Att Week 1 Pop Quiz
This 'ATT WEEK 1 POP QUIZ' assesses knowledge on AT&T services, distinguishing between technology companies, and understanding company protocols. It tests comprehension of service offerings, correct sales practices, and product matching, essential for effective customer interactions and sales success.
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- 2.
Do you need to do a Link and Learn on every call? true or false?
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True
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False
Correct Answer
A. TrueExplanation
The answer is true because a Link and Learn is a training program that provides agents with the necessary knowledge and skills to handle customer calls effectively. It is important for agents to continuously update their knowledge and improve their skills, so doing a Link and Learn on every call helps ensure that they are well-prepared and can provide accurate and helpful information to customers.Rate this question:
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- 3.
We ONLY sell AT&T services on the ATT floor. True or False?
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True
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False
Correct Answer
A. FalseExplanation
The statement "We ONLY sell AT&T services on the ATT floor" is false. This means that the company does not exclusively sell AT&T services on the ATT floor. They may sell other services or products in addition to AT&T services.Rate this question:
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- 4.
Should you spend AT LEAST 4 minutes before checking address, true or false?
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True
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False
Correct Answer
A. TrueExplanation
It is recommended to spend at least 4 minutes before checking an address to ensure accuracy and avoid any mistakes. This allows for thorough verification of the address and reduces the chances of errors or miscommunication. Taking the time to double-check the address can save time and effort in the long run by preventing unnecessary delays or complications.Rate this question:
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- 5.
The Lock is where you do your price presentation. True or False?
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True
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False
Correct Answer
A. FalseExplanation
The statement "The Lock is where you do your price presentation" is false. The Lock refers to a feature in certain software programs that allows users to prevent others from making changes or accessing certain information. It does not relate to price presentation. Therefore, the correct answer is false.Rate this question:
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- 6.
What are the different TECHNOLOGY companies offered in any AREA?
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Telco VS Fiber
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Telco Vs Cable
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Cable VS Fiber
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Cable VS Cable
Correct Answer
A. Telco Vs CableExplanation
The given options are comparing different types of technology companies in terms of their services or offerings in a specific area. The correct answer, "Telco Vs Cable," suggests that the comparison is between telecommunication companies and cable companies in terms of their services or offerings in a particular area.Rate this question:
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- 7.
What kind of services does AT&T offer? Check all that apply.
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Fiber
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Cable
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Satellite
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Wimax
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DSL
Correct Answer(s)
A. Fiber
A. DSLExplanation
AT&T offers fiber and DSL services.Rate this question:
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Quiz Review Timeline (Updated): Mar 19, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Aug 26, 2014Quiz Created by
CLEARLINK
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