Health And Social care - Qp4
14 Questions
| Total Attempts: 178
Questions and Answers
- 1.Each and every worker has a Duty to Care with professionalism and within all policies and guidelines for those in their setting.
- A.
True
- B.
False
- 2.A hazard is the likelihood that a person may be harmed or suffers adverse health effects if exposed to a risk.
- A.
True
- B.
False
- 3.To be safe and effective it is important that health and social care workers carry out their duties as they are trained to do and according to policies and procedures.
- A.
True
- B.
False
- 4.A ______ is a situation requiring a choice between equally undesirable alternatives.
- A.
Conflict
- B.
Crisis
- C.
Dilemma
- D.
Drama
- 5.The Mental Capacity Act.(_______) provides the statutory framework for decision making on behalf of adults, protecting the service user, carers and professionals.
- A.
2003
- B.
2005
- C.
2007
- D.
2009
- 6.It is important to remember that consent is a once off event” (DHS 2001)
- A.
True
- B.
False
- 7.Health and social care professionals are seen by the public as people with high moral standards, therefore making good ethical decisions.
- A.
True
- B.
False
- 8.In order to make decisions and assist workers with conflicts between care and rights occur, we have to remain ethical.
- A.
True
- B.
False
- 9.The following guidelines are usual when dealing with a complaint: (Select two)
- A.
All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the user informed of the progress
- B.
Improved customer relations are built by resolving feedback during the initial stages wherever possible
- C.
Most feedback is recorded and monitored so that the service or organisation will learn from feedback and take action to improve services.
- 10.All complaints should be treated with confidentiality in mind.
- A.
True
- B.
False
- 11.The service users are: (Select three)
- A.
The most important people in the home.
- B.
People you argue with
- C.
Individuals with names and feelings.
- D.
Interruptions to our work but the reasons for it.
- E.
The reason you have a job?
- 12.It IS important that the complaint is recorded and filed, with factual information about what was said and what you did.
- A.
True
- B.
False
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