ALS Course 3 Set B Supervisory Communicator And Supervisory Of Airmen
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SSgt Granger tells his students, "Whenever you deliver your message, you must ensure your communication is effective. You do this by determining the purpose of communication, preparing the communication, and lastly, deliver the message. SSgt Granger’s comments BEST explain the
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Communication process
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Phases of effective communication
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Barriers to communication
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Option 4
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About This Quiz
When it comes to flying a plane there are a lot of things you should think of and ensure you have the safety of the passengers in mind. ALS Course 3 Set B on Supervisory Communicator and Supervisory of Airmen is designed to ensure that you do just that. Take up the test below and get to find out what See moreyou recall.
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- 2.
SMSgt Lannen, squadron superintendent of civil engineering, forwarded the commander’s Physical Training Policy Memorandum to all flight chiefs in the shop. In the email he stated, "Brief the new policy to your subordinates as soon as possible. In addition, make sure that the personnel on leave or TDY are briefed as soon as they return. SMSgt Lannen’s action’s BEST illustrate
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Upward Communication
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Lateral Communication
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Downward Communication
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Option 4
Correct Answer
A. Downward CommunicationExplanation
SMSgt Lannen, as the squadron superintendent of civil engineering, is forwarding the commander's Physical Training Policy Memorandum to all flight chiefs in the shop. By instructing the flight chiefs to brief the new policy to their subordinates and to ensure that personnel on leave or TDY are briefed upon their return, SMSgt Lannen is engaging in downward communication. Downward communication refers to the flow of information from higher-level individuals to lower-level individuals within an organization. In this case, SMSgt Lannen is disseminating important information and instructions from the commander to the flight chiefs and their subordinates, demonstrating the practice of downward communication.Rate this question:
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- 3.
MSgt Ottmo noticed that some of his crew members were relying on their memorization of procedures instead of following technical orders. Despite engine runs and planes launching, he holds a meeting on the flight line to address the problem. After the meeting several people expressed frustration because they barely heard anything MSgt Ottmo said." MSgt Ottmo’s ____________ will MOST likely _________ mission effectiveness.
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Understanding of organizational barriers; enhance
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Misunderstanding of organizational barriers; hinder
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Understanding of psychological barriers; enhance
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Misunderstanding of psychological barriers; hinder
Correct Answer
A. Misunderstanding of organizational barriers; hinderExplanation
MSgt Ottmo's misunderstanding of organizational barriers will most likely hinder mission effectiveness. This is because organizational barriers refer to obstacles or challenges within the structure or communication processes of an organization that can impede effective communication and coordination. By not fully understanding these barriers, MSgt Ottmo may not have been able to effectively address the issue of crew members relying on memorization instead of following technical orders. This lack of understanding may have contributed to the frustration expressed by the crew members and hindered their ability to improve their performance, thus hindering mission effectiveness.Rate this question:
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- 4.
Appropriate use of social media would be:
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Uploading a video to Facebook that you made of your Afghan base to share your experience with family and friends.
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Telling about an enemy engagement that just happened on your blog, and then uploading pictures to Blue Tube.
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Both a and b.
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None of the above.
Correct Answer
A. None of the above.Explanation
Both options mentioned in the question involve sharing sensitive information related to military operations, which is not appropriate use of social media. In a military context, it is important to adhere to operational security (OPSEC) protocols and not disclose any information that could compromise the safety and security of personnel or operations. Therefore, the correct answer is "None of the above."Rate this question:
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- 5.
After another local village is mistakenly attacked, a reporter approaches SSgt Tubble with questions regarding the faulty targeting systems used on today’s rocket systems. Tubble responds, "Although I may not work directly with munitions, I am confident in our weapons system technologies; further, I support all efforts that provide our enemies a miserable death." Within days the paper releases comments; Twitter, Facebook, and similar sites explode with hate mail toward the USAF and temporarily interrupt the mission. SSgt Tubble’s comments BEST illustrate ineffective ______ and its impact on mission effectiveness.
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Media engagement
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Use of social media guidelines
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Strategic communication
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Option 4
Correct Answer
A. Media engagementExplanation
SSgt Tubble's comments demonstrate ineffective media engagement. His response to the reporter's questions not only fails to address the concerns raised about faulty targeting systems, but also includes a statement that supports causing harm to enemies. This type of response can easily be misinterpreted and create negative perceptions of the USAF. The release of these comments in the paper and the subsequent backlash on social media highlight the negative impact of ineffective media engagement on the mission's effectiveness.Rate this question:
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- 6.
While on her favorite blog site, SrA Allen, a former model, uploads a picture taken during a recent interview. In the photograph, she is wearing a tight "I Love NY" t-shirt with her ABU pants. Within days, she receives hundreds of positive responses to her post. SrA Allen’ actions _____ and will MOST likely have a ________ impact on public perception.
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Violate social media guidelines; negative
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Comply with social media guidelines; positive
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Comply with interview do’s and don’ts; positive
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Violate interview do’s and don’ts; negative
Correct Answer
A. Violate social media guidelines; negativeExplanation
SrA Allen's actions of uploading a picture of herself wearing a tight "I Love NY" t-shirt with her ABU pants on her favorite blog site violate social media guidelines. This is because she is mixing her military uniform with a civilian shirt, which is not allowed according to the guidelines. As a result, her actions are likely to have a negative impact on public perception, as violating social media guidelines can reflect poorly on her professionalism and adherence to military regulations.Rate this question:
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- 7.
"Quickly developed procedures to resolve staffing issues resulting in completion of the project on schedule."This is an example of which variation of the accomplishment-impact bullet statement.
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Action verb
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Modified verb
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Specific achievement.
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Option 4
Correct Answer
A. Modified verbExplanation
This statement is an example of a modified verb in an accomplishment-impact bullet statement. The phrase "quickly developed procedures" modifies the verb "developed," indicating that the action was done in a fast and efficient manner. This highlights the candidate's ability to problem-solve and take prompt action in resolving staffing issues, which ultimately led to the successful completion of the project on schedule.Rate this question:
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- 8.
Which of the following is NOT a reason the Air Force uses the bullet statement style of writing?
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Bullet statements present a clear picture of an idea or accomplishment and its impact.
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Bullet statements allow the writer to concisely deal with specific points.
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Bullet statements take less time to read.
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Bullet statements present all achievements in one sentence
Correct Answer
A. Bullet statements present all achievements in one sentenceExplanation
The given explanation suggests that bullet statements do not present all achievements in one sentence. This implies that the Air Force does not use bullet statements for this reason. Bullet statements are used because they present a clear picture of an idea or accomplishment and its impact, allow the writer to concisely deal with specific points, and take less time to read.Rate this question:
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- 9.
A1C Ivey asks SSgt Johnson, "What is the best way to write a talking paper. SSgt Johnson replies "Make sure you use bullet statements that are concise with one concept that serves a purpose. This will help keep you on track while you’re writing."SSgt Johnson’s comments BEST explain the ____________.
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Single idea bullet statement
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Specific achievement bullet statement
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Accomplishment impact bullet statement
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Option 4
Correct Answer
A. Single idea bullet statementExplanation
SSgt Johnson's response suggests that the best way to write a talking paper is by using bullet statements that are concise and focus on one concept. This indicates that the talking paper should have a clear and specific main idea, which is effectively conveyed through bullet points. The term "single idea bullet statement" accurately describes this approach, making it the correct answer.Rate this question:
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- 10.
Before submitting an Enlisted Performance Report for review, MSgt Wilson makes sure the information he uses is correct and truthful. He is careful not to exaggerate the truth or embellish the facts because he believes that falsifying the truth hurts his subordinates, and damages his credibility as a supervisor.MSgt Wilson’s actions BEST illustrate ______________ and its impact on his effectiveness.
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Brevity
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Accuracy
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Specificity
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Option 4
Correct Answer
A. AccuracyExplanation
MSgt Wilson's actions of ensuring that the information he uses is correct and truthful demonstrate the value of accuracy. By being careful not to exaggerate or embellish the facts, he is able to provide an honest and reliable assessment of his subordinates' performance. This commitment to accuracy enhances his effectiveness as a supervisor, as it allows him to make informed decisions and provide fair evaluations. It also helps to maintain his credibility, as his subordinates can trust that the information he provides is accurate and reliable.Rate this question:
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- 11.
SSgt Maramba decided to reward one of his subordinates so he requested a Décor 6. He reviewed past performance reports for information to complete the decoration citation. Once the Décor 6 and the citation were completed, he forwarded them to CSS for review. After making several corrections to the document, the CSS forwarded it to the commander who promptly approved the decoration. SSgt Maramba’s _____________ will MOST likely ______________ his subordinate’s effectiveness.
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Effective use of types of narrative writing; enhance
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Ineffective use of types of narrative writing; hinder
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Effective use of bullet statements; enhance
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Ineffective use of bullet statements; hinder
Correct Answer
A. Effective use of types of narrative writing; enhanceExplanation
SSgt Maramba's effective use of types of narrative writing will most likely enhance his subordinate's effectiveness. By reviewing past performance reports and using narrative writing to complete the decoration citation, SSgt Maramba is able to provide a detailed and compelling account of his subordinate's accomplishments. This will not only highlight the subordinate's achievements but also showcase their skills and abilities. The CSS and the commander, after reviewing and approving the decoration, will have a clear understanding of the subordinate's contributions, which can lead to increased recognition and opportunities for advancement.Rate this question:
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- 12.
After noticing an unusual change in SrA Dent’s behavior, SSgt Wilson decides to meet with him to discuss his observations. Hoping to keep the session centered on Dent and to eliminate distractions, he reserves a small conference room for two hours with permission to use it longer if needed. He then jots down a few questions to help him open the session and establish rapport with Dent. The scenario BEST illustrates an NCO accomplishing ________________.
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Pre-session activities only
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Pre-session and session activities
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Pre-session, session, and post-session activities
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Option 4
Correct Answer
A. Pre-session activities onlyExplanation
The scenario described in the question indicates that SSgt Wilson is only preparing for the meeting with SrA Dent by reserving a conference room, planning for a two-hour session, and jotting down questions to establish rapport. There is no mention of any activities during or after the session. Therefore, the scenario best illustrates an NCO accomplishing pre-session activities only.Rate this question:
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- 13.
SSgt Bolden plans to hold a meeting with his work section about the low morale that has been bringing down the mission lately. Up until last month, everyone enjoyed coming to work and doing his or her best on the job. Bolden thinks about it and realizes the change in everyone’s demeanor must be from the new commander. Bolden realizes he must do something soon before the morale takes a deeper plummet, so he decides to hold the meeting to let his people know he is always concerned about them and their welfare. SSgt Bolden’s _____________ will MOST likely ______________ his effectiveness.
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Inappropriate use of resolving; decrease
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Appropriate use of resolving; increase
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Appropriate use of diagnosing; increase
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Inappropriate use of diagnosing; decrease
Correct Answer
A. Appropriate use of diagnosing; increaseExplanation
SSgt Bolden's appropriate use of diagnosing the issue and holding a meeting to address the low morale will most likely increase his effectiveness. By recognizing the change in everyone's demeanor and taking action to address it, Bolden shows that he is concerned about his team's welfare and wants to improve the situation. This proactive approach can help boost morale and create a more positive work environment, ultimately increasing Bolden's effectiveness as a leader.Rate this question:
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- 14.
During A1C Hall’s initial feedback, SSgt Irvin says, "When working the customer service desk, answer all phone calls before the third ring, politely identify yourself and this unit, and offer assistance to each caller. Furthermore, because our nation and other countries consider us professionals, we must strive for excellence in everything we do. Finally, if you fail to meet my expectations or to comply with all directives, you can expect a swift response from me."SSgt Irvin’s actions BEST illustrate _____________.
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Standards and discipline
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The Air Force Core Values
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Use of earned authority
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Option 4
Correct Answer
A. Standards and disciplineExplanation
SSgt Irvin's actions of setting clear expectations for answering phone calls, emphasizing professionalism, and warning of consequences for non-compliance demonstrate a commitment to standards and discipline. This shows that SSgt Irvin expects a high level of performance and adherence to established protocols, promoting a disciplined work environment. The emphasis on excellence and swift response to non-compliance further reinforces the importance of maintaining standards and discipline within the unit.Rate this question:
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- 15.
SSgt Vera is concerned about her subordinate, A1C Jackson. When he first arrived to the unit, he was an eager self-starter and had plenty of questions during his initial feedback to make sure he understood his supervisor’s line of acceptability. However, last week Jackson failed to complete his assignments by the deadline, causing production to fall. Vera waits and hopes he will self-correct. Today, Jackson missed another important deadline. Fed up, Vera issues Jackson a letter of admonishment. SSgt Vera’s _____________ will MOST likely ______________ her effectiveness.
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Inappropriate use of punishment; decrease
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Appropriate use of punishment; increase
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Inappropriate use of PDP; decrease
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Appropriate use of PDP; increase
Correct Answer
A. Inappropriate use of PDP; decreaseExplanation
SSgt Vera's inappropriate use of PDP (Professional Development Plan) will most likely decrease her effectiveness. By issuing a letter of admonishment as punishment for Jackson's missed deadlines, Vera is not addressing the root cause of the issue or providing guidance for improvement through a PDP. This inappropriate use of PDP will likely decrease her effectiveness as a supervisor because it does not promote growth and development in her subordinate.Rate this question:
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- 16.
Match the pitfall with the examply:SrA Jonah performs at minimal effort. He does just enough to get by with his job and pretty much flies under the radar when work is handed out. But, MSgt Pine has been told that Jonah’s father is a CMSgt in charge of assignments. So Pine decides to ‘up’ Jonah’s rating because Pine is due to PCS soon and he wants a cushy spot in Florida. While filling out the EPR, Pine thinks, "Maybe Jonah will appreciate my rating enough to ask his father to hook me up."
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Relevancy- contamination
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Relevancy- contamination
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Relevancy- contamination
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Variability –Halo effect
Correct Answer
A. Relevancy- contaminationExplanation
The given scenario describes a situation where MSgt Pine is biased in his rating of SrA Jonah because he wants a favor from Jonah's father. This bias is an example of "relevancy-contamination," where irrelevant factors (in this case, the desire for a favor) influence the rating process. This is different from "variability" or the "halo effect," which are not applicable in this scenario.Rate this question:
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- 17.
Match the pitfall with the examply: A1C Coffee is new to her team. Her performance is far above the rest of the team. She is punctual and offers to help others on the team when they need it. However, everyone on the team listens to country music except her. She prefers jazz. Every morning when she comes in to work, she has a jazz CD playing on her computer. Since MSgt Pine really hates jazz music, he decides to give her a ‘4’ rating.
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Variability –Halo effect
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Primacy
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Personal Bias
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Reputation
Correct Answer
A. Personal BiasExplanation
The given situation describes a personal bias. MSgt Pine's dislike for jazz music leads him to give A1C Coffee a lower rating, despite her excellent performance and willingness to help others. This bias is based on personal preferences rather than objective evaluation of her work.Rate this question:
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- 18.
Match the pitfall with the example: SSgt Maple is doing an adequate job in the dining facility and often volunteers to help so that she can learn more about her job. She is eager and positive about what she is doing, but all her supervisor can remember is that on her first day she used the salt instead of sugar for the cake mix. The customers complained for days! So, when it was EPR time, MSgt Pine marked her down in primary duties. "I bet she won’t make that mistake again," he says to himself.
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Relevancy- contamination
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Relevancy- distortion
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Reputation
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Primacy
Correct Answer
A. Relevancy- distortionExplanation
The supervisor's decision to mark SSgt Maple down in primary duties based on one mistake she made on her first day is an example of relevancy distortion. The supervisor is focusing too much on a single incident and allowing it to overshadow all of the positive aspects of SSgt Maple's performance. This distortion in relevancy is causing the supervisor to unfairly evaluate SSgt Maple's overall job performance.Rate this question:
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- 19.
Match the pitfall with the example: SrA Flint is a well-liked person in the motor pool. He’s the all-American, boy-next-door. Sincere, dedicated, loyal, and is tenacious in his eagerness to learn his job. MSgt Pine sees this every day, but he also sees that Sra Flint is still failing in the simple duties that are the basic for the career field. Since he is a great person, everyone likes him, and he has such a positive attitude, Pine overlooks his shortcomings and focuses on the positive attributes hoping that he’ll eventually come around.
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Personal Bias
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Variability –Halo effect
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Relevancy- contamination
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Recency
Correct Answer
A. Variability –Halo effectExplanation
The given scenario describes the Halo effect, which is a type of personal bias. MSgt Pine overlooks SrA Flint's shortcomings and focuses on his positive attributes because he is well-liked and has a positive attitude. This bias leads Pine to believe that Flint will eventually improve in his job duties, despite evidence that he is still failing in basic tasks. The Halo effect occurs when a person's overall impression of someone influences their perception of specific traits or abilities.Rate this question:
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- 20.
Match the pitfall with example: During MSgt Pine’s time supervising his team, A1C Amber’s performance has been well above average. She is punctual, well-kept, assists others on her team, has a positive attitude, and takes on responsibility. But just as MSgt Pine was getting ready to fill out her EPR, she came to work 10 minutes late. "Well, now I can’t give her a 5 rating!" and marked her down to a 4..
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Recency
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Reputation
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Primacy
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Relevancy- distortion
Correct Answer
A. RecencyExplanation
The correct answer is Recency. This pitfall refers to the tendency to give more weight to recent events or information when making judgments or evaluations. In this example, MSgt Pine's decision to lower A1C Amber's rating was influenced by her lateness on one occasion, despite her consistently good performance in the past. This shows that the most recent event, her lateness, had a stronger impact on the evaluation than her overall performance.Rate this question:
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- 21.
Match the pitfall with the example:SrA Huff has always been known as an expert in his job and has consistently earned a 5 rating on all his EPRs. This year, he was assigned to MSgt Pine and he has noticed that Huff has let his work habits slide. Pine has to always remind him to do things and when he does, it’s never right. Pine turns Huff’s EPR in to his supervisor and he automatically noticed the decrease in SrA Huff’s rating. He says, "SrA Huff is normally an ‘ace’ troop. But you’ve marked him down. Didn’t you look at his previous EPRs?"
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Recency
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Personal Bias
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Variability –Halo effect
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Reputation
Correct Answer
A. ReputationExplanation
The correct answer is Reputation. The question describes how SrA Huff has consistently earned a 5 rating on all his EPRs in the past, but this year his work habits have declined. MSgt Pine notices this decline and marks down SrA Huff's rating on his EPR. The supervisor questions this decision, assuming that SrA Huff's previous EPRs should have been taken into account. This scenario demonstrates the pitfall of Reputation, where someone's past performance or reputation influences judgments or evaluations, even when their current performance may not be up to par.Rate this question:
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- 22.
Match the pitfall with the example: SrA Green has just been assigned to MSgt Pine’s work center. When he pulls up to the unit in his brand new SUV with the music playing way too loud, Pine thinks to himself, "Well, he’s not going to do well here. What a way to make a good first impression!"
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Personal Bias
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Primacy
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Reputation
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Relevancy- contamination
Correct Answer
A. PrimacyExplanation
The correct answer is "Primacy". This refers to the tendency for individuals to form lasting impressions based on initial information or experiences. In this example, MSgt Pine forms a negative impression of SrA Green based on his loud music and flashy car upon first meeting him, suggesting that this initial impression will influence Pine's perception of Green's future performance in the work center.Rate this question:
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- 23.
During a training session, one of the Airmen asks, "Why do we need to know this?" SrA Amide says, "First, accurate record keeping provides a reliable, long-term, cumulative record of performance and potential based on that performance. Second, good record keeping also provides sound information to assist leadership in identifying the best-qualified enlisted personnel for various tasks and assignments. Finally, we can use the information to provide meaningful feedback to subordinates on what’s expected of them and how to meet those expectations." SrA Amide’s comments BEST explain ________________.
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Steps for evaluating performance
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Steps for developing improvement plans
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Purposes of the enlisted evaluation system
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Option 4
Correct Answer
A. Purposes of the enlisted evaluation systemExplanation
SrA Amide's comments best explain the purposes of the enlisted evaluation system. He mentions that accurate record keeping provides a reliable, long-term, cumulative record of performance and potential based on that performance. This indicates that one of the purposes of the enlisted evaluation system is to maintain a record of performance. He also mentions that good record keeping provides sound information to assist leadership in identifying the best-qualified enlisted personnel for various tasks and assignments. This suggests that another purpose of the enlisted evaluation system is to help leadership make informed decisions about personnel assignments. Additionally, he mentions using the information to provide feedback to subordinates on what is expected of them and how to meet those expectations, which implies that the enlisted evaluation system is also used for providing feedback and guidance to subordinates.Rate this question:
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- 24.
SSgt Tolley is writing a performance report on SrA Folk, one of his customer service representatives. Tolley received information from Folk’s shift leader, reviewed Folk’s training records, and even spoke to some of his customers. Finally, he looked at Folk’s quality assurance inspection results. Using all this information, he proceeded to compose the performance report. SSgt Tolley’s actions BEST illustrate ________ and their impact on NCO effectiveness.
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Direct and Indirect Observation
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Direct Observation and Checking Completed Products
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Indirect Observation and Checking Completed Products
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Option 4
Correct Answer
A. Indirect Observation and Checking Completed ProductsExplanation
SSgt Tolley's actions of receiving information from Folk's shift leader, reviewing training records, speaking to customers, and looking at quality assurance inspection results indicate that he is indirectly observing SrA Folk's performance. Additionally, by checking completed products such as the quality assurance inspection results, Tolley is also checking the outcomes of Folk's work. This combination of indirect observation and checking completed products allows Tolley to gather comprehensive information about Folk's performance, which is crucial for composing an accurate performance report. This demonstrates how indirect observation and checking completed products impact NCO effectiveness by providing a holistic view of an individual's performance.Rate this question:
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- 25.
TSgt Smith is writing performance reports on two Airmen. Although he cannot actually observe the Airmen working because they work on another shift, he reviews their completed work and occasionally asks their shift supervisor for feedback on their performance. In the final report, he leaves out factors that do not contribute to performance, ignores nonessential elements of the job, and is careful not to give undue weight to isolated incidents. TSgt Smith’s __________ will MOST likely __________ his effectiveness.
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Inappropriate use of evaluation principles; hinder
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Appropriate use of evaluation principles; enhance
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Inappropriate use of performance feedback; hinder
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Appropriate use of performance feedback; enhance
Correct Answer
A. Appropriate use of evaluation principles; enhanceExplanation
TSgt Smith's appropriate use of evaluation principles will enhance his effectiveness. By leaving out factors that do not contribute to performance, ignoring nonessential elements of the job, and being careful not to give undue weight to isolated incidents, TSgt Smith is ensuring that his performance reports are focused on the relevant and important aspects of the Airmen's work. This will provide a more accurate and fair assessment of their performance, ultimately enhancing his effectiveness in evaluating their work.Rate this question:
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- 26.
During a feedback session with SrA Wiley, MSgt Campbell says, "Your coworkers and I have fielded too many calls from your creditors complaining about missed payments. You and I discussed personal financial responsibility during your initial feedback. Your actions have impacted this work center; therefore, to prevent further disruption, I expect you to take care of this situation. Let’s discuss your options." After working through an action plan together, Campbell tells Wiley, "I think you have the potential, but this matter needs to be handled." MSgt Campbell’s _________ will MOST likely _________ SrA Wiley’s effectiveness.
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Appropriate use of rehabilitative feedback; enhance
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Inappropriate use of rehabilitative feedback; hinder
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Appropriate use of preventative feedback; enhance
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Inappropriate use of preventative feedback; hinder
Correct Answer
A. Appropriate use of rehabilitative feedback; enhanceExplanation
MSgt Campbell's appropriate use of rehabilitative feedback will MOST likely enhance SrA Wiley's effectiveness. By addressing the issue of missed payments and discussing options for resolving the situation, MSgt Campbell is providing guidance and support to SrA Wiley. This feedback is aimed at helping SrA Wiley improve and take responsibility for their financial obligations. By addressing the issue and providing a plan for improvement, MSgt Campbell is likely to enhance SrA Wiley's effectiveness in the work center.Rate this question:
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- 27.
While reading his newcomer’s orientation package, SSgt Rooney sees the statement, "In order to become the best public affairs office in the military, we need to advance public understanding of the military, share information with the public, and represent the interests of military journalists by instilling tradition, knowledge, and leadership in our journalists." This statement BEST illustrates a _____________.
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Team mission statement and team roles and responsibilities
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Team vision statement and team dynamics
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Team mission and vision statement
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Option 4
Correct Answer
A. Team mission and vision statementExplanation
The statement provided outlines the goals and objectives of the public affairs office, which includes advancing public understanding of the military, sharing information with the public, and representing the interests of military journalists. This demonstrates the team's mission, as it highlights the specific tasks and objectives that the team aims to achieve. Additionally, the statement also touches upon the team's vision, as it outlines the desired outcome of becoming the best public affairs office in the military. Therefore, the statement best illustrates a team mission and vision statement.Rate this question:
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- 28.
As his team considers potential solutions for solving a long-term problem SSgt Clive hears SrA Staple say to A1C Lew, "Initially, I acted like your scheduling idea was too simplistic, but the truth is I was jealous because I didn’t think of it. It’s actually a great idea and I think we should try it right away." Lew responds, "Thanks, I appreciate your honesty and I am glad we’re able work out our differences." SSgt Clive chimes in with, "I think your cooperation will keep all of us from working 12-hour shifts and by continuing to develop your relationship, you are setting a good example for our new team members." If this team remains in the ____stage, then its productivity will MOST likely ________.
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Storming; slowly increase
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Storming; remain low
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Norming; remain high
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Norming; slowly decrease
Correct Answer
A. Norming; remain highExplanation
The team is in the norming stage, which is characterized by members resolving conflicts and establishing norms for working together effectively. In this stage, the team members have resolved their differences and are able to appreciate and support each other's ideas. The statement made by SSgt Clive about the team setting a good example for new members indicates that the team is functioning well and is likely to maintain high productivity.Rate this question:
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- 29.
SSgt Burnham tells his coworker, "I wish I was still deployed. At least the leadership of that joint unit understood the differences in personalities and the strengths and weaknesses of members from our sister services. No matter how difficult the mission, they were aware of our emotions and feelings and despite the cultural differences, they always found a way to respect individual characteristics and to tap into what each person brought to the mission. Their approach not only ensured mission success, it improved our appreciation for one another and enhanced my understanding of others’ values and beliefs." SSgt Burnham’s joint unit BEST illustrates ___________ impact on mission effectiveness.
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All four elements of the FAIR Way and their
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Social Sensitivity and its
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Socio-Behavioral Tendencies and their
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Option 4
Correct Answer
A. Social Sensitivity and itsExplanation
The correct answer is Social Sensitivity and its impact on mission effectiveness. SSgt Burnham's statement highlights how the leadership in his joint unit understood and respected the differences in personalities, strengths, weaknesses, emotions, and cultural backgrounds of the members from different services. This social sensitivity allowed them to tap into the individual characteristics and contributions of each person, leading to mission success and improved appreciation for one another.Rate this question:
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- 30.
As the new NCOIC, TSgt Milton reviews customer surveys and immediately calls a work center meeting. "This morning I will share my expectations for this team and discuss how we can assist one another," says Milton. "I also need to know what you need and expect from me that will help you accomplish your responsibilities more effectively. For example, do you need equipment, additional training, or help with a personal matter?" Cautiously SrA Brady asks, "I get the impression that you think our section is in need of drastic improvement. Is this true?" Milton replies, "Not exactly. I simply believe that there is a lot of untapped potential within this team." TSgt Milton’s ________ will MOST likely ________ unit effectiveness.
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Appropriate use of Socio-Behavioral Tendencies; enhance
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Inappropriate use of Socio-Behavioral Tendencies; hinder
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Effective use of the FAIR Way; enhance
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Ineffective use of the FAIR Way; hinder
Correct Answer
A. Effective use of the FAIR Way; enhanceExplanation
TSgt Milton's effective use of the FAIR Way will most likely enhance unit effectiveness. This is because the FAIR Way is a problem-solving and decision-making process that promotes open communication, collaboration, and continuous improvement within a team. By calling a work center meeting and openly discussing expectations, needs, and potential improvements, TSgt Milton is demonstrating the effective use of the FAIR Way. This approach encourages team members to contribute their ideas and concerns, leading to increased engagement, productivity, and overall unit effectiveness.Rate this question:
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- 31.
During an initial EPR feedback session, MSgt Aldo tells SSgt Alexander, "I expect you to know what your job is, how to do it, and to perform it to the best of your ability. Furthermore, I will accept nothing less than ethical behavior at all times and I expect NCOs to accept full responsibility for their actions. Finally, faithfulness, obedience, respectfulness, and initiative are important to me." MSgt Aldo’s comments BEST explain _____________.
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Followership traits
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Leadership traits
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Powers
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Option 4
Correct Answer
A. Followership traitsExplanation
MSgt Aldo's comments suggest that he values certain traits in his subordinates, such as knowing their job, performing it to the best of their ability, and exhibiting ethical behavior. He also emphasizes the importance of NCOs taking responsibility for their actions and displaying traits like faithfulness, obedience, respectfulness, and initiative. These traits align with the concept of followership, as they describe the qualities and behaviors that make a good follower. Therefore, MSgt Aldo's comments best explain followership traits.Rate this question:
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- 32.
During a mid-term performance feedback session, TSgt Finn reminds SSgt Rafferty, "As I’ve said in the past, faithfulness to peers, subordinates, and to me is important. So is your enthusiasm and motivation for taking the initiative. I appreciate your willingness to make decisions, act on them, and accept responsibility for your decisions. Your actions seem to prompt your subordinates to always support the unit's mission with passion." This scenario BEST illustrates _____________ and their impact on unit effectiveness.
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Leadership traits
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Followership traits
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Leadership powers
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Option 4
Correct Answer
A. Leadership traitsExplanation
The given scenario illustrates leadership traits and their impact on unit effectiveness. TSgt Finn emphasizes the importance of faithfulness, enthusiasm, motivation, taking initiative, making decisions, and accepting responsibility. These are all qualities associated with effective leadership. The fact that SSgt Rafferty's actions prompt subordinates to support the unit's mission with passion further highlights the positive impact of leadership traits on unit effectiveness.Rate this question:
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- 33.
SSgt Cordell tells his team, "I know the task before you is going to take a lot of overtime. It will require personal sacrifice on your part; however, I believe you are up to the challenge so expect a one-day pass when it’s all finished." SSgt Cordell's use of ______ power will MOST likely__________ unit effectiveness.
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Personal; hinder
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Personal; enhance
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Position; hinder
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Position; enhance
Correct Answer
A. Position; enhanceExplanation
SSgt Cordell's use of position power will most likely enhance unit effectiveness. This is because he is leveraging his authority and position as a supervisor to motivate and incentivize his team. By offering a one-day pass as a reward for their hard work and personal sacrifice, he is likely to boost their morale and motivation, leading to increased productivity and overall effectiveness of the unit.Rate this question:
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- 34.
TSgt West contacts the Vehicle Distribution Flight and says, "I would like to request a large truck to haul away some old office equipment." The dispatcher on duty, SSgt Freeman replies, "I have one truck available, but you would need to return it by noon today so I can support another high-priority request." West says, "That won’t work. I’ll need it for at least two days." After some thought Freeman says, "Could you wait until tomorrow? That way I could use the vehicle to support this other requirement and you can use it for the rest of the week." West tells Freeman, "I understand the position you’re in and will gladly stop by in the morning to sign out the truck." This scenario BEST illustrates the use of the _____________ strategy for negotiating and its impact of NCO effectiveness.
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Settle
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Comply
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Cooperate
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Option 4
Correct Answer
A. SettleExplanation
The scenario described in the question illustrates the use of the "settle" strategy for negotiating. TSgt West initially requested a large truck for two days, but SSgt Freeman explained that he needed it back by noon to support another high-priority request. After some thought, Freeman suggested waiting until tomorrow so that he could use the vehicle for the other requirement, and West could use it for the rest of the week. This compromise or settlement allows both parties to meet their needs and find a mutually beneficial solution. This demonstrates the effectiveness of the "settle" strategy in negotiations.Rate this question:
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- 35.
After failing their Operational Readiness Inspection (ORI), SSgt Shire must prepare her work center for the re-inspection. After taking into account the experience of the Airmen she has available to help, she calls a team meeting and opens it by saying, "We only have a few weeks left before the re-inspection and a passing score is absolutely necessary. Therefore, I have created a plan to review every item on the ORI checklist. To accomplish this, I have assigned you to teams to work specific sections of the checklist." Shire closed the meeting, answered a few questions, and reconciled a heated debate among the Airmen. Shortly after, she overhears a few Senior Airmen complaining about their assigned tasks. SSgt Shire’s ____________, will MOST likely ___________ her effectiveness.
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Consideration of the who, stakes, and situation; enhance
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Disregard for the who, stakes, and situation; hinder
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Use of all her personal and position powers; enhance
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Misuse of all her personal and position powers; hinder
Correct Answer
A. Consideration of the who, stakes, and situation; enhanceExplanation
SSgt Shire's consideration of the who, stakes, and situation will most likely enhance her effectiveness. By taking into account the experience of the Airmen and assigning them to specific sections of the checklist, she is demonstrating an understanding of their capabilities and the importance of the upcoming re-inspection. This shows that she is being mindful of the individuals involved and the significance of the task at hand. By considering these factors, SSgt Shire is more likely to effectively lead her team and achieve a passing score on the re-inspection.Rate this question:
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- 36.
Due to an upcoming mission change, the chief tells TSgt Abel to reclassify the skill level and security clearance of several positions. After a quick check with the manpower office, Abel submits the proper document to request the chief’s changes. Several months later, new personnel with the right skills begin arriving just in time to help the squadron begin its new mission. TSgt Abel’s submission BEST illustrate use of the __________ and its impact on mission effectiveness.
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Unit Personnel Management Roster
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Authorization Change Request
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Unit Manpower Document
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Option 4
Correct Answer
A. Authorization Change RequestExplanation
TSgt Abel's submission of the Authorization Change Request illustrates the use of this document and its impact on mission effectiveness. By reclassifying the skill level and security clearance of several positions, Abel ensures that the squadron has the right personnel with the necessary skills to carry out the upcoming mission change. This submission allows for the arrival of new personnel who possess the required skills, ultimately contributing to the squadron's ability to effectively carry out its new mission.Rate this question:
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- 37.
SSgt Bose, the new NCOIC of Pharmacy Services, grows tired of her Airmen complaining about their section’s outdated equipment. Realizing she has several unknown, unfunded requirements, she submits a request for funds to the unit’s resource advisor (RA) in October. Since Bose’s request is so thorough, the RA makes one minor change, and then submits the request to the wing’s Budget Execution Review committee in January. The resource advisor’s ____________ will MOST likely ____________mission effectiveness.
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Appropriate use of the financial execution plan; enhance
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Inappropriate use of the financial execution plan; hinder
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Understanding of the budget cycle; enhance
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Misunderstanding of the budget cycle; hinder
Correct Answer
A. Understanding of the budget cycle; enhanceExplanation
The resource advisor's understanding of the budget cycle will most likely enhance mission effectiveness. By submitting the request for funds to the Budget Execution Review committee in January, the resource advisor demonstrates a clear understanding of the budget cycle and the appropriate timing for submitting funding requests. This understanding allows for effective planning and allocation of resources, which in turn enhances mission effectiveness.Rate this question:
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- 38.
TSgt Rivera, the NCOIC of Air Freight Management asks SSgt Graves, "Do you know why it takes so long to get our expedited cargo inspected?" SSgt Graves replies, "Apparently, the inspection team doesn’t like their new government vehicle and would rather walk to each aircraft on the flightline." Frustrated Rivera says, "That’s ridiculous! So instead of recognizing the need for a vehicle, they would rather walk around the flightline, causing our freight and aircraft to wait." TSgt Rivera immediately contacts the inspection team and instructs them to use their assigned vehicle. The inspection team’s actions BEST illustrate _______ impact on mission effectiveness
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A category of waste and its
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The phases of change management and their
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The PDCA Cycle for problem solving and its
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Option 4
Correct Answer
A. A category of waste and its -
- 39.
MSgt Berry, evaluations section NCOIC, says to SSgt Renzi, "Fix our problems with the overdue EPRs ASAP!" Renzi tells her airman, SrA Embry, " We’ve been told to fix the EPR process, and here’s how we’re going to do it…call together all the unit EPR monitors, solicit their ideas and opinions, cut the waste, and standardize the process. MSgt Berry’s ___________ will MOST likely ___________ mission effectiveness
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Inappropriate use of directive change; hinder
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Appropriate use of directive change; enhance
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Inappropriate use of participative change; hinder
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Appropriate use of participative change; enhance
Correct Answer
A. Appropriate use of directive change; enhanceExplanation
The correct answer is "appropriate use of directive change; enhance". This is because SSgt Renzi is giving clear instructions and guidance to SrA Embry on how to fix the EPR process. By calling together all the unit EPR monitors, soliciting their ideas and opinions, cutting waste, and standardizing the process, they are implementing a directive change that is likely to enhance mission effectiveness.Rate this question:
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Sep 20, 2023Quiz Edited by
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Nov 19, 2014Quiz Created by
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