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Supervisor And Team Lead Quiz -10/8-9/2014
10 Questions
|
By AHSFLTrainer | Updated: Mar 21, 2022
| Attempts: 38
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1.
The Public Session Tab has been added to which website?
MyFlorida Website
AHCA Website
Plan Websites
SMMC Website
Submit
Start Quiz
About This Quiz
SMMC Reminder-General Information
HeadsUp-HT Promotions 09292014
2.
What's your name?
We’ll put your name on your report, certificate, and leaderboard.
2.
Where would you verify Medicaid eligibility for a MK recipient?
The LTC Hover
Page 2
ToolKit
History
Submit
3.
Public sessions are...
Sessions where Choice Counselors are available to meet with members on a more personal basis; to choose the best plan...
Sessions where Choice Counselors are available to meet with members on a more personal basis; to choose the best plan for them.
Sessions where Choice Counselors are available to meet with members for help with enrolling and general questions.
Sessions where Choice Counselors are available to meet with anyone to sign them up for Medicaid.
Sessions where AHCA is available to meet with members about the SMMC program.
Submit
4.
If a member has active Medicaid and MediKids, which coverage wins?
Neither
FFS
MediKids
Medicaid
Submit
5.
A caller calls in to obtain the number to their Local Area Office. How do you proceed?
For this case specific call: access the caller's case, go through verification, provide the number to the area office, and...
For this case specific call: access the caller's case, go through verification, provide the number to the area office, and then notate the case.
For this general information call: ask the caller to verify the area they live in and provide the number to...
For this general information call: ask the caller to verify the area they live in and provide the number to the area office.
For this general information call: access the caller's case, provide the number to the area office, and then notate the...
For this general information call: access the caller's case, provide the number to the area office, and then notate the case.
For this case specific call: access the caller's case, advise the caller on what region they live in, and provide...
For this case specific call: access the caller's case, advise the caller on what region they live in, and provide them with the number to the area office.
Submit
6.
Where would you log a MediKids discrepancy?
MediKids Form
SMMC Discrepancy Log
SMMC Downtime Form
MediKids DAR
Submit
7.
What new Complaint Reason has been added to HealthTrack?
Continuity of Care
TPL19-Medicare
Managed Care Exemption Request
ACWM Modifier
Submit
8.
Which 'Level of Care' indicator(s) allow recipients to request enrollment into PACE?
PACE
LTCN
LTCC
PACE and LTCN
Submit
9.
Where do you refer recipients with questions about the level of care on file?
AHCA
LTC Helpline
DOEA
DCF
Submit
10.
A caller calls in to obtain their Open Enrollment Dates. How do you proceed?
For this case specific call: access the caller's case, advise the caller of their OE Dates, and then notate the...
For this case specific call: access the caller's case, advise the caller of their OE Dates, and then notate the case.
For this general information call: ask the caller the start date of their plan and provide them with the OE...
For this general information call: ask the caller the start date of their plan and provide them with the OE Dates from the Effective Date Chart.
For this case specific call: access the caller's case, go through verification, provide the OE Dates, and then notate the...
For this case specific call: access the caller's case, go through verification, provide the OE Dates, and then notate the case.
For this general information call: access the caller's case, and advise the caller that you can not provide OE dates...
For this general information call: access the caller's case, and advise the caller that you can not provide OE dates over the phone; they will receive a notice in the mail.
Submit
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Answered (
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The Public Session Tab has been added to which website?
Where would you verify Medicaid eligibility for a MK recipient?
Public sessions are...
If a member has active Medicaid and MediKids, which coverage wins?
A caller calls in to obtain the number to their Local Area Office. How...
Where would you log a MediKids discrepancy?
What new Complaint Reason has been added to HealthTrack?
Which 'Level of Care' indicator(s) allow recipients to request...
Where do you refer recipients with questions about the level of care...
A caller calls in to obtain their Open Enrollment Dates. How do you...
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