1.
How do you connect to Agent Answer Center?
Correct Answer
A. Click on the link on Qwest or CenturyLink's Andana Page
Explanation
To connect to the Agent Answer Center, you need to click on the link provided on Qwest or CenturyLink's Andana Page. This link will direct you to the Agent Answer Center platform where you can access the necessary information and resources.
2.
[Log into Agent Answer Center] In Agent Answer Center under the 'QUICK LINKS' center ; what is the 6th link down?
Correct Answer
A. International
Explanation
The 6th link down in the Agent Answer Center under the 'QUICK LINKS' center is "International".
3.
A Low Risk customer qualifies for Genie equipment for free if they get at least 2 tvs?
Correct Answer
A. True
Explanation
A Low Risk customer qualifies for Genie equipment for free if they get at least 2 TVs because the statement implies that the qualification for free Genie equipment is based on the customer being a Low Risk customer and having a minimum purchase of 2 TVs. Therefore, if a customer meets both of these criteria, they will be eligible for the free Genie equipment.
4.
ARS stands for Advance Receiver Series.
Correct Answer
B. False
Explanation
ARS does not stand for Advance Receiver Series. Therefore, the correct answer is False.
5.
When a customer signs up for DirecTv service they are signing up for a 2 Year Contract.
Correct Answer
A. True
Explanation
The given statement is true because when a customer signs up for DirecTv service, they are indeed entering into a 2-year contract. This means that the customer agrees to use the service for a minimum period of 2 years and is bound by certain terms and conditions during this period. Breaking the contract before the 2-year term may result in penalties or fees.
6.
What 4 things are required to get DirecTV.
Correct Answer(s)
A. Credit Card
C. Customer Commitment (2 years)
F. Clear view of the Southeast Horizon
G. New, Residential Customer (2+Years from DTV)
Explanation
To get DirecTV, four things are required: a credit card, a customer commitment of 2 years, a clear view of the Southeast Horizon, and being a new residential customer with at least 2 years of history with DTV. These requirements ensure that the customer has the means to pay for the service, is willing to commit to a certain period, has the necessary equipment and location to receive the signal, and is eligible for the promotional offer for new customers with a history of being with DTV.
7.
What is the lowest package a customer can get and still receive the NFL Sunday Ticket Max for free?
Correct Answer
B. Choice
Explanation
The lowest package a customer can get and still receive the NFL Sunday Ticket Max for free is the Choice package.
8.
The Genie has 1TB of storage capacity.
Correct Answer
A. True
Explanation
This statement is true because it states that the Genie has a storage capacity of 1TB. This means that the Genie can store up to 1 terabyte of data, which is a significant amount of storage space.
9.
How many shows can you record at once with the Genie?
Correct Answer
D. 5
Explanation
The Genie allows you to record up to 5 shows at once. This means that you can simultaneously record multiple shows and never miss out on any of your favorite programs. With the ability to record 5 shows, you have the flexibility to watch one show while recording others or even record multiple shows airing at the same time. This feature is especially useful for households with multiple viewers who have different preferences and want to record their own shows simultaneously.
10.
How many shows can you record at once with the HD DVR?
Correct Answer
A. 2
Explanation
The HD DVR allows you to record up to 2 shows at once.
11.
How much is the ARS a month?
Correct Answer
B. $15
Explanation
The correct answer is $15 because it is the only option that matches the given question "How much is the ARS a month?" The other options do not correspond to the question and therefore are incorrect.
12.
There is a $__________ Delivery & Handling Fee plus Tax.
Correct Answer
19.95
Explanation
The given answer, 19.95, suggests that there is a delivery and handling fee of $19.95, in addition to any applicable taxes. This fee is likely charged for the delivery and handling of a product or service, and customers are required to pay it along with the cost of the item and any applicable taxes.