This quiz will test your knowledge of the 4L sales process
Say, "Unfortunately I don't have AT&T, but we can do Dish!"
Give the customer the customer service number to see if they can find out more.
Because I Learned and Linked well with the customer and about their situation, I can now pitch Geek Squad, Home Security, Dish and counters as the perfect solution for them.
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Ask if they would like to get it today
Wait for the customer to decide
Be assumptive
Schedule a callback
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The price of the package
Leveraging the HB^2 to show the customer how we can solve their problems
Being the friendly professsional
Telling the customer about some of the coolest features & apps
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True
False
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True
False
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To help get down to the details of the "why's" and finding opportunities to Link more
To see if they understood the disclosures
To get the basics of what package will work for the customer
To clarify questions after the sale has been made
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Use the ammo you found in the Learn section to create solutions for their problems
Appropriately make the customer feel more of the pain from their Heart Burn
Get them excited about the benefits they care about
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Asking follow-up questions that build rapport and probe for HB^2
Only getting detailed info such as number of TVs, Channels and Int speeds
Getting the customer’s story/situation
Asking if the customer is moving in to a new home or swapping companies
Grabbing the exact spelling of their name and alt phone number
Getting exact prices
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Actively searching for objections to immediately rebuttal against
Not assuming, but asking follow-up questions to better understand their unique situation
Trying to solve all the customer's problems
Letting the customer feel that you understand them
Restating and clarifying what the customer is trying to express
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Adapt to the customer
Get them to laugh early on
Ask targeted questions
Know the sales process
Empathize with the customer
Leverage Momentum
Show enthusiasm for the call
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To build rapport and trust with the customer (people buy from people they like and trust)
So that customers are less likely to give fake objections
Only to help us gather more information about customer's needs/wants
It is one of the best ways to help you Lock at the end of a sale
It's just a waste of time
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Follow-up / Sub-questions
Open ended questions
Listening for customer's responses when hearing some of AT&T's best features
By getting them them lowest price you can, because that's everyone's Hot Button
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Quiz Review Timeline (Updated): Jul 22, 2024 +
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