Att Week 1 Pop Quiz

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| By CLEARLINK
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CLEARLINK
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Quizzes Created: 17 | Total Attempts: 4,345
Questions: 8 | Attempts: 229
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  • What are the different TECHNOLOGY companies offered in any AREA?

    • Telco VS Fiber
    • Telco Vs Cable
    • Cable VS Fiber
    • Cable VS Cable
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About This Quiz

This 'ATT WEEK 1 POP QUIZ' assesses knowledge on AT&T services, distinguishing between technology companies, and understanding company protocols. It tests comprehension of service offerings, See morecorrect sales practices, and product matching, essential for effective customer interactions and sales success.

Att Week 1 Pop Quiz - Quiz

Questions and Answers
  • 2. 

    We ONLY sell AT&T services on the ATT floor.  True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement "We ONLY sell AT&T services on the ATT floor" is false. This means that the company does not exclusively sell AT&T services on the ATT floor. They may sell other services or products in addition to AT&T services.

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  • 3. 

    What kind of services does AT&T offer? Check all that apply.

    • Fiber

    • Cable

    • Satellite

    • Wimax

    • DSL

    Correct Answer(s)
    A. Fiber
    A. DSL
    Explanation
    AT&T offers fiber and DSL services.

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  • 4. 

    The Lock is where you do your price presentation.  True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement "The Lock is where you do your price presentation" is false. The Lock refers to a feature in certain software programs that allows users to prevent others from making changes or accessing certain information. It does not relate to price presentation. Therefore, the correct answer is false.

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  • 5. 

    Should you spend AT LEAST 4 minutes before checking address, true or false?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    It is recommended to spend at least 4 minutes before checking an address to ensure accuracy and avoid any mistakes. This allows for thorough verification of the address and reduces the chances of errors or miscommunication. Taking the time to double-check the address can save time and effort in the long run by preventing unnecessary delays or complications.

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  • 6. 

    Do you need to do a Link and Learn on every call? true or false?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The answer is true because a Link and Learn is a training program that provides agents with the necessary knowledge and skills to handle customer calls effectively. It is important for agents to continuously update their knowledge and improve their skills, so doing a Link and Learn on every call helps ensure that they are well-prepared and can provide accurate and helpful information to customers.

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  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 26, 2014
    Quiz Created by
    CLEARLINK
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