Health And Social care - Qp1

15 Questions | Total Attempts: 208

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Health And Social care - Qp1

Questions and Answers
  • 1. 
    Communication is derived from the French word  ‘communicare’ meaning to share, to impart, to do things together in common; communion and community .
    • A. 

      True

    • B. 

      False

  • 2. 
    We cannot ‘not’ communicate, we say something even if nothing is said and we keep still. 
    • A. 

      True

    • B. 

      False

  • 3. 
    Research shows that in a group being given a presentation, ______ of the impact is determined by body language (posture, gestures and eye contact), ______ by the tone of voice, and only ______ by the content of the presentation. 
    • A. 

      45%, 28%, 7%

    • B. 

      55%, 38%, 7%

    • C. 

      65%,48%,7%

  • 4. 
    When two people are in rapport, their bodies as well as their words tend to match each other.
    • A. 

      True

    • B. 

      False

  • 5. 
    We do have to like the other person to gain rapport.
    • A. 

      True

    • B. 

      False

  • 6. 
    We usually communicate in a combination of the 4 main ways.
    • A. 

      True

    • B. 

      False

  • 7. 
    Stress can make your ______ sound tight and tense.
    • A. 

      Tone

    • B. 

      Pace

    • C. 

      Pitch

    • D. 

      Volume

  • 8. 
    _______ are one of the most obvious ways of communicating our emotions.
    • A. 

      Body language

    • B. 

      Hand gestures

    • C. 

      Facial expressions

  • 9. 
    Interpreting body language of people who are showing friendliness includes:  (Select three) 
    • A. 

      Smile and have strong eye contact

    • B. 

      Look directly at you

    • C. 

      Initiate and maintain conversation

    • D. 

      Are polite and courteous to you

    • E. 

      Rest their chin on the palm of their hands

  • 10. 
    Interpreting body language of people who do not wish to communicate includes: (Select three)
    • A. 

      Fidget with their ear or raise their hand

    • B. 

      Looking down, placing their hands on their foreheads

    • C. 

      Look at the ceiling when talking

    • D. 

      Use frowning facial expressions

    • E. 

      Responding to questions with one word answers

  • 11. 
    By building positive caring relationships health and social care professionals can work inclusively with a variety of people.
    • A. 

      True

    • B. 

      False

  • 12. 
    The space between people is called ______ or personal space.
    • A. 

      Remoteness

    • B. 

      Promptness

    • C. 

      Distance

    • D. 

      Proximity

  • 13. 
    A Health Care worker owes a duty of care to all of his or her service users, to staff and visitors.
    • A. 

      True

    • B. 

      False

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