True
False
True
False
True
False
Conflict
Crisis
Dilemma
Drama
2003
2005
2007
2009
True
False
True
False
True
False
All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the user informed of the progress
Improved customer relations are built by resolving feedback during the initial stages wherever possible
Most feedback is recorded and monitored so that the service or organisation will learn from feedback and take action to improve services.
True
False
The most important people in the home.
People you argue with
Individuals with names and feelings.
Interruptions to our work but the reasons for it.
The reason you have a job?
True
False
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