Aetna QA Ready Assessment
.PNG "Aetna QA Ready Assessment")
- 1.TRUE OR FALSE: If a criminal search location is Statewide, the corresponding Civil search should also be Statewide.
- A.
True
- B.
False
- 2.When criminal searches are requested (CHOOSE ONE):
- A.
Order a Statewide Repository search for each location.
- B.
Order a County Criminal search for each location.
- C.
Order both a Statewide and County search for each location.
- D.
Refer to the Crim Ordering Matrix to determine whether Statewide or County should be ordered for each location.
- 3.TRUE OR FALSE: A Federal Criminal Search should always be ordered.
- A.
True
- B.
False
- 4.When a Federal Criminal search is required, we should order (CHOOSE ONE):
- A.
The Federal District search for each provided & developed location.
- B.
The Federal District search for the current residence location only.
- C.
The National Federal search.
- D.
The GlobalWatch search.
- 5.When an international location is provided (CHOOSE ONE):
- A.
Contact the account manager for permission to add an international criminal search.
- B.
Order the international search to cover the location.
- C.
A GlobalWatch search is ordered to cover the location.
- D.
We do not order any criminal searches for international locations. Pass through as-is.
- 6.TRUE OR FALSE: Criminal search names and locations are developed regardless of timeframe.
- A.
True
- B.
False
- 7.Which of the following Criminal searches should be developed? (CHOOSE ONE)
- A.
All names and locations regardless of age.
- B.
All name and locations within the past 7 years.
- C.
All names regardless of age and locations within the past 7 years.
- D.
Primary name and address only.
- 8.Criminal search locations should be developed from (CHOOSE ALL THAT APPLY):
- A.
Provided Current Residence
- B.
Provided Former Residences
- C.
Name and Address History / Trace Report
- D.
Provided Employment
- E.
Provided Education
- F.
Developed Employment
- G.
Developed Education
- H.
Driving History / MVR
- I.
Credit History
- 9.Which of the following FELONY records should NOT be reported? (CHOOSE ALL THAT APPLY)
- A.
Felony convictions older than 7 years
- B.
Felonies where the applicant was under 18 as of the conviction date
- C.
Felonies where the disposition is still pending
- D.
Felonies where the disposition is a straight dismissal
- E.
Active diversions where the charge is a Felony
- 10.Which of the following MISDEMEANOR records should NOT be reported? (CHOOSE ALL THAT APPLY)
- A.
Misdemeanor convictions older than 7 years
- B.
Misdemeanors where the applicant was under 18 as of the conviction date
- C.
Misdemeanors where the disposition is still pending
- D.
Misdemeanors where the disposition is a straight dismissal
- E.
Active diversions where the charge is a Misdemeanor
- 11.TRUE OR FALSE: Any criminal record reported to the client must be graded as a Review.
- A.
True
- B.
False
- 12.Civil Records should be reported (CHOOSE ONE):
- A.
Only within the 7-year timeframe
- B.
Regardless of age
- C.
Only if the record is a child support or divorce settlement
- D.
Regardless of age except for child support or divorce settlements
- 13.TRUE OR FALSE: A civil record can be reported even if it has been dismissed.
- A.
True
- B.
False
- 14.When Education verification is requested, verify (CHOOSE ONE):
- A.
Only the most recent dates of graduation/attendance
- B.
Highest level completed beginning with High School
- C.
Highest level completed beginning with Associates
- D.
All provided Education
- 15.TRUE OR FALSE: All provided health/medical related professional credentials should be verified regardless of status.
- A.
True
- B.
False
- 16.Re-verification must be conducted when (CHOOSE ALL THAT APPLY):
- A.
Applicant indicates a degree was received and source does not confirm the degree
- B.
Education dates provided by the applicant differ from dates verified by source
- C.
Education major provided by the applicant differs from major verified by source
- D.
Applicant’s provided name does not match verified Name Attended Under
- 17.When the application is not attached to the case, the QA Analyst should (CHOOSE ONE):
- A.
Find the application in Fax Manager and attach it to the case
- B.
Reject the case indicating that the application is not attached
- C.
Enter a Cherwell ticket to have the application attached
- D.
Email a supervisor or manager for advice
- 18.TRUE OR FALSE: Verifications should remove an employment from the report if the applicant indicates they never worked there.
- A.
True
- B.
False
- 19.Which of the following examples should be graded as a gap in employment? (CHOOSE ONE)
- A.
EMPLOYER 1: 8/1/2009 to 9/1/2010 EMPLOYER 2: 10/1/2010 to Present
- B.
EMPLOYER 1: 2/1/2002 to 8/1/2009 EMPLOYER 2: 10/1/2010 to Present
- C.
EMPLOYER 1: 2/1/2002 to 8/1/2009 EMPLOYER 2: 6/1/2010 to Present
- D.
All of the above
- E.
None of the above
- 20.TRUE OR FALSE: The MVR should not be graded for a Speeding charge if it was admitted on the application.
- A.
True
- B.
False
- 21.In order to satisfactorily verify provided employment from 2005 to 2008, the applicant must (CHOOSE ONE):
- A.
Provide W-2 forms to cover 2007 and 2008
- B.
Provide W-2 forms to cover 2005, 2006, 2007, 2008, and 2009
- C.
Provide a reference who will vouch for their period of employment
- D.
Swear in court that the provided employment dates are correct
- 22.TRUE OR FALSE: Grading does not apply for a gap in employment if education is verified that covers the gap period.
- A.
True
- B.
False
- 23.TRUE OR FALSE: If education has been provided that would resolve a gap in employment, the education should be verified even if it is not the highest level completed.
- A.
True
- B.
False
- 24.TRUE OR FALSE: If current employment can be verified through a fee based system, it is not necessary to wait until Day 4 to verify the employment.
- A.
True
- B.
False
- 25.The applicant provided on the application that he graduated on 12/2013, but GIS verified that they are currently enrolled with an expected graduation date of 09/14. This case would need to be rejected.
- A.
True
- B.
False
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