Health And Social care - Qp4

14 Questions | By Jacksonmatthews | Updated: Mar 21, 2022 | Attempts: 395

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Questions and Answers

1.

Each and every worker has a Duty to Care with professionalism and within all policies and guidelines for those in their setting.
- A.
  
  True
- B.
  
  False
2.

A hazard is the likelihood that a person may be harmed or suffers adverse health effects if exposed to a risk.
- A.
  
  True
- B.
  
  False
3.

To be safe and effective it is important that health and social care workers carry out their duties as they are trained to do and according to policies and procedures.
- A.
  
  True
- B.
  
  False
4.

A ______ is a situation requiring a choice between equally undesirable alternatives.
- A.
  
  Conflict
- B.
  
  Crisis
- C.
  
  Dilemma
- D.
  
  Drama
5.

The Mental Capacity Act.(_______) provides the statutory framework for decision making on behalf of adults, protecting the service user, carers and professionals.
- A.
  
  2003
- B.
  
  2005
- C.
  
  2007
- D.
  
  2009
6.

It is important to remember that consent is a once off event” (DHS 2001)
- A.
  
  True
- B.
  
  False
7.

Health and social care professionals are seen by the public as people with high moral standards, therefore making good ethical decisions.
- A.
  
  True
- B.
  
  False
8.

In order to make decisions and assist workers with conflicts between care and rights occur, we have to remain ethical.
- A.
  
  True
- B.
  
  False
9.

The following guidelines are usual when dealing with a complaint: (Select two)
- A.
  
  All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the user informed of the progress
- B.
  
  Improved customer relations are built by resolving feedback during the initial stages wherever possible
- C.
  
  Most feedback is recorded and monitored so that the service or organisation will learn from feedback and take action to improve services.
10.

All complaints should be treated with confidentiality in mind.
- A.
  
  True
- B.
  
  False
11.

The service users are: (Select three)
- A.
  
  The most important people in the home.
- B.
  
  People you argue with
- C.
  
  Individuals with names and feelings.
- D.
  
  Interruptions to our work but the reasons for it.
- E.
  
  The reason you have a job?
12.

It IS important that the complaint is recorded and filed, with factual information about what was said and what you did.
- A.
  
  True
- B.
  
  False