Health And Social care - Qp4

14 Questions | Total Attempts: 178

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Health And Social care - Qp4

Questions and Answers
  • 1. 
    Each and every worker has a Duty to Care with professionalism and within all policies and guidelines for those in their setting.
    • A. 

      True

    • B. 

      False

  • 2. 
    A hazard is the likelihood that a person may be harmed or suffers adverse health effects if exposed to a risk.
    • A. 

      True

    • B. 

      False

  • 3. 
    To be safe and effective it is important that health and social care workers carry out their duties as they are trained to do and according to policies and procedures.
    • A. 

      True

    • B. 

      False

  • 4. 
    A ______ is a situation requiring a choice between equally undesirable alternatives.
    • A. 

      Conflict

    • B. 

      Crisis

    • C. 

      Dilemma

    • D. 

      Drama

  • 5. 
    The Mental Capacity Act.(_______) provides the statutory framework for decision making on behalf of adults, protecting the service user, carers and professionals. 
    • A. 

      2003

    • B. 

      2005

    • C. 

      2007

    • D. 

      2009

  • 6. 
    It is important to remember that consent is a once off event” (DHS 2001)
    • A. 

      True

    • B. 

      False

  • 7. 
    Health and social care professionals are seen by the public as people with high moral standards, therefore making good ethical decisions.
    • A. 

      True

    • B. 

      False

  • 8. 
    In order to make decisions and assist workers with conflicts between care and rights occur, we have to remain ethical.
    • A. 

      True

    • B. 

      False

  • 9. 
    The following guidelines are usual when dealing with a complaint: (Select two)
    • A. 

      All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the user informed of the progress

    • B. 

      Improved customer relations are built by resolving feedback during the initial stages wherever possible

    • C. 

      Most feedback is recorded and monitored so that the service or organisation will learn from feedback and take action to improve services.

  • 10. 
    All complaints should be treated with confidentiality in mind.
    • A. 

      True

    • B. 

      False

  • 11. 
    The service users are: (Select three)
    • A. 

      The most important people in the home.

    • B. 

      People you argue with

    • C. 

      Individuals with names and feelings.

    • D. 

      Interruptions to our work but the reasons for it.

    • E. 

      The reason you have a job?

  • 12. 
    It IS important that the complaint is recorded and filed, with factual information about what was said and what you did.
    • A. 

      True

    • B. 

      False

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