What have you learned about scoring page 1 of an application?
True
False
Yes
Minor
Major
N/A
The ADP/BA asked for the Social Security number.
The ADP/BA provided the answer.
The ADP/BA skipped this question completely.
Information on the application does not match what was heard on the recording.
Yes because Will is short for William
Minor because it was done but not done correctly
Major because the application doesn't match what was heard on the recording
Check with a supervisor before scoring down
True
False
Alternate mailing address
Gender
Desired Effective Date
Medicare Claim Number
Alternate Contact
POA question
Middle name
Primary phone number
Alternate phone number
Title
Alternate address
Alternate contact
Name on the Medicare card
Desired Effective Date
Email address
Yes
Minor, the ADP/BA did it but did it incorrectly
Major, the application doesn't match what the customer said
N/A
True
False
Mark the form Yes, this is not relevant information for the carrier
Mark the form Minor, the ADP/BA did not read the statement/question verbatim
Mark the form Yes, and include a coaching note for the ADP/BA to ask for the relationship
Major, the ADP/BA skipped this question completely or any related questions or statements
Yes with a coaching note
Minor for doing it but doing it incorrectly
Major for skipping a field
N/A
Yes, but coach the agent for leaving off the directional in the address
Minor, the agent did it but didn't do it correctly
Major, information heard on the recording doesn't match the application
N/A
The ADP knows they will lose points if they do not ask for the four digit year
The ADP will not lose points if they do not ask for the four digit year
The ADP is trying to get extra points on their QM form
True
False
Yes with a coaching note to please have the customer include the area code
Minor because the agent did it, but did it incorrectly
Major because the information heard on the recording does not match the application
Major because the agent skipped the area code portion of the question
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