employment dates are correct
22.

TRUE OR FALSE: Grading does not apply for a gap in employment if education is verified that covers the gap period.
- A.
  
  True
- B.
  
  False
23.

TRUE OR FALSE: If education has been provided that would resolve a gap in employment, the education should be verified even if it is not the highest level completed.
- A.
  
  True
- B.
  
  False
24.

TRUE OR FALSE: If current employment can be verified through a fee based system, it is not necessary to wait until Day 4 to verify the employment.
- A.
  
  True
- B.
  
  False
25.

The applicant provided on the application that he graduated on 12/2013, but GIS verified that they are currently enrolled with an expected graduation date of 09/14. This case would need to be rejected.
- A.
  
  True
- B.
  
  False