Supervisor and Team Lead Quiz -10/8-9/2014

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1. A caller calls in to obtain the number to their Local Area Office. How do you proceed?

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Supervisor and Team Lead Quiz -10/8-9/2014 - Quiz

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2.

What first name or nickname would you like us to use?

You may optionally provide this to label your report, leaderboard, or certificate.

2. The Public Session Tab has been added to which website?

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3. Public sessions are...

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4. What new Complaint Reason has been added to HealthTrack?

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5. Which 'Level of Care' indicator(s) allow recipients to request enrollment into PACE?

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6. Where do you refer recipients with questions about the level of care on file?

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7. Where would you verify Medicaid eligibility for a MK recipient?

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8. If a member has active Medicaid and MediKids, which coverage wins?

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9. Where would you log a MediKids discrepancy?

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10. A caller calls in to obtain their Open Enrollment Dates. How do you proceed?

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A caller calls in to obtain the number to their Local Area Office. How...
The Public Session Tab has been added to which website?
Public sessions are...
What new Complaint Reason has been added to HealthTrack?
Which 'Level of Care' indicator(s) allow recipients to request...
Where do you refer recipients with questions about the level of care...
Where would you verify Medicaid eligibility for a MK recipient?
If a member has active Medicaid and MediKids, which coverage wins?
Where would you log a MediKids discrepancy?
A caller calls in to obtain their Open Enrollment Dates. How do you...
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