Att Week 1 Pop Quiz
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What are the different TECHNOLOGY companies offered in any AREA?
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Telco VS Fiber
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Telco Vs Cable
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Cable VS Fiber
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Cable VS Cable
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This 'ATT WEEK 1 POP QUIZ' assesses knowledge on AT&T services, distinguishing between technology companies, and understanding company protocols. It tests comprehension of service offerings, See morecorrect sales practices, and product matching, essential for effective customer interactions and sales success.
- 2.
We ONLY sell AT&T services on the ATT floor. True or False?
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True
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False
Correct Answer
A. FalseExplanation
The statement "We ONLY sell AT&T services on the ATT floor" is false. This means that the company does not exclusively sell AT&T services on the ATT floor. They may sell other services or products in addition to AT&T services.Rate this question:
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- 3.
What kind of services does AT&T offer? Check all that apply.
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Fiber
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Cable
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Satellite
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Wimax
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DSL
Correct Answer(s)
A. Fiber
A. DSLExplanation
AT&T offers fiber and DSL services.Rate this question:
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- 4.
The Lock is where you do your price presentation. True or False?
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True
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False
Correct Answer
A. FalseExplanation
The statement "The Lock is where you do your price presentation" is false. The Lock refers to a feature in certain software programs that allows users to prevent others from making changes or accessing certain information. It does not relate to price presentation. Therefore, the correct answer is false.Rate this question:
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- 5.
Should you spend AT LEAST 4 minutes before checking address, true or false?
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True
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False
Correct Answer
A. TrueExplanation
It is recommended to spend at least 4 minutes before checking an address to ensure accuracy and avoid any mistakes. This allows for thorough verification of the address and reduces the chances of errors or miscommunication. Taking the time to double-check the address can save time and effort in the long run by preventing unnecessary delays or complications.Rate this question:
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- 6.
Do you need to do a Link and Learn on every call? true or false?
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True
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False
Correct Answer
A. TrueExplanation
The answer is true because a Link and Learn is a training program that provides agents with the necessary knowledge and skills to handle customer calls effectively. It is important for agents to continuously update their knowledge and improve their skills, so doing a Link and Learn on every call helps ensure that they are well-prepared and can provide accurate and helpful information to customers.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Aug 26, 2014Quiz Created by
CLEARLINK
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