Att Week 1 Pop Quiz

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| By CLEARLINK
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CLEARLINK
Community Contributor
Quizzes Created: 17 | Total Attempts: 4,291
Questions: 8 | Attempts: 228

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Att Week 1 Pop Quiz - Quiz


Questions and Answers
  • 1. 

    What are the different TECHNOLOGY companies offered in any AREA?

    • A.

      Telco VS Fiber

    • B.

      Telco Vs Cable

    • C.

      Cable VS Fiber

    • D.

      Cable VS Cable

    Correct Answer
    B. Telco Vs Cable
    Explanation
    The given options are comparing different types of technology companies in terms of their services or offerings in a specific area. The correct answer, "Telco Vs Cable," suggests that the comparison is between telecommunication companies and cable companies in terms of their services or offerings in a particular area.

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  • 2. 

    We ONLY sell AT&T services on the ATT floor.  True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement "We ONLY sell AT&T services on the ATT floor" is false. This means that the company does not exclusively sell AT&T services on the ATT floor. They may sell other services or products in addition to AT&T services.

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  • 3. 

    What kind of services does AT&T offer? Check all that apply.

    • A.

      Fiber

    • B.

      Cable

    • C.

      Satellite

    • D.

      Wimax

    • E.

      DSL

    Correct Answer(s)
    A. Fiber
    E. DSL
    Explanation
    AT&T offers fiber and DSL services.

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  • 4. 

    The Lock is where you do your price presentation.  True or False?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement "The Lock is where you do your price presentation" is false. The Lock refers to a feature in certain software programs that allows users to prevent others from making changes or accessing certain information. It does not relate to price presentation. Therefore, the correct answer is false.

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  • 5. 

    Should you spend AT LEAST 4 minutes before checking address, true or false?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is recommended to spend at least 4 minutes before checking an address to ensure accuracy and avoid any mistakes. This allows for thorough verification of the address and reduces the chances of errors or miscommunication. Taking the time to double-check the address can save time and effort in the long run by preventing unnecessary delays or complications.

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  • 6. 

    Do you need to do a Link and Learn on every call? true or false?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The answer is true because a Link and Learn is a training program that provides agents with the necessary knowledge and skills to handle customer calls effectively. It is important for agents to continuously update their knowledge and improve their skills, so doing a Link and Learn on every call helps ensure that they are well-prepared and can provide accurate and helpful information to customers.

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  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 26, 2014
    Quiz Created by
    CLEARLINK
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