Health And Social care - Qp1

15 Questions | By Jacksonmatthews | Updated: Mar 21, 2022 | Attempts: 289

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1.

Communication is derived from the French word ‘communicare’ meaning to share, to impart, to do things together in common; communion and community .
- A.
  
  True
- B.
  
  False
2.

We cannot ‘not’ communicate, we say something even if nothing is said and we keep still.
- A.
  
  True
- B.
  
  False
3.

Research shows that in a group being given a presentation, ______ of the impact is determined by body language (posture, gestures and eye contact), ______ by the tone of voice, and only ______ by the content of the presentation.
- A.
  
  45%, 28%, 7%
- B.
  
  55%, 38%, 7%
- C.
  
  65%,48%,7%
4.

When two people are in rapport, their bodies as well as their words tend to match each other.
- A.
  
  True
- B.
  
  False
5.

We do have to like the other person to gain rapport.
- A.
  
  True
- B.
  
  False
6.

We usually communicate in a combination of the 4 main ways.
- A.
  
  True
- B.
  
  False
7.

Stress can make your ______ sound tight and tense.
- A.
  
  Tone
- B.
  
  Pace
- C.
  
  Pitch
- D.
  
  Volume
8.

_______ are one of the most obvious ways of communicating our emotions.
- A.
  
  Body language
- B.
  
  Hand gestures
- C.
  
  Facial expressions
9.

Interpreting body language of people who are showing friendliness includes: (Select three)
- A.
  
  Smile and have strong eye contact
- B.
  
  Look directly at you
- C.
  
  Initiate and maintain conversation
- D.
  
  Are polite and courteous to you
- E.
  
  Rest their chin on the palm of their hands
10.

Interpreting body language of people who do not wish to communicate includes: (Select three)
- A.
  
  Fidget with their ear or raise their hand
- B.
  
  Looking down, placing their hands on their foreheads
- C.
  
  Look at the ceiling when talking
- D.
  
  Use frowning facial expressions
- E.
  
  Responding to questions with one word answers
11.

By building positive caring relationships health and social care professionals can work inclusively with a variety of people.
- A.
  
  True
- B.
  
  False
12.

The space between people is called ______ or personal space.
- A.
  
  Remoteness
- B.
  
  Promptness
- C.
  
  Distance
- D.
  
  Proximity
13.

A Health Care worker owes a duty of care to all of his or her service users, to staff and visitors.
- A.
  
  True
- B.
  
  False