ALS Course 3 Set B Supervisory Communicator And Supervisory Of Airmen
When it comes to flying a plane there are a lot of things you should think of and ensure you have the safety of the passengers in mind. ALS Course 3 Set B on Supervisory Communicator and Supervisory of Airmen is designed to ensure that you do just that. Take up the test below and get to find out what you recall.
- 1.SSgt Granger tells his students, "Whenever you deliver your message, you must ensure your communication is effective. You do this by determining the purpose of communication, preparing the communication, and lastly, deliver the message. SSgt Granger’s comments BEST explain the
- A.
Communication process
- B.
Phases of effective communication
- C.
Barriers to communication
- D.
Option 4
- 2.SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander’s Physical Training Policy Memorandum to all flight chiefs in the shop. In the email he stated, "Brief the new policy to your subordinates as soon as possible. In addition, make sure that the personnel on leave or TDY are briefed as soon as they return. SMSgt Lannen’s action’s BEST illustrate
- A.
Upward Communication
- B.
Lateral Communication
- C.
Downward Communication
- D.
Option 4
- 3.MSgt Ottmo noticed that some of his crew members were relying on their memorization of procedures instead of following technical orders. Despite engine runs and planes launching, he holds a meeting on the flight line to address the problem. After the meeting several people expressed frustration because they barely heard anything MSgt Ottmo said." MSgt Ottmo’s ____________ will MOST likely _________ mission effectiveness.
- A.
Understanding of organizational barriers; enhance
- B.
Misunderstanding of organizational barriers; hinder
- C.
Understanding of psychological barriers; enhance
- D.
Misunderstanding of psychological barriers; hinder
- 4.Appropriate use of social media would be:
- A.
Uploading a video to Facebook that you made of your Afghan base to share your experience with family and friends.
- B.
Telling about an enemy engagement that just happened on your blog, and then uploading pictures to Blue Tube.
- C.
Both a and b.
- D.
None of the above.
- 5.After another local village is mistakenly attacked, a reporter approaches SSgt Tubble with questions regarding the faulty targeting systems used on today’s rocket systems. Tubble responds, "Although I may not work directly with munitions, I am confident in our weapons system technologies; further, I support all efforts that provide our enemies a miserable death." Within days the paper releases comments; Twitter, Facebook, and similar sites explode with hate mail toward the USAF and temporarily interrupt the mission. SSgt Tubble’s comments BEST illustrate ineffective ______ and its impact on mission effectiveness.
- A.
Media engagement
- B.
Use of social media guidelines
- C.
Strategic communication
- D.
Option 4
- 6.While on her favorite blog site, SrA Allen, a former model, uploads a picture taken during a recent interview. In the photograph, she is wearing a tight "I Love NY" t-shirt with her ABU pants. Within days, she receives hundreds of positive responses to her post. SrA Allen’ actions _____ and will MOST likely have a ________ impact on public perception.
- A.
Violate social media guidelines; negative
- B.
Comply with social media guidelines; positive
- C.
Comply with interview do’s and don’ts; positive
- D.
Violate interview do’s and don’ts; negative
- 7."Quickly developed procedures to resolve staffing issues resulting in completion of the project on schedule."This is an example of which variation of the accomplishment-impact bullet statement.
- A.
Action verb
- B.
Modified verb
- C.
Specific achievement.
- D.
Option 4
- 8.Which of the following is NOT a reason the Air Force uses the bullet statement style of writing?
- A.
Bullet statements present a clear picture of an idea or accomplishment and its impact.
- B.
Bullet statements allow the writer to concisely deal with specific points.
- C.
Bullet statements take less time to read.
- D.
Bullet statements present all achievements in one sentence
- 9.A1C Ivey asks SSgt Johnson, "What is the best way to write a talking paper. SSgt Johnson replies "Make sure you use bullet statements that are concise with one concept that serves a purpose. This will help keep you on track while you’re writing."SSgt Johnson’s comments BEST explain the ____________.
- A.
Single idea bullet statement
- B.
Specific achievement bullet statement
- C.
Accomplishment impact bullet statement
- D.
Option 4
- 10.Before submitting an Enlisted Performance Report for review, MSgt Wilson makes sure the information he uses is correct and truthful. He is careful not to exaggerate the truth or embellish the facts because he believes that falsifying the truth hurts his subordinates, and damages his credibility as a supervisor.MSgt Wilson’s actions BEST illustrate ______________ and its impact on his effectiveness.
- A.
Brevity
- B.
Accuracy
- C.
Specificity
- D.
Option 4
- 11.SSgt Maramba decided to reward one of his subordinates so he requested a Décor 6. He reviewed past performance reports for information to complete the decoration citation. Once the Décor 6 and the citation were completed, he forwarded them to CSS for review. After making several corrections to the document, the CSS forwarded it to the commander who promptly approved the decoration. SSgt Maramba’s _____________ will MOST likely ______________ his subordinate’s effectiveness.
- A.
Effective use of types of narrative writing; enhance
- B.
Ineffective use of types of narrative writing; hinder
- C.
Effective use of bullet statements; enhance
- D.
Ineffective use of bullet statements; hinder
- 12.After noticing an unusual change in SrA Dent’s behavior, SSgt Wilson decides to meet with him to discuss his observations. Hoping to keep the session centered on Dent and to eliminate distractions, he reserves a small conference room for two hours with permission to use it longer if needed. He then jots down a few questions to help him open the session and establish rapport with Dent. The scenario BEST illustrates an NCO accomplishing ________________.
- A.
Pre-session activities only
- B.
Pre-session and session activities
- C.
Pre-session, session, and post-session activities
- D.
Option 4
- 13.SSgt Bolden plans to hold a meeting with his work section about the low morale that has been bringing down the mission lately. Up until last month, everyone enjoyed coming to work and doing his or her best on the job. Bolden thinks about it and realizes the change in everyone’s demeanor must be from the new commander. Bolden realizes he must do something soon before the morale takes a deeper plummet, so he decides to hold the meeting to let his people know he is always concerned about them and their welfare. SSgt Bolden’s _____________ will MOST likely ______________ his effectiveness.
- A.
Inappropriate use of resolving; decrease
- B.
Appropriate use of resolving; increase
- C.
Appropriate use of diagnosing; increase
- D.
Inappropriate use of diagnosing; decrease
- 14.During A1C Hall’s initial feedback, SSgt Irvin says, "When working the customer service desk, answer all phone calls before the third ring, politely identify yourself and this unit, and offer assistance to each caller. Furthermore, because our nation and other countries consider us professionals, we must strive for excellence in everything we do. Finally, if you fail to meet my expectations or to comply with all directives, you can expect a swift response from me."SSgt Irvin’s actions BEST illustrate _____________.
- A.
Standards and discipline
- B.
The Air Force Core Values
- C.
Use of earned authority
- D.
Option 4
- 15.SSgt Vera is concerned about her subordinate, A1C Jackson. When he first arrived to the unit, he was an eager self-starter and had plenty of questions during his initial feedback to make sure he understood his supervisor’s line of acceptability. However, last week Jackson failed to complete his assignments by the deadline, causing production to fall. Vera waits and hopes he will self-correct. Today, Jackson missed another important deadline. Fed up, Vera issues Jackson a letter of admonishment. SSgt Vera’s _____________ will MOST likely ______________ her effectiveness.
- A.
Inappropriate use of punishment; decrease
- B.
Appropriate use of punishment; increase
- C.
Inappropriate use of PDP; decrease
- D.
Appropriate use of PDP; increase
- 16.Match the pitfall with the examply:SrA Jonah performs at minimal effort. He does just enough to get by with his job and pretty much flies under the radar when work is handed out. But, MSgt Pine has been told that Jonah’s father is a CMSgt in charge of assignments. So Pine decides to ‘up’ Jonah’s rating because Pine is due to PCS soon and he wants a cushy spot in Florida. While filling out the EPR, Pine thinks, "Maybe Jonah will appreciate my rating enough to ask his father to hook me up."
- A.
Relevancy- contamination
- B.
Relevancy- contamination
- C.
Relevancy- contamination
- D.
Variability –Halo effect
- 17.Match the pitfall with the examply: A1C Coffee is new to her team. Her performance is far above the rest of the team. She is punctual and offers to help others on the team when they need it. However, everyone on the team listens to country music except her. She prefers jazz. Every morning when she comes in to work, she has a jazz CD playing on her computer. Since MSgt Pine really hates jazz music, he decides to give her a ‘4’ rating.
- A.
Variability –Halo effect
- B.
Primacy
- C.
Personal Bias
- D.
Reputation
- 18.Match the pitfall with the example: SSgt Maple is doing an adequate job in the dining facility and often volunteers to help so that she can learn more about her job. She is eager and positive about what she is doing, but all her supervisor can remember is that on her first day she used the salt instead of sugar for the cake mix. The customers complained for days! So, when it was EPR time, MSgt Pine marked her down in primary duties. "I bet she won’t make that mistake again," he says to himself.
- A.
Relevancy- contamination
- B.
Relevancy- distortion
- C.
Reputation
- D.
Primacy
- 19.Match the pitfall with the example: SrA Flint is a well-liked person in the motor pool. He’s the all-American, boy-next-door. Sincere, dedicated, loyal, and is tenacious in his eagerness to learn his job. MSgt Pine sees this every day, but he also sees that Sra Flint is still failing in the simple duties that are the basic for the career field. Since he is a great person, everyone likes him, and he has such a positive attitude, Pine overlooks his shortcomings and focuses on the positive attributes hoping that he’ll eventually come around.
- A.
Personal Bias
- B.
Variability –Halo effect
- C.
Relevancy- contamination
- D.
Recency
- 20.Match the pitfall with example: During MSgt Pine’s time supervising his team, A1C Amber’s performance has been well above average. She is punctual, well-kept, assists others on her team, has a positive attitude, and takes on responsibility. But just as MSgt Pine was getting ready to fill out her EPR, she came to work 10 minutes late. "Well, now I can’t give her a 5 rating!" and marked her down to a 4..
- A.
Recency
- B.
Reputation
- C.
Primacy
- D.
Relevancy- distortion
- 21.Match the pitfall with the example:SrA Huff has always been known as an expert in his job and has consistently earned a 5 rating on all his EPRs. This year, he was assigned to MSgt Pine and he has noticed that Huff has let his work habits slide. Pine has to always remind him to do things and when he does, it’s never right. Pine turns Huff’s EPR in to his supervisor and he automatically noticed the decrease in SrA Huff’s rating. He says, "SrA Huff is normally an ‘ace’ troop. But you’ve marked him down. Didn’t you look at his previous EPRs?"
- A.
Recency
- B.
Personal Bias
- C.
Variability –Halo effect
- D.
Reputation
- 22.Match the pitfall with the example: SrA Green has just been assigned to MSgt Pine’s work center. When he pulls up to the unit in his brand new SUV with the music playing way too loud, Pine thinks to himself, "Well, he’s not going to do well here. What a way to make a good first impression!"
- A.
Personal Bias
- B.
Primacy
- C.
Reputation
- D.
Relevancy- contamination
- 23.During a training session, one of the Airmen asks, "Why do we need to know this?" SrA Amide says, "First, accurate record keeping provides a reliable, long-term, cumulative record of performance and potential based on that performance. Second, good record keeping also provides sound information to assist leadership in identifying the best-qualified enlisted personnel for various tasks and assignments. Finally, we can use the information to provide meaningful feedback to subordinates on what’s expected of them and how to meet those expectations." SrA Amide’s comments BEST explain ________________.
- A.
Steps for evaluating performance
- B.
Steps for developing improvement plans
- C.
Purposes of the enlisted evaluation system
- D.
Option 4
- 24.SSgt Tolley is writing a performance report on SrA Folk, one of his customer service representatives. Tolley received information from Folk’s shift leader, reviewed Folk’s training records, and even spoke to some of his customers. Finally, he looked at Folk’s quality assurance inspection results. Using all this information, he proceeded to compose the performance report. SSgt Tolley’s actions BEST illustrate ________ and their impact on NCO effectiveness.
- A.
Direct and Indirect Observation
- B.
Direct Observation and Checking Completed Products
- C.
Indirect Observation and Checking Completed Products
- D.
Option 4
- 25.TSgt Smith is writing performance reports on two Airmen. Although he cannot actually observe the Airmen working because they work on another shift, he reviews their completed work and occasionally asks their shift supervisor for feedback on their performance. In the final report, he leaves out factors that do not contribute to performance, ignores nonessential elements of the job, and is careful not to give undue weight to isolated incidents. TSgt Smith’s __________ will MOST likely __________ his effectiveness.
- A.
Inappropriate use of evaluation principles; hinder
- B.
Appropriate use of evaluation principles; enhance
- C.
Inappropriate use of performance feedback; hinder
- D.
Appropriate use of performance feedback; enhance
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